Recently leased a car and the sales team was amazing. Everyone treated me like I was a VIP and went out of their way to make sure I got the best service and price. I had been to several other Honda dealers and all of the other dealers gave me the typical car sales approach trying to beat me up on price. None of them showed the professionalism and no nonsense approach the way the Baron folks did. Baron's first quote was much lower than any of the other quotes I had rec. from other dealers. Would strongly recommend Baron to anyone looking to lease or buy a car. read more

This is the worst dealership I've ever worked with. My car is a brand new lease and has nothing but problems. My CarPlay and screen won't work, which is a lot of fun on my hour long commute to work; the car won't lock or randomly unlocks; and a fun new feature on this car is that the remote start won't stay on for more than 5 minutes and it only starts the engine not the air or heater. But don't worry they swear they will call me back and get me in as soon as possible LAST MONDAY!!!! I'm enraged by this company especially since my first call about this problem almost 2 weeks ago. And there only solution is to get me in another car but have to pay more. This is the worst company I've ever worked with, if you're looking into a honda do yourself a favor and stay far away!!!! read more

Tire pressure light went on, found a nice big nail in my new rear drivers side tire. I was an hour from home, didn't know the area well and didn't want to take a chance with any of the discount tire places. I walked into Baron Honda and the woman behind the counter said there were 7 people ahead of me but they would get to it. She said if they could plug it they would but otherwise a new tire would cost around $260 with installation and tax. I waited for 2 hours, thinking about how I was going to restructure my budget for the month to afford this new tire. She eventually came in to the waiting area and gave me a smile and thumbs up, said it's ready. To my surprise "he was able to plug it" - $11 later I was on my way. I can't say enough good things about Baron Honda. I've never encountered a dealership that would turn down $260. They could've easily lied to me and said I needed a new tire but instead they were honest. I'll be bringing my car here for all its regular maintenence now even though it's an hour drive from my house. Thank you Baron. read more

What a great service department! I HIGHLY recommend them. In the past Baron Honda is where I have bought my cars. This year, while vacationing in Florida, we traded in our car and got a new one. Unfortunately for us, when we tried to have our new car inspected in NY, we learned that the window tint, common in Florida, would not allow our car to pass inspection. The service department at BaRon took care of everything for us at a reasonable price and very quickly. Kudos to their service department, especially Christie. read more

Purchased a brand new Honda Odyssey. Told that the window sticker was emailed to my insurance company. It never was. Called the salesperson non stop and emailed never a return call. Called the front desk twice, they checked in the file and said they probably had to order a new one and was promised a call back, never happened. Ended up having to bring a brand new car for a photo inspection. Also, they prey on you, wear you down and force you into things you don't want to buy. Icing on cake was windshield wiper fluid didn't work properly which means they never checked it. It didn't squirt up at all. read more

We went to their website to purchase the Honda CRV and put in all of our information. They ran our credit and did the entire process, then when we called for pickup they immediately canceled our order even tho they themselves said they have the car in stock, and said "our website is wrong and we can get more money for the car from someone else" false advertisement and a waste of time to try and purchase a car from them. It's all just a game. If you aren't going to sell someone a car then fix your website or honor what you put on your website. read more

Good service and great salespeople. I wasn't lied to and everything was up front and I appreciate the honesty. Won't go anywhere else!

Decided to purchase a 2019 Civic after coming off lease with a competitor and have to say Rob Noto at Baron is a class act. Even when I was thinking of purchasing another competitors car he offered to review our deal and make sure we got a great deal from the competitor, even offering up his cell phone number so if we had questions we could call him. I was so impressed with his honesty and integrity through every step of this car buying process. He made my decision super easy and was an absolute pleasure to work with. I would highly recommend anyone interested in buying a Honda to definitely see Rob Noto at Baron Honda. I truly believe that you will be treated with respect and honesty. read more

Had appointment scheduled with Jenn Goldstein for used car, confirmed appointment as driving far to see car and confirmed was still available only to show up at dealership for scheduled appointment to be told it was sold last month. Terrible customer service. read more

Mike the head of the service department never takes advantage and always will ask if I want something done without going ahead and doing it, definitely a plus in my book. The service people here definitely tell it straight, and will not make you pay for something unless you need it. So many dealerships aren't like that, so I feel very lucky in that sense. I was here the other day servicing my car and was told 45 minutes. I remembered from the last time I had to wait that long 45 that they had wifi, so i was prepared this time. I go inside the waiting room and poured myself the worst cup of "fresh hot coffee" I've ever tasted....in my entire life. No joke. I actually think the coffee had been sitting there for days at that point. Yummy. My 45 minutes also turned into close to an hour and a half. Yuck. Win some you lose some. read more

Was car shopping for days, with no luck for what I needed. Jason and Joe were great! Very helpful, kind, patient. A lot of dealerships right now aren't willing to work with you because of the volatility of the car market but these guys were great! read more

I have been doing business with Baron for about 12 years as have most of my family. I personally have leased as well as purchased vehicles from them. I have recommended family and friends to them and NEVER gotten anything but a Thanks for sending us there. To date I cannot complain about a single facet of doing business with them. From the purchase or lease end of it to the service department & parts dept. When you require service they keep to the schedule and time they've given you -- just can't understand why anyone would have a complaint about this dealership. Over the years I've personally been responsible for either leasing or purchasing 5 vehicles which add to that my sons and relatives another 8 vehicles -- All satisfied and happy to do business with Baron Honda. read more

Went here only because they had model I wanted. First of all, once the car is sold they do not call back. I ordered some accessories and was told to come in for the install. Once I got there (at 7 am) nothing was ordered and I was told to come back when/if the items arrive. I'm not going back. The finance guy also made me some promises that did not come to fruition. Beware. I am giving them 2 stars only because I love my vehicle! read more

I recently purchased a 2019 Honda Civic. I was treated so great until I paid in full. On the way home from the dealership I noticed that I had an issue with the radio. My car was left at the dealership to be fixed. The next day I found out that they were unable to get the part and returned my car. I wasn't upset about this, but my car was returned with approximately 60 unaccounted for miles in my odometer and all my rims were gashed. After calling the dealership with my concern because someone was obviously using my car as their own I was given a whole bag of sorries and was told, "how do I know it was done there". All my rims were chewed up, but we're not prior to being dropped off. I will never purchase another vehicle from this dealership nor would I recommend them to my family and friends. I wish I had read the reviews on them prior to purchasing my car. They lost my business and I'll be buying cars for my kids at other dealerships. Horrible business. read more

First don't buy a car from them they are scammers rude and nasty so I was going to buy a car listed piece $21,000 and then my bank said there's a problem they put it for $24,000 and they can't do that at they have to submit $21,000 and the sales person wouldn't not even bring the price down found another Honda dealer and they not only lowered the price they worked with me with my monthly payment very professional so if I was you stay away from Baron Honda red flag. Beware read more

I purchased a 2019 Honda Civic and was treated so well until I encountered my first issue with the car. While driving the car home from the dealership I noticed that there was an issue with my radio. My vehicle was left with the dealership to be repaired. The radio wasn't repaired due to a parts issue and my car was returned the next day. I had approximately 60 unaccounted for miles on my odometer and 1/2 tank of gas was used. Apparently someone was using my car as if it was their own personal vehicle. All of my rims were damaged. I called the dealership to discuss this issue, but was given a whole bunch of sorries. I wish I'd read the reviews on this dealership prior to buying my car. This is not the last car I'll buy, but I'll never buy a car from this dealership. I would never recommend this dealership to family and friends. It's a really great business until they have all of your money. read more

I was very happy with the entire car buying experience at Baron Honda. Rob Notto was my salesperson and he was great with the whole transaction from beginning to end. He was very upfront and honest. No games, best car buying experience ever. If you are in the market for a Honda I would highly recommend you get it at this dealership. read more

Every car buying experience should be like this!!! On a Sunday afternoon, we walked around the dealership looking to replace my husbands old clunker for something a lot more reliable, and had a few ideas in mind, but knew we wanted to go Honda. After seeing a few cars that might have fit the bill, we walked into the showroom and were greeted by Rob immediately and we explained our situation and he said, I think we might just have the perfect car for you!! - Sure enough, THEY DID!! It was the used car you've heard about all your life, like an urban legend, the little old lady that kept in the garage, used it to get to the doctor's and groceries and that was about it. The car was 10 years old and the trunk still had the new car smell! A Honda Accord had under 70,000 miles on it! The original salesman that sold the woman that very car even shared a few words to us about the car and we felt completely at ease, like this was NO Gimmick and a dream come true! We put our deposit down on the car, thought about it overnight, and first thing Monday morning the phone call was made that we were going to take the car. Within hours everything was set up and ready to go and hubby drove away in the newest Used Car he's ever had!!! Every car buying experience should be just like this and I can't say enough about Baron Honda! I even think when I'm done with my non-Honda lease, I will be returning to Baron for my new wheels!! read more

Absolute worst customer service I've ever experienced in the service department. The staff always seems bothered with clients. Especially Irma who makes client request sound like an inconvenience instead of trying to be accommodating. When I was on the phone with her I thought, "Who would let a person with such terrible customer service skills work here" but after coming in and seeing staff stand by idly while she talks badly about customer's in front of other customers, I get it. Not only is their indifference disturbing, I don't know why anyone would come here for service. Take the drive to Bayshore, it's worth it. read more

I don't know why it has taken me so long to review Baron Honda. We have bought all of our Hondas from there; we currently own four, 3 CRVs and 1 Fit. We have always had great experiences purchasing our vehicles from this dealership, new and preowned. We will continue to use this dealership in the future. The Service Department is exceptional. Bill Christianson, in particular, has made our automotive service experience easy and stress-free. We trust him and rely on his advice. Additionally, on more than one occasion we have needed documents faxed or warranty information investigated, and without hesitation, he does whatever is asked in a nice, professional, and timely manner. It is a real comfort knowing that we have such a reliable and trustworthy dealership and service department taking care of our cars. read more

The service dept. is top notch. I brought my car in for my airbag recall. They took it on a Saturday and they still had it done under an hour. While the car was in, they notice the seat belt light was on. I told them I knew but the piece was a couple of hundred dollars and it still worked and the '04 civic wasn't worth it. They told me, it's covered for life and they just had to order it. If I ever buy another Honda, I will be sure to give Barron a try! read more

Service department is ridiculous been dragging me along for weeks over a simple window repair and for some reason they don't return phone calls.. read more

I just posted the same review on dealerRater. I'm posting it here because that's where I went to find a good honda around me. I came for my Crv that had over 200K miles. My breaks needed to be changed and the price to change them was almost as much as the value of the car (which I was suspecting). Problem was I was still financing my car so I didn't know what to do. The people at the service area sent me to sales in case I didn't want to do the repairs and get a different car- which was mostly my idea because I wanted to know my options. All the people working there are great- Service included but I was talking to Robert Noto and he was great! He helped me figure out my options without pressuring me into buying or leasing. He told me how much my car was worth and that if I wanted I could trade it in and they will pay off my loan. He got me a great price and helped me with insurance and everything I needed. My experience was hands down the best I have had buying a car. I would recommend this Honda even if it's further than you'd like! And ask for Robert Noto, he was awesome! read more

Baron Honda - Loved the bow when I got my car! - Car Dealers Near Me - Patchogue, New York

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Tried to lease a car from this dealership but never got a phone call back. I'll take my business somewhere else. Very poor customer service.

Excellent dealership. Just purchased a 20 Accord. Very professional, courteous and the best price around! I would recommend you go here and support your local business if you're looking for a Honda. I sent a few friends here and they felt the same. read more

My Husband took my brand new Honda for A1 1st service and found the receptionist extremely rude and unprofessional. He then went to the Honda location in Smithtown and found such a superior service. Anyone looking for great service dont go to Baron go to Nardy in Smithtown,,,You will be happy you did.. read more

Huge thumbs down to this dealership. I put down a deposit on a car, a week later they provided me with the VIN number to the WRONG car. They refused to make anything right. Salesman, his name was Ed, yelled and hung up on my husband TWICE. My husband has called the sales manager FOUR times and he refuses to call back. They currently are holding my $500.00 hostage. DO NOT GO TO THIS DEALER!!!! They are rude and extremely unprofessional. read more

Worst dealer. Unqualified, unprofessional, rude, arrogant - stop me when you get the picture. Go elsewhere. I did and got great customer service and a better price. General manager is as bad as the unqualified salespeople. read more

If anyone is wanting to buy or lease a car , go straight to baron Honda and ask for joe ! What a professional sales man , knows all and answer any questions you have . Not once did he rush us or ignore any of our concerns or questions about the suv we wanted to purchase. We went to a few dealerships in Long Island and all honesty, joe was by the far the most respected sales person . We end up with a Honda Pilot touring , best purchase! Love our suv and thanks to joe , we know we made the right choice . Thanks again joe . read more

Best Honda dealer on the Island! Amazing salesmen, great mangers, and a wonderful service department. Will not trust any other dealer. Baron is my new Honda home. read more

The Service department at Baron Honda is terrible. I urge anyone buying or seeking repairs to any vehicle to avoid Baron Honda of Medford. My wife dropped of her car for a safety recall on the air bags. After the car was returned she immediately began having an intermittent issue with the car alarm malfunctioning. I returned to Baron Honda, the service manager tested my battery and told me it was dead. Taking him at his word, I replaced the battery. The problem remained. I tested the battery myself and it was not dead, so the $160 non-returnable replacement battery was wasted money. I returned to Baron Honda for a second time and was told that "the car is 13 years old", "We didn't touch the alarm" and that I should just disconnect it. I told them, the alarm and remote start worked on Monday. You worked on the car, now it doesn't work. You told me the battery was dead. It isn't, I'm out $160 because of that and my car is still malfunctioning. At that point the service manager said, "I'm done - go some place else. Get lost" and the service manager slunk off to hide in his office. Baron Honda, their staff is rude, incompetent and unwilling to fix problems created by their employees. DO NOT give them your business. read more

Sonny was great! Very helpful, nice and knowledgeable. I had a pleasant experience purchasing my car from here. No complaints! I would recommend friends and family & I definitely will be back again. read more

Great job no nonsense car buying experience for once. Classy place. Thank you sonny for the pain free buying experience. Highly recommended will buy all our future cars from you at baron Honda. A++++++ read more

This Honda dealer is worst auto repair service in the town. They're scam and over charge of car service. Stop go to this place, they don't know much and very poor customer service. read more

I recently shopped here for a car and Jason, my salesman was great. Not pushy or trying to have me sign when I'm not ready. I thought the choice of cars was great as well as the service. I highly reccommend them for a great sales experience. read more

Worst car dealership I've ever been to!!!!! Went there to purchase the new Honda Pilot, walked around the lot no one came out to see if we needed any help. Went inside and the sales person asked if we needed help, we said yes, he turned to his co worker and asked if wanted to help us the salesperson proceeded to say no and just sat down and picked up his cell phone. I have never seen such rude behavior from a salesperson!! Finally another salesperson offered to help us, he was nice but knew barely anything about the new pilot and was reading off a sheet of paper. We had gotten a quote from truecar and he said they couldn't honor it even though they were the listed dealer. Left annoyed went to Arnold Chevrolet Buick and purchased a new Enclave instead!! I'd rather drive to West Babylon for service then goto a local dealer after this horrendous experience. read more

This review is about their overall Customer Service. I made an online appointment for a Recall on my Honda Element. A while after, I realized they called me and left me a message saying the appointment (which was 2 weeks after) might have to be rescheduled because Service needed to order the part for me and that they will be calling me the next day in the morning to let me know when they could receive the part. They didn't call me in the morning so I called them at my lunch time and unfortunately the lady that called me the night before did not leave an extension number so I called Service directly and explained I was calling to schedule the appointment to a guy that seemed he only heard part of the conversation and asked me if they have already ordered the part. I told him I was calling to do that so he said one moment and I was transferred to a lady that once I told her I was calling to order a part for recall cut me off and said she was going to transfer me to customer service. Then, I was transferred to a rude lady that told me she did have my information (no apologies for not calling me as she was supposed to) but that she needed my VIN Number to order the part (was she not planning on calling me because she did not have that information?). I told her I provided that information at the time I made my appointment the day before and that the lady that called me after, left me a message saying Service will be calling me back but that they did receive all my information. She said there was nothing else besides my car information and my name. I told her I was going to look for the recall letter and that I will get back to her. She put me on hold and then hung up on me. I should have waited until I would get home and check the recall letter or speak to my husband but I just wanted to get it over with and get the appointment made since they made it sound like it could take a while before they could fix my car for a recall (maybe because they don't make any money on it!) So I called the Sales Department hoping I could get transferred to Danielle, the professional sounding lady that left me a message yesterday but instead I got Shannon/Sherry (don't really remember) and when I asked her for Danielle she said she was not there and if there was something she could do. I told her I made the appointment online yesterday and if she could find out the VIN number for my car on that application because my husband drives that Element and I didn't have that information to give to Service (also told her I have been transferred from extension to extension). She asked me for my name and then asked me who was my salesperson. I was puzzled and said I didn't buy the car from that dealership I was just making an appointment for recall (for the tenth time!!) She said "then how do you expect me to find your VIN number" (cocky attitude added) I took a breath and explained I put the VIN number on my appointment application and that my husband was driving that car so I needed that information. She said "Well if you don't have that information we cannot help you" (Seriously? Couldn't you have said that earlier? and where is the information I sent over when I made the online appointment?) I told her I was going to find another dealership. They lost a possible customer as I service my other car at an Acura dealership every time and could have purchased a new car in the long run. read more

Baron sent me an offer in the mail saying they wanted to put me in a new lease. My current one was 6 months away from being done. The offer said they would not charge for any over mileage along with the remaining months of the lease. Well I went in and got a new CRV. The mileage was never discussed. One month later I got a bill for $2000 for the mileage. I called them and they said they wanted to see the letter, which I no longer had. After a long ugly argument they agreed to cut the bill in half. I paid the $1000 but they lost 3 future customers (my wife and daughter). Oh yea, a month later I got another offer to exchange my lease for another CRV and there would be no charges for over mileage. They act like they never seen such an offer. Robert Hard read more

shit hodna. beought my car in off of the highway because i got a beep saying my transmission was too hot. i didnt even know if i could keep driving. the lady at the computer said i needed an appointment, and didnt even make an attempt to try and find someone to talk to me. awful. read more

Pretty good experience with Steve and Joseph as my salespeople. After test-driving and knowing what you want, I would recommend emailing a few dealerships and seeing who can give the best price for a relatively painless negotiating method. Baron Honda was the lowest offer and I went in the next day to close the deal with no last minute catches or sales pitch. Thats how buying a car should be! read more