We were having trouble turning on our heat and were told by one company that we needed an entire…read morenew heating system. We called Jim Moscone, and in less than 30 minutes everything was fixed! The guys that came to our house were knowledgeable and so courteous. If this weren't enough for me to already switch plumbers, which now I'm a Jim Moscone fan, they came last minute the day before Thanksgiving to replace a kitchen faucet and fix a leak under the sink. I'm so thankful to have found this local gem of a company.

I'm only leaving a star because I have to. He left me with a leaking valve and then acted stupid…read morewhen I needed him to come back out and fix the problem. Then he tried to charge me another service fee!

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Prompt communication. Shows up quickly and on time. Reasonable prices. Explains issues clearly…read more Great service overall.

These guys are the best. I had a new hot water heater and Pressure Reducing Valve installed by…read moreAustin and his partner. Austin did an outstanding job. Fabian, the owner, is a very honest and genuine person. He delivered everything that he said he would. Thank you!

Had a fantastic experience with Kamilo / KCS. I had a drain clog issue (and P-Trap / drain plug…read moreinstallment needed), and Kamilo responded to my inquiry very quickly (and was very responsive throughout the process). He gave me a very reasonable/competitive estimate, and stuck by that estimate to a T. Super clean and timely job, very professional. Could not recommend more and will certainly be reaching out for any future plumbing projects!

I needed to replace my shower trim and cartridge, and had a really good experience with Kamilo. He…read morewas extremely responsive and professional, and very accommodative to my schedule. Kamilo completed the job flawlessly, and in a timely manner, and the price was very reasonable. I highly recommend Kamilo/KCS Plumbing, and will definitely reach out for any future plumbing needs. Thanks so much!

Excellent service by Felipe ! He responded to my initial inquiry very quickly, gave me a flat…read moreestimate, showed up on time and completed the job successfully. They left no mess behind and were very professional. I highly recommend his and the company's service. I will definitely use them again if there are any more plumbing issues in this house. Thank you!

They fixed one leak and i asked to fix a second leak the They lie and say they will show up on…read moreseveral days and never showed up.

What a great experience! Family run and owned, it truly allowed for a more personalized,…read moredetail-oriented job. Extremely neat work & cleanup. Extremely courteous and respectful. Thank you RIchard (and son), this was my first experience with you, but won't be the last. Our A/C is up and running - - - keeping our family staying cool in this heat. Arrived promptly after the call was made for service.

I just called, and the person answering the phone was incredibly rude. We had him offer a quote…read moreabout a month ago for a replacement water heater, and a chose to go w/ PSE&G instead. As a result, he said to have PSEG help with anything else. How awful, and shining example of poor custom service in a field of options.

The cold water shower needed to be replaced and the part to repair the shower proved challenging…read morebecause the part wasn't easy to find, but the plumber Henry Cruz made things happen and took care of the repair. He was friendly and professional.

They came quickly however for a kitchen sink clog they wanted over $600.00. I was told the high…read moreprice was due to the company going totally corporate. No longer independent owners. I guess they don't understand the market at corporate. Probably a bunch of pencil pushers that look at dollars without knowing the business. Don't waste your time

Alan has done plumbing work for my girlfriend in Ft. Lee, NJ on several occasions--including today…read more Alan is great. He does very good work, is knowledgeable, reliable, prompt and very reasonable. Not to mention, a really great guy. The kind of person you are happy to welcome into your home. I was very surprised to see that no one has reviewed him before!

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

Vinnie deserves 10 stars! He ALWAYS replies promptly;…read moreALWAYS arrives as scheduled; ALWAYS takes care of the plumbing/heating problem in his professional calm manner. It gives us peace of mind to know we can ALWAYS rely on his services. Thanks Vincent!