It was one of those crazy 98 degree days in this summer of 2025...and the A/C decided to stop…read moreworking. One call and they responded within the day. They got it functioning within a few minutes. Here's the crazy part...it stopped again the next day. So another call, another visit. They gave us gave us the real news. Quick repair or full replacement. Since it was not our building, we elected to service the current system. I will definitely keep them on speed dial for the winter months!

Rob (owner) came out himself to investigate a call I made on Monday that our steam boiler was not…read moreworking properly, he accessed we'd need a new one and said it was corrode. Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price. His techs - Mark and Robert -were here all day and did not stop until job was done, checking to make sure it was working properly and explaining the system to us so it can function for years to come. They were cordial in working in masks in this trying time (and with us wearing them in our home as well to protect them). Removing the old furnace was a task in itself as it easily weighed OVER 500 lbs and had to be broken up in two pieces to get out of our basement! I had used DB prior to for our annual AC checks, but this is the first big time job and couldn't be happier. Great service all the way around.

Your technician JON was at our residence and did an excellent job at repairing our faucet, pipe,…read morewater line, etc. Second time we have used your company for service, would not hesitate to call again, hopefully Jon would be our technician again

This will be the last time I use Total comfort for any…read moreservice. Over a year ago we had our water tank burst in the middle of the night and at a recommendation of a friend we called Total Comfort. They were able to replace the best day. But, as a result I was duped into entering their preventative maintenance plan. This of course includes a yearly AC maintenance visit. It seems every time they come they find umpteen things wrong with the units and the cost for repairs are unsurprisingly astronomical. I went through this twice already with them. I immediately called a competitor following both visits and had them give a second opinion. Sure enough, I didn't need to do a vast majority of their "recommended" repairs. Never again with this company.

I had an amazing experience with them. Joey and Kyle who worked in my home were a pleasure, clean,…read moreneat and polite, and most importantly fixed my leak. I definitely recommend them 10/10

Referred by a friend in an emergency. They came quickly and fixed the problem without any fuss and…read morewere friendly and quick. Price was right and service was just great. Will recommend them highly.

Called for service as Inlost hot water. I have a Crown Boiler that gives a code which said I needed…read morea new Flue sensor. Tech comes, hangs out a while, says I need a new flue sensor AND a barnd new external condensate pump (with tubing) Repairs 1600 dollars. After I picked my jaw up from the floor, I asked the owner if my estimate could delineate parts vs labor. He then proceeds to double talk me about "there is alot more involved than parts and labor" umm wat? He continues on that he has to buy gas, pay for insurance, 401k, workmans comp, a warehouse. Basically giving me the "no man in the house hustle". I call a competitor, independent diagnosis of flue sensor, gets part (that was like 100 bucks) and I have hot water again. Concerned about the condensate pump Smith said I needed, I asked the honest repair man and he laughed because IT WASN'T EVEN A PART OF MY SYSTEM anymore and had been bypassed. So instead of 1600 dollars, I paid 500 dollars. I know that at the end of the day Smith would have restored my hot water, but he was absolutely taking advantage of me. As a single parent, every dollar counts and 1100 dollars is a big deal for us. He was absolutely ready to take food off my table. So in closing, the five star rating is probably because most people dont know their ass from their elbow and blindly trust that a company isnt out to soak you. This is your fair warning. If you do call them, save yourself money and get a second opinion like I did. ​

Stay away from them! Incompetent workers. Matt (owner) showed up 1 time…read moreand 1 more, when we had problems. Never answers phone. Never on time. We had a free 1 time app. for maintenance at beginning of this season after new expensive system was installed. Never showed up. Today, after numerous calls, Jennifer (his sister), promised Matt will stop by to see our concerns. Never happened! Not even a call. While installing the system different workers came each time. Some didn't speak any English. Bad, bad, bad!

I am so thankful I found AirFlow several years ago for my air conditioning needs. Andrew Tintle is…read moreawesome and is now my go-to professional for my needs especially since he is familiar with my SpacePak system. I have always found their charges fair and reasonable. If anyone were to ask me about AirFlow I would have to say:" what's not to like?!" A great, reliable and honest company.

Once again a great start to a new year. Andrew and Jesse were here to perform maintenance on my 2…read moreair conditioner unirse, and it was a pleasure. Professional and Quality work at a great price.​

Highly recommend Joe Cool's; we got a whole new HVAC system and the team was professional,…read moreconsiderate and got the job done in a reasonable amount of time. Things didn't go as expected during the installation due to existing wiring in the house but the solution was well thought through to minimize the damage to the house. Nick was also very patient and took the time to answer all my questions about the system for the quote and during the installation until everything was addressed. His customer service is commendable and when purchasing an HVAC system that is typically quite costly, it is that reassurance that you need to know you made the right choice.

I was a bit overdue for a checkup, so I first asked around and looked at some online ratings…read more Jonnie from Joe Cools showed up as scheduled, gave my system a thorough review, and no problems detected or "upsells". Would definitely recommend, and use again in the future.

Great AC contractor. They installed a new system in our 17 year townhouse as the original unit…read moredied. State of the art equipment, with Honeywell thermostats and sensors with a nice related app. Sadly they no longer service my area in Edgewater. If they cover your neighborhood, consider yourself lucky.

We had a great experience with our ductless ac install, and although the temperature dropped the…read moreweek it was installed, we have been enjoying the heat function on it too! We are newer home owners, and this was one of our first big projects. From calling to book an appointment and getting the estimate booked quickly/within a shorter timeframe, to a very thorough appointment -we felt satisfied right away. Everyone was pleasant, knowledgeable and took their time. We worked with Bobby the owner and Robal for communications, Julie the owner also gave us a call to check in. The only part of the process that took longer was the towns fault on slow permit processing, which to add, American Airflow gave us updates on timeframe during it. We also didn't have to do any of the permit work other than set up final inspections. They used a really great electrician company that we plan to use for other upcoming projects as well. Day of install came, techs were on time, professional, polite, extremely neat while working and with clean up, and took the extra time to explain the units to me as well as the (slightly tricky Mitsubishi) remote. The price and customer service hands down beat the other competitors we had estimates with and we're really happy we went with them...also relieved to no longer lug those pesky window units in next summer/anymore!

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Although at first Jason seemed to be knowledgeable, he made two attempts to fix our a/c unit and…read morefailed to get the job done properly. After trying to get him to return and complete the job, he never returned nor did he return our calls. He just abandoned the job. I would not recommend A DEGREE ABOVE HEATING & COOLING.