They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

From the time that I stepped into Emerald Trace for short term rehabilitation, I was made to feel…read morewelcome and at home. The staff was exceptionally kind throughout my stay. I received very good care while I was there and it felt like staff was truly invested in providing the best care possible. If you or your loved one are looking for quality care given by skilled, caring staff, I would highly recommend that you check out Emerald Trace.

Incredible campus including long-term nursing care, Assisted Living, Independent living and a…read morestate of the art therapy center! 5 stars by CMS and the best staff around!

If you are able to live independently, it's probably a good place. It looks fancy and fun, which is…read morewhat draws you in. The cottages are nice and the interior apartments in the main building are also very nice and spacious. However, I don't recommend them if you have a loved one who needs assistance, as they aren't really equipped in the same way as other AL facilities. And stay away from their memory care, which unfortunately feels like an "add on" and gets ignored. Overall, they claim to be a transitional facility but in reality, they are not. There are other memory care facilities in the area that can better serve your Loved One.

I would NOT recommend this facility!!! My dad was there for several years and died infested with…read morescabies. It was passed on to my 85 year old mom and the facility denied any wrong doing. We filed a notice with the state. We spoke to another resident's family a few months after my dad died and their family members had also contracted scabies. The staff who took care of my dad in the back was absolutely wonderful. Can't say enough good things about them. The management is another story.

My brother is a resident at Artis. He has severe dementia and is very happy there. The nurses and…read moreassistants have always been kind and very considerate of each person. I would highly recommend having your loved one live at Artis.

We have two loved ones at Ivy Knoll, and they have been residents since 2016…read more We looked at many other places before deciding on Ivy Knoll. It provided the best value, but more importantly, the staff is excellent. From nursing to maintenance to dining to housekeeping, the staff there go above and beyond. They treat our family like family, and they have come to be extended family to us, and very important partners in care. We have the ultimate trust and respect for the staff, and that makes all the difference in the world when you are looking for someone to care for a loved one. We feel like our family members are very safe and loved there. In regard to recent events with Covid-19, the staff is diligent in following Ky State Rules and Regulations, and did an excellent job keeping the residents entertained while on state mandated "lockdown." We could not be happier having Ivy Knoll as our partner in care!

Management has changed since the reviews of 1*. My father is in respite in the assisted living…read more My father didn't want to go but knew that during my surgery I wouldn't be able to take care of him. He's having such a good time, we are hoping he will want to stay. The place is clean and bright. People are friendly. He is involved and making new friends. They contact me if they have a question. If I contact the nurse or an administrator, I always get a call back. If I make a request they follow through. I would recommend checking The Summit out for yourself.

They look great, you are promised the world but no follow through. Gaslighting at its best. The…read morefacility management is poorly run, families are given restricted access to loved ones. They do not allow any camera monitoring in rooms?? Why? Because they don't want the truth to get out about the abuse and lack of care from staff. Urine filled briefs left on floor of dementia patients rooms, feces on floor and refused to clean up, lost belongings, residents spoken down to and belittled for having to use personal items intended for children. Residents yelled at by restaurant staff. Refused food. Food not given. Management staff refusing to respond to family emails and voice mails. Residents accused of things that aren't true. Lying about residents and family members. Twisting and lying when families are told things. Terrible facility director. Nick D'Erminio. Puts on a happy face but when concerns are made but is a professional gaslighter and manipulative behavior on his end. Blames and shames residents and family members instead of his own incompetence. Very condescending and belittling! Assisting living nurse manager incompetent. Untrained, uneducated, and uncaring staff. Was told the very first day, by an aide, that we should hire private care for family member if we want good care. Direct debited over $2000 out of bank account without authorization and over charges without even an apology. So technically stealing from family members. Refuse to recognize family medical doctor ordered POA status. Again, great location, pretty place, all shiny on the outside but a mess on the inside. No wonder place is still half empty two years after being open. Run!!!!!! You get what you pay for.

The SEM Community and especially the Haven have been a godsend to our family and parent. After my…read moreparent left the hospital, Sem Haven Rehab center took great care getting them back up on their feet and walking again. It was determined that my parent was in the beginning stage of dementia, so we have decided to keep our parent there, so they are safe, properly medicated, and cared for. I believe the SEM community is suffering through COVID like most care centers across the US. I am happy they keep our family posted on the number of cases and are doing their best to stay fully staffed.

I generously give this place 2 stars because the Physical, Speech, and Occupational therapy here is…read moretop notch. Unfortunately the staff is not fully vaccinated and Covid has run rampant among the staff. Which resulted in my sweet mother's death. Yes, the un vaccinated staff killed her. Mom had a will to live but Covid was too much. Also due to the Covid dancing among the staff they were severely short staffed. We pulled our mom out after realizing they had only 2 staff members on shift for 15? Memory care patients? Disgraceful. I hope on judgement day those unvaccinated staff members see who they killed, a sweet, kind, gentle, vaccinated woman who had more life left in her. You should all be ashamed.

Tiffany was warm and friendly on move-in day! Jillian and Tia the nurses were fantastic. We went…read moreto move my Dads own furniture into the room after communicating twice with staff. However, we walked into a room filled with furniture and it was also dirty. I had to move the furniture and dirty laundry out, ask for cleaning supplies before we could even move his things in. The cleaning staff helped us and were super kind. There was another persons name on the door and someone else's pictures. It made it confusing for my Dad and made us not feel very welcomed. Neither the director or the ED has checked in with us or apologized for our experience. I have a sick feeling about how my dad or we will be treated now. We never had any problems at the previous memory care facility and I am shocked this was our first 24 hours experience. I hope it changes.

I have had my mom in three different memory care facilities in the past seven years. She has…read moresevere dementia and also on hospice. Central Parke is such a breath of fresh air. All of their staff really care for their patients versus just doing a job. They have ample staff and keep everyone out in a group versus just lying in bed. The facility is spotlessly clean. They have excellent food geared towards that group. My mom for the first time in years has beautiful hair versus a bed head. My husband just returned from visiting her and had the same comment on her hair and very clean environment. Although my mom is past the level of participating in activities, she can watch. They also have pet therapy which she can participate as well as live music.

Great skilled nursing rehab stay. Everyone says it is good!…read more I felt like my dad was safe there. Good staff retention.

Arrogant medical staff. Medical staff made treatment decisions based on intake assessment instead…read moreof evaluating symptoms that occurred 3 days post intake. No doctor or nurse practitioner bothered to evaluate the patient when she was complaining of extreme pain before making medication decisions, and ignored recommendations from hospice nurse. Arrogant LPN who asked patient to state her pain level from 1-10, and when patient replied 9, the LPN said "you don't look like you're a 9." Definitely a "we know best" philosophy that does not prioritze the patient. When patient was being cleaned by nurses, family was subjected to listening to patient screaming "I hope you are killing me because I can't take any more of this." Horrific experience. We moved her to the nursing facility at the Kenwood Senior Star where she had wonderful, patient centric and empathetic care. What a mistake to subject our mother to MPL.