I ordered pizza and wings for delivery and I added a 20% tip when I checked out. My food showed up and hour and a half after I placed the order. I was quoted an hour wait time.. The food is completely cold and the pizza box is soggy. Then the delivery driver hands me a receipt and a pen and days to fill it out. I didn't understand why because I paid and tipped online. The delivery driver said just fill it out because some people like to add more to their tip!. And he had drawn two lines on the receipt with a pen where I was supposed to add the extra tip. WOW! I was so uncomfortable. I can't believe the nerve. read more

The location closer to my home is a lot more family friendly. I ordered my food via the web. Much easier than their app - which is quite inadequate...use the website, much better. The takeout food was good from this location but the young lady (17?) who handled my order pick-up had a flat affect / no personality. Her only presentation was to get my food and get me out the door. Not even a "thank you." First time ever I haven't dropped a nice tip in the cup by the register. The entire air of this location couldn't have been more flat and the antithesis of the Barro's known family-like environment/service. I'll still support the Barro's near my home, but hopefully never step foot in this location again. read more

Don't support this business they cut delivery drivers to save cost and they contacted help to remove my comment LMAO they use DoorDash and Uber for deliveries and if they mess up or the pizza comes messed up you would have to go through those apps to get help and they don't respond fast and they take their sweet time. Barros cut corners and basically doesn't care about quality read more

Barro's Pizza - Barros contacted Yelp to remove my review cuz they are sad. - Pizza Near Me - Phoenix, Arizona

Meh Order took 40+, tables were sticky, workers weren't wearing masks. Crust was great though, supper fluffy and flavorful. Rest of it was just alright. read more

This Barros location ALWAYS disappoints! Save yourself the time & energy - go to another location. My boyfriend and I came to this Barros location a couple months ago. We ordered and were told it would be 15 or 20 minutes. 30 minutes later we checked on our order and discovered that it had not been put in! During the 30 minutes of us waiting the staff was being incredibly loud and messing around / joking around basically not paying attention to their job obviously. I spoke to the manager and he was kind enough to comp our food. Well tonight we decided to give this location one last chance. I placed our order online. We came to pick up the pizza 35 minutes later (this is when the order was supposed to be ready). When we showed up we were asked if we placed the order online. I told her yes & she repeated the order back to me - which was correct. She went to the back to grab our order and came back to tell us they lost our order. Ugh! I spoke with a manager and she said she wasn't sure how they lost our order but they would take care of our meal for tonight. I appreciated it a lot but the fact is that the 2 times we have been to this location they have really messed up our order. So when we finally did get our order I checked it and it was not correct. We brought it back to the register & asked for it to be fixed. We walked into Barros at 8:43pm and what should have taken 5 minutes took over half an hour. We were incredibly disappointed and will be going to a different location in the future. read more

We have ordered from the Barro's on E Greenway many times, even for parties but this last week was a different experience. The taste was way off. The sauce tasted like it was full of cayenne and not sure what else but not a pizza sauce taste. We always enjoy the left overs but had to throw the rest away. Waste of money. We love your pizza Barro's but something went wrong last week. read more

I've been eating at Barro's for most of my life. Im a long, LONG-time customer. If that wasn't the case, this would hands-down be a 1-star review. I ordered pizza and wings tonight. Nothing complicated. At 6:00 pm I called in and was told delivery would take almost 90 minutes, but pickup would just be 30. I opted for pickup. Upon arrival 25 minutes later, wife and 2-year-old son in tow, I paid and sat down to wait "just a couple more minutes while we finish it up." I sat there without being addressed for 30 minutes. The moment I stood up to say something, I was approached by a manager (I assume) who had a receipt in hand for me with 30% off my bill. He explains my pizza got stuck in the oven and they had to remake it. It will be 10 more minutes. My son has been sitting in the car now for 40 minutes since I left my home. 20 minutes later, I am approached by the same manager who tells me, I kid you not, that the pizza is stuck in the oven again and will need to be remade. He would like to comp my meal and deliver it to my house. I express my doubts that this will be done in a timely manner, but he insists it will be, and he will do it himself. Credit to him, he did arrive at my house 20 minutes later with a fresh pizza, some extra ranch, and a bottle of Mountain Dew for my trouble. Alas, he forgot the wings I ordered. I immediately call back to the store, where the young woman who answers the phone gives me a chortle before saying someone will be bringing the wings. It is now over two hours post-order and I do not have the wings, nor any hope of receiving them. As a side note, I heard three other people say something to the effect of their order being 30 minutes or more delayed while I was sitting in the waiting area. Even for free, this has been a disaster. read more

The website stated that I would have my food in 75 min (which in my opinion is a joke anyway) I called at 75 minutes and they said it was going out the door. She said that they got swamped by the Sporting venues? How is that my problem? I paid you for product and delivery and nothing? It's now been 90 and no food?. Do yourself a favor and order somewhere else... after all it's pizza.. And believe it or not she said that if it were her waiting for almost 2hours she would order elsewhere! read more

Good pizza. Open later than most restaurants in Phoenix. Found this place after searching for something open past 8 p.m. I ordered a small pizza and when it came out I was shocked at how big it was. Service was fast and the pizza looked and tasted great. After the waitress brought my pizza, I never saw her again. I had to go to the counter to request a to go box. It wasn't a bad experience by any means, just wish the waitress at least would've checked to make sure everything was ok. It was good pizza and I highly recommend it. It was so good that I took my leftovers on the plane home the next day. read more

Barro's Pizza - Tastes as good as it looks! - Pizza Near Me - Phoenix, Arizona

Food, service and ambience is really good. I don't know how it doesn't have 5 starts.

I've been a long time costumer but am so disappointed that you only do delivery through Door Dash now. Their website does not allow the customer to customize any order or use specials or coupons.How is this providing good service to your customers? Please reconsider this business model. read more

Did takeout prior to football game. Super friendly staff. Easy online ordering. Food was good. The wings were our favorite.

Okay but when you order "extra cheese " and for it, I hope to receive it.The 7th street and Coral Gables location is better

It's not horrible, it's alright. Theres definitely better options around. I got the buffalo chicken pizza aka the wing pizza and it would taste a lot better if the chicken was shredded instead of sliced. You can tell this chicken is not made in house, the texture is kind of rough. You can't modify any of their specialty pizzas, which they only have like five, and it's super odd that they won't let you change out toppings or at least charge you extra for them. Two medium pizzas came out to $33. They don't really have any deals unless you get wings. 10 times better than Little Caesars but they got enough competition around, they need to change some stuff up read more

Love this chain. Wonderful, community-oriented place... kinda of a throwback (or maybe I just think that because I used to go to a Barro's in Mesa back in high school... in the [gulp] 90's)... This location is a regular on our family's dinner plans. We typically do delivery. It isn't Bianco or La Piazza, but it's very good pizza and a great value. They generally hire the best kids and actively support the community (schools, local teams, etc.). It sounds cheesy (no pun intended), but they really are a part of the community. Last night, we ordered delivery, like we so often do. And like each team, the deliver person was polite and professional. This time though, we had a little glitch. One of our pizzas wasn't in his bag. I can only imagine how awkward he felt. But he handled it extremely well. He delivered what he had, was polite and clear, and said he'd have to come back. With his very pleasant demeanor and all of our prior positive experiences with this location, we were truly OK with it - whether he came back or not. I mean, poop happens once in a while. As we ate, we took bets on whether he'd come back or if we might get a call and a coupon or a refund or something. After all, it's like a 15 minute round trip, so if there wasn't another delivery coincidentally in our area, it wouldn't make practical sense for them. About 20 minutes later, the doorbell rang. There he was with our pizza. Still polite and unshaken despite what must have been a pinch on a busy Friday night. It seems small - maybe even expected, but in this day and age, that small of integrity seems sadly rare. In a world where social media shaming seems to be the only customer recourse anymore, to have a business that takes responsibility when something happens and make it right as a normal course of business is something to be appreciated. read more

I ordered pizza medium 6 wings and my poor dasher has waited for over an hour! I'm still waiting! I won't order from them anymore!

We used to order from here at least a few times a month. I say used to because they got the last of our business this afternoon. We had been issued a credit for wings due to our order being done incorrectly from the last time we grabbed dinner from this location. No fuss was made, just a quick phone call to inform them of the error and with no complications, a credit was offered. Today, however, my wife got to spend far longer than she should have had to in trying to redeem this credit along with our order. After pretty much being called a liar and treated terribly by the manager, he then refused to honor the credit. He was rude and unprofessional in just about every conceivable way. A person like this has absolutely no business working with the general public in any capacity. No loss for us. I'm just as happy giving another pizza place our business. I hope the hassle of arguing over an order of wings, a mistake YOU made, was worth the loss of loyal customers that had been using your location for years. read more

Order was 15 minutes late so we called and they advised the order was on the shelf. All they had to do was deliver it. Order arrived 45 minutes late with cold pizza and ice cold wings. read more

placed an online order at 6pm for delivery in 52 minutes, waited over an hour and half before calling. called and lady stated your food is ready but the delivery guy it's a two hour wait time i placed at 6pm and it now 7:45. i stated okay can i switch to pick up, she said yes we will see you here. got to the location waiting 30 minutes for warm pizza and cold wings. few other customer who were already there before i arrived looked frustrated and upset. Top it off one of the workers was getting a salad ready and used her hand to push off what was suck on the tongs. i'm not sure how i feel about the cashier getting my salad ready after i've seen her touch all the receipts, take a phone touch the screen and touch the food without washing hands?? do not recommend i've been to barros on pinnacle peak and frank lloyd wright would rather recommend those places! one of greenway just not up to standards. read more

My family have been customers for 35 plus years. After the last 4 visits, probably never again!!!! Two hour delivery times and hour and half pick up times! Cold crappy pizza and wings. Y'all have lost longtime customers!!!! And your prices are ridiculous these days. Good bye Barro's. read more

I wanted to like this place. I really did. My brothers love it and some of my friends. I just don't. I got the meat lovers pizza on one occasion, and most of it got thrown away. It felt really greasy and "bready" (the sensation one feels when the pizza seems to be made entirely of bread). If you like, LOVE gluten, I guess this is your place. Usually when I don't like the place I give it three stars, but the service wasn't great. The girl that took my order was twirling her hair as she took it and didn't seem to like being there. My brother (who loves this place) put in an order once and went to pick it up after waiting 20 minutes. When we arrived, they had him wait another 20 minutes or so. It was fairly evident that they forgot to make his pizza and were making it on the fly. After we got out, he said their service sucks, but the pizza was "totally worth it." My brother is the guy that would make a meal out of nothing but breadsticks. Suddenly, everything made sense. I'm not coming back. read more

Barro's is the Best pizza in the valley Five years in a row! Excellent wings and antipasto! Very good food and prices! read more

I can only give this venue "5" fabulous stars. I grew up on Barro's Pizza and this particular location was one of my regularly top spots. It is amazing how the quality of this pizza after so many years has NEVER changed. It is amazing watching this company grow throughout the valley. Locations all over. You want thick pizza with a special sweet sauce that treats the taste buds. This is the place. I had a late night craving and brought a friend of mine from Boston to give it a try. Now as I mentioned she is from Boston and knows great pizza. Since you can find pizza joints at almost any corner. We split a medium pizza and 12 Honey Hot Wings. She was in love. Barro's cooks their food fresh. You can tell only fresh ingredients are used because the quality of the pizza is amazing. The level of customer service is top notch as well. One of the managers who has worked there for years is very friendly not only to his patrons but his staff. Barro's has daily specials. You can go in for lunch and grab a slice with a drink. They also have a salad bar. This is a great location to take a team after a sporting game because it is inexpensive and taste great. read more

Unacceptable service! Have ordered on many occasions for delivery and tonight I ordered delivery and even called to verify delivery! After 2 HOURS OF WAITING, I call and am told it is waiting for pickup?!?! REALLY?!?! What kind of ridiculous service is this?!?! Unacceptable in this time of many relevant food franchises who would want your business...Go somewhere where they ACTUALLY want your patronage!! So Very Disappointed in the location!! read more

Barros is a great "go to" for quick, but delicious pizza. Better than most of the chain places in the valley & their service is normally friendly. As far as food, pizza is great & I like the style of crust that they use. Not too tough, but not too thin (Im not a huge fan of cracker style). We usually get the classic pepperoni pizza & a side of breadsticks with cheese. This time we actually stopped in for a simple order of wings-- teriyaki & medium. Both sauces were very flavorful & our wings were juicy, cooked just right! We also ordered a side of the breadsticks with cheese (a favorite from Barros). The restaurant wasnt busy at all, so our service was prompt & friendly. read more

We have been getting pizza here for over 30 years. Today was the third time in a row... that it was not good. Our pizza had almost no sauce and the wings were burnt, dry and had weird brown spots. We have to ask for it not to be burnt. When we first started going it was perfect every time. Well, it appears quality is no longer important. We will no longer go there. read more

Usually we have no problems when ordering "well done". And the wings are always great. Yet this time "well done" meant BURNT TO A CRISP; everything is dried out and crunchy and crust is awful. Please be consistent or watch your oven better next time. read more

Barro's Pizza - Pizza Near Me - Phoenix, Arizona

I ordered online at 7pm tonight for pickup, and received a notification and an email saying it would be ready in 25 minutes (7:25). I figured they'd be busy since it's Friday, so I got there at 7:50. Waited for 10 minutes while 4 counter girls stood behind the counter folding boxes, answering the occasional phone, and scrolling on their own cell phones, before a 5th girl came from the back to help the line that had formed. Was then told that my order was just being started and would be another 5-10 minutes. Okay. I sat down, waited, and watched as EVERY SINGLE person in the lobby was given their orders, including several that came in after me and placed to go orders. At 8:20 ( 10-15 minutes past the SECOND eta) I go to check on my order, but overhear the counter girl that helped me, whom I tipped 30%, tell another girl that I needed to "chill out because my order was next". At 8:30 she finally brings out my ONE SMALL 3 TOPPING pizza. No apology or explanation for the wait, just "here". Having worked for THREE YEARS at a Barros far busier than this location, waiting 1 1/2 hours for a small pizza that was promised in 25 minutes is absolutely unacceptable. There was never more than 10 people waiting at once, the phones were barely ringing, and the staff had plenty of time to refill their drinks, check their phones, and chat with each other. Not once did an employee or manager attempt to calm any of the angry customers, give any explanations, apologize, or seem at all to care. I personally have worked every role at the Barros I worked at, from counter to cook to dishes and busing. From that experience I can tell you there is absolutely no excuse for the service (or lack thereof) at this location. I realize me saying I will NEVER come to this location again doesn't do much, but hopefully the rest of you won't waste your time or money here. Literally any other location can do better. read more

Barro's has been our go-to pizza delivery choice for some time. They're close, which guarantees we get a hot pizza on our doorstep every time. They have never disappointed, very consistent. Their traditional crust (they offer a thin crust) is on the thicker side, but not too much. The crust is pillow-y and soft on the inside but crispy on the ends and bottom. Might be too much bread for some. Their red pizza sauce is uniquely special. It's not just there, it adds personality to the flavor. Tonight we ordered a few pies and some Buffalo chicken wings. First of all, everything was hot and fresh when it arrived. The wings were saucy but still nice and crispy. Their White Pizza, with ricotta, is one of the best white pies I have ever had. We also had a cheese only and a sausage and mushroom pie. They were equally cooked to perfection. No excess grease and perfectly cooked tops. These pizzas always deliver well, and you can't say that for all pizza delivery. read more

Barro's Pizza - White Pizza - Pizza Near Me - Phoenix, Arizona

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I have had issues of Inconsistencies since I first ordered from these folk. Good vs. bad...bad and awful ALWAYS won! Recently I had a VERY grossly botched delivery and called to complain. Order was tossed and a replacement was ordered a few days later. The gal who answered the phone was a rude monster (choice words NOT allowed here) and made a simple transaction an undeniable attack on my person! Said she would not fill the credit and came after me like a mad bull! Y'all GAVE me the credit!!!!!!! Unprofessional beyond! She would ask a question and cut me off every time I was trying to answer. She should be fired! Spent hundreds of dollars a week, a month and, well, never again! Food is good one time and the next it sucks! Inconsistent and over priced! Disgusted and disappointed beyond! NEVER AGAIN! read more

I am only reviewing this location as the other locations are hit and miss. The one on Tatum and Dynamite was bad both times we went there. So, I go out of my way for this Barro's Pizza. The decor is similar to all locations. Very drab and not very comfortable. But, we are talking about a pizza joint, so they will get a pass on the decor. I had a mini Hawaiian pizza on my last trip and was delicious! The crust was crunchy on the outside and soft on the inside. The sauce was tasty and the perfect amount. I ate every bit of it with no crust leftovers. That was how outstanding it was. I am surprised that the consistency between locations is such a wild swing from outstanding to mediocre at best. The owner should look into that. read more

Barro's Pizza - Mini Hawaiian - Pizza Near Me - Phoenix, Arizona

I live approximately 3 miles from this location. It took over an hour for my pizza to be delivered which is unusual. I'm not happy to pay$25 for a pizza that shows up cold when I'm that close to the delivery location. Will not buy from here again unfortunately. The staff didn't even care. read more

for the second time in a row a pizzaa was delivered with a hair baked in it!! whatis the point of going to my door in a glove andd mask during covid-19 if they dont make you wear hair nets or hats?? when i called to complain they didn't even ask what color hair it was to possibly resolve the issue, it's complete shit and absolutely disgusting. im wanting to vomit and i wouldnt recommend this location read more

Barro's Pizza - HAIR IN MY FOOD - Pizza Near Me - Phoenix, Arizona

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Were the ambiance of this place better, I would have been quite impressed. The meatballs I ordered were a bit under seasoned but were of decent quality and served with lots of cheese and adequate if also under seasoned sauce. The salad bar was small and uninspired. However, the veggies were fresh. The blue cheese dressing was restaurant grade. I guess it was the overall deafness plus the meaningless chatter on the television that left me underwhelmed. Anyway, if needs be while waiting for my car to be serviced, I would return. read more

Usually have nothing but good experiences here and have been going here since I moved to the areas. However, earlier today I went in with my girlfriend and noticed a pile of dough hanging from the table, a solid 3-5 individual dough circles I guess you could say, fell into the trash and or recycle. No big deal right ? Just let the counter girl know that they lost some product and to move the stack a bit aways with a smile. Smile quickly turned to an eyebrow raise and jaw drop when the manager lifted the pieces out with his bare hands and plopped em right back on. Didn't seem the most sanitary considering the times. Other than that, pizza is great and customer services is great, give the kitchen & counters a bonus, maybe not the managers ! read more

Barro's Pizza - The pizza we ordered - Pizza Near Me - Phoenix, Arizona

I've had decent experiences here. The food is good, not too bad. Very big pasta portions for the price. Sandwich I got was a little soggy, but that's my only complaint. Overall, a decent place for some Italian food. read more

One of my favorite pizza spots since I was about 11 years old in Cave Creek. Me and my buddy would skateboard down to Barro's, grab slice and continue in our adventures. Brings back lots of feels. I have always been partial to Barro's as I went to school with Michael; Hey Mike!! Long time ago but it was cool to see a family business flourish and now there is one right by my house as a "grown-up". The service is fast and the price is good. I have a weird combo, but man is it good. Pineapple, ham and bacon. We went to Spinato's about 3-4 weeks ago and it was just crap. Left unhappy with an $80 bill. Go to Barro's and spend $26 and leave happy and full, with extra pizza. So there's and obvious decision, made easier. read more

went to barros for subs, ordered three to go, tons of help around ---kids not knowing whats going on i waited 30 minutes for them, one girl finally asked what i ordered , maybe its a good thing they dont deliver anymore !!!!!!! several other people came in ordered ahead of time and food wasnt ready..... looks like they sure dont know what there doing in there..... dont know if i'll return read more

The girls up front are always friendly and helpful. The pizza and wings are great. Never had a bad experience

I really hate to do this, but I've been holding out on this review for a while in hopes that my gradual decline of my experience were just a series of one offs. I will preface the review with this...I pretty much only order the buffalo chicken pizza because it is/was my favorite. First they stopped sending ranch to me with my hot wing pizza. Sounds petty to complain about, but are you ever charged extra for ranch when you order wings? Didn't think so. I'm not a poor man by any means but to me, its not the price, its the principle. Now I ha.ve to specifically order ranch. I am now charged .50 for a side of ranch. sigh. Next they started skimping on the buffalo wing sauce. I mean it was just bread and cheese with a dabble of the hot wing sauce on it. Its not a hot wing pizza without hot wing sauce. So now I have to start ordering the pizza with a little extra sauce. No biggy, maybe I'm picky? Maybe I'm the jackass customer here... because I have to specifically order extra things on the pizza. Again, price is of no concern, just make make me a good pie and I'll happily enjoy it. I have a feeling I'm now known as the peice of shit sauce guy I order the pizza as usual but now I have to add in a little extra buffalo sauce, and a side of ranch (with no hint they were lackluster the last times). I get this monstrosity delivered to me with so much damn sauce on it, I feel like it was done out of spite. Hell, half the pizza slid off the damn crust, which was also kinda half way between regular crust and thing crust. "Oh, you want a well done steak? I'll give you a well done steak..." The only reason I'm giving this one more star on top of the minimum requirement is because the young guy who delivered the pizza got here damn fast and was a nice guy, also the gal taking my order on the phone was nice too. I'm not here to give a positive parenting review so I feel like the extra star should go to them and not this place, whatever, Barro's gets brownie points for hiring good delivery & cashier people. /rant http://imgur.com/a/ET6LU read more