I didn't buy my vehicle here 6 years ago as I heard the service department was horrible. Couldn't be farther from the truth in my opinion. It sucks when something goes wrong/breaks and costs a lot of money wherever you go, but at Barry's it is a little bit of a better pill to swallow as they are very informative of what is going on, what it will take to fix it and how much this all is. It felt good to hear her say "when they got it all out on the table" this was just comforting as I've watched dealerships barely look at a vehicle and want to charge me for it. After this, I am most certainly buying my next vehicle at Barry's! read more

This is the second time I've taken my ram to Barry Dodge in ephrata. Both times the service and parts department has been amazing and timely. Prices are better than most places and they are truly helpful. I will continue to use them in the future!! Highly recommend! read more

beware! they sold us a 2022 Honda CRV 2 months ago with a clean carfax. With in the first week we started noticing things wrong. we have had it to two body shops. One won't touch it because of so much damage. The other gave us an estimate of $15,000.00 in damage. we took it back to the dealership and were told it's really unfortunate for us but we bought it as is. We have no paperwork that says that. According to them all previously owned vehicles from them are as is. Even one that's a year old with 17,000 miles and a clear carfax read more

The only reason this is a two star review and not one is because of Cynthia Breckon. after five week of the service techs playing guess and check with my truck i was fed up and went to get my truck back. Deb at the service counter wanted to charge me over 900 dollars. after raising hell about the entire situation she called in Cynthia. at the end of a 20 min. argument i was not charged. I 100% believe that if i would have stuk up for myself they would have bullied me into paying. when i got my truck to tow it away (Because it still was not fixed at 5 weeks) The entire dash was torn to pieces and i couldn't get the hood up. So, be very cautious when going to "Barry Guess n Check" do not deal with Debra. Just talk to Cindi. save yourself a little headache. read more

Barry Chrysler Dodge Jeep Ram - Auto Repair Near Me - Ephrata, Washington

Do I have to leave a star? Place is a joke. These days car dealers are just middleman. Only job is customer service. Shitty shitty shitty customer service. Ordered a new Jeep once they got the deposit they couldn't be bothered with customer service. Fuck this place anybody can sell me a 70000$ Jeep just not them. Fuck this place read more

Be very aware of this dealerships service department. I had an front axle replaced well kind of. My pinion on my ram 2500 with 61k miles on it had sheared off and slammed the drive shaft in the transfer case and into the ground. Prior to picking up my truck I got a call from Justin in the parts department he told me they sent the wrong axle and had installed in on the truck and needed to order the new one. Justin then told me that they had installed a 1500 axle on my 2500 don't understand how that was possible. Well I will give the whole story its now been over 2 months and my truck still is not fixed correctly by them. Well here we go. I picked up my truck the Thursday before memorial day weekend just in time for Camping. Well after I picked it up I went right back. Told Sadie Ball, the service advisor that its making a weird noise that it has never made. She went and talked to there technician she came back and told me it was just rust from my old hubs on the new axle and that everything was fine. Well went and picked up the camper after unhooking the truck from the trailer I had noticed cables haniging down underneath well that was my brake cables and wheel sensors not attached to either side. Called them the next day told them what I found which they didn't really care and thanked me that I got it fixed. Left camp got to Wenatchee i needed to really know what the nosie was whell my heat shields where both slammed up tight to my rotors there technician must not know what he's doing. Got over to the Seattle area and the vibration and noise was just unbearable so I took it to another Ram dealership. This dealership found that there was a number of problems heres the list. 1) bent drive shaft 2) Crack in the transfer case 3)bad wear pattern on the new gears. 4)gear contact is way off. 5) metal in the differential fluid. 6) crush sleve installed wrong 7) bad bearings 8) rotors where hammered on and off hammer marks all over then. 9) wheel bearings both sides bad. Cause of that is from taking them off my axle putting them on a 1500 axle taking them off again and putting them back on again!!! I dont know where they hire there technicians but he might want to find a different career. The peoples lives this place put in danger while pulling my 40 foot travel trailer down the road on memorial day weekend is unreal and putting my family and kids in danger as well. They will not work with me to resolve this issue. Cindy there service manager is just a liar, Rebekah the CEO won't return phone calls. and Denver the owner is just as good at not doing anything as the rest of them.. Do not trust these incompetent mechanics at this dealership you will wish you just drove on past. Like the owner Denver said they did the work. Pictures speak for themselves. Look at how good theh attached the brake lines back to the axle. Put the wrong axle on the truck there invoice even says that. Also I added pictures of my truck that the owner said was worn out an used and abused !!!!. Not even a dent in it. Just goes to show what lies this dealership says to make them sound good. Be very aware of this place. read more

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Horrible service and even worse repairs. Beware of these guys if you want to have a functioning vehicle!

Recently worked with Ray purchasing a Dodge Pickup. He was super friendly, not pushy, and a pleasure to work with overall. My husband loves his new (to him) truck! read more

This company will buy your contact info off the internet and start sending selfie videos/messages to your cellphone. I told them I wasn't interested and they kept up the pestering even though I politely declined their offer. I definitely wouldn't do business with these people. read more

* * * BEWARE OF BARRY'S * * * The personality of the buying agent was great but the deceiving tactics of Barry's management has led me to never do business with them again and to warn others. Do yourself a favor and don't waste your time with Barry's Automotive. read more

I love this dealership! Deb at the front is the best. Denver and his team are kind and generous when I purchased 2 cars. The first (in 2013) was a used car, and they let me keep it for a day to see how it handled. Who does that? My second car (in 2015) a new Ram, and Denver himself helped work up that paperwork. Since purchasing these cars, the service department has been the best at taking care of me. When I needed a loaner, they gave me a great dodge Challenger! I love these guys! read more

Truely an amazing place to buy a car. Staff was very friendly and even brought down 2 vehicles from Wenatchee for me too look at within 2 hours of requesting! They were not pushy in any way. They gave me the keys to each vehicle and said let us know when your done. You might pay a little extra over KBB value, but the service and the peace of mind knowing that your getting a solid rig really makes a big difference when it comes down to numbers. I was able to get financed and paperwork was nice and smooth. No funny business, no sneaky back and forth conversations. Just honest people. My next vehicle's from here on out will be purchased here. If you are in the market for a nice used/new vehicle don't pass these guys up:) read more

Just want to say it's a pretty small town to have a water pump $300.00 over the price of NAPA. Just the pump! Over $1,000.00 to replace this. Just something to think about. My mistake I didn't ask. Being that I WAS a vehicle purchasing customer, I didn't think I had to price check. Let's just say I won't make this mistake again. Too bad their isn't a "Zero Star" read more

Received a letter in the mail from RAM saying we needed an oil change that contained a coupon. Barry's name/number and our VIN # was on the coupon. It stated the oil change and filter would be $69.95 (fine print says 'additional charges may apply, including synthetic oil). So my husband made an appointment and requested synthetic oil (which is what RAM recommends being used in our truck). Left the truck and coupon with the attendant. When we arrived to pick up the truck they told him the coupon was no good because we wanted synthetic oil and our bill was for a full price oil change (nearly $120). While discussing what the point in them sending us this coupon was, the employees were defensive and not helpful. We will not be doing business here any longer. read more

I just purchased a 2023 Jeep Wrangler from Barry's and the process exceeded my expectations. I found the vehicle online and called to see if it was available. It was still available and we started the process over the phone. They worked quickly and efficiently with my bank. Jerry, Jim and RJ all helped me and their customer service was friendly and attentive. Hunter greeted me within seconds of me getting there to pick up my Jeep and his smile was welcoming. The entire process took only a couple days. They made sure everything was taken care of with my bank before driving the 6-hours to pick it up. I tried working with larger dealerships (Seattle Jeep and Puyallup Jeep), but they wouldn't work with me because I lived in Oregon or they wouldn't hold the Jeep during my loan process. Barry's is a smaller dealership, but they know the value of customer service. During the entire process, they made me feel that it was all about me buying the Jeep rather than about them selling the Jeep to me. I will always recommend Barry's to anyone looking for a Chrysler, Jeep, Dodge, Ram! It's worth the drive if you're from out of state! read more

Just bought a new 2020 Jeep Grand Cherokee. From finish to end the process was easy and straight forward. Michelle our sales associate exceeded our expectations in every way. Not only was the deal fair, but she went above and beyond to find the exact vehicle my family needed. During the paperwork process she even offered to go across the street to the store to pick up any refreshments we needed. (Now that is hospitality!) All in all Barry CDJR is a hidden gem that if you're in the market for a new or used vehicle is worth a shot! And remember ask for Michelle! read more

Bought a 2016 Ram 3500 Cummins Diesel from them. I've been to every Dodge dealership in eastern Wa. for sales & service on my previous Ram and this new one. There is no comparison. Barry is by far the best. Owner and employees really strive for personal 5star experience! Small dealership feel with as good of a deal as mega store in Idaho. Thank you Denver, Nadine, Ray and the rest of the staff. read more

Barry Chrysler Dodge Jeep Ram - Ordered brand new. Absolutely love it! - Auto Repair Near Me - Ephrata, Washington

Can I give a score of zero? Do not do business with this dealership. The dealership said they filed the paperwork to cancel this service plan but I verified with the credit union that they never were never refunded the $3,000 for the service plan. The service plan in question covers very little if anything outside the manufacturers 100,000 I year voltec system warranty. Do not do business with this dealership. Will be following up further with every available avenue to get this resolved. read more

Amazing service! Michael in the service department was great got me in and out quickly with my recall and was very courteous! I even got a free car wash! The parts department was knowledgeable and had the part in stock! I will defiantly be coming here again for services, even though I live in another town with a Dodge Dealership, worth the drive for friendly and competent help! read more

I will never ever recommend Barry Chrysler to anyone. I was looking at two vehicles and decided not to get either vehicle;But Louie still ran both jeeps through 5 times. We asked him before we left the dealership, you haven't ran my credit yet , he said No. I will wait till you decide which jeep we wanted to run. I told them I didn't want either jeep , that was June 1 2017. Now this week I get letters from banks saying I wasn't approved for a loan. I'm like what auto loan. I look at my credit report , he ran me through 5 times. Plus the car was only $23,000 and he ran it for $32,000. I have emailed the dealership and no response at all.Run Run far away from this dealership! read more

First contacted sales rep in February looking to buy a Powerwagon. Sales person took down what I was looking for and said they would get back to me. I didnt hear from them for a month. I called and emailed, wanting to get a truck while a special financing offer was available. Once again said would get back to me. I didnt hear from the sales person for 2 months. Special financing deal expired. June rolls around and I get an email saying they found a truck for me and "apologized for and miscommunication". The truck was not what I wanted nor was it actually available. Despite the poor help, I decided to order a custom Powerwagon from Barry, still, for one reason. I wouldnt have to travel far to pick up my vehicle. So I ordered a Powerwagon at the end of June. I was told 8-10 weeks for delivery. Its December and still no truck. One excuse after another. Covid (understandable so add a couple weeks, Ram is a big business and has this Covid thing figured out and is still churning out trucks), wildfires (no wildfires where truck was being built in Mexico), etc... last excuse was it shipped and was held up in Portland at the beginning of Novemeber. It doesnt take a month to travel from Portland to here even if you were traveling by horse and wagon I think what has happened is either the dealership is so small that they dont order enough volume to make an order feasible, so orders are not built until a certain number is met. Then all can be sent at once. Or, they botched the order and it was never completed properly, and never built. Bottom line is if you're ordering a custom build, don't. Order from a larger dealership that actually does volumes of sales. Barry's is only good for finding vehicles from other dealerships and bringing them in town. Edit: Response to review reply I didnt choose to wait in April. Your sales person said to wait to see what the new deals/incentives were. Then they again didnt contact me to let me know what they were. Also not that anyone asked but I am an "essential" worker. The more excuses of railroad and cargo strikes. There hasn't been a rail strike in Mexico since 1998. And the longshoremen's strike was in Montreal Canada and was over 2 months before the truck even shipped. In November I asked if it would be better if I canceled my order and ordered a 2021 model instead. I asked if there were any major differences between the model. I was told there wasnt. Well that was not true. 2021 is offered the 75th Anniversary edition. Which is a pretty big deal. Mid December the truck was finally delivered. The Dealership offered me a "deal" for my troubles. They would give me the Friend and Family Discount (roughly $5,000 off MSRP). In exchange they want me to remove this review and give them "a 10 star review". IfI didnt remove the review, I would receive no incentives. Basically trying to buy my silence. Which makes me wonder how offen they have done this. No thank you. I'll go somewhere else. Keep the truck. read more

No Denver, nobody has reached out, wish somebody would....call me, you have my number. So, I wrote a terrible review 3 months ago about the terrible service I received and just wanted to update now. So, the alignment I took my truck in for and was overcharged for didnt get done that visit because they said I needed other work done to complete the alignment, and they charged me more than what the alignment cost to "diagnose" the "problem". Well, come to find out that all my truck needed was an alignment and DID NOT need the $550 in repairs they charged me to diagnose. If you would've just did the job we agreed to originally instead of trying to cook up some fake repairs, this whole incident wouldn't have happened.... UGH!!! Are you kidding me!! I am so outraged!! read more

Awsome customer service at Barry Dodge, I ain't gonna lie I bought my 2017 Dodge Ram 2500 mega cab at Dave Smith in Idaho, that's because I didn't know any better. I do know now that Barry Dodge can meet my same expectations in buying a new vehicle and the next truck we buy will probably be from Barry Dodge. This dealership is laid back accommodating and comfortable, you never feel like you are not part of there team. Thank you Barry dodge for always being available to help. I purchased new taillights because my truck came with aftermarket tinted lenses and the officer in Waterville let me know they are unacceptable, his concern for safety is valuable so we changed them back to stock, I also purchased wiper blades and Justin in parts was helpful and installed the blades in battle field conditions at 30° and snow flurries he still ran right out to help get those changed, the other parts gal I didn't get her name but her MI# 2295 she was very helpful and made sure we were taken care of. Thanks and we'll see you again!! Plus get 15% off for my yelp check in!! I'll get that next time. read more

I'm so frustrated and disappointed with the service of this business. I accompanied my little sister for a purchase of her 1st car. She had been talking to a salesman (on Saturday) who didn't even give her his business card every car place I've been to is required to. My mom co signed for her, her credit is more than good (she was qualify 11% interest) but due to pay stubs we were unable to get for them things went downhill. NOT TO MENTION that they took my sisters $5,000 without being sure they qualified for the car!!! I have never heard of that. They ALSO had promised her on Saturday that she would be getting her car on MONDAY it's Wednesday and they barely had it ready at 5:00pm today. But the fact that it's her 1st car and she was they got her hopes up we still continued to try to work with them the salesman talked us into allowing her to get the truck out on her name he mentioned she would have to leave $8,000 down(which normally means her monthly payments would be lower). Long story short we get back to they're dealership and somehow the interest goes up to 25% which is RIDICULOUS! They promised and promised and and got my little sisters hopes up and now we are leaving without her 1st car and upset at her 1st experience at a dealership. We feel lied to and played. Such horrible experience. read more

Huge shoutout to Barry's for the amazing service. I called JJ and let him know the situation I was in and he was more than willing to help me through it. He spoke with the sales manager, Brandon, and together they were able to come up with a great deal for me. The general manager, Rebecca, also helped a great deal and was so understanding and compassionate about my situation. With out this great team I don't believe I would have gotten such a great deal! Thank you so much JJ, Brandon and Rebecca, you guys are the best! read more

I bought a used car June 14th 2017. I understand when you buy a used car there is no guarantee of what you are getting, however a couple of thing happened first I was never offered the extended warranty, then before I made my first payment my car broke down it took them a week to look at it, when they finally got back to me they said it would coast $1900.00 to fix less then $600.00 for parts. $172.00 for a tool that they would keep and the rest labor . When I asked it they would help out with any of it I was told they would eat the cost of the tool they would keep and said well not all vehicles are eligible for warranties so we don't offer them although yours was. I had heard serval bad things about them but we try to support our local businesses. with this kind of services this is why people go out of town. I have friends who have been treated better in Wenatchee and Spokane!! lesson learned do not go to Barry's!!!!!! read more

Horrible customer service, I'm glad I chose not to purchase a vehicle from Barry's. I'd heard bad things from others but always like to experience things myself. I should have listened. The owner of the shop is unethical and tries to withhold information about vehicles in his used lot. Very pushy and the experience was very uncomfortable, I would take my business out of town if I were you. read more

My experience with the service crew at Barrys was a nightmare. The took 3 weeks to fix my gauge gage because it was attached to the pump. Finally they got it fixed and now it runs like crap. It has 5 cylinder mis fire codes. I would never ever take a vehicle to this shop. I would never buy a vehicle here. I dont know what they did to the engine. When I got it back a found a broken vacuum hose and an unplugged vacuum hose no where near where they should have been working. I am now taking it back to another shop on the coast that I trust. read more

Recently bought a car here. Everyone in the store was great! Rebecca has a great sense of humor really making it a fun place to work and visit! My experience here was good. I would recommend Barry Chrysler-Dodge-Jeep-Ram of Ephrata to friends and family whom are looking to buy/possibly buy a car. I do not have any experience with the service department at this time, but I will post a review after each visit as it seems there are some "bad" experiences that have been voiced. I cannot speak for anyone else nor will I try. Overall...Good, friendly and most important...not your typical pushy salesmen here. read more

I can not believe how well I was treated after entering Barry Automotive on a Saturday June 30th. I am a full time traveler and the air conditioner on my Dodge Ram 3500 failed. After explaining my dilemma I was given excellent recommendations. I had read some very negative review's on this site and others about Barry Automotive. I left and later decided to take a chance. I called back and made an appointment. It was Saturday the 1st of July. I was skeptical I would get in before the holiday. I was scheduled an appointment for Monday at 10 am. After several hours it was determined the air conditioning unit in the truck was in need of extensive repairs. I already had determined this was the case but allowed them to try the repair. At noon I was advised of the results. I was told parts could be ordered and it could be repaired. I decided to have the unit replaced with a new on. I was working with Deborah Hosmer who was not only very curtious but extremely professional and caring to resolve my situation. She made arrangements to order a new unit as they were not on hand and have it overnight shipped to Barry Automotive. She made an appointment for me on the following day July 3rd at 1 pm. I received a call later on the later that day from Deborah the part order was confirmed. The following day July 3rd she called again confirming the order was on the delivery truck and my appointment at 1 pm is a go. I arrived as scheduled, was greeted by Deborah and given a ride to where my trailer was. At about 3:30 pm I received a call my truck was repaired and ready. She informed me she had sent the driver to pick me up. I am very pleased with my experience with Barry Automotive. I wish to extend my appreciation to all staff but most of all to Deborah Hosmer. She is a definite asset to this facility. Thank you again for getting me back on the road. Larry Garland and Anna my faithful 4 legged traveling companion. read more

This is a great place to buy a car. Knowledgeable sales people and quality inventory.

Went to Barry's and bought a truck had a great experience with the sales people they're great make sure you work with the sales man Robert Bepple and sales manager Rebecca Mauney they're awesome! read more

Another great experience purchasing a vehicle from Barry Motors! Rebecca found the vehicle I was looking for at the price I wanted! Would highly recommend Barry's! Best place to buy a car!!! Thanks once again! read more

they sold my wife a car they ended up having to put another engine in it that engine was leaking oil and was the wrong size engine well they replaced that one and 5 days later it breaks down they have it towed back and looked at it said it was fixed we are having they same problem again this place of business does not warranty any work they do they like to give you the run around saying that its not there fault which it obvious is they have no clue on what they are doing they take advantage of women and sale them garbage cars to get more money out of them they dont want to make anything right so im looking into having a news story about what they have been doing to my wife we need to have a good running car for our disable daughter to get to her doctors appointments that are out of town read more

My husband and I drove all the way over from Seattle to buy a car from this first class family owned dealership. Denver Morford (owner) made our truck purchase hands down the easiest and quickest automobile buying experience we've ever had. I work in the auto finance world and have worked with many dealerships and I can honestly say that these people are the best I've ever had the pleasure of doing business with. They are a no pressure, honest and reliable car dealer which other dealerships should strive to follow in their footsteps. Denver even came in on a SUNDAY to do the paper work!! This store along with their other stores (Wenatchee and Moses Lake) treat their customers like they are part of the family. There is no pressure, no haggling and no stress. To say that I am impressed is an understatement. I would recommend that before you buy a vehicle EVEN if you live west of the mountains, check them out. You will not be disappointed. read more