This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Brought our truck in for a transmission. 3 plus months later it was finally done. We we given very…read morelittle information about the progress and every time we called about the progress, we were given an excuse. When we finally gave up on them and asked for our truck back they had sent the transmission to a "friend" so we could take the truck but would have no transmission. We finally got our truck back only to have it start not working properly and throwing codes in less than a year. We Brought the truck back for it's warranty. Months passed with no communication. After 4 months our lawyer sent a letter demanding action. The business's response was "they didn't have an appointment "Today after over 5 months we are picking up our truck, which now has a dead battery, and they did not complete the work. We are "eating" the cost of this repair as we no longer trust them to complete the work correctly. They are not trustworthy and you will wait forever to get your vehicle while they lie to you along the way.

About 150k miles on the transmission and it is still amazing. Much better than factory…read more Thank you again!

Had an issue and they diagnosed it same day. Very fair, honest and super helpful. I'll be back.read more

My teenage son was charged more than $200 for a repair estimate that was vague ("possible…read morepump"..."replace with new transmission") at best, and otherwise useless (suggested repairs not included in our request). Bigger issue was no communication in advance such a charge - or any - could be expected. I share some blame by offering the benefit of doubt before my son requested the repair estimate, but urge others not to make the same mistake or trust the place at all. Esp youngsters or anyone the owner (?) can take for a ride, like he did us. I can't comment on the quality of his workers or their work, and will never trust the shop enough to find out. One crooked joint..

Great service! Helpful people and very kind. They offered options that were considerate of our…read moreneeds and budget and were honest and upfront with costs. They did the work we requested and even gave us some feedback on whether certain repairs would REALLY be needed or not. Some other places start throwing parts at things but these guys did the diagnostics and got down to the root of the problem. They solved the issue and made sure we were informed and comfortable with the work done.

Wow, what a great place to do business. From the second I came in I felt like a friend. Also, I…read moreneed to fish, so I need my truck and they were able to get me in in a very reasonable time. Dont go anywhere else or you will miss out on affordable and quick work

I wish I could give Woodard Auto and Truck 10 stars out of 5. My husband and I had a tire problem…read moreon our rv on the way from Washington to Missouri. We pulled in to their shop unannounced and they dropped everything to take a look. They referred us to a tire shop in town and called them to let them know we were coming. They got us fixed and back on the road within a couple hours. It's a family owned shop and everyone is so kind. I highly recommend!

Place is a rip off mechanic shop! oil change $486. Replaced about $200 of filters I didn't ask for…read moreand didn't authorize. Go here at your own risk. this was my second visit 1st time was ok got an oil change and replaced fuel filters on my diesel for about the same price...... Beware of crooks!!!!!!!!!!

We were stranded on I90 on a Sunday with nothing open and Aaron answered right away and was able to…read morehelp us get a tire. Very appreciative of his shop and being able to get us back on the road. Thank you!

From the owner: Local mechanic specializing in brakes, suspension, tires and all auto repairs with 20 plus years of…read moreexperience.

Worst place ever.. I bought a replacement engine and they were going to put it in and broke the…read morealuminum block by ripping out my head bolt threads!!! So it cost me thousands of dollars for a rebuild kit to just rebuild my original motor... THEY DID THE SAME THING TO THAT BLOCK!!!... so I had to pick one of the blocks up MYSELF and bring it to another shop to have it fixed Which cost another $2000 that they refused to compensate me for.. and then they said they would give me a good deal putting that one In cuz all their mistakes and then I went to pick up my car and they tried charging me almost double what they had said they would do it for.. so an engine replacement that should have been quick and cost 3k tops ended up costing me 2000 for replacement engine 3000 for them to brake it... then another 2400 for rebuild kit and then another 1900 to have that block fixed and after all that they told me I owed 3500 for them to put that one in!!!! So it would have ended up costing me almost $13000 for new motor to be put in.. and then they are trying to sue me an take me to collections cuz I refuse to pay the last 2000.. cuz in reality THEY OWE ME $4000 IN THEIR FU$& UPS.. n I am trying to replace my radiator right now and ALL MY HOSES ARE STUCK ON WITH ADHESIVE... FRICKN IDIOTS.... don't take your car there.. I'm thinking about taking legal action cuz they never gave me back my other engine even tho they destroyed it .. it's still mine.. rip off

From the owner: We have been helping our customer get back on the road since 2011.read more