Went to this shop for an oil change. They did change the oil and filter. They did not torque the…read moreoil drain bolt. 2 days later it fell out. All the oil came out. The engine seized. We have been without use of the vehicle for more than a month and half and they have still no tot progressed repairs or offered a loaner vehicle. After overpaying for an oil change, I would expect them to stand behind their work. I will certainly never use this establishment again.

If you think $286 is a fair price for a 91 year old woman to pay for an oil change, by all means,…read moreget out you Platnium card and see these guys.

I normally change my own oil when I can, but have been busy and am new to the Moses Lake area so I…read moredidn't have my tools handy. I was hesitant as I am never certain when it comes to quick oil change places. When I pulled up I was greeted warmly and actually felt like someone who cared about my vehicle as much as me was checking me in. Everyone was happy and professional. They were using challenge and response as they went through their checklist. The friendliness and professionalism from check in to check out was top notch and a great value considering it was full synthetic. Looking forward to bringing my other cars back.

I've been coming here for as long as I can remember. Cool crew. I went today bc my oil light kept…read moreflashing. And they said I shouldn't be due yet and still had 2000 miles to go. I let them know my light was coming on. They checked it and told me they can "top it off" for me, free of charge. I like their honestly. Forever my go to place to get my oil changed. I've never had a problem from them.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Frankly, Roland at Kwik-Lube & Tune in Wenatchee is one of the only mechanics I trust. My family…read morehas been going here for decades now and Roland has always taken good care of our vehicles and advised us in ways to help us save money. I never feel like I'm being swindled or paying for services I didn't need, and he won't charge me just to diagnose an issue which is a lot more than I can say for the dealership I bought my vehicle from. If you're looking for a trustworthy mechanic, look no further. Roland is your guy.

My brakes have been squealing and making noise for several months, and I when my car started…read morejerking on the highway, I knew it was time to get him looked at. This place was recommended, and I am so glad I stopped in. I called ahead of time, and asked if there was a time when they could take a look and assess the car. The worker was friendly and asked me some questions, and then said he would follow up with a call before any work was started. A few hours later, he called me and reviewed what needed to be done. In this case, it was time for new brakes and a hose had a crack in it. He gave me a fair quote (which I approved through my dad) and said he could work on it and get me back on the road. I was happy with the entire experience, as I really felt they did a good job, had great service and I could see they are proud of the work they do.

Easy to schedule an appointment and excellent customer service upon arrival. Thank you for keeping…read moreour vehicle in great shape!

I have known the owner of this shop for decades - Eugen Capusan - he always has taken a lot pride…read morein his work. His prices are fair and his work is excellent. Tell him Liviu sent you :)

In short: Helped me in a bind. Honest, considerate, worthy of your consideration!!!…read more Stopped by on a Saturday morning based on a recommendation from the lovely ladies at the AutoZone; seems that most repair shops in this town are closed on Saturdays and Sundays. The problem was that my rental car was not blowing any air (AC) despite working earlier on my trip. The gentleman (think he was the owner) looked at/operated the controls and concluded that the blower motor was likely failing. He took the time out of his day to check this out for me for no charge. Therefore, I concluded this was an excellent business worthy of my review. Thank you The Tire Store!

Took in a small trailer tire to be replaced with a new one. Unfortunately, the experience was…read moredisappointing. When I got the tire back, I noticed paint chipped off the rim, and there was something left inside the tire. They also charged $20, which would be reasonable if the work had been done cleanly--but it wasn't even balanced. Now I'll have to take it somewhere else to remove the debris inside the tire. It just felt like the job was rushed and not done with care. Wouldn't recommend for trailer tires based on this experience.

Brought our truck in for a transmission. 3 plus months later it was finally done. We we given very…read morelittle information about the progress and every time we called about the progress, we were given an excuse. When we finally gave up on them and asked for our truck back they had sent the transmission to a "friend" so we could take the truck but would have no transmission. We finally got our truck back only to have it start not working properly and throwing codes in less than a year. We Brought the truck back for it's warranty. Months passed with no communication. After 4 months our lawyer sent a letter demanding action. The business's response was "they didn't have an appointment "Today after over 5 months we are picking up our truck, which now has a dead battery, and they did not complete the work. We are "eating" the cost of this repair as we no longer trust them to complete the work correctly. They are not trustworthy and you will wait forever to get your vehicle while they lie to you along the way.

About 150k miles on the transmission and it is still amazing. Much better than factory…read more Thank you again!