In urgent need for a new eye doctor due to my employer changing insurances. I called the insurance line asking for the nearest practioner in my area. They refered me to this office. My need for an eye dr. was a bit different than the usual eye check up. I had an eye ulcer that I have gotten before. I needed a medical examination by an eye doctor. Not an annual check up. I stated this to the reception when booking the appointment. When I showed up that day, they shoved a 2 page document at me and told me to fill it out. No hello, how are you? How can I help you? I did, no judgements yet made. I started to fill out the doc. I pulled out my license, and some gentleman yells at me no need for your DL nor your social. Great. I went up to him, he didn't state his name, didn't ask me why I was there, took my paper work. "So you don't need glasses or contacts but you need your eyes checked? I said yes and proceeded to tell him my situation. He had no care in the world on what I was telling him took my glasses and went into another room. He came back and I followed him into a room of familiar equipment I have seen. I continued to tell him my story of my ulcer and how I needed a medical examination. "Lean forward" he says as I continue to talk to him and he continues to ignore me. "I'm not responding because I don't need you talking right now. " Strange I thought. I went to the next machine, still trying to tell him about my situation. I proceed to tell him I had an eye exam a month ago. He said it's okay I called your insurance and you are covered. I said "I just put in a claim today for an eye exam, you can't bill my insurance. "FINALLY he heard me. At that moment he dropped everything he was doing. I told him, I've been trying to explain my situation to you but he had no care in the world why I was there. Just another number. The optomatrist came in hearing me state "you can't bill my insurance" She was willing to hear what I had to say and she explained her situation, which I fully understood. As we were discussing my past eye doctor, she told me to call them. I broke out my phone as I continued to talk to her to see if I had their number. The receptionist comes by and yells "How rude, you are on your phone, while she's talking to you." She had no idea the conversation we just had and that I was pulling up a phone # to my past dr. "We have a client waiting!" I have never seen such unprofessionalism. If acted like that at my job, when I saw something I wasn't to happy about, I'd probably not work there any more. To the optomotrist assistant and receptionist, you work in the service industry. Everything you say and do, someone could do better. At times like these you need to go over and beyond, or your competition WILL defeat you. Customer service is huge, more these days than ever. Hope you figure it out. read more

If I could give a minus 10 stars, I would. This entire review is about how insurance was attempted to be billed by the front desk and how I was called a liar from the front desk staff. The female doctor was lovely, and if she would move to a different practice, I would continue to see her. As I've worked in smaller medical and dental practices before, I know I will not be allowed to speak to the doctor directly to let her know the goings-on of the front desk staff. So this is a way I can reach out to them instead of writing a letter that most likely will not get to the Dr. Like I said, I know how medical offices operate. I've worked in the front and the back. :) I have new ins from my work. Found this place of business on the vision insurance website. Went in for an eye exam and a contacts exam on Sat, April 4. I have $200 worth of coverage for contacts. The vision insurance was not clear as to whether this included the exam or not. And this is where it went downhill. The front desk lady, as I was checking out, billed me for the exam and 2 boxes of contacts. This was close to $300 dollars and just before she clicked submit, she had me come around behind the desk to show me, "as we like to do this while the customer is here." (should have been my first clue that there have been past issues with billing.) I said - I have not decided which contacts I want, why are you billing my insurance for 2 boxes of contacts? "Because we want you to get the maximum benefit from your insurance." "Why can't you wait until I come back for this required follow-up exam to place an order?" no answer. I asked again, and got no answer. Then she told me, and showed me, that my balance would be $97. Uh, no. Then I slowly realized that the exam was part of my $200 annual benefit. After I asked her at least 4 times to take off the boxes of contacts to see if it would go through w/o a balance owed, she finally did, and it showed I owed $0. I paid my $10 copay. So warning flag #1 - this lady tried to bill my insurance company for something I did not authorize, and had to repeatedly tell her to take off the insurance submission. This action that she was attempting to do could be considered very questionable. The contact exam was 119 - each box of contacts is 89. Called yesterday for my prescriptions and they refused to give me my contacts rx, stating it's their policy to have a follow-up exam to see which contacts I like better, and which ones I will be ordering. I have not had contacts for about 2 years. And I understand that this is a requirement of this office. I respect that. However, in 20+ years of having contact exams, I've never been refused my rx or had to have a follow up exam to get my rx. I do not agree with this policy at all. I'm paying for something, and I expect to get it. I told them that I would be going with one of the choices of contacts, and the Dr had examined me with the contacts in my eyes at my apt on Sat, and I would be happy to return the other samples of contacts they had given to me. They are still refusing as of this morning to release my prescription to me. They did agree to release all my information to another doctor's office when I go there for this follow-up exam. I was told repeatedly on the phone this morning that this practice would NEVER try to bill something that was yet purchased, was not finalized, and that is not their policy. I was told I was "VERY mis-understood and confused" about how this billing happened. So basically I was called a liar. I'm not upset or angry at all. I've worked in the medical and dental field, with insurance, and I know how it works. I know what I saw on their computer as she was trying to bill my insurance for an exam and 2 boxes of contacts, I know what I was told, and I know she tried to collect $97 from me at my appointment. I wish now I would have let her bill the insurance and paid the $97, as I would have then had the proof in black and white. My vision insurance is being wonderful in helping to sort this out. Once I get to another doctor and this practice releases my information, then they will get paid. And not one minute before. I'm very sorry I didn't get to meet Dr Mozlin, he appears to be a great Dr according to most of the reviews on here. I don't have an issue with the Dr I saw at all. But please beware of how you are being billed. And do NOT have a contacts exam unless you are amenable to going back for a follow up exam and having to wait to get your rx. I do not want to get into a he said, she said on this forum. I see that the bad reviews were replied to, and I see the passive aggressiveness in the replies from the office. I will not be replying or making any other comments on my behalf. I am comfortable and confident in my review. It doesn't matter what the office says in their defense to try and excuse themselves. I know what happened, and I'm giving an honest and objective review. read more

First time there today. Great service. Very polite. Easy and fast exams. Good location. Easy to get to. I kinda had fun.

I strongly recommend going to Dr. Mozlin's office, every aspect really was wonderful. For those of you like myself who have anxiety, Dr. Mozlin made me laugh and feel comfortable!! Tim and Jennifer were extremely friendly and helpful, I don't believe they would have let me leave until I was completely satisfied. I also want to make a note that they are reasonably priced, which was a huge help! Take my word for it, look no further!! read more

I've been a patient for 25 years. Dr Mozlin is the best. Really helpful and friendly. The staff is also very helpful. I do think they try to sell you their products but I never feel like they want me to buy something I don't need or wouldn't be beneficial. I've never had to wait more than a few minutes. My whole family goes here and we always appreciate the good service. read more

My husband's family has been using Dr. Mozlin for years, so suffice it to say, I married into it. But I am so glad that I did. Dr. Mozlin is great. He is funny and caring and when I saw him while pregnant, he explained how the tests could not only effect me but my baby as well. Fast forward 5 years and he saw my daughter before she started kindergarten. She needed glasses and was apprehensive about the whole exam but he made her feel comfortable. Now this year she went back and was excited to go because she actually remembered him. He spoke directly to her, instead of around her like many doctors tend to do with children, asked her questions, then spoke to me. It is her eyes after all. I would recommend Dr. Mozlin to anyone, young or old. read more

I recently have decided to use an optometrist for my eye exams and glasses recently and have been very impressed with Dr. Mozlin's expertise. He is very helpful and provides the right amount of attention to my issues as needed. He worked a long time with me to find just the right contact lenses for my particular eyesight issues and was very patient and understanding. I enjoy his assistant Karen. Thank you... you are the best! read more

I have been going to Dr Mozlin's office for glasses and contacts since i moved to Encinitas 4 years ago. I have only good things to say about Dr Mozlin and the staff. Professional, precise, helpful and most accommodating. Dr Mozlin has worked with me repeatedly to get the best fit and prescription for contacts, ensuring that my distance vision wasn't sacrificed so that I can also read without reading glasses (ah vanity!), which is very challenging in my case. He always maintained a professional attitude and great sense of humor throughout my numerous fittings until he had tweaked it to both of our satisfaction. Jill and Tim have helped me with glasses, my insurance, contacts and glasses for my son, and replacements for broken or scratched lenses or frames all with professionalism and compassion. I can't imagine going anywhere else and highly recommend this office for your vision needs. read more

It's always gratifying when you look back at a review from prior years and still feel as strongly as you did before. That's how I feel about Dr. Mozlin's practice, Dr. Jaques, and the entire team. Once again I was suffering from contact lens over-wear, but was secretly frightened it could be pink eye due to a contagious colleague. There were no available appointments but I was invited to come in and wait for any opportunity for them to fit me in that Saturday, and that's what I did. The always wonderful Dr. Jaques was so kind to take the time out of her very busy day to examine my eyes thoroughly [no evidence of pink eye, thank goodness!]. Karen has retired but Tim [a Sam The Cooking Guy look alike] is friendly, competent and professional and the new front desk person was great. One last note, I purchase my contacts here now, they need to be pre-ordered and Costco would not do that via phone, I had to come in and order and then come back and pick up at least a week or so later. It was just a pain and when you factor in the cost of gas and time, it's more worthwhile for me to purchase them here, at Dr. Mozlin's. read more

My experience with this business is based on about 4 years of patronizing it with four family members needed glasses or contacts. I have finally had it with being treated as a nuisance rather than a valuable customer. This office has the most unprofessional and unfriendly front office staff of any retail/service establishment I have ever patronized. I only go there because they have a wonderful part time OD, Dr Charlotte Jacques, who is competent, friendly, and professional, none of which applies to the front staff especially a woman called Karen, a sniping, rude, and totally unprofessional individual. She will either ignore you, I have never seen her smile to anyone in the several years I have been there, or just be outright rude and unpleasant. How on earth she has not been fired is beyond me, she must me Dr Mozlin's wife, the poor guy! There are plenty of eye doctors around, do your self a favor and go to someone who actually wants your patronage! read more

We moved to San Diego in 1998. Saw Dr. Mozlin in 2002. My biggest issue was DRIVING. Dr. Mozlin convinced me to get progressive glasses as I also occasionally wore readers. Tried the progressives and just wasn't comfortable with them because DISTANCE was the only real issue. Brought the glasses back and he said he would re-grind them for DISTANCE only. Could not see out of the glasses - went back- he said it was the correct prescription. Went back again - can't see - that is the correct prescription! Not quite as friendly as on the 1st visit. Looking through packing boxes I found a set of glasses that were filled in 1996!. Perfect! Last week went to another OD who said the same thing that Mozlin had said all along. That was the correct prescription - FOR READING! NOT DISTANCE. If an OD finds that a customer can't see out of the glasses prescribes, rather than argue, he/she should dump the EGO and listen to the client. It's OK to say oops Dr. Mozlin. read more