From what I can tell the head pharmacist or whoever is in charge of the back of the house of this place is the person responsible for it being such a horrible establishment. I usually go to Bartell because even though the family is obscenely rich at this point it's still a locally owned business. I was intending on going there for a Travel consult prior to my vacation. This was Wednesday, I had scheduled the appointment the previous Tuesday. as they were booked all but the one day in the two week time-frame. They had all my contact information and even emailed me the pre-trip questionnaire. The instructions in the email are as follows: Attached is a copy of the Travel Clinic Questionnaire for you to fill out. Please have this form filled out to the best of your knowledge before your scheduled travel appointment on 9-23/2016 at 2:30 pm. In order to ensure the most thorough recommendations for your travel destination, we require completion and return to us of your Travel Clinic Questionnaire at least 2 working days before your scheduled clinic appointment. Due to the high demand of our travel clinic services, failure to submit the travel clinic questionnaire on time can result in loss or reschedule of your appointment. Please include the following off of your RX insurance card or a copy of your card (front and back). End instructions. Ignore the 9/23 part, I had rescheduled the appointment almost right away when I found out I couldn't make 9/23 the only other day they were available was the Wednesday we scheduled for. I submitted the details 51 or so hours before our actual appointment time. This was almost two working days, still I hadn't received a phone call or a cancellation email or anything to let me know my appointment was moved. My wife had to take the day off work to make sure she could go with me and I had to leave work a little bit early to be there at the appropriate time. When we got there the woman in the pharmacy told us the pharmacist said that he wasn't expecting us and he never got my form back. I said, ok well I made the appointment over a week ago, can he see us anyway? She said, well, he says hes not expecting you and we don't have your form. I told him I emailed it back to him on Monday, the woman who was operating as the intermediary between us said it says on the form that you cant email it in. I said no, you guys emailed it to me why can't I email it back? I wish I could just upload the PDF here but I can't and copy and pasting put me over my word limit, so you'll have to trust me on this one. Spoilers, it doesn't say you cant email on it anywhere. So 5 1/2 weeks away from my vacation I wait almost a week and a half so I can go to my local drug store to be turned away without notice at the last minute. now I'm 4 weeks out from my vacation and have to make other plans. Here's the kicker, EVERY OTHER PHARMACY HAS WALK IN SAME DAY SERVICE. and I mean EVERY. Walgreen's has the best prices over rite aid and they don't charge you travel consult fees, but you have to know exactly what you need. If you don't know what you need go to the CDC webpage and search for the vaccines recommended, but whatever you do: DON'T GO TO BARTELL DRUGS. read more

Have had the worst service at this pharmacy. We moved to Edmonds in the fall and assumed we'd get the same service as we received at the Bartells in Green Lake. Wrong. 3 times in the past two months, we've gone to pick up our prescriptions and they were not ready, even though they were supposed to be according to the refill phone system. The last time I went to Bartells was on May 22nd when I went to pick up 4 sets of antibiotics (our entire family was exposed to whooping cough). Was the prescription ready an hour after my doc sent it in? No. Was the prescription ready when we went through the drive through 2 hours later? No. Did I have to haul 2 sick toddlers inside to pick up the prescription? Yes. Was it ready 5, 10, 15 minutes later? No. Did I have to ask the woman behind the counter to please stop walking away while I was trying to explain something to her? Yes. The pharmacist who finally gave me our prescription was nice and thorough. The rest of the staff inside the store was great. But honestly, after this latest debacle, I just can't go back. read more

(Waving white flag): That's it I surrender. I've had my prescriptions filled here for almost 20 years, and the last two years have just been abysmal. Slow service as in hours and hours from the time the doctor sends it over and it's still sitting in a random bin and not filed, rude staff/pharmacists, and generally really poorly managed. Today, I went in and they'd had 6 hours to fill it. Not only did it take the tech several minutes to find, they didn't run it through my insurance like my doctor specifically noted on the Rx to make sure it was the "approved" brand meaning a less expensive option and when I asked to verify, the tech said "I don't know" and spun the printout around to me and asked if I knew what some random initials meant. Seriously. Then I asked her to check with a pharmacist, and when she did, the pharmacist looked over at me, shook her head and loudly said "she needs to call her insurance to find that out". Nope, that's your job and you had instructions plus 6 hours to do that. So I left without my medicine because they were apparently too busy and too important to DO THEIR JOB. Moving on to Walgreens. Do better, Bartells. read more

I want to love this Bartells and have kept using the pharmacy, despite the annoyances and mistakes they have made over and over again. The good: Some of the staff and pharmacists are friendly and kind - others not so much but that's something that happens everywhere. The bad: This is the slowest pharmacy on Earth. Literally. If they say your prescription will be ready in 45 minutes, you should double it and still plan on waiting. They ignore what brand is written on your prescription - I have a couple of prescriptions that require a certain brand (I have adverse reactions to others), however, they repeatedly fill these with the brand I specifically cannot have. When they are called out on it, it becomes YOUR problem, not theirs for failing to note or write things in the file. They have also lost a couple of my prescriptions, which is terrifying. And other times, they have forgotten to fill refill requests - which then causes you to wait even longer for them to actually fill them. Like I said, I tried to give this place a chance (repeatedly) but am officially over it. I'm moving my stuff to QFC or Walgreens. Buh-bye Bartells. read more

I moved to Edmonds and transferred my prescriptions to their pharmacy after receiving quality friendly customer service at the Snohomish and Stanwood Bartell pharmacies. However, I have repeatedly received rude poor customer service from one of their staff in Edmonds This last Friday I was stuck in their drive thru for over a half hour, finally maneuvered out of line. The same rude girl was there at the pharmacy. I told her that the line of cars was backed around the corner. She said nothing but..."last name." I work as a nurse at a clinic and am well aware how the pandemic has turned folks crazy but she should not be working is customer service. The person attempting to fill a prescription taking over 30 minutes could have been asked to pull around and the corner and the staff could come to their car to deliver their medication. One by one the other cars left the line, parked and walked in also. Not gonna kill us to go in to get our medication, but certainly defeats the purpose of a drive thru. I liked Bartells but not worth the stress. I transferred my prescriptions to another pharmacy. read more

I buy all of my tape and office supplies here. Believe it or not, it's much cheaper than Office Depot and places like that. They are open late so I can shop here after work too, yippee! read more

This literally is my neighborhood pharmacy/drug store. Way back in the day when I moved to this area I came here by default; close, convenient. Now I come here because I like it. The staff is very friendly and the pharmacy girls remember me. Recently they started changing the layout of the store. I will admit that as this is going on I am very confused and wandering around the aisles. I am sure it will be great when it's finished. The only downfall is that there are times when the lines are very long. The same times the lines are long, the parking lot is literally full. It doesn't happen often, but it does happen. read more

Bartells price for my prescription 25% less than Walgreens in the same area. Excellent service.

Its your basic drug store. They have a camera department and a pharmacy drive thru. Staff is hit and miss when it comes to costumer service.

I want to love bartells. I keep going back here because people are nice and its a locally owned company, but the pharmacy is ridiculously slow which is difficult of you are sick and/or have kids. Today is a prime example of almost every pick up I make. The med was sent over by the vet at 10 am. I knew it would take forever so I didnt go pick up until 3 pm. I get there and they said they needed an address and phone number and a few other things since it was our dogs first time getting meds there. Turns out they didn't start filling it until that info was provided. I waited 10 minutes and asked how much longer it would be. They said 15 minutes so I left for an hour and came back. When I came back the pharmacist was still working on it. This type of wait happens for most of the pharmacy pick ups I do. If you need to buy items in the store then you'll dig this place, but if you're looking for a pharmacy I recommend somewhere else. read more

My least favorite pharmacy of all-time. You want the wrong prescription filled? Go here! You want them to lose the Doctor's fax? Go here! You want the grumpiest, most incompetent, least efficient, scattered-brain pharmacy staff? Bartels Pharmacy in Edmonds it is! read more

I came in looking for my disposable pictures that held some of my happiest moments in the last month. As I waited for 10 minutes for someone to assist me at the photo department. I then proceeded to ask Praneeta very kindly if someone was free to assist me. As I asked her she rolled her eyes and looked away. Then said yes under her breath. This is not ok customer service and I expect to be treated as she would want to be. I will not be coming back to this location ever again. read more

I spent hours in this store today trying to get my prescription filled. My doctor called/faxed it in three times and each time the pharmacy workers claimed that they hadn't received anything. Funny thing is, they received the fax with one of my medications that was sent at the same time, but not the other. This leads me to believe that the pharmacy workers were possibly being dishonest with me because they did not "agree" with the medication that I was prescribed. They refused to fill my prescription until I was physically standing there watching them on the phone with my doctor, who I had to ask to call them another time. They proceeded to wait another 30 minutes to fill my prescription, then wouldn't help me when they finally called my name, helping three people who were not there before me first. They were extremely rude to me and the customer service was the worst I've ever received. read more

They should change the name. I wish I knew what happened to what used to be the best mom & pop type drug store. Like the kind from old movies. Maybe the great great grandson went to Wharton or Foster school of business, & then decided to suck the soul out of the old Bartell's. And now there are no sales on regular personal care type products. You will however find a sale on Top Ramen. read more

The pharmacy is beyond slow and disorganized. Over the last several months, not once were all my refills ready when they were supposed to be. I've been told I had no refills when I had previously brought prescriptions in knowing I was running out. I had to insist they look in their records and, sure enough, they would then find them. Last month after yet another time of not having things ready, the pharmacy manager assured me I would be on their sync program (apparently different from auto refill) and they would all be ready at once. Guess what? This month only two of five were ready again. I was told some had been readied and put back on the shelf because I had not picked them up, but they couldn't explain why they would have filled them 20 days into the month instead of 30. I had to wait another half hour. I have used this Bartell's for about 7 years, and I see below another reviewer has given up on them after 20 years. I would really prefer to keep my prescriptions with a local business, but Bartell's Edmonds is making that difficult. read more

I'm very happy to have a Bartell's close by. Good selection of hair products, makeup, toiletries, first aid, etc. Lots of great snack food. Pharmacy is open til 9 M-F, which is alright. Good return policy, friendly staff, easy parking, very clean and well organized. I like it. read more

these pharmacists and cashiers are like family. their primary concerm is serbice and their customers welfare. 5 stars

Love this pharmacy! Steve is a fantastic pharmacist as are the others (whose names escape me). I have waited too long to call my doctor for a refill and the pharmacists are always willing to advance a couple of prescribed pills while they wait for my doctor to call in the refill. The staff in the store and pharmacy are very helpful and nice. read more

They seem under staffed whenever I go in. Lines in the front and especially in the pharmacy. Don't be surprised to wait 30 min just to pick up a percription that is ready because there's only one line and they don't talk to the people in line. They just let you stand there wondering what the heck is going on here. read more

I went in this store on my way to a funeral to buy a sympathy card. I didn't have a pen and asked the clerk if I could borrow one. He said no, that there were no pens. He didn't offer to look for one or ask anyone else. Really poor customer service, not too friendly either. read more

the sales people and RX staff are very nice. The layout was changed/is changing Spring of 2012. The store needs a map. I wish they would alphabetize the items on sale, because they could be anywhere there's room. I like the prices on their canned goods. Household items like detergents/cleansers are not special. Why carry eggs when QFC is across the street? Even though I sound negative, I do go there every week for their specials. read more

I just got back home from the Edmonds store. They are Already out of items on the weekly flyer. Counting today, there are 3 days left to go before the new flyer. Their 'stock answer' is "you can get a rain check at the register". Well, I've gotten 4 rain checks in the last 3 years from this store and have NEVER been called to pick up any merchandise. The one store I was successful on a rain check was the Shoreline store, but it's further from my home. If they aren't going to provide enough merchandise for the flyer, why don't they Say "Limited to Stock on Hand" so customers will at least know Bartells doesn't Plan On Having Enough For The Week. Very Disappointed. read more

I would like to thank the thoughtful and caring staff who helped my sister, when she fell outside the store. They made her comfortable in a chair, and called 911 immediately....definitely going the extra mile to assist and to show concern. read more

This also my favorite Bartell' and favorite drugs store period. The staff is friendly, and very professional. I have shopped for various items here, have filled perscriptions and gotten flu shots and it always has been a plasant experience. They know my name and are are very helpful when I am trying to find something. The place is always clean, including the restrooms and the wait for filling perscriptions is quick. read more

I rarely have a positive experience when I go this pharmacy, and it is not a problem with the staff in the pharmacy area. They are always kind, competent, and professional in their attention to my prescription needs. I can only assume it is an issue with management, at some level. Very infrequently I wait less than 20 - 30 minutes to pick up my prescription. It feels very disrespectful to me and others in the waiting area. Again, at some level decisions are being made about profit for someone over appropriate customer care. The people waiting in the pharmacy area are there because they are getting prescriptions for a medical and health issue, so the pharmacy process should take that into consideration. Today I waited the usual 18 minutes before being attended to, and observed others experiencing frustration as well. I then went to another pharmacy close by and waited 2 minutes. They obviously care more about their customers than whatever Bartell's management cares about. There are other very good alternative pharmacy options close to the Edmonds Bartells. read more

The store itself is fine, but beware of the Pharmacy. I have gone there twice now. Once for a TDdap shot and once for a Shingles vaccine. They have you fill out a form beforehand where you check off the type of shot you are there for. Both times I ask them what shot they were giving me and both times they say "a flu shot" . WHY BOTHER WITH THE FORM IF YOU ARE GOING TO GIVE EVERYONE A FLU SHOT REGARDLESS OF WHAT THEY ARE THERE FOR? Also, when I went for the Shingles vaccine they handed me the sheet of precautions. Thank goodness I read that because it said that if you are going to be around babies you shouldn't get it. So I asked the Pharmacists and she said that was true but unfortunately that had already mixed the vaccine and billed our insurance so there was nothing she could do. I didn't have the shot and I have called my insurance and told them not to pay it. They should tell you about the precautions before they mix up the vaccine. Certainly not my fault. read more