You can never go wrong with the ice cream at Baskin-Robbins! It tastes good, and always hits the spot! I can always count on BR to fill my ice cream cravings. read more

Wow, these girls here are very welcoming. I had a great experience at this location. Of course the ice cream was great as well. I will most definitely be coming back. The owner should be very proud. read more

4 nights in a row coming in for a specific layered sundae. Not telling me that you were out but your employees trying to give me less than what i should have gotten. Then when asked why there wasn't enough peanut butter topping your employees got rude and said you get what you get. I'll drive to Calvine. No thank you. read more

I always love Baskin Robbins! I signed up on the B&R website to obtain their specials which sometimes include 99 cent scoops, or $1.31 scoops. That is cheaper than Thirfty ice cream and it tastes much better! Highly recommend this B & R to those that like a variety of choices in their ice cream flavors. read more

Went in for a last night treat. It was SO damn hot inside. The poor girl Maddie helping us was so nice and very helpful. NO ONE should ever have to work inside without the air on in these hot conditions. I actually just wanted to leave the door open for the employees because I thought it was cooler outside. Overall, the place has a new fresh look and it was very clean. read more

If I could give ZERO stars, I would. I went into this location for a treat, since it's been so hot lately... honestly, it was probably cooler outside than inside. I was only inside for a few moments, but I feel so bad for the employees who have to work in these conditions all day. Whoever owns this location, please run your AC!! read more

Very rude employee. Acted like we were bothering her. Paid for a 2 scoop sundae and was given Costco sample size scoops that didn't fill half the container. Usually get ice cream here in the spring and summer but will now go to Leatherbys or Gunther's to pay more money for better customer service. Don't waste your money or time. read more

I have not been to this location in several years. The only reason I chose to come here is because Cold Stone and Leatherby's always have long lines. I knew I would come here and it would be empty, plus I had a gift card that I wanted to use. My girls and I walked in last evening and there was a young man behind the counter consumed with something that prevented him from providing us with assistance or even greeting us. We stood for a while. While we were waiting patiently, two other employees walked in from what looked like emptying the trash. Again, no greeting. They immediately walked to the back and never came out. My daughter asked the young man, who was hidden behind the fridge where the ice cream cakes are stored, if he could help us. He literally turned around and peeked from behind the fridge and said, I'm sorry, but I can't help you. I was floored! He did not say, give me a minute, or I will get someone to help you. He just said he could not help us and turned right back around and put his hands inside of a large bowl and continued to do whatever it was that he was doing. So we turned around and walked out. Customer service is a rare commodity these days. the fact that the store is being operated by teenagers who turn away business can't be good for the bottom line. But this is who the owners are putting in charge of their establishment and they clearly have not trained them on the importance of every dollar and they certainly haven't made customer service a priority. My girls and I immediately when to Leatherby's where we were greeted with a smile, customer service and a manager onsite ensuring the flow of orders. We waited in a long line, but the customer service was stellar, the staff was pleasant, and I was made to feel valued and welcomed. I will NEVER visit this store again. and I will make sure that everyone I know is updated on my experience. read more

As unicorn cakes are getting so popular!! This location can custom make unicorn cakes within 24hours ..ur choice of flavour n cake...the ears are made with white chocolate n the horns are sugar cones filled wid icing ...n if u even pull a design from the internet they can also do that ..#great read more

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im not rude a person i swear, which is why i didnt say anything when we were there. but i just cant stop thinking about it so here i am. yesterday it was my birthday so we came here after dinner for milk shakes. there were only three of us who wanted milkshakes mind you, and i understand that it was pretty late but man. im sorry i wanted a milkshake for my birthday? as soon as we got in the one employee had a problem. we all asked for milkshakes and she was giving attitude, and rolling her eyes, giving us a glare. and we didnt even say anything to her or confront her about it, we never do. i was just shocked that someone with a customer service job acted like that. i work with customers too and no matter what i always smile with my eyes no matter how late it is... happy birthday to me i guess. p.s i work with drinks too, and sometimes people order like 10 near closing, so dont be too upset when you have to make three :) read more

Have loved visiting Baskin Robbins since I was a little kid and I still feel this way today. I stopped by this locations the other day and was amazed by the large variety of their ice cream selections and all the new flavors to choose from. I chose a to-go pint of my most favorite, mint chocolate chip. I have also tried the drink blasts before which are also pretty tasty and sweet. The staff was friendly and let me sample a few flavors before I ultimately decided to go with my classic all-time favorite. The interior was clean and tidy. I will continue to enjoy their ice cream whenever the mood strikes! read more

Baskin-Robbins - Pint of mint chocolate chip ice cream - Ice Cream & Frozen Yogurt Near Me - Elk Grove, California

I called in on a Wednesday to order a birthday cake for Friday night. The woman who answered was actually very nice and able to answer any questions I had. I was kind of vague with my "decoration" description, but the cake turned out great! I got a 6 in round ice cream cake, and it was just enough for a group of 10 people (even though the 6 in is recommended for a group of up to 8). I opted to get the mint chip ice cream with chocolate cake, and with a green decoration/writing. The decoration was actually a lot nicer than I expected. I honestly expected the decoration to be a bit half-assed and slightly ugly, but it was the opposite. If I ever order another ice cream cake, I would come back to this place! read more

Love me some ice cream and love to get great service when I visit a place and pay higher prices than the norm On Sunday I ordered my regular ice cream drink and it was filled only 3/4 of what it should be. They topped it off with some much whip cream to make it look filled I really was disappointed. Paid about $8 for the thing. Didn't have time to go back in for the lobby was completely packed and I was late heading towards my event but called into the manager a couple days later and apologized for their staff serving their drinks incomplete and offered for a complementary drink next time I go in I more wanted to give them feedback so that the employees can be trained on how properly to make the drinks so that there is no future customers un satisfied I will be back I was glad the manager decided to take care of a customer service and staff issue read more

Love the staff here, I also enjoy that they are a full running Baskin Robbins, most here in EG are shared with Togo's. I love how every time I come here I can get any flavor I could think of when it comes to BR. Whenever I go to the other BR they don't have every flavor, so I'm happy that there is a full running BR with all flavors. read more

Ice cream shops should be ran smoothly if the workers actually know customer service, which this one lacks. I will be my taking my money and belly elsewhere. read more

This place has really friendly staff. The store is a good size. They have a huge selection of ice cream and many different cones you can choose from. The store looks clean and well kept. Tuesdays: 1 dollar for Kid's scoop and 1.50 for a regular scoops read more

Hubby and I went for a late dessert. Jordan and Maddisen were both very polite and smiled the whole time. Both were helpful with helping us make our decisions. Very clean and new furnishings to sit down on. The ice cream was the bomb... read more

This location overcharged me from the cake that I choose to the balloon on the cake. When I went online, it is the same cake, but there were not additional charges. it seems like they were not honest and tried to steal my money by additional charges of each little thing. read more

Went in for a last minute Easter cake but they didn't have the one I wanted so I asked if they could doctor one up from the pre made cakes in the freezer. The girl with the pink bunny ears (I believe her name started with a D, but I can't remember) she is AWESOME! She is the reason for the 5 stars! She went above and beyond to make my Easter cake dreams come true.. She completely re did the cake and my mom loved it, thank you so very much you made our Easter yummy! Thank you! read more

I grew up in Elk Grove, this Baskin-Robbins holds a lot of memories for me. It has probably been 20 years since I last stepped foot in this shop. We stopped in after dinner to pick up some ice cream for dessert. We are big ice cream eaters and I actually love Baskin-Robbins ice cream. The problem is a lot of the shops have gone downhill in terms of customer service and selection, especially the ones that are combined with Togo's. But this Baskin-Robbins hasn't changed from my childhood. Three huge ice cream freezers, with the true 31 flavors (or more?) to choose from. They had about four or five tables to eat at and service was prompt and friendly. read more

I always love coming to this location! You always get greeted with a friendly hi and smile! We went last night with our daughter and nephew and there was two girls and our favorite young man ( I can't remember his name ) we tried some different flavors and picked the best ones for us, I always love the way we're treated when we come here :) read more

The employees were rude. The cookies and cream ice cream I tasted seemed like it had been sitting in that freezer for years. I won't be coming back to this location ever again. read more

chocolate chip ice cream hits the spot. Love the customer service at this place. See you guys soon

Came in with my brother and Makenna was so nice even though there was a line. She didn't make us feel rushed and was helpful with a cheery face. Thank you Makenna! read more

horrible. gave them very specific and simple instructions for an easy cake. even showed a drawing and sketch. the only requirement was the writing on the top, no fancy decor. they managed to mess it up horribly. read more

Super quality service Great ice cream Good variety flavors Great interior design Ice cream is my friend They keep it not degrees but maximum effort Ice cream and cakey cake!!! read more

The workers here are always friendly. The only 'lousy' ice cream I had here was the Baseball Nut. It is the only one I didn't get a sample for and I hated it. I cannot blame the clerk because she did ask me if I wanted a sample and I turned her down. If you love ice cream and if you are in the Elk Grove area, check this place out. read more

The cakes at this location are great. I have to look even if I am just buying ice cream.

Great ice cream and a friendly staff. There are always many flavors to chose from. Just wish there was some outside seating.

The guy working the night shift on 11/29 (with the beard) was super friendly and helpful! He let me try some new flavors and helped me pick the best flavors for my grandma and I. I appreciate the patience he had with her up at the front. Def will be coming back! :) read more

I moved to elk grove in 2009 and lived there for 4 years and would go in to BR almost everyday. We knew all the employees by first name and they are all great people. My husband's family knows the owner of this BR and even though we moved last year we still continue to go to this one and only this one. Thanks again for the great service BR. read more

Worst experience ever. So my sisters and i decided to stop by and grab my nephew some ice cream. There was quite a few people so after browsing we decided to hop in line. Worker "A" was helping a lady in front of me , then i thought it was my turn. Nope. Someone cut me and Worker "B" helped him instead. Im like ok, whatever . Its small , forgiven. Then Worker "C" starts helping the guest behind me. Now , i am like what the heck, am i like standing in this damn line for fun. At this point my eyes rolling to the back of my head. The couple isnt ready so, worker "C" is just standing there. I had to ask if he was ready cause i was ready so long ago! I ordered and left. I honestly regret buying the freaken ice cream. I work in customer service as well so i understand from both views, but this literally ruined my night. I will never be back. They looked especially ecstatic as well. Smiles everywhere (sarcasm) . Plus, i have no idea why i thanked the guy who helped me. He was super rude. So much RAGRETS!! Yes , even one letter. read more

Do not come to this place. Staff and Manager are very rude. They don't know how to deliver customer service. I recently had a bad experience here and it was their fault. No apologies and very rude. I will not be coming back. Young girl Manger is not a friendly person. Save your money go somewhere else. read more

We had THE BEST experience today! Andrew was exceptionally friendly, helpful and kind! He was very attentive and efficient! Of the three kids working, he was obviously the hardest worker, cleaning tables and the glass cases when there were no customers to serve. I was really impressed by such a young man with such an incredible work ethic! And the ice cream was delicious!!! read more

I usually love coming here, but early this afternoon I overheard some coworkers bad mouthing a customer and using some offensive profanity. I will not be coming back. read more

yummmmm, pricey but the best mint chocolate chip ice cream and waffle cones!

Who doesn't love Baskin Robbins? We always have a great experience. Chris suggested the PNut Butter and Jelly and he was right! Thanks for being so helpful. read more