TERRIBLE EXPERIENCE! I SHOULD HAVE NEVER CAME BACK! THE OWNER IS RUDE HAS NO SENSE OF CUSTOMER SERVICE AND I WILL NEVER Patronize this place again. My first experience i waited 5min as i was the only person in the store, watching the staff have a team meeting with the owner no one acknowledged me or helped me until they finished their meeting! I went back again tried a new ice cream(the employee suggested)but i didn't like it all! I asked if i could switch it out and the owner refused and CHARGED ME AGAIN! I been coming here for years and i will never come back and spend my money because of this treatment! read more

This Baskin Robins, is the best, Baskin Robins, Great customer service, awesome selections of ice cream, great selections of Cake. Definitely 5 stars. They have the best hot fudge sundaes, as well as the best selections of toppings. read more

Considering Baskin Robbins is a bit pricey this location gives you the smallest scoops ever. It's about 1/2 the size of most other stores.

Ordered two kids cones and one regular cone and a two scoop sundae. All scoops were huge. Staff was very friendly and clean inside. We decided to eat our ice cream out on the tables outside. Very nice location. read more

Ordered ice cream sundaes and received melted blobs. Cups were half way and worthy of the trash only.

Horrible customer service, specifically with two associates that work there. I can't remember there name but one lady that is there mostly all the times I go which is 3 times a week. Her name begins with a 'Y' , definitely expect her to respond in a rude manner and/or ignore you until she feels, SHES, ready to assist you. I highly recommend spending your money elsewhere or until they come down on their employees about the importance of customer service. read more

My daughter and I went to this location 2 weeks ago and we both got 2 scoops in waffle cones. I was so glad that they had my favorite flavor too! Not even 5 mins passed, and my daughters cone started to break in half because the ice cream softened the cone WAY TOO QUICK! She hardly even touched her ice cream. We went back inside and asked for a bowl so she could put it in there and salvage her cone and ice cream. No biggie. As I'm eating mine, I noticed that the same thing was happening to my waffle cone and ice cream was dripping at a quick rate from the bottom of the cone. Then the cone started to split. I tried to hurry and go back inside the store, but due to Covid and distancing, I had to wait to be able to even enter the store. When I got inside I showed one of the workers what was happening to my cone and that the ice cream was melting all over into my hands because it was seeping through the cone. She looked at it, then went to her boss that was off to the far side, then came back and told me that "Yeah, some cones are made more thin than other batches." I was like, to myself, I don't really give a shit, just make it right and hand me a damn bowl! I had to literally ask for one instead of her making it right, and she finally handed me an actual banana split bowl, which worked, but seemed like she didn't want to give an actual Ice cream bowl. I told her that for $15 freakin' dollars for ice cream for only 2 people, this is ridiculous and the cones should be made better. I won't be going back to this place because whomever the manager or owner that was there that evening, has no customer service skills whatsoever! I had to come in not once, but twice because of waffle cones that were seeping ice cream right through it. I've had waffle cones at another location and the cone held up nicely. No seeping, nada! And the scoops seemed like they were smaller at this location too! I'll be taking my business to the other location off of Baseline & Archibald. read more

My daughter and really used to love coming to this place. But now that different people are running it things have changed. Seems the scoops are a lot smaller and for some wierd reason they made me do 2 transactions with my credit card for some reason. I only spent $30. I think we will be trying a different one next time. read more

I like their Icecream, I don't like the very small scoop portions, much less that now you have to pay extra for the cake cone. Obvious that this place in the business of not having customers return. I am not going back to this location. read more

I was treated very poorly here to my surprise. I ended up paying 8.00 for about 1 oz of ice cream . I was told each topping is 99 cents. I don't know if it was a mission to make sure I don't return. I am disappointed in this day and age there is certain issues related to customer service that goes deeper than one can imagine. I lived in this city since 1983 and never encountered the feeling I did in the negative experience at the ice cream shop on 19th & Carnelian. I don't recommend and will surely share my experience with everyone. read more

This particular store smelled like sewage! Not sure if that's all the time but it was bad. They're no longer going Family night (Tue) which has discounts on scoops. It's way too expensive w/o that deal. read more

Absolute bullcrap. I ordered the Nutty Coconut flavor today. I took a couple of bites at first, and it was fine, but little did I know that there was literally black mold inside! The guy gave me a new one, but if course I got a different flavor. A message to the managers: Make sure your ice cream isn't infested before selling it read more

I had placed an order on grub hub and it went terrible but once I finally received my ice cream my night got soo much better ! They waited for my driver to get there even after they had closed and gave me exactly what I wanted ! Iforgot the workers name but she was great help !!! (: read more

Very clean and professional staff. Best ice cream hands down. 5 stars check them out. You won't be disappointed.

I occasionally come here when I need something sweet. Ice cream is great, and fresh. Service was amazing. The only one who was in there was Stephanie at the time and she is just a genuinely nice person. Greets with a smile and if you're getting a sundae asks you exactly how you want it. She is great! read more

Go to the other Baskin Robbins in Rancho. The scoops are tiny!! Nothing compared to other store. When confronting 'manager', she told us that "you get what you get", while she was on the phone. NOT WORTH IT. Bad guest service. Worse quality product. read more

Excellent ice cream store! The store is centrally located, it is very clean, the employees are very friendly, and ice cream is well stocked. I ordered a cake for Valentine's and it was decorated beautifully, my wife loved it! It was fresh and very yummy! My kids got the nicely decorated and variety of clown cones, we got prepacks to go, and cake bites for Valentines. The employees are smiling all the time, very enthusiastic, and they give free flavor of the month! FREE ice cream! I will definitley go back to this ice store again! read more

Very clean, and exceptionally polite and friendly staff! There are other ice cream stores in the city, and I always go back to this particular one! read more

I am so thankful. I have ordered several custom cakes from this BR. Two weeks ago for my Daughter's Bday, the cake was perfect by the way, an another for my Son's BDay. Unfortunately, today something went wrong and at the time I picked up the cake for my Son's bday the cake appeared to have collapsed. It was too late to have another totally custom cake made and the "official" cake designer was off for the day. However, the girl working was very understanding. Although she was not the official cake decorator , she was willing to recreate ( or attempt to) what I had ordered. The " new" cake was perfect. Thank you BR for not letting me or my son down. read more

Very friendly and fun and clean the peer spoke with like family and was very nice and the ice cream was yummy

Very clean establishment with friendly and efficient staff. I've been to other ice cream establishments that serve up bad attitudes along with their ice cream. This place just serves up yummy ice cream and other delicious treats with a smile. We will certainly be returning again and again in the future! read more

I always come here for my cakes ! Whoever makes the actual cakes are so talented and always fits my needs .

i visit this location almost once a week because i live so close. i have been impressed because EVERY time I visit the employees are ALWAYS so friendly and kind. The employees went out of their way to make sure i was able to try a new flavor and patiently waited for my indecisive mind to pick out my ice cream. They were great!. They provide me awesome service. I own my own business and wish I had an employee like them and totally manager material! Great job! read more

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Horribly slow service and the most confused employees I have ever seen. By the time I got my "fresh packed" pint it was melted and only 3/4 of the way packed, with the lid falling off. The employee was dead set on making sure the weight was the bare minimum to make it pass as a pint, taking out little chunks of ice cream and then weighing the pint again. read more

The lady behind the counter was so nice! It seems like she really enjoys making people happy with ICE CREAM! Yum!

Love this location! Very clean and great service !!!! Thanks Amit for being so friendly !!

Fantastic! Great service and great ice cream flavors! Peppermint patty and Oreo chocolate are fantastic! Great for kids and family. Want to try a shake next time i come, they look good especially the mango banana read more

Great customer service! Had an issue with a cake I bought for my daughter's birthday and they took care of it!

Absolutely love this place. It's always super clean and the staff is really nice. Always encouraging samples and offering amazing deals. I love that there's new flavor a every month so there's always something new for you to try. Also very family friendly. read more

The young lady that waited on us was very friendly,great attitude and recognized us as a repeat customer.Quite impressed with her demeanor and being customer oriented! read more

Excellent store and staff! Always service with a smile. Plus the ice cream is delicious. There are other stores in the area but this one hands down is the best! Will be going back very soon read more

I started going to this location more often now because I see a lot of improvements from past. I think this place has a new ownership now. I love everything especially how people at this place treat me, assist me, and give cool great ideas. Love the texture of the ice cream!!!! read more