Service was great. Very polite kids working here. Nice and clean inside Always busy on a hot day but with the wait! Only suggestion is UPDATE THE SIGN OUTSIDE. LOL. IM SURE THE OWNER HAS TO AGREE! I think with a new sign outside you'd attract more business. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Salinas, California

I stopped by because I was craving some ice cream and ordered my favorite, the Jamoca Almond Fudge. As always, it was delicious, and I also noticed they have a fun World Cup-themed flavor available right now. My only complaint is that my ice cream seemed to start melting almost immediately after it was served. I also wish the parking lot was a little bigger since it can be difficult to find parking during busy times. Overall, it's still one of my favorite spots when I'm in the mood for ice cream. read more

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I hope these guys come back after getting their new roof installed. Best milkshakes in town. Service is always quick and on point.

I come to this baskin Robbins usually & will buy a quart of ice cream or the cakes. Today I decided to take my daughter. I asked dude working, what the smallest size was for kids, he didnt show me he just said the "kids cup" I pointed to the ones on the counter with the lion& unicorn- & asked like this size ? He said " those are different " so I said ok just give me 2 kids cups. As my daughter wanted to look and taste test, he scooped my other kids cup then asked if I wanted two I said yes, as I originally told him 2 kids cup. My daughter got a taste of one flavor, while he kept asking about the 2 - but he nvr said 2 scoops so im thinking hes asking about the 2 cups. I have no idea how many scoops come in a kids cup- thats his job to tell me. Not just keep saying " you want 2" So then hes just looking at me making annoyed faces , while my 5yr old wanted to try another flavor, I asked if she could and he didn't say yes or no- so I handed him her spoon & AGAIN said Can she try 1 more ..He looked at me in disgust & said " ummm Yah you can out that spoon right there" * dirty spoons * He got a spoon for her & let her tey .but all the while hes acting like its a issue like we are inconveniencing him..All cause I didnt know what he was talking about with " the 2" He is making these faces and he clearly caught me looking at him making famous- So then I went to get a quart & hes standing next to the older girl clearly talking sht.. Horrible service, horrible attitude, Like its a ice cream shop dude, if you dnt have patience for ppl / kids asking questions dnt work there! YOUR job is to EXPLAIN to me what a kids cup looks like & YOU ask how many SCOOPS , not just " you want 2" and keeo saying it. There was nobody else in there btw, so he had no excuse at all.. I should of got his name, at the register I tried to explain to him & he was giggling denying he was talking sht- But he was. Maybe your boss should check the cameras & see for himself how you behave. he rang it up under Jessica, the teo woman didnt say anything. The owner is very nice so I recommend going wen he is there, I will be..Cause im not gunna have some little genZ ice cream worker give me dirty looks behind the counter because he doesnt know proper English & proper customer service. read more

Made to order ice cream sundae's scoops, banana splits, shakes ect... In other words you have to go and experience all 31 flavors. Excellent service! Plus you can test taste the different varieties of ice cream such as quarter back crunch in stock during football season only, praline, pistachio almond fudge, mocha almond fudge, cookies n cream, vanilla, chocolate, mint chocolate chip, very berry strawberry, strawberry cheesecake, butter pecan, ect... definitely go because there's different flavors rotating in ever read more

Baskin-Robbins - Banana Royale Sundae 2 scoops - Ice Cream & Frozen Yogurt Near Me - Salinas, California

Went to get a late night ice cream with my family and some rude guy that works there named Daniel ruined the whole experience. One family member didn't get served because of his rude behavior. read more

If I could give 0 starts I would , I went tonight to get some Ice cream and right away even before entering the location the employees there were making faces because they saw us pulling up . We got off and my cousin was asking about the different types of flavor and the two guys kept looking at each other giving each other looks and smiling . The whole time there we felt really uncomfortable because they were giving each other looks every time we asked about something . The only employee who we felt was professional was a girl who was working there as well . One of the guys name was Gio not sure what the other guys name read more

Horrible experience at this S. Main location in Salinas with the owner Daniel. Currently, there's a Bogo 50% off on prepacked quarts through October 31, 2023. It also states stock up on your favorite flavors and save. The owner scanned the barcode and refused to accept. He stated that the following is incorrect... that it meant to say buy one and get one free.. totally incorrect based on Baskin-Robbins application.. The owner then stated, DO YOU WANT IT OR NOT. Please use caution as you approach the owner as he is thoughtless, and very rude. read more

I mean, cake came out okay but like.... they for real wrote on it upside down. look like some damn deflated and sad balloons read more

Baskin-Robbins - a birthday cake in a box - Ice Cream & Frozen Yogurt Near Me - Salinas, California

We got to meet one of the owners last night. Super cool guy! The girls working we're very nice and helpful. It's always super clean, fresh, and quick! Highly recommend this Baskin-Robbins. read more

Just went to pick up our cake at Baskin Robbins and this is what we are going home with! At first, they misspelled "Birthday" to "Birtday", besides being in a horrible handwriting. Then the other salesperson said he could fix it, now the cake looks like it was dropped upside down. They said they couldn't give another cake and I had already paid for it. So I brought this home. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Salinas, California

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Open during COVID-19! Great customers service, the young lady working Friday afternoon was so friendly and helpful. We went to pick up a ice cream birthday cake not knowing the favors and size and she was very informative and nice enough to even add a name on top read more

Baskin-Robbins - a handbag and a purse on a couch - Ice Cream & Frozen Yogurt Near Me - Salinas, California

Baskin Robbins is my toddler sons favorite shop for ice cream. This South main location is clean and parking is easy to find on the side of the building or on the street. I usually make a stop here on occasion for their ice cream birthday cakes which are really good. Service is fast, attentive and price is fair. Definitely love me some pistachio mint. read more

I love baskin robins but this place last night was a disappointment. One of the guy employees was real rude his tone of voice you can tell he wasn't having a good shift but still that isn't no excuse he works in customer service. We over herd his conversation how other employees don't help out and he was talking to another employee she just responded " I can't do everything " poor girl.. thankfully there's 2 in Salinas but still the atmosphere in this place shouldn't be like this especially making customers feel uncomfortable. I was with my cousin and he took her order she didn't even want him too since he had made that comment earlier that we over herd. It's uncomfortable and no one should be feeling this way.. read more

I can't say enough good things about this location. We get cakes from here at least 6 times a year and they never disappoint. My 3 year old son picks them out for each family member and they replicate them perfectly with as little as one day notice. My son has really been into monsters lately so he picked out this one for my husbands birthday--it was adorable. read more

Baskin-Robbins - a birthday cake for a child - Ice Cream & Frozen Yogurt Near Me - Salinas, California

Baskin-Robbins took my Red Velvet Cake Virginity: Details at 11. That's right, this was the very first time I ever tried Red Velvet cake and it was all thanks to a spur of the moment idea I had for getting my mom's birthday cake. I went in here thinking I was just going to get a run of the mill ice cream cake when my eye caught this cute little cake in the freezer. I decided to go for it and try it out and had the guy put "Happy Birthday Mom!" on the top in pink frosting. Lovely! I was provided with a coupon I could use right on the spot for $3 off so the cake was under $20. Can I just say, this was an absolutely delicious ice cream cake! The cake was perfect and the Red Velvet ice cream? I never even heard of such a thing! AMAZING!! My mom was happy, dad was happy, I was happy...tummies happy all around! We couldn't keep our hands off this little delight. Now, I am officially a fan and I cannot believe they make such delicious ice cream cakes here. Thanks Baskin-Robbins for the extra 5 pounds I am not prepared to gain because I am looking for any excuse to buy another ice cream cake! read more

Baskin-Robbins - red velvet ice cream cake - Ice Cream & Frozen Yogurt Near Me - Salinas, California

Absolutely Delicious Sundaes! Lots of tasty nuts and cookies in their ice creams; they are so good. Thank You, for the wonderful friendly service. The ice cream cakes are excellent, too. Treat yourself! read more

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My order three scoops, wife's was two. Her serving significantly more. Ordered through DoorDash, assuming since I wasn't in person that this would fly. That's pretty scammy. The topping was barely there, nuts were adequate but the cherries were dry. Too bad for them read more

Baskin-Robbins - My cup was a three scoops sundae (green ice cream)my wife's was two cup. Do not order through DoorDash. - Ice Cream & Frozen Yogurt Near Me - Salinas, California

I love me some ice cream and baskin robins never gets old to me! They have so many different flavors to choose from. One of favs is pralines and cream. read more

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I just came in here with my supervisor for an Ice Cream break. As soon as we walked in, we were greeted by a couple of employees. The staff was friendly and let us taste a few of the flavors until we found the flavors we wanted. They were very patient with us, as we got a few orders for people at the office. As we were getting our orders, more customers were coming in, and the employees greeted them as well. We will definitely be back. Great ice cream flavors and great service! read more

We were searching for a birthday cake for my girlfriend's mother, and we were not having much luck. A chance stop at a local Mexican bakery turned up some curious results, none of them pleasing. We were shortly out of options, and then we realized that Baskin Robbins has ice cream cakes. Now I was always put off by the idea of an "ice cream cake" since I misunderstood what it is. I thought it was a cake entirely made out of ice cream, but that's not quite it at all. It's basically a 2 layer cake with one layer of flavored ice cream and one layer of cake all separated and topped with whipped cream icing. We opted for a red velvet cake which had red velvet ice cream in it, and hoped it would do. My goodness, this was an amazing choice! I was completely not expecting to be so impressed by this cake. The red velvet cake was moist and tasty. The whipped cream icing was abundant, but not too sweet. The ice cream was really remarkable though, and it tied the cake together. I just couldn't get enough of this cake! I feel bad now not knowing about these cakes. I think of all of the birthdays growing up where I could have indulged in these delights. Maybe, I need to make up for lost time... read more

This is the one and only Baskin Robbins I've ever been into with the absolute worse service. Their staff is so moody and rude. It's like they want to rush you out of there so that they can hurry back to their cell phones to text. They seem like they don't want to be there. And god forbid you show up close to closing hour, they literally rolled their eyes and argued over who would help me. Someone please fix your staffs attitude! read more

update!!! after a month nothing has changed people were waiting for staff to get off their cellphones to get helped. jayden didnt greet or even ask what she can get us. she just stood there and stared. still no improvement. whats going on??? 10/27 at 6:15 pm staff needs to be replaced. bunch of teenagers in the corner on their cell phones. did not get a greeted and they all had poor attitudes. there was clearly not a supervisor on duty because their behavior and language was unacceptable. alexandria was not professional and thought her job was a complete joke. very unhappy. i came on sunday 9/23 at 6:35 read more

Young pretty girls weren't friendly. We walked in and didn't even get so much as a hello. My 60 year old mother and I were the only ones there, so it's not like they were busy.. Ice cream was just like any other baskin Robbins... read more

The girls who work here are extremely rude. I love the ice cream here but I hate the service. These girls made me feel so uncomfortable. The manager seems to never be there so I can't tell them about their employees. read more

I stopped by today at 6:45pm to buy some milkshakes for my family . Two of them guy and girl started helping while the other girl was on HER PHONE she then decided to jump in to help after 3 milkshakes where done . I could tell that the three people that were working there didn't seem happy in that they had to do milshakes one even said "it takes time , too long " . Ummmm I think you shouldn't say that to your costumers at the end of the day WE THE COSTUMERS ARE THE ONES WHO WILL PAY FOR WHAT WE WANT SERVED . It wasn't even busy when we got there no one was in line it got a bit busy once we were done paying . The owner of this branch should really show his employees that customer service is the number 1 key into a successful business rather it be big or small . If not they should just go look elsewhere where they don't have to deal with costumers . read more

Ice cream is good as usual but the staff needs to work on costumer service. Most of the time they give an unapproachable tone & slacking. However, a gentlemen by the name of Andres usually works on Monday's and weekends always give the best service. Not sure if his a supervisor or not but that young man does a great job even with complicated orders from my kids! read more

It's great that this store has. Signs that they're taking precautions regarding the Corona Virus by not sampling ice creams but how about they begin washing their hands after handling cash!!! I asked a gal at this location if they washed their hands and she said it wasn't necessary because they were necessarily having direct contact with the ice cream. They were only handling the scopes and cups!!!! read more

I like this place because it's on the south side so it's fast and easy to get some quick bubble gum ice cream when in the mood. I take a star off for the issues with trying to find a parking spot all the time. read more

I make my own custard based ice cream. But, sometimes, I need my Pralines and Cream fix from B&R. This place is pretty busy, but I have to say that the young kids who work here are usually very pleasant and helpful. Kind of expensive, but that keeps me from eating here every week! read more

Regular place with mediocre service. Nothing special but nothing bad... just good ole baskin robbins ice cream.

So, I normally go to the Baskin Robbins on the north side of Salinas next to the Dmv, but because this was closer to work decided to come here. Staff was friendly ordered a single scoop on a cone, but was very disappointed that cone was stale n old! Killed it for me! read more

I love the Baskin Robbins ice cream and ice cream cakes, it is my go-to place for dessert.

Ice cream is really good but the place is old and tile really really needs to be cleaned. And the service needs to improve because they don't look like there interested in there customers. read more

I walked into Baskin Robbins with my daughter to buy Ice cream for my Birthday. I had a coupon for a $1 dollar off a purchase of $4. The coupon does not specify what you can purchase, it's a code given to me because I filled out the survey on my last visit. I purchased 1 quart of cookies and cream and 1 quart of sherbet and was rudely approached by the manager, who stated I could not use the coupon on my purchase because I was already getting a discount on my purchase!! I asked her to show me where does it say I can't use this coupon! The coupon says $1 off your next purchase of $4 or more, no where does it state that the manager decides who she gives the discount to. I'm taking my business elsewhere next time. read more

Learn the basics of milk products. In other words if you get a milkshake ordered then make one and if shake is ordered do it right the first time not the second time or third time. My wife's order of a regular shake not milkshake was made twice and it was twice made wrong. We even told that we ordered a regular shake and that the concisity was too watery instead of ice cream concisity and she did remove it and the second one was the same as the original one. Plus it was bland, without any flavor. The girl's excuse was that the ice cream melted too fast and that make any shake into a milkshake in no time at all. That's we had to drink it right away. As for I order a Cappuccino Blast it made alright but the caffeine content was too strong and it tasted too much of cinnamon. This was $13 down the drain due to how bad it is or was. read more

I had a problem with this store in the past, not giving me exactly what I ordered online. I decided to give them one more try, ordering something two days ago for pick up today. When I arrived at the store, they had nothing for me. This is a first. 24 hour turnaround for online orders? Apparently not. Last time I will be visiting this store. read more

Purchased a chocolate chip ice cream cake for the very first time for my son from Baskin Robbins and it was wonderful . My son and the family enjoyed it very much. The cake was a little pricey but well worth it. read more