Love when a place is listed as open until 10pm, I walk in at 9:27 PM, and I'm told the are closed? Just change the hours. I drove out of my way for it, too. read more

Baskin Robbins - "Open" sign - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

Closed at 8:15pm on DoorDash but days open in store online till 10pm! I don't understand

Sarina is so nice and gave us some good laughs during midterms :) she even gave me a broken waffle cone! Very delicious! read more

Baskin Robbins - Selena is so nice and gave us some good laughs during our exam week. Very delicious! - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

The staff are friendly and smiling. The ice cream is very delicious.The staff let me try several flavors and they were all delicious. The freshly made waffles were so crispy, you have to try them. read more

Baskin Robbins - The staff are friendly and smiling. The ice cream is very delicious.it sooooooo good. - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

Sarinna was lovely!! Gave great recommendations and conversation and seemed very knowledgeable about the product. Will be coming again :)

I've been coming to this store in beautiful in Santa Barbara, since I moved here last year, my first and most recent experiences were very good ! The employees by the names of Sarina and Trish, are some pleasant people that provided me with a warm welcome and professional attitude. Their attitudes is like the icing on their in store made ice cream cakes, plus they let customers know of any promotions happening at their store, so we can get more for our buck. All in all a good place to stop by and get ice cream and enjoying it in a good atmosphere. read more

Sarinna was so kind and greeted my friend and I very enthusiastically. She had great energy and was super helpful in showing me the flavors- I haven't been to a Baskin Robbins in a long time. Right now they have pretty good flavors that are seasonal, I recommend the Grahammy flavor! read more

Went into Baskin Robins last night. the service was great! I ordered two hot fudge sundaes they were perfect size and very delicious! The cashier was super friendly atmosphere was great! thank you, Baskin robins! read more

Celina was such a great server !! Super funny and kind really got us to laugh and enjoy our sweet treat :))

I come in here often and get amazing service! Sarinna is always wonderful, full of personality and makes great drinks. Very clean and put together store. read more

Great service by Sarinna! Very friendly and high energy, come get your ice cream here!

I didn't know there was a Baskin Robbins in town! Sarinna served me today and she was super sweet! This location was also decorated well.

Wonderful service awesome ice cream clean store so welcoming. Kids happy I'm happy perfect after lunch and dinner

Every single time we come here the staff is so welcoming and friendly. Every time, every employee. The owner should be proud! Today we had the pleasure of being served by Selena who was so super friendly. Even though it was busy she greeted everyone as they came in and thanked each person for waiting. So very nice! read more

Rude Asian girl working there today July 17.2024 Made horrible Milkshakes and was so rude would not remake them properly! Dont give this 31 Flavors business unless they bring. Better people to serve . I witnessed her being rude to the customer before me. Also, she was serving her friend and her friend was being very rude to the customer and they were just both so rude. It was disgusting. read more

Oh my gosh the staff was amazing. And so helpful. I was a little taken back as we all get pretty unimpressed customer service these days in food establishments. There was a special for a free quart of ice cream if you bought a cake and I didn't know about it. But they mentioned it to me. How kind! Very impressed. So helpful and kind. I will be back! read more

My friend was turning 30 and had a VERY bizarre cake request. The Baskin Robbins crew handled it with grace and professionalism, and we shared a laugh when I went to pick it up. I appreciate their good humor, customer service, and accomodation of our strange cake request (Michael Jackson/Dolphin/Dirty 30). read more

Baskin Robbins - Pistachio ice cream cake with our provided AI-generated image in the icing. - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

Only went to Baskin Robbins because we had gift cards given to our kids for Christmas. The girl working ran the gift cards but couldn't get them to go through. I told her there was money on them even proceeded to call the number on the back and prove to her the amounts. Instead of trying to figure it out by calling her manager or someone who could possibly help, she said I don't know there is money but I don't know. I didn't mind paying the money but the thing that bummed me out was the little effort given and the inability to at least try to find a solution, very poor customer service last time we'll be back. Anyone want to unused gift cards? read more

We heard there were promotional Stranger Things desserts at Baskin Robbins so we swung by after taking the dogs to the dog park this afternoon. We tried all three new flavors and drooled over the bigger desserts like the ice cream cookie and the USS Butterscotch sundae! I got a cup of Eleven's Heaven ice cream. Eleven's favorite food is eggs waffles so this fun ice cream has fudge and waffle cone pieces in it!! Ben got the Upside Down Pralines. It was chocolate ice cream with pieces of pecan pralines in it!! Both were sooooo good!! I tried the USS Butterscotch ice cream but it definitely tasted like Butterscotch, which I'm not a big fan of. Besides this fun Stranger Things promotion, I like Love Potion #31 that's only offered in February for Valentine's day. It looks like Baseball nut is out right now too. It's only offered in July for the start of baseball season. read more

See all

Bday cake gone wrong! We ordered a specific cake that our daughter wanted for her 8th bday party. This cake would serve 12-16 people. When we cut into the cake it was the wrong flavored cake and ice cream. I immediately called the shop to tell them what had happened and asked if they had the correct cake that we ordered. They replied yes but only for 6-8 people. With 12 girls at this party we went ahead and served the wrong cake and I jumped in the car to go get the correct cake. Upon arrival the person working who had helped me earlier asked me if I had brought the other cake back to which I replied, " I did not". She then called her manager to ask what she should do. Her manager said that they were not able to do anything since I hadn't brought the wrong cake back. So, I'm supposed to bring a 12-16 person cake back in exchange for a 6-8 person cake and leave some kids without a slice??? This is just another case of terrible customer service. Just make things right. read more

Baskin Robbins - The wrong cake. - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

See all

HORRIBLE CUSTOMER SERVICE TONIGHT. How do you put a single employee by themselves who tells us we can't use our gift card because she is new and doesn't know how to run them? Only to then tell us we can't pay with a $50 bill. And then refuses to acknowledge us when we say "thank you". What an awful employee and experience. read more

I came in today for a smoothie. Got greeted by a young women. Place smelt great. Easy and quick service. I'll be back for sure. read more

Went to B&R to get our regular ice cream choices - Chocolate Fudge and Pralines and Cream. They didn't have either flavor. So, we went to McConnell's instead. read more

The absolute worst service you can imagine and it comes from the owner. We ordered ice cream cakes 2 years in a row for my daughters birthday. Cake was fine but the attitude of the owner unacceptable. Last year she yelled at me for coming an hour late to pick up the cake. I told my wife about it and she must have not believed me because she ordered from the place this year. She got there EARLY and was given a mouthful by the same owner because she had not prepared it yet. Can someone tell this woman that it matters how you treat customers? As a business owner myself, I find her behavior appealing. There are way too many great mom and pop options in SB. Do not support an ungrateful business owner who does not appreciate her customers! read more

I enjoy their Mocha Almond Fudge ice cream, usually get it with a cup and a sugar cone on top, and they dont even charge extra for it yea!!! Seriously my wife and I go for a walk with the dogs either she or I stay out with the dogs and the other goes in. The service is fine, they usually have a high school student doing the dishing out. But I find the scoops are great and the selection is great. Of course we go in the middle of the day so its possible that they do close a little early if nobody is around like a lot of people have complained about, but as far as my experience ice cream is good, and the service is fine. I took off a star because they still don't let you sit inside. Come on guys everybody else is opening up fully why dont you? read more

Sometimes you have to switch it up! Ventured away from our usual ice cream spot for an experience here. Super friendly staff and not busy at all. Went for a single scoop of mint chocolate chip in a cake cone. Simple and yummy. read more

Baskin Robbins - Mint chocolate chip with a preliminary bite! - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

We went at night and it wasn't busy at all. I got samples of the Pumpkin Pie and Chocolate Del Fuego. Both really good. Ended up getting a cone of each, and they were pretty big scoops. The thing I didn't like was the diaper/bathroom smell that hit me as soon as I walked in. It was gross... read more

Warning all customers! I had a cappuccino blast about 6 hours ago and now am hugging a toilet. I just found multiple websites with the same complaint from Baskin Robbins. Are we using old ice cream that's held from COVID?? Anyways I won't/can't go back. read more

grew up going here. of course i love their icecream but I have something to say that happened tonight (friday 02/21/20). On google AND on the wall of Baskin Robbins it says they close at 10pm. My friends and I get to the location at 9:10pm and we see the employees mopping the floor and a friend (assuming) sitting there while they mop. We then proceeded to open the door and it was locked and they told us it was closed. We see a couple eating fresh icecream in their car. It was 50 minutes before close and they closed the shop and told us the time on the wall and google is incorrect? I'm assuming they just wanted to close out early which I understand but at the end of the day if the business is open until 10pm I would expect service until at least 9:45 read more

their ice cream is fine, but if you're tempted to order the tiger boba, DONT!! for the love of god don't order it. it's not even boba, it's popping boba and it tastes terrible. i don't know who greenlit this item or who would enjoy it. this isn't meant to be a diss on this particular baskin robins, but a warning to anyone thinking of trying this specific item read more

Baskin Robbins - tiger milk bubble tea - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

What could be better than a double scoop of your favorite ice cream on a beautiful sunny day on State Street in Santa Barbara!? After sampling a few different flavors, I settled on the coffee mocha flavor and exchanged spoonfulls of mint chocolate chip with my husband. Yum! read more

31 flavors and they don't have my favorite:/ unfortunately when it comes to ice cream I usually stick to banana! It's pretty darn delicious but I guess I have to stick to different ice cream shops lol or pick another favorite! read more

I ordered the delivery service last night at about 9:15PM since I have been sick. Mission ice cream was not taking deliveries anymore that night. Its a 7 min drive to my house so was not expecting perfection of ice cream but what I got for $20 was a very tiny melted soupy scoop and too much cold gooey hot fudge. I paid the same at Mission ice cream and got 3x -4x the amount with far superior ice cream. I see the problem as both Grub Hub and BR that lists a sundae choice and then asks if you to pay more if you want a topping when they didn't specify which one you were getting. What is a sundae without the sauce? BR was pretty stingy and Grub Hub taking 40 min to deliver it...Very disappointed. Will go without next time before ordering at BR on State St. read more

What can I say, everyone loves ice cream! This is a good location on upper state street with parking. The staff are friendly and don't mind letting you have tastes before you choose. My favorites are chocolate chip mint and chocolate almond but hubs likes pistachio almond the best. On the 31st of every month you get a scoop for $1.50. Yay!!! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Barbara, California

See all

Posted hours (both on the store and Google) are 11-10pm on a Tuesday night. We show up at 9:15pm to a handwritten sign taped in the window that says they are closing at 9:15. As all the chairs are up and the floor is mopped already, pretty sure they closed before revised time. They weren't really busy in there, one employee was leaning on his mop talking to the other behind the register, lots of laughing and not much cleaning happening. This is not a one time event, as other reviews on here show. Pretty lame. Be wary of the ice cream cakes as well. Bought one that was labeled "white cake with pecan praline ice cream". Cut into it, and it was white cake with strawberry ice cream. Staff in general seems irritated and unhappy, and the store is dirty. For the prices they charge, I really expect a little more. By the way, I have worked in the food industry for over 20 years. Occasionally you close when it is slow, not habitually. In that case, you revise your hours, or have seasonal hours. read more

This is the second or third time I've been between 8:30 PM - 9 PM where the staff is cleaning up and the store appears closed. Sign on the front states the store is open until 10 PM. Entered the store and asked if they were still open. We got the "um, kind of, but we're closing soon". By the staff's response you could tell that they did not want to serve anyone and acted like we were imposing. Not a very inviting welcome at all. Stuff was already on the tables, lights inside were dim and outside lights were off. Maybe you should post your new hours and get a new sign or stay open until 10 PM like the sign states. Can't review the ice cream because we can never get any. read more

Something about BR's mint chocolate chip ice cream makes it impossible to ignore. The tarnished decor? Possibly. The passionless lapidarian employee effort? Sure. The slight smell found in BR's that is reminiscent of the smell of burnt jet fuel on a airplane? Bingo! That's what puts it over the top. Intoxicating really. read more

Geez. Lots of complaints from people that have never worked in the industry. Stores close when it is slow, it's a waste of money. Anywho - I had a great experience here last night (12/4/16). My fiance and I went in around 8:15, there was one guy working who seemed bored but was super helpful. He offered us samples, suggested his favorite and was just generally happy. So kudos. read more

They don't have rocky road at this location - I thought all of their locations had it! Very strange but overall acceptable.

The lady, worker, charged extra and when I went asked her she started to fight with me. The customer service is very bad. The worker yelled at me and was treating me very badly. There needs to be better customer service and she should learn how to treat her customer. I always go to bask in Robbins with my family but after this incident I am not going there again. read more