I arrived at the drive thru on 6/9/22 around 9:35pm. There was about 4 cars ahead. When I FINALLY got to the order screen around 9:55, the lady says "we are closing and not taking anymore orders". So when I ask about me waiting in line 20 mins she replies "I don't know what to tell you, we are closing". Absolute waste of time and HORRIBLE customer service. Should not allow people to wait that long in a drive thru just to be told that and denied service. FIX IT. read more

I am going to only base my 5 star rating at the fact that I've been in here on 5 separate occasions and each time I get FREE, yes free ice cream. Their employees seem way too distracted and one gives you your order and nobody follows up with you to ring you up so most people just walk off. Ice cream Is the same as any baskin robins so I suggest this one in hopes you get lucky and they don't ring you up. read more

Baskin-Robbins - seeee free! - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

Absolutely pathetic!!!!!! There were only 3 employees working. One guy was only manning the drive thru. A small girl was only doing maybe delivery orders ( as she was constantly ignoring customers and tending to some sort of receipts) and a kid in the back corner making cakes!!!! Seriously... he can't bother to help anyone with a line out the door??? Not one person acknowledged the line of customers standing in the lobby. Not even a " we'll be right with you..." not an apology for being short handed. Sooooo drive thru and take out orders are more important than customers physically in front of you??? Horrible horrible customer service! I should have gotten in the drive thru line, I would have actually been waited on. I get everywhere is short staffed but to be ignored for 20 minutes.... Absolutely not worth the overpriced ice cream. Pathetic..... the owners really should step up and take care of their franchise!!!! We definitely will not be back!!!! read more

Got there at 9:15 on a Saturday night. Employees inside, but the doors are locked. Tried the drive thru, honked, no response. Sign says open until 10pm. Girl completely ignored us. We frequent this location as our family dessert place. Never again. You just lost our business. read more

I just went through the drive thru and got two of the smallest two scoop sundaes ever. The boy taking the order talked super fast and didn't listen to our order and got it all wrong. I can't believe I paid almost 12 bucks for these. I do not recommend. Next time I'm going inside to order. If there is a next time. read more

My husband went to buy me frozen yogurt it tasted like soap,I called the manager and he said that that's what the ice cream was supposed to taste like and there's nothing that he could do read more

We came here because of drive thru thought it would be faster but the service was not very fast we where left about 15 mins at the window to pay then 5 mins or more to get are ice cream read more

Customer service is terrible, you can tell people are only there for the check. Management should really do something about it, I mean how can you consistently hold such a trash rating and be okay with it. read more

The young kids who work here are so incompetent, unprofessional, slow, and rude. Had to send my order back not just once, but twice, and it was STILL wrong. Finally gave up and just dealt with it instead of sending it back a third time. And to top it off, didn't see until I got home that they overcharged me because they didn't give me a receipt when I paid. Definitely will be going elsewhere from now on. Scooping ice cream isn't rocket science. read more

Let me start off this review by saying my first job was at Baskin-Robbins in Manhattan Beach, CA. I absolutely love their ice cream. The store I worked at was first class....well, this store is not! I ordered a (almost) $30 cake for my coworkers birthday last Friday with Vanilla cake since my coworker hates (with a passion) chocolate. Well, upon cutting into it at work, we noticed they put in chocolate cake! I finally got around to talking to them, and spoke with IRENE and she said there is nothing they can do since we ate the cake. Yes...it was a work birthday party...so we ate it. There was no, "I'm sorry for our mistake" or "we will give you $X off your next order." NOTHING! The store I worked at always made things right. I'm shocked that they could care less about their customers...especially in an industry that is fading.... read more

My 100th review. I thought it would be on some awesome cool place. Not to be. This review is based solely on the drive thru at Baskin Robbins. The good part is they have 51 flavors and they are always changing and adding new flavors. They also have no sugar added for people like me that have diabetes. There ice cream is not cheap, but it is good. On tuesdays now you get a dollar off a scoop Back to the two star review. The only bad thing about this store is the drive thru. I feel sorry for the employees because they have to write the orders on a dry erase board. They are constantly getting orders wrong and the wait is horrible. Three cars in line - 20 minutes. The owner should spring for a computer screen rather than a dry erase board. read more

I'm super disappointed. I order the ice cream cone cake and was handed an Oreo cookie cake decorated and frosted completed different with the wrong ice cream inside. I had already paid online and needed it the day I scheduled pick up. Even the receipt they showed me reflected the correct cake I had ordered. They shrugged their shoulders and said sorry...I wasn't impressed with their efforts when they made a big mistake. read more

The sign says they are open till 10pm! We were there at 9:50. And it was closed. Fix your signs please, or stay open till the actual closing time frame. Thanks. read more

Horrible customer service!!!! The girls there seem to just ignore you while the attempt to clean what is a disgusting dirty store. Stood there for a good 15 minutes just to get one scoop of ice cream. The people who own this place should honestly rethink on who they hire and maybe perhaps clean the place up. read more

This is the Baskin Robbins in the fairly newly built shopping center on McCarran. Baskin Robbins is always super good. I think there use to be a Baskin Robbins next to the CVS that use to be Save-On Drugs, next to the DMV Express. At Baskin Robbins, I always get Cherry Jubilee and the New York Cheesecake. How can you not??? Always super creamy! I don't know why they don't let you pick the flavor you want for the discounted quart size packed ice cream. It's always the super sugary, way out of control calorie-filled flavors! Parking is great here as you don't have to fight! Just make sure you lock your cars, it's in a not super great part of Sparks! read more

It's kinda unfortunate seeing this place go down hill. Customer service seems to some how find ways to get worse and worse each month. 3 out of the last 5 times we have gone were 15-30 minutes before closing and they already locked up the doors and will be sitting there cleaning and look right at you but they won't open the window or door. They are not polite and have no customer service skills. Each time they some how mess up an order and it's funny to them. We keep seeing new faces so obviously it's not just a hiring problem and falls on management as well. I think it's great having young teenagers working, but i don't think it teaches them correct work ethic when they get away with acting immature. Clean it up. read more

The resturant was clean and not very busy. My husband and I each got a single scoop. The lady was very attentive, asking if we wanted to try any flavors. I just stuck to my usual cookie dough and my husband got red velvet. Good evening to our night. read more

So it hurts me to do this because Baskin Robbins has been my favorite place to go to since I was a child!! They have been going downhill, they always have teenagers working here which I think is a great thing because it teaches these kids responsibility but they sometimes there are some kids working here who literally need adult supervision! I came in today at 9:30pm and the face the 2 kids gave me, was like of great more people. One was washing dishes and comes to helps us with out drying his hands and scoops our ice-cream like that?! There was a third kid washing dishes and the one helping us wouldn't pay attention to us ordering and would keep throwing wet napkin balls at the kid washing dishes, unprofessional! And don't get me started on the mess they had everywhere! The lobby and their back counter! They shouldn't be playing like that when customers are there and I feel that having 4 employees on shift the place should have been cleaner!!! The other reason for the poor rating is personal to me, but really makes me upset! I came about two weeks ago and noticed that their sugar cones don't taste the same anymore. When I asked the girl she told me they had run out and had to make them from the waffle cone mix but they should be getting some in soon. Well I came today and nope they still have sugar cones that taste like waffle cones. I'm upset they changed them! I use to come her get two quarts of ice cream and 20 sugar cones! Not anymore....sadly read more

I was able to get two quarts during the shut down very carefully picked up and left thank you Baskin Robbins.The Ice cream was delicious and saved the day. read more

The young people working here obviously take no pride in their work. We ordered 4 milkshakes. They were all flavorless runny soupy messes. Both Baskin-Robbins in Sparks are joke. read more

Wow, I am shocked at the terrible service. We went through the drive through and the guy seemed very confused, after a very long wait at the window, a woman came and asked us what we wanted a second time. She finally comes out with a cookie sundae (I ordered a double warm cookie sandwich). I told her and she went back in and this time I didn't check it and just drove home and, sure enough, she got it wrong again and only gave me a single (after I was charged for a double). Worst fast food experience in a long time. read more

I have been here quite a few times and never really experienced any issues. One night I was craving ice cream so me and my husband drove here. It was 20 minutes until closing time and as we walked up to the doors there was a staff member right inside the door way who just glared at us as we tried to pull open the locked doors. Closing 20 minutes early is not usually okay...there was no posted sign noting the early closure for any reason, and for her to just stare at her customers was uncalled for. read more

(BEWARE) I went in expecting to purchase some ice cream when I stumbled upon the restrooms prior to ordering and was astounded with what I found. First of all you have to ask for a key to even use the restroom facility and once I went in I was disgusted and disturbed with what I found. The bathroom had not been cleaned or checked regularly I could tell since there was a large pile of human feces unflushed in the toilet along with an empty toilet paper dispensary. Also the paper towels weren't replenished and there was no hot water to wash your hands with. After seeing the unacceptable conditions of the restrooms I dared not even look at the ice cream. So I promptly left with an indelible mark engraved in my mind of a filthy, unkept and disturbing establishment. P.S. The people who work there are all adolescents with no experience or respect. This place is entirely uninviting. read more

Second time to this location and they're out of bubblegum ice cream. That's the last time I drive across town for you Baskin Robbins! Playing with my sweet tooth is like playing with my emotions! read more

Ice cream is great as usual. Could not eat it in the shop because of the obnoxious rap music being played.

Doesn't know how to make milkshakes. I didn't pay $13 for two milkshake that only taste like straight milk. Either do your job right or don't do it at all. Sincerely, Pissed off customer read more

Wish I could give zero stars. Rude adolescent "managing" the store right into bankruptcy (no one will wish to revisit the place with his disrespectful attitude). The store doesn't stand behind their product. The ice cream has become a crappy mash of emulsifiers and chemicals, and ingredients one can barely pronounce. What happened to pure milk, cream, sugar, and natural flavors? This stuff is just too expensive to get terrible service as well as garbage product. Do yourself a favor and just buy Haagen-Dazs or even SAMs Premium natural ice cream at the grocery store and take it home to enjoy. At least those brands are made from all natural ingredients, and no chemicals and fillers. read more

They had a lot of teenagers working and talking instead of helping customers, the ice cream had freezer burnt.I don't recommend this location at all. read more

I will never Return: I was just at the drive through getting my momma an ice cream sundae. I am not kidding, i saw 2 mice right outside the back door. I assumed they couldnt get inside. Then i get to the window after a 15 minute wait to be told that they are all out of Bannanas. I will never come back. This service was terrible. The staff was teens so i dont blame them having POOR communication skills. Just not worth the wait to be theyre out od what you waited 15 minutes for. & the mice outside was not comforting. read more

So disappointed in the service of this store. My husband has been getting ice cream cakes for my birthday from baskin robins for over 23 years. Now if you are familiar with their cakes, you know they are not cheap. He elected to go to this location based solely on convenience. When he ordered the cake, he ordered a chocolate cake with mint chocolate chip ice cream, purple frosting with pink rosettes. Now, I get it, things happen. When he picked up the cake, it was a small rectangular cake with purple frosting. That's it. No writing, no flowers, nothing. He was informed by the "manager" that the cake decorator had left for the day so there were no decorations on it. She even suggested that she get a pastry bag and HE can write on it himself....ummm what? He was frustrated but didn't have any other choice but to take what they had and make it work. Fast forward to the birthday celebration later that evening. The song was sung the candles were blown out and the cake was cut. Inside was a white cake with cookies and cream ice cream. Needless to say, he was mad. The cake was nothing that he ordered OR paid for. He called today to talk to the manager again, while talking to her, she suggested that my husband was lying and wanted a picture of the inside of the cake for "proof". Mind you, my birthday was Saturday, it is now Monday. We had people here we had to serve, there is no more cake!! There was hardly enough for the people that were here given the size cake they gave us. I have never been more insulted in my life to have a manager insinuate that we were lying about a cake! We weren't looking for a handout, he just wanted to let them know that they really dropped the ball. What we got was insulting and left a very sour taste in our mouth. Bad BAD customer service by a so called "manager" read more

They have excellent service. Lovely cashiers. Although, they do not dog ice cream. I took my dog in and they didn't even let her on with me. I took her through the drive thru and I asked for their best dog ice cream and they started being really rude. 0/10 IGN would not recommend no quick scoops. read more

The ice cream is quite good, excellent service, and all around great atmosphere, although, I, as did Jett, took my dog to get ice cream and they didn't have any dog ice cream! I'm disappointed to say the least. 0/10 IGN no quick scoops.. read more

Love that they have a drive thru! Be warned, this place gets bumpin' at night, so be very careful in the parking lot. Stagg is decent, mostly teenagers working here for the summer, we've all been there! Lots of ice cream choices. I had a 1 scoop hot fudge sundae, it was good! Make sure to Check In as they offer a coupon for $1 off a sundae on MONDAY NIGHT! Sundae on Monday...badabum! Lol. Take care my fellow Yelpers! read more

I preordered a cake for my son who was turning one. I paid for it before hand, big mistake! My friend picked up the cake the day of the party, being an ice cream cake. She sent me a picture of the cake I ordered, totally wrong!!! Not even close to the cake I ordered. Not a Happy birthday or my son's name, Is told the girl to write on his cake wasn't even on there. The young child who was behind the counter was confused and didn't even know how to remedy the situation. My friend asked the worker what we should do. The young male said to just take the cake and if it's wrong to take a picture and come back to the store to get a full refund. I agreed because what else were we going to do, I literally didn't have a cake for my sons birthday party and an hour before guests are starting to arrive. Fast forward to the next day trying to inform the manager of the mistake she had no customer service skills whatsoever, she wasn't apologetic or sympathetic blaming me that that's what I ordered, and since we ate the cake it's our fault and we can't be reimbursed for anything! Ridiculous!!! Where has customer service gone?? My son's birthday was ruined because of their attention to anything I said while I was placing my order. Will never ever come back!!! They've lost my business forever! read more

Iv given this place many chances. Every single time my order is wrong! I got my ice cream on a broken cone and it was melting by the time I got it from the drive through window. The customer service is ok but the workers always seem overwhelmed read more

The manager is completely rude and care nothing about customer service. I can't believe that she was so unkind and rude this is where families go. Why would you have a manager like this. He name is Tenu or Penu. I couldn't quite understand her. I just would never have someone like this running a store. read more

Drove 24 miles round trip on a cheat night to get a single scoop in a waffle cone, currently my favorite treat. Nope, they are out of waffle cones. Seriously get it together people. I should have followed the advise of all the other bad yelp reviews and not wasted my time :(. Or I could have gone to the gym!!! read more

Asked for a mango smoothie and got ice cream and ice blended in large chunks that tasted like vanilla. Not the best place to go

This is a very nice and clean store, which I like. I just wish they would keep the front door open until 9 when there are two workers there. I also have noticed the scoops are not consistent between different servers. I thought I had accidentally ordered a kids sundae one evening as the scoops were so small. read more

I wasn't impressed. I ordered the banana split it cost me 8 dollars and was not good. The banana wasn't ripe and all together it just wasn't what I expected. The girls there weren't very professional either. read more