They have been amazing and very accommodating. They are considerate of my financial situation and always give me options. Good communication. Plenty of vets to choose from. read more

I am extremely disappointed with how Bastrop Veterinary Hospital handled my dog's appointment today. My dog is a Great Dane with advanced dilated cardiomyopathy, atrial fibrillation, and congestive heart failure. He is essentially on hospice care and takes more than 30 medications a day. Because of his severe heart condition, his cardiologist has instructed that he cannot be vaccinated due to the risk to his heart. Bastrop Veterinary Hospital already knows this. My dog has been treated there before, including earlier this year when they performed tests that were ordered by his cardiologist. They have our account, his medical history, and all of this information on file. I scheduled a nail trim appointment because my dog is in pain from overgrown nails and he will not allow me to trim them at home. I explained his medical condition in the appointment notes and that he is reactive and would need to be handled carefully. Before the appointment, the clinic even called and left a voicemail reminding me to give him anxiety medication before coming in. I still had trazodone from a previous visit, so I medicated him 90 minutes before the appointment exactly as instructed. Getting him to the clinic is not easy. Car rides are extremely stressful for him because of his advanced heart disease. I specifically chose this clinic because it is close to my home and minimizes that stress. When we arrived, I told them I would wait in the car because he does not do well around other dogs. They initially agreed. However, they then brought me inside and had me wait in the lobby anyway while they prepared a room, which immediately put him into a stressful situation I had asked to avoid. When they finally took him to the back, I placed a muzzle on him and tightened it to make sure he could not get it off so that staff would be safe. They told me it would only take a moment. Six minutes later, someone came out with a clipboard and told me they could not perform the nail trim because he is not vaccinated. This was shocking and extremely frustrating. They already knew my dog's medical history. They had treated him previously without vaccinations because of his severe heart condition. They had just called me beforehand to ensure he was medicated for the visit. Yet no one bothered to mention that they would refuse treatment once I arrived. Instead, they let me go through the process of medicating a critically ill dog, putting him through the stress of a car ride, muzzling him, and waiting, only to tell me after the fact that they wouldn't help him. My dog is in pain because his nails cannot be trimmed safely at home, which is exactly why I brought him to professionals. If the clinic had simply called ahead of time and said they could not perform the service, that would have been understandable. Instead, they put a very sick dog through unnecessary stress and wasted our time. It was incredibly disappointing and frankly unacceptable. read more

Bastrop Veterinary Hospital violated my right to informed consent, my right to documents, and abandoned my 13 year-old dog mid cancer treatment. My dog needed to have a growth removed. I asked them for an expert surgeon who has 10 years of experience doing difficult procedures like this. They agreed, then completely ignored my request and assigned a vet with less than 2 years total experience. They gave an all-inclusive quote. When I first saw Lilli post-surgery I was distraught over the quality of their work. The sutures were sloppy and poorly done. Then the front desk tried to charge me about 9% more that the quote telling me when I enquired "It's probably just the taxes." Nope they simply overcharged me but they did at least refund that overcharge. They overcharged me because they don't keep proper track of signed consent records, and instead just choose to wing it. My dog was easily able to get around their cone to the wound removing two sutures, so I had to bring her back. They stapled the wound closed, and incorrectly told me the cone was fine and just to watch her. OFC she was immediately able to get around the cone (like I told them multiple times in the appointment) and removed two staples. When I spoke to them again they refused to take responsibility for it and told me I would need to pay for any extra care caused by their failure. By this time all trust in BVH was lost. A few days later they asked me to call the Vet to review the biopsy. I asked them to email me the results, and I would speak to her later. They told me they couldn't. I insisted they email me my pet's records which is my right. They did send the records along with a "break up email" accusing me of unprofessional behavior saying they would no longer care for my dog. There was never even a shred of unprofessionalism on my part, while they have indeed been unprofessional throughout. Now they are refusing to complete the suture and staple removal which is a direct line item in the quote for the surgery already paid for. Their own records proved they never discussed or collected signed consent forms for anything and tried to generate "ghost documents" of the consent forms for the records -- some might call this fraud but at the very least its a fundamental failure of veterinary ethics and rules. They have no signed consent for the price quote, for the medical services, DNR or boarding. This vet cuts every corner, ignores your basic and valid requests, then punishes you when you express your rights to documentation or informed consent. I have reported them to state authorities, and was assigned an investigator and case ID number within 12 hours. I will diligently work with state auhorities to make sure Bastrop Veterinary Hospital NEVER DOES THIS to another trusting client. I urge anyone who cares about their pets to go elsewhere. read more

When we were short on time to get our dog in when his health took a turn for the worse, they were more than accommodating. His poor body just had given up & we couldn't stand to see him suffer any more. They were so kind, so sympathetic. Afterwards they even sent us a card and all the staff signed it. I highly recommend BVH if you ever seen proper care for your animal! Thank you again guys. Ludo is was in great care with you guys. read more

All throughout our fur babies last two years with us Bastrop Veterinary Hospital has been taking care of her. Last night our doggo went over the Rainbow Bridge; all staff were extremely caring throughout the entire process. They made an extremely difficult situation a little easier to deal with. When we decide to get another fur baby we will return to this clinic. read more

Mr. Weiss, DVM He did a wonderful job helping me with my cat. Very blessed he was our Doctor! Denise read more

Bastrop Veterinary Hospital - Cricket - Veterinarians Near Me - Bastrop, Texas

Boarding my dog for the weekend. Asked for a bath and nail trimming. They didn't do an exit bathing because he left with his paws/legs yellow. So I'm guessing he was just in pee and filth. Getting charged for a bath and having to pick up your dog dirty doesn't make sense to me. read more

So, this has been the only place we bring our fur babies over the years. Always professional, attentive and friendly. Most of all that they take time to explain things and answer any questions you may have. read more

Bastrop Vet Hospital is a great place to bring your pets. Charlie love to play with the staff. It was his first time boarding, but we have used this Vet with other dogs in the past. read more

Bastrop Veterinary Hospital - Charlie loves to chew on his red ball! - Veterinarians Near Me - Bastrop, Texas

I would like to put 5 stars, for I am very happy about all their services except on one point. They are competent, prices are moderate, compassionate and thoughtful, in short great for everything but this: they have a strong tendancy to propose euthanasia too easily. They recommended euthanasia for 3 of my cats who survived anyway after a treatment, some being of the edge of death indeed, because I refused it and insisted on a strong antibiotics like treatment, which succeeded. So, unless your pet is really doomed, I strongly suggest to refuse automatic euthanasia and insist on a treament instead so as to leave it a chance. This is my single critic, everything else is great. read more

Thank you Dr. Schroeder for being gentle and caring with our dog. I have had nothing but great experiences with the Bastrop Veterinary Hospital. read more

The Bastrop Vet Clinic is first class, everyone is very knowledgeable about animals, great personalities, and always willing to go the extra mile for your fur kid or any animal you may own. I believe there prices are very fair and easy to work with you and your schedule. Thank you Bastrop Vet for taking care of my fur kids! read more

We've been going here for years to see Dr. Schwettman. She came during Covid to our place to put our old dog with cancer to sleep. She helped make his last year comfortable, as well as his last moments. Now we have some new additions to the family & of course they see Dr Schwettman as well. They are busy, but I've always been able to get care and appointments within an appropriate amount of time. They've went above & beyond in a few urgent situations. We appreciate all the emotionally & physically exhausting work they do every day. read more

Bastrop Veterinary Hospital - Henry - Veterinarians Near Me - Bastrop, Texas

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I was a Loyal client of them and with a dog in respiratory distress. We were seen yesterday morning and she received care. During the evening, she started to not be able to breathe, I called after hours care (twice) to leave a message. No return call. I left message saying she was struggling.... No call ever returned. How could you be so cruel as to not even return a call the next morning. Dr Alyabeth Schwettman needs to teach her staff compassion and professionalism. I left a voice mail today, during "business Hours". Still no return call. Bottom line.... I could have done better with Petco. Sad read more

I take my 6 year old female SWD to Dr. Dawson for one simple reason. - she is, by far and with out exception, the best DVM I have ever used. Dr. Dawson is straight forward, compassionate, highly informative and educational. Whenever there are several treatment options available, Dr. Dawson thoroughly explains each one, and let's me make the decision on a treatment plan. I'm never upsold on additional products, and the billing is simple and straightforward. I recently moved from Bastrop to ATX and don't plan to change our vet, despite the commute. I recently added a new puppy to my household, and he has received the same great care as my 6 year old. I've also boarded both of my dogs here, and have zero concerns about their care and safety during their stay. I highly recommend Dr. Dawson if you want exceptional, honest , and affordable pet care. read more

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We have recently had two separate encounters (cow and dog) with this vet clinic and will avoid any future visits. If you're looking for routine shots that you can't get at your local Tractor Supply, or to put an animal down, they could be great but if you have anything needing a true medical diagnosis, I would pass this place by and opt for any other vet clinics in the area. After multiple unsuccessful visits for over a month with BVH, they finally referred us to the emergency diagnostic vet. (Austin Veterinary Diagnostic Hospital, is a further drive but found the underlying reason for the issue, their entire staff is caring and great and Dr. Ines Bougatef is amazing!) Turns out our dog had a stick lodged in his throat, not a snake bite like he was being "treated" for. Granted there is no guarantee in any medical practice (people or pets) but if time and money matter, I'd recommend another clinic for any animal you care about. read more

I continue to receive the best care for my dog at Bastrop Veterinary Hospital. The staff have been incredibly supportive and kind when dealing with my dog's reactive and anxious behavior. I have never been rushed through an appointment, which is hard to do for any business, especially health-related. BVH focuses on the treatment for my pet, and I am so grateful for the team that helps me care for her. read more

Always a pleasure because the staff is so relaxed even when there's a ton going on. I have only great things to say about the clinical team and the groomers. Oh, the cost of service is very reasonable. I'm so thankful to have found them a few years ago. #happycustomer read more

I've been a customer for 10 years. But when one of my dogs had an emergency I was turned away. They were fully staffed and it was early in the morning. I was willing to wait all day but instead was instructed to leave. None of the doctors could be bothered to even come out for a quick visual exam and NO ONE asked what the problem was. read more

We have dealt with some pushy vets before (namely in the city of Austin), but the reason we love these guys is because they strongly encourage you to be educated about your pets health. They will provide you with information on what is recommended/required for your pet based on age and history... but it's up to you, the owner, to be responsible in scheduling and asking for specific services. Not only are they affordable, but they are Aggie owned and operated! Whoop!! read more

Bastrop Veterinary Hospital - Veterinarians Near Me - Bastrop, Texas

I have been using the Bastrop Veterinary Hospital since 1992, they have helped all my animals with compassion and expectingly care. I highly recommend this business . read more

I love my Bastrop Veterinarians. Clean hospital. Friendly staff. They have saved my kittys life one time. Provide excellent care for my dog. New puppy was very well taken care of. Free samples of heart guard, flea meds, nice hearty sized bag of free starter food. We always feel confident in the care and suggestions we get. Never one time have I sought a second opinion or been disappointed with the love and care we get. read more

Bastrop Veterinary Hospital - Little Brother! " you woke me up for this!" - Veterinarians Near Me - Bastrop, Texas

Been on hold for 20+ minutes trying to get an appointment. I guess I'm the type of person that would say "We are really busy at this time, do you mind holding a few more minutes" after putting someone on hold. I would answer the phone again after 5 min. Does the phone not ring back? Seriously 25 min. on hold is really so un professional. read more

we took our dog in for teeth cleaning, the vet discovered a heart mummer, vet went ahead and put her to sleep, did the toothe cleaning, and did surgeries to take off lesions, no vet with any sense would not put a dog under knowing the heart problem, went to vet in Austin, was in major heart failure, that vet did all she could and told us she should never have been put though the stress that bastrop vet clinic put her through, she died a couple weeks later. I would not take a stick horse to bastrop vet....BEWARE, please before any major symptoms , GET second opinion read more

For over 10 years my pets have received loving care from the fine folks at BVH. I am finding it difficult to communicate just how perfect the service is. Over dozens of visits, I haven't had one moment where I could wish for anything better. Every single staff member I've met has been friendly, courteous, kind and seem to truly love all pets. Much of the same staff remains over many many years, that's such a great sign! We've done overnight intensive care, surgery, every kind of maintenance, resolved strange symptoms & behaviors - they're always giving perfect quality service. I suspect they've figured out how to pamper any pet in there because my corgi used to dislike vet visits and now he seems to like going in & he always leaves happy like he's been relaxing at a spa. One of my favorite things is having a vet that remembers every single thing about my dog's health conditions and truly gives every option & great tips to improve the quality of life. All the vets & techs I've seen here are so extremely knowledgeable - it's obvious to me that they've got so much more experience than the city vets I've seen. The pricing is always better as well. I drive across Texas to get my pets here and refuse to go anywhere else for veterinary care. read more

Bastrop Veterinary Hospital - Post-op goofball :D Look at those pearly whites they restored on my 10 year old Corgi! - Veterinarians Near Me - Bastrop, Texas

Took my cat to get treated, later found out he was not given antibiotics for his injuries. Went to another vet who stated that THIS CLINIC should have prescribed ANTIBIOTICS... my cat had to be put down due to an infection. Avoid this place!!! read more

Dr. Dawson is a great vet; not to mention hot! Clean nice facility with friendly personnel at front desk. read more

If you want a full on, top shelf, all the way full service Veterinary for your fur children, this is the place. Some people moan that they are not cheap, but yes they are not cheap. Bastrop Veterinary has more tip top shelf MD animal Doctors than I can count, countless most efficient, sage, and smiling Vet Techs, and when they are not overbooked swamped, fully three smiling receptionists at the checkout counter. Do be advised, since covid lock downs made30% more pet owners, Bastrop Veterinary is busy, like crazy busy in the lobby sometimes. Happy are you if you sneak in when it's calm and quiet like it was a few years ago. You'll enjoy the art work in the many clean and comfortable encounter rooms. Though there are a few really well reviewed Veterinary Hospitals around Bastrop and Smithville, and though we've never been to another local Veterinary, we think Bastrop Veterinary Hospital on 95 is the primo. read more

Very disappointed. My dog Bella has what looked like a serious eye infection this morning and a lump in her throat. I tried calling Bastrop Vet several times and all I heard was static so I decided to just drive over anyway. This was my 2nd time to this establishment. When I arrived, I was told that Saturday was for appointments only and did I have an appointment? I explained I did not but her eye looked very bad this morning so I decided to bring her in. In fairness to this clinic, they were slammed when I arrived. Wall to wall with dogs! And apparently all had pre-set appointments based on our conversation. Needless to say, I was then told that due to Bella's eye and throat symptoms, she would see if the Dr. could squeeze Bella in today. After a few minutes she returned to tell me that the Dr. agreed to fit Bella in however, I would have to pay the ER fee of $100 plus all other charges pertaining to today's visit! Sooooo, what I was really told was that if you want to "Man Up" and pay thru the nose, we will look at your dog! Otherwise, take your dog and leave. So much for compassion for animals. I had much rather they told me that a Dr visit today was not possible. Which is what they told me when I walked in. But when they came back and told me I could get in "if" I paid extra, it all boiled down to $ and not a concern for my dogs well being! NOT GOOD! NOT GOOD AT ALL FOR ME! I left and looked on yelp for the next closest Vet. They were 2 miles away. I walked in with Bella and walked out within one hour. Bella had Cherry Eye which was treated and given meds to carry home. My bill was $87. So as far as I'm concerned, I'll never go back here! They do not care about your pets well being. Only your $! Thats unfortunate... Thank you to Crossroads Animal Hospital for taking great care of Bella today! read more

Bastrop Veterinary Hospital - Bella with Cherry Eye. - Veterinarians Near Me - Bastrop, Texas

I am so happy these guys are my new vets. It all started when I had an emergency for my dog and I called the veterinarian that I had used for 20+ years. they tried to send me to Austin. I called these guys to see if I could get her some quick stitches and they fit me in-I had never been a customer of theirs. Now, I am. They are friendly, reasonably priced and willing to listen before just saying no and sending you on your way. read more

If my memory serves me correctly, I have been going to Bastrop Veterinary Hospital for over 20 years. Yesterday changed all that. This may sound insignificant to some but I am sure so many others can relate to what happened. Before leaving work at 5:00p.m., to head to Bastrop Vet to pick up my GSD Sadie, I made sure to use the restroom before I left. I knew the vet office you have to wait outside to be taken care of so I took care of business. Right before pulling up I felt an urgent emergency about to take place. Knowing the clinic is still locked up like ft. knox, I called the clinic, spoke to receptionist, Jessie. Let her know my situation was dire and was point blank told no, I needed to go to Buccee's. What? Jessie informed me that they tell all their clients to go to Buccee's that we are not allowed in the clinic. I let Jessie know politely that I was pulling up in Space 1, please bring me my invoice and my dog and I will never be back. A tech brings me my invoice and I ask who it was that I had spoke with on the phone and that is when I was told it was Jessie. I say to the tech that I wonder if Jessie let the owners know that they just lost a 20+ year cliient because of the unwillingness to show mercy & grace. A few minutes later, I'm guessing it is the office manager that comes out to speak to me. I did not get her name but she let me know that Covid is real, (thanks captain obvious) and that they have had an outbreak and they have proticals in place to protect not only us but to protect the staff. I explain to this women that at our office we see clients everyday, all day and we use the safety protocals set by the CDC, we wash our hands, we wear our masks and we sanitize our hands, pointing out the items I had sitting right beside me. After she gives me a run down on their protocals etc., and they tell everyone to go to Buccee's, then she claims that she "was going to offer me to come inside to use the restroom." No thank you ma'am. I am pretty embarrased and humiliated at this point. Please bring me Sadie and we will be on our way. I read my invoice and notice that the Heartworm test that I approved was not done. I asked them to keep my bill at around $125. Sadie needed de-skunked (that was the reason I brought her to the vet to begin with), she needed her rabies, heartworm and toenails clipped. Skip the wellness and do the heartworm and that would have kept my invoice within what I wanted to spend at that point. My bill was $99, which I was surprised until I saw no Heartworm. I get home and go to get Sadie out of car by putting leash on her and realize they did not give me her collar. I call, they are closed, but wait. . .I have an email from the clinic and it reads: Hi DeeDee- Attached you will find Sadie's medical records.  Please let us know if you would like them forwarded to a clinic of your choosing as well.  We are sorry that you had a negative experience, and we were unaware of an emergency.  We do hope that you are okay and are so sorry you experienced an emergency of any type.  Due to Covid-19, as you are aware, we are operating on a curbside only basis to protect both our clients and our staff.  As we are in the health profession, we are on the front lines providing health care services to our patients, despite an increased risk to our staff every day, and have to follow rules and guidelines to make it possible for us to continue to do so.  This is not a rule that is applied only to you, and unfortunately, Covid-19 has caused hardship for both BVH and our clients who we value and respect very much, but, we have to do the best we can to keep everyone safe in this pandemic that can potentially cause life threatening illness to many of us including members of our staff who may be at increased risk.  We understand these rules and regulations are frustrating and inconvenient - unfortunately, there just is not a perfect answer currently, and we are doing the best we can to meet client needs while keeping everyone safe and healthy.  Please see our Covid-19 update below for additional information.  This can be readily accessed on our website, and as always, we do have information posted in the parking lot as well.  We do encourage clients needing bathroom facilities, drinks, snacks, etc. to make a quick stop down the street at Buccee's while we work on your pet and are happy to bring your pet to you when you get back.  Thank you and have a blessed day. Bastrop Veterinary Hospital (once again, I am schooled on their covid protocol) I email them, ask them to please put in the mail, at that point I will not go back to this place. Morning comes and I wait until around 9:00, still no response so I send them another email. Nothing. 10:00, I call. Spoke with Sarah. Oh yes, we put the collar in the mail. Well Sarah, I sure thank you all for answering my emails and letting me know. I think I am limited on characters as yelp will not let me post anymore. read more

The vets and vet techs are great. The clinic manager, Janet, is an absolute nightmare. She's petty and vindictive. A couple examples: My dog was getting surgery and the vet tech told me that pickup was at 6, but as long as I came by 630 it was fine. I got stuck in traffic and called and told them my eta was 607. Janet told me that if I was after 6 I would be charged an overnight fee and they would not give my dog back until the next day. I arrived at 604. Got my dog back and they charged me a 25 dollar overnight fee anyways. There were still plenty of people on the parking lot. I had asked for the medications to be called into HEB, which I had done before because the meds at this vet are overpriced. I had never been charged to do this. When I picked my dog up, I found that they had charged me 20 dollars to call the meds in. When I asked about it, Janet got snippy and said that I should have been charged every time. I parked in the handicap spot once. I'm a disabled veteran and have handicap plates. Janet came outside and snapped at me that I didn't belong in the handicap spots. I missed an appointment once due to an emergency. I paid them the 65 they requested. I called last week to schedule an appointment and was told that the price was double the normal price, and I needed to pay ahead of time. I asked why, and they connected me to Janet, who said that due to me missing so many appointments I needed to pay ahead. I said well I've missed one and paid for it. I asked for a list of the appointments I apparently missed to be emailed to me and she said she was too busy. Great vets but the clinic manager is the epitome of power tripping mean girl who finds excuses to be petty and cruel. read more

The vets are great and that's why I have been a customer for 6 years. But the customer service has hit rock bottom! They send a tech out to take your money that has the personality of a dead fish and can't even look at you or acknowledge you if you ask a question. And then when you do get some one that will speak to you they are like "oh well sucks to be you". I waited for 45 minutes to pick up my dog from a grooming appointment! I get y'all are busy but that's crazy! read more

I have been taking my Dutch Shepherd, Da-Go to Bastrop Vet Hospital since he was a new pup. He is 3 yrs old now. I had to start my dog on ApoQuel for his itching 3 months ago. this prescription will be needed to be ordered every month. Bastrop Vet Hospital does price match, which we did the first prescription, with the acquired email. My problem is, we have to send an email every month with a price match to get the price match on his meds, this price should be set for every month. so I dont have to send email proving my price match. This past week , my wife had problems with getting our price match price. all my wife was asking for was a month supply, which cost me 74.00 last month for 30 pills. The Vet employee brought out a prescription with 42 count and cost of 134.00 All four employees that came out to her car , all young women, had an attitude with her when she tried explaining to them with she wanted. If these girl dont want to walk out to peoples cars , "your customers "with a smile and a great attitude, then they need to stay in the office and away from customers. especially the young hispanic girl, Your Hospital is overpriced. and your employees are Rude. I will be looking into taking my Dog to another Vet, Maybe Crossroads, they are way cheaper and friendlier. TW read more

They take great care of my cats and dog. The place is clean and staff are friendly. Best part of all is they are always so helpful.

Y'all! I am THAT pet parent. The one who has pet insurance, the one who makes her own dog food, the one who refers to her pugs as her babies so when I tell you how awesome Dr Burghardt and her staff are, I MEAN IT. I could write many paragraphs on my relationship with BVH but most recently my beloved baby developed diabetes. It's heart breaking to me but Dr B has managed it beautifully. Here's the deal, left our insulin out on the counter by total accident (has to be thrown away if not kept refrigerated). My pug is extremely dependent on this med. Normal turn around for medicine is 24-48hours. I freaked. However, they understood and moved all kinds of mountains to get me the medicine my baby needs. My emergency became their emergency. My baby has her meds, we will NEVER forget the insulin on the counter again and once again, BVH saved the day. Biggest thank you to all the staff that made this happen for us! read more

Bastrop Veterinary Hospital - Bastrop Veterinary Hospital Saved the Day!!! Diane is so grateful and so are her fur parents! - Veterinarians Near Me - Bastrop, Texas

The Bastrop Veterinary Hospital is so helpful! They were able to quickly get us in to figure out what is wrong with our chihuahua and they're very friendly and extremely professional. I definitely recommend this vet because of their amazing staff, high quality of service and pricing. read more

Bastrop Veterinary Hospital - Veterinarians Near Me - Bastrop, Texas

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It's never an easy day when you have to put your best buddy horse down, but the Vet and assistant who arrived on that day were gracious and compassionate. They were professional despite lots of tears all around. Thanks to all the staff there who helped us all get through a difficult day. read more

Too busy for your appointment. Waited 40 minutes after appointment time and they never saw my dog. Called and had to leave a message and they never call back. They insist you park outside, so you MUST have a car with air-conditioning. This seems stupid in 95-degree heat for any reason. Next you have to call and tell them what parking space you are in, and the cell phone reception is very poor in that area. Talked with person next to me and they were waiting 30 minutes to pick up their dog. Don't seem to offer good care for animals. They don't try to appear competent, and do not make you feel you can trust Bastrop Veterinary Hospital with anything. read more

We've used this vet for the last 4 years with both our pets. They're wonderful! Reasonably priced and they take great care of our pets.