I'm writing to rave about your employees of Bates in truck 229, Jesus, Oscar, and Delmar who service Lansdowne on the Potomac. When my family first moved into the community we were amazed at how hard they worked. These men would run the blocks treating trash pick up like a workout. They were efficient and speedy. It's was impressive to watch. My 2 year old son, Maverick, recently became a fan of the Netflix show "Trash Truck" and started to watch when our own Bates trash truck come to our house. He grew in awe of our trash truck and the three men who ran it. What started as an interest of trash truck turned into love and became his favorite activity to look forward to. Every Tuesday, Wednesday, and Friday we wait by our living room windows until he hear trash truck turning the corner. We run outside to wave and ask trash truck to "honk honk" just like trash truck on tv. As a mom this has become one of my favorite parts of the day. Seeing my son get so excited as trash truck comes to our house is truly special. His eyes light up, he stares in awe, and no matter what was happening the minute before, he turns into the happiest little boy. The workers of our local trash truck are some of the hardest working men I've ever seen. Despite their need to finish work quickly Jesus, Oscar, and Delmar always slow down when they approach my house so my son can run out to say hi and enjoy his favorite part of the day. They each wave, smile, and "honk honk" as Maverick motions to request one. These hard workers have become our favorite curbside visitors. When they leave my son cries each time requesting to see them again and luckily for us we get to see them three time a week. I don't think Jesus, Oscar, and Delmar know how special they are to our family. Their kindness, smiles, and only seconds long interaction with my son make our entire day better. We are truly thankful for their service. read more

Bates Trucking - Junk Removal & Hauling Near Me - Bladensburg, Maryland

Do you have trash that needs to be picked up? Yard waste, recycling, old items that need to go? Bring it down to the curb so Bates can drive by and leave it there week after week after week after week after week.... read more

They are the worst when it comes to recycling and yard waste. So far this year they have picked up my yard waste once and the recycling has not been picked up for 2 weeks. Got an email that they would be picking up our yard waste on Saturday but once again they were a no show. Also got a call from customer service stating that I should leave my recycling out and they would pick it up Friday or Saturday, that didn't happen. read more

We finally left Bates and moved to American Disposal Services because we were tired of the constant problems. Bates kept canceling pickups, raised their prices, and even cut our service from twice a week to once. After COVID, they added a fuel surcharge because gas was expensive -- but when gas prices went back down, they kept charging it anyway. It felt like we were paying more for worse service. Switching to American Disposal was long overdue. read more

Everything needs to improve! They have some of the raggliest trucks on the road. You sit on ply wood and feel every spring with every bump. A job that may take an hour to do,they make it 5 hours. It's a woman favored company. A man can be working 2 weeks,waiting to be assigned a permanent truck and as soon as a woman comes aboard,she goes to the front of the line. The truck that you was supposed to get today is given to that woman who came yesterday... Trash picking up trash! The company is terrible. I wouldn't work there if they paid me and you paid me on top of them... read more

This company has lazy ass workers. Doesn't matter what day they come. They pick and choose what trash they want to take. They won't pick up one bag to throw in the truck, let alone two or three bags. Regardless if they are not heavy bags. If they see a trash bin overflowing. They will leave it cause it's just to much for them. Even though it's their job to get the trash. DO NOT hire them for service. Look somwhere else so they go out of bussiness. Since they don't want to do their job anyway. read more

This was the third trash service we used in four years. By far they are the best - their personnel on the phone were informative, answered questions quickly and were knowledgeable. The personnel on the trucks were excellent - and not only that their culture was great - on one occasion I saw them reach into the recycling bin to remove a piece of non recycling trash (my mistake) and place it in the trash bin. They were always polite and on time. Their rates were the best in the area, and they did not pile on additional fees (admin, trash can pick up or dropo off) like other much larger companies. Last, we really appreciated the smaller trucks - quieter for the neighborhood and better for the roads. The neighborhood was switching overall to one service so we needed to change - otherwise I would still be with Bates! read more

Horrible service, and the workers who work the routes break bins and leave trash and recycling in the street. And the workers are rude. This business should be out of business. read more

We signed up with American Disposal when we first moved into our current home a few years ago. Service was fine until recently when it became a recurring weekly routine for several months of missed pickups followed by long waits on the phone to try to get some resolution (which still didn't always work.) We found out late last year that Bates was expanding service into our area. Since then we have been over the moon with them. The pickups been reliable, but the few times there were issues, Theresa was proactive about reaching out to give everyone on our route a heads up. On top of all that, when I signed up they had the most competitive rates compared to American and Republic. read more

We switched from the trash company we had been with for over 15 years last August to Bates, and they have provided excellent, consistent service as well as an extra visit each week compared to our old company, not to mention a better price. Theresa Cunningham, their customer service supervisor, was very informative and responsive when I first contacted them, and I appreciated the personal exchange that made the process much easier. I had not seen their trucks in our Virginia neighborhood before, but they are a very dependable and reliable company and we hare happy to have made the change to them. read more

Borrowing from Rik D.'s review, "we switched to Bates Trucking last year after our previous provider's service slipped badly for over a year. We are so happy we did! We first first spoke with Theresa Cunningham in the office. She was (and continues to be) very pleasant, responsive and helpful." Our old service switched from twice a week trash pickup to once a week, and raised the price. Our Bates service is twice a week with a trash container that is 50% bigger, not that we need it that large. We can say that Bates is very consistent with their pickup and always leaves the bins where they found them, unlike our old service.. They don't seem to have a big presense in VA, compared to American DIsposal (our old company) and Republic, so maybe that is why we have 5-star service. I originally switched when our neighborhood on-line blog recommended Bates over the lousy service provided by the other companies during Covid. read more

We switched to Bates Trucking last year after our previous provider's service slipped badly for over a year. We are so happy we did! We first first spoke with Theresa Cunningham in the office. She was (and continues to be) very pleasant, responsive and helpful. We can say that Bates has never been late for a pickup and always leaves the bins out of the road and closed (to keep out the rain). The capper: This weekend we cleared up 19 bags of leaves and yard debris. I knew that was more than they should be expected to pick up, so I emailed Theresa ( Teri) to ask the guidelines. Before she got back to me, every bag had been picked up along with our trash! Please note: 6 bags is the really the guideline (and that is perfectly fair). I wouldn't expect more. Still, our driver (Edmond, who is great) picked them all up! The point here is that (after many years and a lit of oatience) we had become frustrated with our previous provider. Si we switched to Bates and are VERT happy we did! We highly recommend you do the same. read more

I used this service on the eastern shore of Maryland for many years. flawless service for trash Nd recycle. customer servive was always available the few times I had a question. definitely highly recommend Bates. Jeffrey Roland read more

Heinous service lands me here along with the rest of the 1 star reviews. Bates trucking is a horribly managed company. Customer service is lip service, and even a personal guarantee from the Owner, Tracy Bates is worth tissue from the tampon trash. Consistently missing pickups, old dumpsters in disrepair, NO customer service.. Our account has paid in full on time for 13 years. My poor father did not realize he has other options. We now have AMERICAN DISPOSAL, with responsive representatives and consistent service, I never even think about our waste management. Additionally, between our two commercial buildings- Mary is saving our business over $1600 a year! That is HUGE savings! In typical Bates fashion, their recycling dumpster has STILL not been removed. They don't show up for pickups, I don't know why I thought they would show up to remove their containers! Save yourself the hassle. Better prices and service is out there. read more

Bates Trucking - Bates far left, Waste Management middle, American Disposal right. No Comparison! - Junk Removal & Hauling Near Me - Bladensburg, Maryland

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Terrlble service. Always putting other people trash in my can and then leave their can in my driveway behind my car instead of taking it back to their house. I have to move their can before I can back my car out and I'm one of the oldest ones in the neighborhood. Of course I noticed that out of thirteen houses on this strip they make sure they do this to me, I wonder why? read more

This is a worse company's customer service I have ever dealt with... They are used to be good at answer the phone call or email... now when you call, your have been routed around and wait for the answer.. wait for over an hour no body cares.. I call them several time and get the same thing no answer.. email.. no respond neither.. Trash pickup always late. more often they don't even want to pickup leave the recycle bin the. They pick up only one a week and charge a price of pickup tiwce a week. read more

Horrible service. They come late and leave the trash cans in the middle of the street. Just awful! Deserves NO star!

Not good at all. They leave more trash than they pick up, making a mess of your lawn.

I have been trying to get my account straight with Bates for about 1 1/2 years. I paid Bates on 5/5/18 and even sent them proof of the payment from my bank to Melissa and Juan in customer service but I have not heard anything back from this company. Now they are stopped my service. Affordable sold our contract to Bates in early 2018, for over the 18 years with Affordable we had not one issue. Please call or email read more

Unfortunately I cannot speak highly of this company. Every other month they will miss a couple of pick ups for us and then when you try to get them on the phone to resolve they say that no one is available to get on the line. Their GM Rico (?) I assume just sits there and allows complaints to sit and hopes they go away. But all I can say to that is that Bates is in the business of trash removal and that is a line of work that should stick to its scheduled pick ups as businesses should not have to let their trash sit around because Bates cannot figure out how to keep their men and women working. If you are looking for a reliable trash service I would look elsewhere as Bates is terribly managed and simply does not care about their customers. I actually feel sorry for their customer service team because they have absolutely no power to resolve issues and more than likely take the brunt of complaints coming in. The woman I spoke with today said she literally is not allowed to put their dispatcher on the phone. Unacceptable. read more

We hired Bates trucking and trash service 11 weeks ago and we pay extra for 'back door service' which means they pick up the trash cans from the side of the garage. Our cans are only about 25 feet from the road. Of the 11 weeks since they were first hired, they have picked up the trash/recycling a total of five times. We have repeatedly asked via emails & phone calls, for reimbursement for the six weeks they have not picked up and still have not seen any reimbursement. Each month they take full payment so today I canceled service and they told me that I have to keep the service for 30 days upon cancellation. They didn't pick up our trash last week. Buyer beware! Going with Blue Hen. read more

This company has disappointed us. We asked for service to be canceled because several weeks would go by and trash would not be picked up. We asked for the removal of bin in December 2019 and we are in mid February 2020 and they are still here.would not recommend this commpan read more

Bates Trucking - Dumpsters still sitting here after requesting their removal since December 2019, it's February 11, 2020. - Junk Removal & Hauling Near Me - Bladensburg, Maryland

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Not to be cliche but this place deserves 0 stars. I have trash collection with them through AA county and live in a small community with narrow streets. In two years they have repaired my yard several times because the trucks cut the corner. A few weeks ago it happened again, Monday morning sometime before 8am, which is trash pickup. I took pics, submitted with the county, and waited for someone to call. Well today the same guy I always have to chase around to do anything, Sheldon, who should never be allowed to talk to people calls me. He tells me, without seeing the damage, that his supervisor was in the area and saw other trucks in the neighborhood. No duh. I said during the time this occurred? And he said no. Ok so who cares. He was yelling at me and cutting me off when I tried to talk and then he hung up on me. All of this and he hasn't even seen the damage!!!! Like why call me? Just to be a jerk? He said he'd be out to look at the damage tomorrow and then let the county know whether or not they're gonna pay for it. After he hung up on me I called him back and asked for his bosses info - he tells me he doesn't have a boss. So who's your supervisor watching all the trucks in my neighborhood, Sheldon? Whatta jerk!!!!! read more

Bates Trucking - Junk Removal & Hauling Near Me - Bladensburg, Maryland

Terrible customer service.going to switch companies.wont respond to emails and phone calls are even worse..wont pickup garbage or recycling and gives the run around on when they will get to it read more

I've been trying since MARCH to get my trashcan replaced or fixed, after their employee slammed it on my sidewalk and broke the wheel off. I've called at least 10x (I have all of my dates/documentation) and I can't even get someone to return the call. The 2 times I actually spoke to someone (Lisa Edwards and Jerald Boyds) they both told me that they'd get it taken care of, and acted concerned...yet here it is NOVEMBER, and I STILL haven't even been given instruction on how to make a flipping claim, nor has ANYONE had the decency to call me back!!!! Just yesterday, I got one of the guys on our security camera, throw (yes, in the air!) my neighbors trashcan and it landed on the street and bounced/rolled up on to the sidewalk. They leave me no choice but to file complaints any and every where I can now. read more

Bates provides good and mostly reliable service - I say "mostly" because no trash pickup company that I've ever contracted with has been 100% reliable. The thing I like about Bates is their employees - Terri and Elvia in the main office are responsive and friendly, and employees like Edmond go the extra mile. Perhaps unlike other companies, if I have a question I can reach them, either by email or phone or email. The company's charge is also reasonable. Overall, a strong recommendation. read more

I thought that the garbage truck had not picked up my garbage and I called to notify Bates of this. It turned out that the first truck was a recycle truck and then the garbage truck followed which did pick up my garbage. Later the truck and men returned to be sure my garbage was picked up. I told them what happened and they said okay, waved and went on their way. read more

Bates trucking and recycling Team provide great service. i believe they picked up every time. if it was a miss pick up I would receive an email. Bates is reasonable and very reliable. when you get to know the guys.....they are funny. thank you Bates and Customer Service support. read more

A quote from the Bates Trucking web site....4th OF JULY SCHEDULE 2021 " Prince George's County - NORMAL COLLECTIONS. We are working!". The trash was suppose to be picked up 8July21. 9July21 I called several times because the trash in the Chillum area in PG County MD has not been picked up. Its piled up in front of peoples homes and it STINKS. I started calling at 9am and was told it will be sent to dispatch. Now I'm unable to reach anyone at 3:30 pm. Reported them to the County and State. read more

I see that "Tara L" from Bates Trucking has responded to some of the reviews and says to send an email to info@batestrucking.com. After many, many phones calls to customer service in December that 1/2 of my scheduled pickups did not happen, i DID send an email to info@batestrucking.com on 1/8/19. I gave details about the issues and asked to terminate my services. I never got a response, phone call...nothing! My billing cycle is supposed to be the 10th of the month, and YES I was just billed for the month of February. I really wanted to use this family-owned company, one that says they care about their customers, but I have had enough. I tried to work with them and be understanding (most of the missed pickups were during the holidays) but no one ever contacted me from the company. They mandated in November 2019 that you had to provide them with a credit card/checking acct for payment or your service would be terminated. I did provide them with one but now they are continuing to charge me, even when I requested my service to be terminated. Looks like I will be using one of those big companies that do have a responsive customer service team. -Colleen P. read more

I have been told for three days that Melissa would get back to me, yet every time I call she is unavailable and, SHOCKER, she has never called me back. This company is a joke read more

We live near a county-owned building that uses Bates for their trash removal. It includes childcare services and other social services agencies. They simply do NOT pick up the trash. We have asked the tenants of the building, but they do not control this relationship and just watch as the trash piles up creating a health hazard around their children. Bates: you have ONE JOB. Maybe do it? The trash is blowing around the neighborhood and bags piled outside ripped into pieces by the wildlife. read more

If you need your trash removed, don't call this company. I signed up in November to start December 1st. It took me 4 calls to get the bins delivered. I was suppose to have trash pick-up every Thursday and recyclables every Friday. I never had one pick-up. I called every week an was promised that the service would start the following week. Here it is February, and I finally called to cancel. I was told you have to go to the website and cancel in writing. There are no instructions on the website on how to cancel. I paid through the end of March. I requested a full refund. We shall see if I get one. read more

If you want your trash remove and this is the last company available I will not call them. We have had a contract with this company and the trash is supposed to be picked up every Monday and it has never been picked up on time..today it has been 2 weeks since they last picked up our trash... read more

Bates Trucking - Bates not picking up the trash in two week - Junk Removal & Hauling Near Me - Bladensburg, Maryland

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Our HOA in NE DC is a residential community of 111 homes known as the Hampshires. We inherited Bates Trucking after they purchased our previous contractor. I have never seen such incompetent management of a company and such little regard for the customers they are paid to serve. Missed pick up days were a weekly occurrence. When they did come it wasn't uncommon to simply miss several streets in the community. Recycling was frequently mixed with solid waste when they needed to return for a missed recycling pick up. The worst of this was Bates raised their prices after the take over making them not only the worst trash collection company but one of the most expensive. We have since moved on to another company. Given a choice, you should run not walk away from a contract with Bates Trucking. Gerry Suchy, President Hampshires HOA Board of Directors read more

The absolute worst! Had signed up with Bates almost 2 months ago. I called 2 weeks later because we had not received our trash bins. I was notified to go ahead and submit my request online again. I resubmitted online and again 2 weeks later I had not received my trash bins. I called again and got ahold of a Melissa Turner who they told me was the customer service manager. Melissa notified me that their online registration system was down and to please fill out thr forms and send it to her electronically . I sent her my credit card information a service agreement and my address on September 27. On October 5th and again on the 6th because they dont answer emails or respond to voicemails/messages, called again on thr 6th. I have been promised over and over again that my bins will be here.... "by Friday", "by Monday", "no more than 3 or 4 days" and yet, here is sit on October 13th with no trash bins and over 20 failed attempts to communicate with this company. Today I called and got Sylvia again who said Melissa was out again, this time, at a meeting. I said ok, get me somebody, anybody else. She tells me there isn't anyone. I said there isn't anyone that can help me, she said no. I asked nobody in your whole office? Ok then get me someone in the main/central office. Sorry, no, nobody is available. So in the entire company, nobody is available except Sylvia? Apparently so. Wow. Great business...2 months, no trash cans. Good luck over there, Sylvia. read more

Bates handles both Trash and Recycling, here south of Annapolis. Absolutely solid service. At $300 or so annual tax, great value.

Their just bad. They have picked up our recycle for a long time, but they tend to always skip outs now, they've broken our bin, & every time I call, they just give an attitude. read more

Bates sent me another bill with a note to give feedback so here it is... Bates was the worst trash service I've ever dealt with. 3 years after cancelling service with them with a "handwritten letter" (because apparently they don't believe in cancelling service over the phone) I am still receiving a bill. May I also note they still haven't picked up their trash cans from my lot either! I ended up selling the trashcans to our new trash company. BEWARE OF BATES. Poor Customer Service, Poor Trash Pick-up. And you can take the $15 bill you sent me and shove it. read more

The crew that picks up my moms trash on the 4800 block of Madison St. is exceptional. They are always joking with the kids on the block and my son LOVES to see them come by and honk the horn. Please send our thanks to this crew for always brightening our day and providing great service!!!! read more