Suzanne and her crew are the friendliest and most helpful I've ever encountered and I've been to numerous different Bath & Body Works stores. They're always so genuinely happy to be at work. At other Bath & Body Works stores, there's usually one person who is rude or seems to dislike their jobs. Every time my family and I shop there, there's never pressure to buy anything even though 99% of the time we make a purchase. As long as Suzanne and her staff are working at this store, my family and I will always be loyal customers. read more

I love Bath & Body Works for all things hand soap. I don't know what it is about all of their foaming soaps, but I just don't feel right unless I have it at literally every sink. I love their huge menu of hand soaps and like to choose just the right scent for different rooms. Like Iced Lemon Pound Cake just deserves to be in the kitchen, am I right? I also love all of the seasonal flavors. This store is always well stocked and everyone is so nice. It also always seems like there is a sale happening. I'll be back! read more

There were so many candles on sale today, and each one was under $10. I took pictures of all the ones I liked so I can buy them slowly later. I already bought too much during Black Friday -- it feels like I have enough candles to last a lifetime! read more

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Came to the updated location because I ran out of the scent I like. The new location is about the same size as the old one, and the experience was the same as well. Very lackluster employees work here. I browsed through the entire store and was not greeted once. read more

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Bath & Body Works *August 17, 2025 *11am- Sunday *5 Stars Environment: *Friendly Staff *Nice Layout *Large Variety of Products Stopped in while window shopping around Downtown Brea to browse and use a coupon for a free product. Karla, the sales associate, was super helpful in making the most of our coupon and even suggested a lotion that offered more product for a better value. She was friendly and made the shopping experience really comfortable. The other associates were also kind and checked in with my party to see if we needed help finding anything. Additionally, the layout of the store was very nice and clean with tons of products and selections. Overall, a great visit with excellent customer service. read more

This is my absolute favorite location. Literally visited 3 times in the last week. The store is recently renovated and birch street is just such a cute area. You can often snag a parking spot in from of the store too if you're doing a quick trip. The staff is always friendly and helpful and the lines are never long. read more

Stopped in around 5 PM to pick up my online order on a 90° day and had my laptop with me because I didn't want to leave it in a hot car. The store was empty, and there were two employees present. From the moment I walked in, the interaction felt off . I was asked in a tone that felt abrupt if I was "looking for something," which was uncomfortable as a customer just coming in to shop. After letting them know I was picking up an online order, I asked if I could briefly set my briefcase on the back counter with my order while I grabbed a few additional items, so I wouldn't risk knocking anything over in the small space. The employee behind the counter (Sherry) looked at the other employee, and they both said no, adding that they "didn't think that was a good idea." The response felt rude and dismissive, and overall the interaction made me feel unwelcome. I understand policies exist, but tone and basic customer service matter. A simple, professional explanation or a more courteous approach would have made a big difference. I frequently shop here and pick up candles, but I will no longer be supporting this location. I'll be taking my business to the Brea Mall store instead. read more

Bath and body works is my favorite place of shopping. Today, they had a promotion going on for small hand sanitizer and hand soap and soaps. I got my hand sanitizers each for one dollar and today was last day. The store was very busy and it was a long line. They have the best customer service with relax workers. They are all very helpful and patient. I also bought my hand sanitizer holder. Finally , I found the pink butterfly one. I was looking for it about one and half year. This store is well stocked and has the most selection. read more

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This is usually my Go to when i don't want to Brave the mall and just go directly to the stand alone store. Located in Down town Brea. Associates here are so friendly and love this store! It's usually always stocked with everything. Came on a Sunday during the Holiday Sales aka $ 2.95 Hand Soap! 11.19.23 It was the lowest price of the season. It wasn't busy at all. Came during mid day. Parking available in the parking structures or if you're lucky. Right out front. It's located next to the new Hapa Cupcakes bakery and Color mee mine. Tip~ Download the app and earn points for rewards along w special offers for App holders like great coupons sent to your app & home! Combine the coupons baby for extra Savings! read more

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This location always has the sweetest workers! I prefer going here to pick up my online orders rather than going to the Brea mall location. Just wanted to highlight Tracy, who helped me pick up my order tonight! She greeted me as soon as I came in and asked me what I needed help with. Showed her my email, confirmed my info, and she was quick to get my bag and wish me a nice night. I was in and out of there SO fast! Can't wait to enjoy my candles. read more

Was somewhat disappointed when it got to my turn at the cash register ready to buy 1 of my favorite scented candles, 'Limoncello,' except it was actually just a display piece Not on sale. What a bummer. Well, i didn't end up buying anything else even though there was a Clearance event here today: I couldn't find anything I needed. It was that scent and the 'Winter Candy Apple,' scent which I was unable to locate a spray bottle to. I guess it was not my day here. Already stocked up on hand sanitizers from a prior trip to Cabazon Outlets, so I didn't need anymore of those today. Just wished they had available 'Limoncello' candles for sale. Maybe next time. read more

Had amazing experience here, Sunday, February 16 at 5 o'clock. Symphony was amazing and very helpful! She guided me through my whole online order so I could get my full discount. I'm leaving very happy and excited to try all of my new products read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Brea, California

Ohhh, my goodness, imagine seeing Bath and Body is going through a remodel and, being a super shopper, thinking to yourself, "What if they have limited products?!?!" Not the case at all! Great variety, prices, and best of all, service! Jessica, you made my shopping experience so ahhhhmazing that I felt all the joy of Mother's Day before it even came Thank you for being welcoming, personable, caring, helpful, and a true blessing as I was working on all the awesome deals and family members I was shopping for, not to mention myself, lol! Jessica, thank you again for providing me with an exceptional customer service experience! read more

This is a comparably tiny Bath & Body Works location, situated on Birch St, across from Bruxie the chicken and waffle place. It still surprises me sometimes how BBW just happens to have smaller branches like these still in existence. But the more, the merrier. In fact, this one is so small, and the exterior signage blends in so well with the old town vibe surrounding, it's forgettable that it's even there. Most other locations would have big and brightly lit logo or text, catching your attention, calling you, "COME IN, COME IN, SMELL ME!" This branch, just quietly and calmly sitting. Waiting. "Notice me, senpai," she whispers. All right, seriously though, I don't think this store gets a lot of foot traffic, because the inventory is WELL STOCKED. All the new candles are fully available. I am talking about every single member of a new collection. All here. Some of the older winter variety, or even fall options, still there. So now I know, and you know too, if you're hunting down a fast-moving hot commodity, you may be able to find it here. I did not make a purchase, attempt a return, or interact much with the staff here. I pretty much walked in and out today, all within 5 to 10 minutes time. So for a rather cursory review, I'd put down 4 stars for now. (A neutral score is what I intend to give, but 3 stars look sort of wrong. Most of y'all think 3 stars or below means a bad business right?) Should opinions and feelings change in the future, I will update then. read more

This is the best location ever! The employees are the best and always helpful in finding what I need. I am always greeted every time I step inside. Everyone is very sweet. Store is small but beautiful and cozy. Do not listen to any negative reviews about this location because this place always provides top customer service. LOVE BIRCH STREET read more

As someone who HATES shopping but was gifted with a $100 Bath&Body Works gift card (unused since 2017...which goes to show you how much I hate shopping), I was thrilled to find a Bath&Body Works store that wasn't located inside a mall. Both Diana (store manager) and Marissa have a friendly demeanor and I noticed that they treated all of their customers with VIP service. I was extremely impressed how much product knowledge they had, ie. they both knew the exact prices/locations of everything, what discounts were occurring, Bath&Body Works App promotions etc. Because I was shopping there during the weekdays when it's not crazy busy, they gave me personalized service and helped me figure out how to get the best deals for my $100 gift card. I could tell that they really enjoyed helping out their customers if time permitted. If I ever return to Bath&Body Works (because I still hate shopping), I'm definitely coming to the Downtown Brea Bath&Body Works during weekdays. Diana and Marissa actually made my shopping experience pleasant. I really hope that Bath&Body Works will give them the recognition that these two ladies deserve! read more

Bath & Body Works - 2 candle holders,1 candle,12 body washes=$110 - Cosmetics & Beauty Supply Near Me - Brea, California

I had an online order and I was greeted and helped by Tracy . She was extremely helpful and was very kind .

NOT OPEN LIKE INTERNET SAYS! went by and parked only to walk to door and find a sign on door saying its NOT OPEN. Hasn't been open for a long time. What's up!!!! Change internet to let people know ITS CLOSED! read more

I admit, I LOVE shopping at any Bath & Body store. Mainly to purchase scented hand sanitizers but they also offer several varieties of hand lotions which I use daily. This location was extra nice, mainly bcos of the customer service I received while shopping. The two store employees on this specific Wednesday I visited, were simply AWESOME! Customer service is ALWAYS a HUGE plus while shopping at any Bath & Body store however, at this store, I was welcomed as soon as the stepped one foot into the store. YES, ONE FOOT! Never having visited this specific store, I was unsure where to locate hand sanitizers. I was escorted all the way to the area of the store in which these items were on display. Next, I inquired about hand lotions. Once again, instead of someone simply pointing to any area of the store, this employee came from behind the counter and escorted me to the area of the store where I could find several varieties of hand lotions. Instead of simply walking away, this employee (sorry that I did not get your name), opened a couple of sample bottles and had me take a whiff of each lotion in order to smell which one I liked best. After picking up a few more items, I approached the counter to pay and was greeted by this same employee with a very welcoming attitude and paid for my merchandise. I might add that I observed that BOTH employees treated every single customer the way I was treated while in the store. A HUGE PLUS! Both employees are to be commended for a GREAT attitude, treating every customer like they matter, knowledge of store products and their professionalism, THANK YOU! The store itself was very clean and organized. All shelves were fully stocked and signage throughout the store was on point. One could easily see from the front of the store, which items were on sale/clearance throughout the store I will DEFINETLY return to this store read more

Bath & Body Works - Store front - Cosmetics & Beauty Supply Near Me - Brea, California

Marked improvement in service at this charming location on the Brea Promenade. Diana is always kind and considerate. Hi Paula. Floors are cement. Not sure if remodeling is underway. Portable A/C units within for cool summer shopping. Candles were wrapped beautifully. Used my mobile app to get complimentary items. They stock special items for VIP customers (thanks ladies). Promenade location is safe and clean. Pleased with this charming store though not commodious it offers precise and focused service delineating excellence. Close to Tracks at Brea for walking. Grateful for the team here. 4 ! read more

Out of all Bath and Body Works locations there are in their company, this location is my favorite, and the best customer experience. They're always helpful, professional, and give excellent customer service with a smile. I am never disappointed here. I always wonder how they have their merchandise well stocked and set up so nice. This store is friendly, and the shelves are clean. No worries or complaints here. I always find what I'm looking for. I just enjoy this store location. Check it out. Have fun!!! read more

This location has been my favorite one to shop at, but my visit yesterday has been the best shopping experience I've had here. Both employees working, Dulce and Lewis, were very helpful and friendly. Dulce helped direct me to the items I was looking for. As I was chatting with her about a $10 off of $40 coupon I was going to use, she suggested that I check out Retail Me Not for an even better coupon: $10 off of $30. Great deal, and I ended up buying MORE stuff because of this coupon (which I was able to use multiple times). Lewis helped me out at check out and was very friendly and patient, especially since my order had to be divided into 4 different checks in order to use all of my coupons. I'm looking forward to shopping with them again soon! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Brea, California

Less than friendly employee refused my wallflower return. So much for their claim "We want you to love it!" Not cool.

I just love love love Bath and Body Works! Above all? Their products are cruelty free, NOT tested on animals! Beauty without bunnies, this is one of the main reasons I chose Bath and Body as my daily basic body and skincare, such as shower gel, bubble bath, body lotion and cream. Their hand sanitizer and cream are the MUST haves when I am out! Also they have so many home scents selections, fragrances and candles, that's one way for your home to smell fresh and pretty all the time! I have been using their signature collections for years, as well as some other nice collections, I have to say, everything smells the best, so many flavors to choose from, they keep the good old popular ones, add new ones all the time! My favorite ones have to be Twilight Woods, Moonlight and Sweet Pea! The Aromatherapy colletion specially made for Bath and Body Works is great, they have so many remedies such as stress relieve, goodnight sleep, highlighten sensuality, and much more! They now have men's selections too, hubby got some goodies to try, this store is for both of us, how romamtic! It seems I always shop here whenever we are in downtown Brea, and every time they have big sales going on, that's awesome! The deals are so good from time to time, like buy 3 get 3 free this weekend, they have half year sale, the deals are even better! Their holiday sales are amazing, the deals are ridiculously great! Also their gift sets make the perfect birthday or holiday presents, at great values too! The eye candy sales girls here are always so friendly and helpful. They always greet me the second I step into the store, get me shopping bags, ask me what I want and need, they put on big pleasant smiles all the time, makes me want to pick more stuffs up! Don't know if that's a good thing or bad thing?! Bath and Body Works is a very important part in my life, that's how I keep my skin soft & smooth, also smell so good all the time! Ps. Sign up their email for deals and sales. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Brea, California

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My boyfriend and I we shopping around and Tracy was very helpful and kind to us. She went out of her way to look for items that were out of stock on the sales floor. When it came time to pay she was patient with me since I forgotten my gift card at home. Jackie was also kind enough to assist with the transaction. Overall, we had a 5 start experience shopping here. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Brea, California

I had went to every store within a 25 mile radius from where I live not a single store had the Papaya Paradise Cove if you don't know what that is I highly recommend getting it you won't be disappointed learned about it through a coworker I fell in love with the smell so did my fiancé so when I came to this store Diana was very helpful she went the extra mile and looked for the product for me. She even went to the back and checked if they had it in stock. I didn't even have to ask like every other store I had previously went to those stores should follow this stores example of helpful customer service. I don't care that this store is super far away from where I live I'm coming back! Once I run out of product lol read more

Bath & Body Works - Papaya Paradise Cove - Cosmetics & Beauty Supply Near Me - Brea, California

Whoo! Once you walk in here, you can smell the aroma that is Bath and Body Works. This store is in Downtown Brea, just down the street from Merely Sweets and next to Starbucks Coffee. There is less people here than the one over in the Brea Mall. The workers here are friendly and try to help you with whatever you need, including scents and sales that are going on. Sometimes, though, they are just sitting at the register talking to each other while ignoring the customers (so depends on who you get). Always bring coupons or wait for a sale! :) read more

Bath & Body Works - semi annual sale - Cosmetics & Beauty Supply Near Me - Brea, California

This is my favorite location and always drive from Whittier to shop here! Their stock is always on point, parking is easy, store is clean and checkout is fast. Lewis is super nice and funny, helpful and a pleasure to shop with...thank you for all your great customer service! read more

This Bath and Body Works has friendly staff who like to show off plenty of smiles. Unfortunately, this store is small and has narrow walkways. Thank goodness we didn't have the boys because they would have a field day in here. If are the dad pushing the stroller around, just wait outside. The wife and I strolled in because of the sale going on. This is the time of the year that my wife will stock up for a year on nice smelling hand soap. I always feel cleaner coming out of this store but my nose pays the price ;o( read more

Bath & Body Works - Inside the store. - Cosmetics & Beauty Supply Near Me - Brea, California

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A soap store that is closed during a pandemic. While all the other stores are open. Shame on you!

I don't like Bath & Body Works as much as I did when I was in high school. Back then, I loved the scents and the luxury of buying an array of products in different scents. Now I appreciate products that are reasonably priced, highly effective for moisturizing and more lightly scented. B&BW just isn't that for me. I like to purchase their products for gifts - especially when you can get a good deal. My mom likes their candles and I like the antibacterial products. In general, it's rare that I find myself at B&BW. I like that you don't have to go all the way to the mall to shop for their products. I also like that it's near restaurants and the theater. read more

This location has consistently provided crap customer service any and every time I've come in. No sales associate has ever once greeted me. Any interaction I've ever had with a sales associate is when I'm finally at the cash register checking out. Some customers may like the fact that they aren't "bothered" while shopping or don't care either way if someone greets them but I'm not that customer. I had worked at Bath and Body Works during my time in college for years and was trained to provide equal customer service to everyone (which also means greeting and asking open ended questions to every single person who comes in the store). This is the only location I've ever been to that does not do that. If I were a secret shopper I'd gladly flunk the heck out of this location. I'll happily continue going to the location at the Brea mall and not waste any more time coming to this one. read more

I was greeted by Anthony. He also helped me with ALL my returns! He was very friendly and patient with all of my receipts I had in hand! Thank you Anthony for making my returns so pleasant! Appreciate it when store employees are friendly and helpful. Makes my shopping experience that much better! Thanks again! read more

I have been coming here for years and they never disappoint. The employees are always super sweet and professional (unlike Fullerton). I definitely recommend this store, it's in a nice area and you always feel welcomed. read more

Me and one of my friends came into this location tonight 3/12/2021. We were greated by one of the employees at the door and she offered us hand sanitizer. While spraying our hands with the sanitizer she gave us a speel about how they aren't allowing customers to open and smell any products because of covid-19 and to keep our nose and mouth covered. We said "oh okay, yeah we get it". In our heads we thought "just don't unscrew any products open". So we continued through the store as she was clearly keeping an eye on the both of us. (Don't understand why). We went to smell some of the body washes and she comes up to us and says "I don't know if I just didn't make it clear to you two but there is absolutely no opening any products" and I said "I just thought you mean no screwing any products open?" She responded "yeah, not that either" so I responded "Well how am I supposed to even smell the new products you guys have out?" She said to get candles with similar scents and smell those or to smell two candles at the same time with similar scents. We were both like "uh, okay?". She made us feel very uncomfortable and embarrassed because she made it known in front of all the other customers that we were doing things wrong. We ended up waiting until she was distracted with other customers before we walked out of the store. We understand the covid rules but don't make your customers feel stupid or embarrassed because they make a mistake. read more

Always a fun trip! New products, colorful possibilities for myself and others. Have to hold my breath sometimes. Not everything is for everyone, but most will find many items to interest them. read more

I was doing some Christmas shopping and the staff was amazing! They informed me that I should download the app to earn extra rewards on my purchases. Oscar was beyond helpful in organizing my order to get the most bang for my buck. He was friendly, organized, fast, and overall fantastic at his job. I always make the extra trip to go to this location. It is always clean and the staff is always wonderful. Thank you Oscar for a job well done! read more

I love B&BW! I usually don't go into B&BW since it is pretty expensive if you buy it at face price... but if you go during coupon time, then it's worth it! The ladies who were working while my friend and I were in there were so helpful! Not too pushy, and gave great recommendations. They also gave us coupons and suggestions on how to bundle them! I only wish that this location was a bit larger or that they had certain soaps/bathscrubs of certain scents. Sometimes they didn't have them. But I think I've bought enough for this upcoming year! read more

I came in to return three items that I didn't need. I patiently waited in line to do so. One of the employees (unfortunately didn't get her name, none of the employees had name tags on) came around and put her mask under her chin and asked if I was paying with card. I told her a return and keep in mind that the music was so loud she couldn't hear me. I had to repeat myself twice. I inform her if she can't hear then it should be a noted to have music lowered. I was disappointed that she had take her mask off for a brief moment to assist me. As I browsed around the candle section since there was a sale, I asked another employee ((found out she's a manager), for suggestions on the candles. I informed her about the other employee with the mask. She said she'll discuss it with the employee. But didn't seem to care about the music. Don't get me wrong, this manager is friendly; but not once was the music lowered after I informed her about that aspect of it all. As I returned to the line to pay for the candles, I ended up getting the same employee with the mask. She goes on to tell me that she was told about the mask, not once apologized about it. She also informed me that she was vaccinated, why she told me this, not sure. How would I know if she's been given both shots. She and the other employees maybe fully vaccinated, but no one knows if the other clients are vaccinated. I would have given either 4 or 5 star review, but without the apology from this one employee and no name tags worn, I have to give less stars. Being in retail/customer service and in the middle of a pandemic, please be more alert of your surroundings and for yourself of others during this pandemic. You may mean well, but for the safety of others until this pandemic gets better or ends. Keep in mind of what you do and how it projects of how you look. read more

Waiting in line for a sale but the staff offered water, an umbrella for the heat, and a morning greeting with a smile. It made standing in line fine. read more