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    Nordstrom Brea Mall

    3.4 (556 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    Free flowers on Mother's day with $150 purchase
    Lynnette V.

    My recent visits to Nordstrom left me quite disappointed with the level of customer service, particularly in two different departments. This review is specific to customer service at the Brea Mall location. On May 17, 2025, I stopped by the Byredo counter hoping to purchase a lotion. The male associate informed me they were out of stock and needed to reorder. Since I was already there, I tried a perfume and sprayed it on a testing strip, he bluntly told me, "Could you spray away from the counter, because it gets sticky here". This felt incredibly rude and unwelcoming, and I simply walked away without saying anything further. From my experience, I've noticed a pattern in the Handbag Department that shows unfair distinction. On two separate occasions, when I was wearing a more visibly "signature" handbag, sales associates would either immediately compliment my purse or approach me, being overly attentive. In contrast, when I'm not carrying a high-end bag or dressed in more casual attire, no one even bothered to ask if I need help. This inconsistency in service based on a customer's appearance or style is very disappointing and frankly, quite off-putting for a store like Nordstrom. I believe that everyone should get a consistent standard of courteous and helpful service irrespective of what they are wearing.

    Erica T.

    Usually I love Nordstrom but this location wasn't as appealing as South Coast. It was missing the nordies it factor. Even the ebar was mediocre.

    Israel A.

    Avoid The Black Tux at the Brea Nordstrom -- terrible experience. The Black Tux location inside Nordstrom Brea is a joke. Nordstrom should either require them to have regular, reliable employees or remove them from the store altogether. I've heard great things about The Black Tux, but my experience was awful. The Brea "location" isn't even a real store -- it's just a few random chairs in the middle of a Nordstrom. I had a confirmed appointment for Sunday at 1 PM, but no one ever showed up. The day before, the same thing happened to another member of my wedding party. They warned me to call and confirm because their appointment had been randomly canceled. Unfortunately, the only way to reach anyone is through the corporate number, which means sitting on hold forever and still getting no real help. When I spoke with a Nordstrom sales associate, they said this happens often and that The Black Tux employees come and go whenever they want. He even apologized and recommended going with a different suit company. After being on hold with corporate for over an hour, they finally said someone might show up around 2:30 PM -- but they wouldn't be able to help me that day. It's completely unprofessional for a company that markets itself as a "luxury" suit rental service to have no dedicated staff or real storefront. Save yourself the frustration and go somewhere that actually values their customers and their time. Tip: If you still plan to try them, call and confirm multiple times before going in -- they clearly don't value customers' time or commitments.

    DeLayne B.

    I've been coming to this Nordstrom for as long as I can remember. I love it because I know where everything is. The people are wonderful that work there, but I have to admit it is taking its toll being brick and mortar. Please support in person shopping, this season especially!

    Kri O.

    Extremely Disappointed with Curbside Pickup Service I've been a loyal Nordstrom customer since 2016 and have used curbside pickup since it first launched--so I know how it's supposed to work. This time, I waited 20 minutes in the designated stall before noticing another car pull up next to me and receive their order within 5 minutes. When I asked for help, an associate named Karly (I think that was her name) told me they "didn't get an alert" from me. She even had the audacity to question whether I entered a stall number when checking in--yes, I did, just like I always do. The app clearly said "Justine is getting your order." Karly offered to help and said she'd check on it. I waited another 5+ minutes, only to get a call from her saying the shoes I ordered were damaged and that she had to go downstairs to find a new pair. By this time, I had already waited a total of 30 minutes, was livid, and now running late for my family's dinner. Nordstrom Brea used to be my go-to location, especially because of their awesome customer service--but after this experience, they've lost me as a customer. This was disappointing, frustrating, and completely avoidable.

    Luis C.

    This is great store with a great clothing selection and brands. The store is well stocked and esthetically beautiful. The staff is always top notch, polite, friendly, and supper attentive. I really enjoy shopping here!!

    Diana, excellent customer service.
    Judy a.

    This is for diana in Nordstrom's. What an awesome person you were the day after Christmas. Your customer service is second to none. I've had a bad experience at Macys. And when I saw you, I was just happy that you were so kind again your customer service second to none diana. Thank you again..

    Service sucks

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    Nordstrom Brea Mall Reviews in Other Languages

    Ask the Community - Nordstrom Brea Mall

    What side of the mall is the curbside pickup? Thank you

    Hello Gloria, when the store is available @ 10am please give them a call at 714.529.0123. They'll be happy to answer that for you. Thanks! -Zelina

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    Review Highlights - Nordstrom Brea Mall

    D department and sometimes juniors and their staff is super helpful when I need someone to consult with.

    Mentioned in 17 reviews

    Read more highlights

    Zara

    Zara

    2.0(15 reviews)
    0.0 mi

    My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before…read moreand couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,)

    Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

    Photos
    Zara
    Zara - Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(

    Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(

    Zara

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    J Crew Factory

    J Crew Factory

    4.4(9 reviews)
    1.1 mi

    Surprised (but pleasantly so) to see a J.Crew Factory pop up in this plaza -- definitely wasn't…read moreexpecting it, but the familiar "SALE" signs pulled me in right away. This brand always gives me major '90s throwback vibes, which I appreciate. The store itself is very clean, items well stocked and well-organized, with plenty of space to browse. There were only a couple other customers inside. That said, the staff were chit-chatting and didn't seem particularly engaged to acknowledge you as you walk by which put a bit of a damper on the experience. (FYI - I like to be left alone when I'm browsing, but a courtesy hello would be nice when you come in). I wandered around for a while but didn't find anything that stood out enough to buy --- the sale wasn't a wow-factor...even with 60% off clearance. Overall, it's nice to have this store here, but my visit felt a little underwhelming. Maybe need to try again for Black Friday!

    J. Crew Factory (and Ulta) took over the previous Cost Plus location, in the plaza with Michaels,…read moreNordstrom Rack, Tillys, Staples, etc. I have passed by this location numerous times without even noticing that it had become a J. Crew. One can see the Ulta signs (both sides) from Imperial but J. Crew is a bit harder to see (unless it's dark and it's lighted up). A friend told me this week that she's shopped here a few times, and I was surprised to hear a J. Crew Factory store had opened up here. Most of the items in the store had a discount posted near them, but the deals also got better as one walks further and further into the store - especially in the back with the clearance section. Everything is neat and tidy. There were many sizes in stock, unless they were on a special sale with only a handful of items left in that style. There were employees throughout the store, restocking and tidying up items. The fitting rooms are in the back of the store. Checkout was fast and the employees are very kind and efficient. I was able to grab a few items for myself and a family member, at great deals. There is plenty of parking in front of the store. I will most definitely be returning in the future!

    Photos
    J Crew Factory - Exterior

    Exterior

    J Crew Factory - Lots of clothings and accessories.

    Lots of clothings and accessories.

    J Crew Factory - The sign outside the front door advertising GREAT SALE (but meh).

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    The sign outside the front door advertising GREAT SALE (but meh).

    COSMOTOG - Engineered Garments

    COSMOTOG

    4.4(14 reviews)
    1.2 mi
    $$$

    I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

    Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!

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    COSMOTOG
    COSMOTOG
    COSMOTOG

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    Nordstrom Brea Mall - deptstores - Updated May 2026

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