First time in this Bath and body. You walk in your greeting was such a wonderful person. Claudia, your customer service is second to none. I hope your managers recognize you. I watched you not only help me and make me feel so comfortable, but I watched you with others A1 customer service read more

Bath & Body Works - Claudia SO nice - Cosmetics & Beauty Supply Near Me - Chino, California

Came in today to use my mother's Day gift cards ... and I was greeted by a lady named Cynthia the employee she was absolutely amazing , very friendly, kind , and took time to ask me if I needed help with anything she guided me throughout Bath and body , Her willingness to go above and beyond for customers does not go unnoticed. Thank you for your outstanding service!" read more

Went in to exchange a gift and it was very busy that day. It was during the 1,2, 3 dollar sale. Yvonne and Jen were extremely nice helping me locate the scent that i was looking for. Very helpful and nice especially during the holiday rush read more

Wife send text on phone Wife ask me to pick up order Me go to store Smell good here They give me order Go home, give to wife Wife smell good - Caveman Husband read more

Excellent customer service by Maya and Jacqueline!!!! Regardless how busy the store is they went above and beyond to help me out and answer my questions!!! read more

The brick and mortar store should operate as one company with the online business. I purchased product 24 hours before there was a flash sale and I paid a dollar more per item than if I had just ordered it online. I called the day after New Year's Day, assuming they were closed on New Year's Day and was told that I couldn't get the difference because I had called them The day after the sale. I don't see how they're not the same store and these company policies lead me to believe that maybe I should just stick to online ordering rather than going to the store. read more

I walked into the store and there was not one customer in there. Three employees, no one greeted me. They actually looked me up and down. I continue to shop the wallflowers right next to them and they continue to talk about whatever it is they were talking about? Didn't even speak to me. On my way out, the one standing in the corner by the door once again looked me up and down and said nothing. read more

Love the hassle free shopping experience whenever I come here. Came here to take advantage of the 40% off sale and use coupons/offers that I had on my app. I highly recommend creating an account and downloading their app, as you can stack discounts for additional savings! A new item that they have are the foaming soap refills! Eco-friendly recyclable carton that fills up to 3.6 bottles! Also recommend ordering online and picking up in store if you want to save time. read more

Stopped in after a great lunch with a friend I hadn't seen since the onset of Covid. GREAT SERVICE FROM THE ENTIRE STAFF! Greated as soon as we entered and asked if we needed any assistance by every employee that crossed our path. They were all very well informed and knowledgeable about the products and sales going on. I would recommend this store location. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chino, California

Charged me twice for my transaction when I had explained my card was already accepted. Sure enough I checked I was charged twice but all the employees said were "I don't know what you want me to do this happens to me too" and basically blamed my bank for the error and I still have not gotten refunded. Please work on your system so this will not happen to anyone else read more

AMAAAAZING STAFF!! cannot stress that enough!!! they're all such major sweethearts & were more than willing to help out. informative, friendly & overall amazing. always have product in store, by far the best B&BW location in the area!!! MAHOGANY TEAKWOOD FOREVER!!!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chino, California

Even though I've been to several other Bath & Body Works, this location has always been my favorite location since they have the best customer service in compare to their other locations... Due to COVID, there is a wait outside at times and if you have any rewards, make sure to use them within 90 days otherwise they expire and unlike before, they won't redeem them after that... The prices of their candles have gone up a couple dollars but their store is always spotless and the employees are always very informative and helpful!!! read more

Bath & Body Works - 3-wick candles were $10 off today!!! - Cosmetics & Beauty Supply Near Me - Chino, California

Candle day 2023 was a great success in large part to the wonderful staff at the Chino Bath & Body!! I was in and out in 30 minutes and got every scent on my wish list. The staff was wonderful and I was greeted right when I walked in and given a bag to start my shopping. Numerous employees asked if I needed help or recommendations. I would like to point out one employee in particular though. Brook always has a smile for you when you walk in. Her energy and enthusiasm she brings is so amazing. She is always helpful and I appreciate her for being so wonderful. Management should be very proud of this store! read more

Horrible costumer service by the "Manager " named Sthephanie, other employees there has more knowledge and customer service than her. She wasn't able to help or gave any solutions at all. Need to be more careful and selective with the Managers. read more

Woohoo for this Bath & Body Works (B&BW) location at the Chino Spectrum next to Target. I was able to swing by here after my Elite Perk to redeem my freebie and stock up on some hand soaps with my 20% off coupon. Parking: Free and spacious parking lot. Love that this B&BW store is a stand alone and not located inside a mall. I was able to come in, get what I needed and leave. The store itself is clean, chilled and nicely ventilated. The Staffers here are energetic, friendly and ready to offer you a bag or more to put your stuff in. Rewards Membership: Download the app - My B&BW to earn points for freebies (travel sizes and full sizes) as well as various e-coupons. Birthday Freebie: Travel size body wash or lotion of your choice. You can easily spend a good chunk of money in here whether you're buying something for yourself, family and friends. They're always running different/special promotions, and if you play your cards right (with the various e-coupons and freebies to redeem), you can easily leave here with tons of products, lol! Whenever I enter this store, I average about 10 minutes to two hours in here. Always sample before you buy! They have a sink area where you can test out the different types of soaps scents/textures as well as lotion testers all over the store. Staffer will even come up to you and ask if you want to try out the latest lotion(s) they're promoting. Overall, I'm glad that this B&BW store was nearby. Thank you for having my favorite scents in stock and loving those freebie rewards and coupons! read more

See all

Friendly staff always make shopping here a great experience. Always have the products in stock.

Wow. How slow of a biz are you?! The cashier was not honest initially giving me my correct change of $10.40. The register showed her to give me back $8.40 even that was wrong because I gave her $42.02 cash for a $31.62 something sale. She gave me $6.40 instead....a dishonest employee.... Maybe you should take some more ten-key classes before working here. Wow. Seriously?! I had to literally pull out my phone calculator to prove her wrong right on the spot. My math may not be my strong suit but come on, you can't count to $10?! Even my preschoolers can count to $10. What a joke. Although she admitted mistakes but this is not a place I want to come back at all despite a sale for trying to steal my $$. Gosh. MeThinksNot. read more

Went in to exchange a gift. Andrea helped me select a new lovely scent. She was very helpful and friendly. It's always a wonderful experience shopping here. read more

Many of the Bath & Body Works locations have started to re-open during the COVID-19 sheltering times, and this is one of them. I was running low on my handsoaps, and by giving a look-see on their website, this location was said to be open. So, I headed to the store and of course there was a huge line to get inside. They are currently limiting a few customers inside at a time. But the wait was not too bad, and orderly! They have staff at the lines to answer questions, which was great. Once you're inside, it smells like the usual great new fragrances you would smell when you walk-in to the store. This location had sanitation stations with their soaps and sink and they had samples for your use right when you walk in. The store was clean and the staff was attentive. It was actually nice to shop without a lot of people inside. I got my items and was in and out in a jiffy. I would come back again! And thank you to this location, for practicing safe social distancing! read more

I was so excited when one of my local Bath & Body Works reopened after being closed due to the 2020 Pandemic as it was right during their semi-annual sale & I love their scented hand sanitizers. I tried ordering it online in March but of course, they were sold out. Finally I was able to secure some online and it took over a month to receive, due to safety and cleaning protocols. But little to my surprise was that it was hand sanitizer from the men's collection. Whoops! I still used it. :) They've been open over a month now and still have tons of mini hand sanitizers. I've been stocking up!! The lines aren't as bad anymore either. Plus other B&BW locations have opened around So Cal. Love the rewards too. I already have 2 free up to $16 product I can pick! Make sure you download the Bath & Body Works app to accrue!! read more

Beyond EXCELLENT service by Cassie!!!! This will be my go to Bath & Body Works from now on!!!! Everyone was super friendly & very helpful!! For a super busy candle day, everything was wonderful!!! Very clean and organized for such a popular day! Parking was easy & location was quick to find. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chino, California

There are so many other locations that are much more convenient for me but the customer service here is superb. I always meet someone new that works here and they have not let me down once. Their inventory is not as full as other locations, but again I will continue to come here because the employees truly go out of their way to help you. I wish all locations were this kind and welcoming. read more

I love this store. The employees have always been so sweet and accommodating-even calling me back if something I called about just came in stock. The store is always clean and well maintained, and the lines are non existent because the staff are very on top of what's happening in the store. I have been coming here more often than I probably should, but I love the products and the staff makes this store all the better! read more

The employees here are so much more attentive and all around nicer than the employees at the Shoppes.

Great customer service! We were greeted with very friendly sales lady, who told us the layout of the store and ongoing Christmas sales! The checkout line was long but moving quickly. read more

It was a long wait and they were out of the lavender vanilla lotion. Still bought stuff but was disappointed.

Excellent Service Here From Angie And Alexis!! I Came In Here Looking For A Specific Scent I Loved At A Local Cafe And Angie Was Able To Direct Me To It Immediately. She Also Took The Time To Show Me Some Of Her Personal Favorites And Educate Me On The Coconut Shea Butter Line And How It's Designed To Benefit My Type Of Skin. Alexis Was So Sweet And Fun And Genuine And Happily Informed Me That I Selected One Of Her Favorite Scents. I Will Definitely Be Returning To This Store Because Of How Warm and Responsible the Vibes Are!! read more

Bath and bodyworks is my jam. Scented soaps, candles, body wash and hand sanitizer are why i frequent the store so often. They also have scented wall plug ins, lotions and other scented sundries. My wife really likes the sugar scrubs. If you download the app you'll accrue points every time you buy something and get rewards for free stuff in the store. Pretty rad read more

Bath & Body Works - Best scented candle - Cosmetics & Beauty Supply Near Me - Chino, California

"Welcome to Bath and Body, can I help you?" I have to give it up to this Bath and Body Works for great customer service. Whether it is sincere is irrelevant. I am not easily fooled, but their customer greeting approach is effective. I almost recognize the fact the candle I came to purchase is going to turn into a buy 15, get 1 free thing. I usually find myself at Bath and Body on key dates: Birthdays, Valentine's Day, and Christmas. I have to be honest, and forgive me, but the scents of the soaps, candles (especially the Stress Relief is cool....don't tell me male friends). Now this is embarrassing, but I am going to share it with my Yelp friends.....I imagine myself in a bath (cover your eyes.......just kidding) with candles burning and various Bath and Body potions nearby, and I am completely relaxed. But then I wake up....jump in the shower and get dressed. All kidding aside, this is a well-organized and clean store. The customer service, so far, has been above excellent. read more

Friendly staff, clean, organized, and they are always running special. Love all the merchandise they have. I just love coming here, i get out of here smelling so well jaja, read more

This review has to do with how people behave waiting outside in line and associates stationed outside not doing anything about it. I don't mind people talking on their phones. However, when you're so loud (customers at Target could probably hear you) and talking inappropriately while kids are around, I will give the stfu look. No, we don't want to know who did what to who, unless it was interesting, but it wasn't. Pretty sure that person noticed because they gave me some attitude later in line... haha! On the bright side, I got everything I needed at BBW! read more

I never thought I would make a post like this... until today. I was super excited to find out I could use my Victoria Secret credit card at Bath & Body works so I loaded up on the candles, accessories and more for Christmas gifts. When I went to pay, my card said invalid. I asked if they could look up my info and I was told NO. No they are not able to look up any information. I was sent away (more like shoo'd). Feeling confused I called Victoria Secret to see if maybe I had a wrong card and they said nothing is wrong with my card or account, and that Bath & Body works DOES have the capability to look up my info, it just takes a couple of minutes. I walk back in, the manager is there and seems annoyed. I pointed out the woman who told me looking up my info isn't possible. No one said I'm sorry. They rang me up looked up my info and order was approved. Didn't take more than a minute. My stuff was put in bags... and I was sent off again. The person before me got a "Merry Christmas and Have a nice day" I didn't get any of that. I'm Mexican, and the people who were helping me were white. I get this is Chino Hills, however I just moved to Chino Hills... and I feel like I was treated this way because of my race. Or maybe because I didn't look like the fancy stay at home moms who were shopping there. Not so sure. I hate that I feel this way, but I will never come back to this store ever again. read more

Well, it's a good thing I did my research online before going in and had a good idea on what I wanted to buy. Also, a good thing I looked up all the specials because only one special was announced to me, which was a sale on my two LEAST favorite scents. Instead if suggesting other specials or asking what notes I like in a scent so she could help find ones that suit me best, she continued with "well you could always give them away as a gift." Why am I going to buy scents I dislike to give them as gifts?! Worst suggestion ever. The store was extremely slow. There were two other people along with myself. The associates were so busy having a conversation, after trying to struggle and get something off of the top shelf (which neither of them noticed), I had to go up and ask one of them to get it for me. I then went to check out (with my 5 items) to which the associate then said "are we doing the buy 3 get 2 free today?) Yep (hence why I have 5 things), and the only way I knew you had that special to begin with was because I looked up online first. Clean, organized store. Horrible customer service. I usually spend a lot more when I shop there but I actually contemplated putting all of my stuff down altogether to leave. It was hard to justify giving this location any of my money. It's a good thing I smelled the new gardenia scent on one of my customers and just HAD to have it. I've had better service, during prime hours, while in the midst of a Christmas shopping rush at the store closer to my house in Orange County. Won't be coming back here. Too bad, I work right around the corner. 2 stars just because I love the products. read more

I always love to come to this location to purchase my products because they always maintain a clean and comfortable environment. I was greeted with such friendly service and helped out from Andrea! Andrea was providing EXCELLENT customer service! I was stuck on which fragrance to get and Andrea helped me find the perfect match! She definitely knows her stuff! Everyone else as well was very kind and friendly. I was a bit hesitant to shop because of Covid-19, but they had very safe precautions to keep everyone safe. Overall, I enjoyed my experience at Bath and Body Works today! Andrea had such a great attitude that even cheered me up and all while maintaining 6ft! I love this location and their safety precautions! read more

1) Very helpful and plesant staff, completely opposite of the Rancho - Foothill Blvd location. 2) They allow you to make separate transactions for each coupon that you have. AWESOME. 3) They take back returns and exchanges happily. This location had been around for years, still the only one I would prefer to go to... read more

I love this location! They have everything other Bath & Body Works locations offer without being in the middle of a crowded mall. My husband loves their new Burban scented candles and shower gels. I don't usually go shopping on black Friday but I was actually comfortable enough to come here that night and snag all the great deals. I didn't even have to wait in line very long and they had plenty of employees available if I needed help finding things in the store. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Chino, California

See all

Love this location, it can get insanely crowded whenever there is a sales but the line moved really quick and they made shopping there a breeze. They have a good checkout system and it works. read more

We ran in real quick before it closed and the girls working there were FANTASTIC!! Sarah, Stormy, Sally & Lhency you were so very helpful and patient getting everything checked out well after you closed. We will for sure return. read more

Sarah, Sally, Stormi, & Lhency were extremely professional and helpful despite the fact that we kept them there after hours. They were very informed on the products and patient. Will definitely return! read more

On 3/1/18 I walked into this store in hopes to find an item that I saw online. Unfortunately, the store did not carry the item as it is only an online special. I was disappointed and overwhelmed because it was a last-minute purchase. The item I saw online was to replace another purchase that was not really a bargain. My heart was set on the savings. Y'all can relate to that. If the store would have carried the item it would have saved 40% from the original purchase at another store ( not a bath and body ). The cashier working that evening helped me beyond expectations. When I thought all was lost. I was able to put together 8 gifts, saving me almost 50% from the original purchase at another store. This young lady was patient, creative, and an ideal model of what customer service should be. Her name Alexis Magaña. Sorry for the late post! People like you make a difference keep up the GREAT work. read more