I shop at Bath & Body Works frequently and spend hundreds of dollars each visit, so I always expect at least decent customer service--especially when the store isn't busy. Unfortunately, my experience today around 11:50 a.m. was very disappointing.
My sister and I finished gathering the items we wanted to purchase and went to the register. We waited for at least 10 minutes with no assistance. An associate named Kylie was standing right next to us talking to another customer and looking through a drawer, but never once acknowledged us--not even a simple "Hi, I'll be right with you." She clearly saw us waiting and still made no effort to help.
We eventually walked to the other side of the store to check out, and those associates kindly tried to help. They called over the microphone for someone to come to the register. Kylie responded, "I'm busy helping another customer, but I guess I'll help them," in a rude, dismissive tone.
Her attitude and lack of professionalism are exactly what ruin the customer experience and damage the store's reputation. I reported the situation to the manager, who seemed surprised and only offered a quick apology.
I left the store feeling shocked, hurt, and extremely disappointed. Bath & Body Works--please hire and train staff who actually value your customers. I will not be returning to this location again. read more