Went to this location for my bday goodie and ended up shopping out with 2 bags. Their prices are so reasonable. Lots of items to choose from, shelf's were fully stocked and smelled delicious. read more

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Everything! Ordered online and the pick up process was very efficient. The pickup area has a right in the front of the store. Staff was very friendly & helpful. read more

Clean, friendly service Have great deals just need to know when to go Holiday season is great time read more

Sienna excellent good hearted employee. and For the way that they organize the store, you did a wonderful job with the displays. And the employees were very nice. read more

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I am on there app as a preferred customer and get notifications about sales. There was one for wallflowers 3.95. Plus had a 25% off coupon. They always took the offer. Now they don't they have different prices, and won't apply the 25% off coupon, they use too. Won't be shopping there again. This is a bait and switch situation. False advertisement! What changed. Your just going to loose business. read more

The staff here is always friendly and helpful. They always greet you with a sincere smile. This location is the best!

Placed an overnight order for pick up and was worried they might not pack it during the opening tasks and allow all the paid product to be sold to others. Luckily they were on top of it and the queue was handled well! When I went in to pick up the order they were welcoming and helped me find a couple more items as well. Definitely the B&BW to visit in the area! read more

The ladies where really helpful today 8/24 at 4 pm. The lady working in the front, Asian American "Wendy" was extremely rude. Was touching my phone without asking me especially during covid that is gross. She started scanning stuff on my account that I did not want scanned. Terrible attitude. Luckily The blonde and the other gal were extremely sweet and helpful they are the only reason I will return. Wendy needs a better attitude or find another job. Two stars because the two other gals were extremely nice. Thank you Wendy for ruining my shopping experience. If I see her again working I know to run the other way as you should too! read more

This store is unique and so are the associates that work there. Don't sleep on this bath and body works.

Very clean store - walked in today and it was pretty busy around 1 - I had to do an exchange on two lotions- little line only one girl checking all of us out while there was about 4 girls working hard getting bags out from back for new promotion starting that were going on carts for upcoming days . Would have been nice to have one more girl checking us out but it's okay - over all 4 stars for service and the girl that helped me was nice it was quick and I was out. Thank you girls for keeping it all stocked so nicely . read more

I was greeted with a smile right away by a nice sales associate. They are always fully stocked in their store like super cute. They take pride in it, and I appreciate it when a business invests in their employees instead of making everything self check out without people around! If you have time to stop by & find the perfect fragrance for you, they have everything from lotions to creams to body wash soap, to hand sanitizer, candles, car freshener, and more. read more

I enjoy this store so much! It just makes me happy walking in. I cannot stop purchasing candles for myself, friends, and family for gifts! The vanilla bean Noel is the only body wash that I use throughout the whole year, so I always stock up during Christmas time. Thank you for all being amazing employees here as well with always being willing to help! read more

Love this store! Five stars for sure! They always have plenty of stock on everything and the staff is always so incredibly friendly and helpful. I always spend WAY too much there! read more

I stopped by to redeem a reward (I'm in the My Bath & Body Works Rewards Program) and was greeted immediately and asked if I needed any help. I used one of the hand sanitizers by the door and wandered around looking at all the selections. I had a question about when their Vanilla Bean Noel scent would be back in store and an employee told me it would come back in the beginning of November. Quantity deals (i.e. Buy 3, get 2 Free, etc) and lots of scents were available. Among these were Fall and Halloween themed scents, such as Vampire Blood (mild, sweet, and pleasant), and Pumpkin Pecan Waffles (super sweet). Bath & Body Works brings out tons of new scents every year, and discontinues many of them. Some of the discontinued fragrances wind up on their website, or return at their Semi Annual Sales. In years past, the nomenclature of their fragrances was less mysterious. Names such as Country Apple, Cucumber Melon, Pearberry, and Sun-Ripened Raspberry abounded, making it easy to imagine how these lotions, shower gels, and other goods would smell. In the present day, perusing around the store, I saw names like Sunset Glow, Into the Night, A Thousand Wishes, Gingham, Sunrise Yoga, and Beautiful Day. Without actually trying the fragrances (i.e. spraying one of their tester cards with a Fine Fragrance Mist or Eau de Parfum), or reading the description of the scent notes on the back of the products, I would have no idea what they smell like. What works best for me is to spray a fragrance on my wrist, or to spray interesting looking ones on the paper cards provided for that purpose on the shelves. In addition to the hand sanitizers by the entrance, there is also a sink inside the store with hand soaps and paper towels for customer use. I didn't experience any pressure to buy during my visit. When I told the cashier I was just going to redeem my reward, she didn't mind at all. I ended up getting the Sunset Glow Fine Fragrance Mist. I like the light, pleasant scent, which has coconut and moonflower notes. I almost bought Into the Night (described in some online reviews as similar to Mon Paris by Yves Saint Laurent), but was unsure as the scent was bolder than what I typically buy. The check out experience seemed safe: there was a plexiglass barrier through which the cashier scanned my phone's rewards information. I would recommend this Bath & Body Works location. I rated it a 4 instead of a 5 because of some disappointing experiences in the past, and the fact that I've had better experiences at the Newport Beach Fashion Island store. The Laguna Niguel location is still very good. The customer service has improved and the employees were helpful and sweet. read more

I Want To Thank The 3 Girls who helped me. I Finally Used My Christmas Gift Card And Some Extra Money to get All My Goodies. I Got Lotions , Sprays , Shower Gels, Room Plug Ins, The Wall Plug -in Attachments the scents go in, Car Fresheners. I had fun and these 3 girls made it happen... Thank you. PARM-- MIChELA-- CASSANDrA I Will Be Back... But Not For Awhile you Set Me Up with My Goodies To Last A Long Time. Go Check The Store is Open Clean Following All Covid 19 Precautions and Laws. Go Check Them Out and Say Hi to These 3 Ladies.. Thank you Very Very Much Girls.. I Had Fun... read more

I love stores like this that are not attached to a mall. LOVE them. The employees here are helpful and friendly... I will definitely be returning here in the future :) read more

The manager there is the best super friendly customer service !! I've been shopping at B&BW works since I was a child and they continue to step up their game with their products read more

This store is my Happy Place, due, in large part, to the outstanding staff. Jackie & team go out of their way to provide the BEST customer service. How the entire team, even brand new sales associates, remembers not only my name but my fragrance preferences, is beyond me. But this attention to detail is why so many people love coming to this location. Today, after having been sick all through Christmas, I walked into the store and immediately felt wonderful. It's the little things that Jackie and her team do that can make a huge difference. Today they gave me Christmas. Thank you! read more

I was there purchasing some hand soaps for myself, and saw they were having a sale! I asked Rachel (the salesperson) if she would help me pick out some Christmas gifts... yes, I'm aware it's only September! Rachel, gladly grabbed a bag and walked around with me asking if I knew which frangrances they would like, and how old the my nieces were, etc. She was great at helping me find something that everyone would of love! I would highly recommend this place. It has that old school feel to it - very personable! Thank you again, Rachel! You were wonderful! read more

Bath & Body Works - Great deals for Christmas gifts! - Cosmetics & Beauty Supply Near Me - Laguna Niguel, California

This review is long overdue! I've gone to other locations but this is where I always get the best customer service!

I noticed the big sale they were having couple of weeks ago and decided to come in. The staff were super nice and helpful. One of the guys was a little too "friendly" towards my husband ;-) but we didn't mind the flirt. They had a great selection of the hand soaps I like to pile up on for the year. Really like this store and will be back. read more

Best bath & body works staff ever! They are always so kind!!! This location is always clean and stocked, it is very impressive and this will always be the place I go to when I need to restock on my products! read more

The staff at this location is always super friendly. Bekah was very helpful and has great energy. She truly made it fun to be in the store.

Like their 3-Wick candles. They are powerfully scented. I like to get them around the Holidays when they go on sale I also love their foaming soap's they have many different fragrances something for everyone read more

Came in today to check out their halloween stuff and pick up an online order! all of the halloween stuff was so cool and I met the nicest sales associate! she was so kind when she greeted me and offered exceptional assistance at check out! such a good experience! wish i could remember her name but now this is my new favorite b&bw location! read more

Huge thumbs up to the entire staff at this location. They all were very helpful and stayed calm and friendly with the insanely large crowds and rushes of people coming in for hand sanitizer. Thank you ladies for being so awesome! read more

Always have all the latest and greatest when it comes to soaps, candles, plug-ins, lotions, and sanitizers. And the staff is always super helpful during your shopping experience. read more

Worse experience I have ever had during my first visit to this location. Was walking through the store looking at different lotions, when I went to the a team member by the name of Chloe and received nothing but attitude when asking for help. Left a bad taste in my mouth and walked right out. I'll never be back to this location !!! read more

At every other bath and body works they will honor the coupons on the app but this is the second time I've come in there and they give me a hard time about the current promotions. Kelly helped us the other day and I genuinely felt like she was more interested in a sale than in my customer satisfaction. I gave this store a second chance and I hate to say that I was still disappointed. Will not be returning to this location. I would recommend the location at the mission Viejo mall though. read more

Just went by the store for the 2nd time this evening. Great customer service here, and like Mimi says the male manager is fantastic. He's so sweet and helpful. I wish I'd gotten his name. Anyhow, he does a good job of leading by example because the rest of the staff is helpful and friendly too. And enthusiastic about their product! They were all eager to help. A major pet peeve of mine is when I walk into a store and it's slow, so the staff is all standing around talking. NOT so in this store. It was kind of slow (almost closing I think) but the staff was cleaning up, straightening, and replenishing the displays instead of just standing around making me feel like I'm interrupting their break lol. This store is immaculately clean, and pretty large for a non-flagship location. I couldn't locate a product but they found it in the back for me within just a couple of minutes. Overall I had a very pleasant experience, spent too much money (lol) and will definitely come back. They send out coupons a lot, and when you go in to the store they give you MORE coupons. :) read more

On Nov 5, 2019 I went in to buy a few things. I overheard the staff talking badly about another staff member that they didn't like after they had left the store. They went on forever and it was very easily heard by anyone in the store. I was the only one in there so I guess they assumed it wasn't that risky to talk about other employees and about a customer that irritated them as well. I took a photo intending to send it directly to the store manager, but could not find any contact info. It was so inappropriate that I thought I would let the manager know vs getting on Yelp to tell everyone, but I went back today and it was even worse. I picked up an item that was in the 75% off section along with many more of the exact same item. It was obvious that I had picked it up there and hadn't found it in the wrong spot. The clerk was awful when I mentioned that it accidentally rang up for more. One of the staff said, "Don't worry we'll fix it" in a super condescending voice. I am in there shopping, in a super good mood, and get treated like I am a nuisance. I hope the manager or whomever needs to know can get the place under control. I won't be going back so it doesn't matter to me, but hopefully it helps the managing staff. read more

Bath & Body Works - Nov 5 at 5:48 pm - Cosmetics & Beauty Supply Near Me - Laguna Niguel, California

Out of all the locations I've been to this is the cleanest, nicest and friendliest location I've been to. All of the workers there are professional and helpful and are never inconvenienced by anyone! read more

I love this place in general for the variety of products and fragrances that they have to offer. The fragrances they produce every year are amazing, and they keep coming up with new ideas. Probably their new product development team is great. They have items and fragrances for everyone. I love the holiday collections specially the fall and winter ones. The candles burn perfectly and they smell truly as the label states. I am definitely recommending this place to anyone. read more

I came in earlier to get a small gift for my wife and the First Lady to help me was Megan. Red hair with amazing nails. She was super sweet and helpful since I had no idea what exactly I was looking for. She gave me a lot of options that she thought my wife would love (which my wife was very happy with) they were having a sale so I had to take full advantage! I will definitely be coming back to get some more because I saw they had a men section. read more

I absolutely LOVE the Laguna Niguel store. The staff is always so helpful and nice. It may not be as large a store as some of the others (South Coast Plaza, I'm looking at you), but I believe it's for this reason that such excellent service is provided. The management team is definitely upper echelon. Go! :) read more

I had to buy over 100 hand soaps for teacher gifts the team at this store was a huge help! Thanks, ladies!!

Worst service ever, never acknowledged three people at the register to having a conversation not sure if there's a new leader ship in this location but highly disappointed as this was my go to location read more

This is one of my favorite BBW because it's not part of a mall, it's always well kept, and has the most amazing and friendly staff! Customer service and items' display are excellent at this store. With fall around the corner I was shopping here for new fall fragrances, and Brandi was amazingly helpful. She picked the best candles for me, showed me how to get a discount, all in the most friendly and helpful manner possible. She even showed me how to use my iPhone for certain features! :-) Her customer service was A PLUS! I was also pleased to see they had a nice variety of candle holders with fall and leaves and pumpkin and even Halloween themes. read more

Everyone here is always so nice and helpful. They will help you make the most of your coupons. It is always clean and displays are nice as well. Because they are a smaller store sometimes they run out of popular scents and products. They don't always have the variety as some of the larger stores have. Which is to be expected of the smaller stores. Customer service is great. read more

I called to see if they had some items in stock and they said they had them so I drove there and waited about 5 minutes in line for them to check to see if they had the items and they said they did not...So I literally wasted my time driving there and my gas. Dont tell a customer false hope!!! Very disappointed! I rarely go to this location too because the lines are always long and they take FOREVER!!! read more