Recently came in for the spring sale and everyone was so helpful! Rene and Danny came to check in…read moreto see if I needed anything and were a delight! I definitely left buying things I probably didn't need... but felt good about it anyway! This location I like because they often have stock of things that go out of stock at other locations and there's a lot with free parking before 6 for two hours with lots of great shops and restaurants in the area. Definitely recommended as it's a pretty large store too!

I went to the Sephora in Beverly Hills while getting a present wrapped at Geary's and spent almost…read more$200 in like fifteen minutes. To be fair, I was buying a whole set of everyday makeup in travel sizes, but I was surprised by how quickly those minis added up. I don't buy makeup too often, so those travel sizes are actually quite good for me. (I'm still working on the blush I bought the day I got engaged in 2012.) I like how Sephora has them all lined up together in a little impulse buy area. Convenient and very enticing. The rest of the store is nice, too. I'm sure you've been to a Sephora before if you're reading this review. This one is in line with the others, with full inventory and a friendly staff. Sephora makes online shopping easy, but I still like to go into a physical store when I can. The Beverly Hills location has free public parking and a vibrant Rodeo Drive kind of vibe--it was quite busy on a Tuesday afternoon. Well worth a stop if you have make-up to buy, especially if you're already out of your car.

Fun and so friendly! This particular Jo Malone location was a pleasant experience! This clean and…read moreorganized store is so inviting! I've been a Jo Malone fanatic for decades! My mom introduced me to this brand, as she loved and wore Vintage Gardenia on a regular basis. Unfortunately, that fragrance is only available at their flagship store in England, and it's only available once every few years everywhere else. Every time I walk in, it reminds me of her. I love how this store displays their products! I received amazing customer service, the other day. I enjoy most of their products, and I'm considered a loyal fan! High quality and interesting combination of scents! Jo Malone creates everlasting memories for me. I bought English Pear and Freesia for a dear friend, and they certainly know how to gift wrap to impress the recipient! Highly recommend this lovely location! I always walk away with a huge smile on my face! Beyond 5 Stars!

Cherry, thank you so much, I love my new scents! You went above and beyond. The very best customer…read moreservice! I'll be in touch soon for another purchase. Thanks again!

I've been wanting to try the Glossier You Fleur EDP so I had to stop by THE glossier store in LA…read more (I ended up getting it ) The staff were so friendly and knowledgeable. They were also approachable if I had any questions. If you're ever in LA, you need to stop by this store!

As a first-time visitor to any Glossier location, I had an excellent experience!…read more I was greeted right when I walked in and then left to explore the store, which I appreciated! As previously mentioned, the store is spacious! The products are well showcased across multiple stations, making them easily accessible for sampling. It's rare for me to be able to check out all the items sold in a cosmetic store. I was able to make a clear decision about which items to purchase and didn't feel overwhelmed. Parker was awesome and rang me up! She answered all my questions and let me know about exclusive items sold only at Glossier locations, compared to Sephora. I purchased two of their perfume samplers and one of their cloud paint. My total was around $55 with tax. Their packing is super cute and added to the experience! I highly recommend!

The most aesthetically pleasing shopping experience…read more Diptyque is well known for their candles but their scents are sophisticated! The Do Sun is my favorite. Gardenia Blooms through the air!

This Diptyque location is tucked between Nike and Nordstroms. It's clean and organized inside…read more You'll basically find candles on one side and fragrances on the other. There is a sink at the middle of the store and you can try their soap products there. SERVICE Staff has been helpful and friendly on my visits. I left my contact info since what I was looking for wasn't in stock. They actually followed through and called me back a few weeks later. PARKING Grove garage parking (paid) or limited street parking (mainly metered)

Weird experience today. Been shopping here for my hair needs, my wife's needs etc over the past…read moreyears of my family and I living in the area. Usually really solid customer service. Not today. Came in real quick after work before heading out of town for the weekend and this young lady, teenager probably, was just a little rude. Assumed I didn't have a profile/ my phone number linked to their store. She did apologize for assuming but still. I found it very odd. Clearly profiled me in some category. Could have been the work uniform, scruff on my face, I don't know why. This being my neighborhood store I'm obviously going to come here more often than the West 3rd street location but I hope to get help from her colleagues for now on.

This is the best Sallys ever. My friend bleached my hair for hours, and I since then I've been…read moredoing a color correction while dealing with porosity and all that jazz. Not to mention I went from a brunette to a blond. Ismelada is SO knowledgeable and I absolutely adore her energy. She is the kindest, most helpful person I've had the pleasure of dealing with and she is so sincere. I not only appreciate her advice and all the amazing help she's given me, like even separating my hair for me so I don't bleach what should no longer be bleached or checking if my hair is elastic and so forth, but I enjoy saying hi to her and spending time as we figure out what my next steps are. Even though I'm dealing with a color correction of quite the magnitude, I thoroughly enjoyed it thanks to Ismelada and her staff. The other girls at this Sally's are also super kind ladies, sincerely pleasant and also very knowledgeable. Everyone at this location is exemplary on every front and thanks to them an otherwise stressful situation has turned into fun and learning that is becoming a hobby of mine. I am so happy I found Ismelada and the rest of the team at this Sally's. I literally get on the freeway and drive to this Sally's even though there are other locations closer to me. I highly recommend this location thanks to Ismelada and her staff. I would give a galaxy of stars if I could, the five max on here just doesn't cut it. Thank you Ismelada and team! You're amazing!

The experience here was fantastic! Was looking for a last minute gift for my girlfriend as we…read moreneared our 1 year anniversary. Chris helped me go through the scents and made personalized recommendations for her that I would've never thought of. Ended up leaving with the matcha perfume and some new perfume knowledge. Highly recommend visiting and asking for Chris :)

Drafted from earlier this year, hopefully things have changed…read more I wanted to experience a specific scent so while I was in the area, I decided to come by since I didn't feel like heading to The Grove on this particular day. Unfortunately, the girl who 'helped' me wasn't so great. Appeared to have no personality while lacking the more important thing (service). Basically repeating what I was asking about, no selling skills whatsoever. There were a couple other employees working, but this was the one who approached me so it was all downhill from here. Might have been a better time had it been one of them. Left empty handed and ended up at The Grove anyway where the experience was much better-

I always shop here in cosmoprof I never had such a amazing costumer service very professional…read morethere's a girl named Ximena such great person she helped me out with my shopping and everything I needed very kind ... hope next time I come she's there very good vibes with her...

1 star is not enough for this experience…read more On July 15, 2026 around 5:30 PM, I was approached by an employee without asking for help and questioned in an intrusive way. The situation escalated when he raised his voice and spoke to me aggressively over a hair color product. As both a customer and a cosmetology student, I expect professionalism this was completely unacceptable. The interaction felt hostile and disrespectful. I will be filing a formal complaint. Management needs to address this immediately.

A Truly Exceptional Aesop Experience…read more Today, I had the pleasure of speaking with Jeremiah from Aesop, and I felt compelled to share my appreciation. He provided outstanding customer service--professional, attentive, and genuinely helpful. He never rushed me, took the time to listen carefully to my concerns, and offered thoughtful feedback that greatly assisted me with the reason for my call. In an age where genuine customer care can sometimes feel rare, Jeremiah was a wonderful reminder that it still exists. His kindness also reminded me of another exceptional experience I had at Aesop's Century City location some time ago. I had visited the store to purchase a gift for a beloved member of our church family. She is one of those rare people whose kindness and presence brighten every room, and we wanted to give her something truly special--something unmistakably Aesop. Upon arriving, I was warmly greeted by a gentleman whose name I later learned was Pyrion. From the very beginning, he was welcoming, knowledgeable, and eager to help. After I shared a little about the recipient and the occasion, he thoughtfully guided me through various products and fragrances. I sampled numerous options, and not once did he make me feel hurried. He patiently answered my questions, encouraged me to explore different selections, and shared insightful information about the products, ingredients, and Aesop's commitment to thoughtful sourcing and environmental responsibility. When I finally selected the perfect fragrance, another excellent team member, Gary, assisted during checkout when an unexpected issue arose with my card. Both Pyrion and Gary handled the situation with remarkable patience, professionalism, and grace. What impressed me even more was that this all took place as the store was approaching closing time--and even after closing time. Yet neither gentleman showed the slightest sign of impatience. Instead, they remained calm, kind, and fully committed to ensuring I had a positive experience. The fragrance was beautifully packaged in Aesop's signature gift presentation--elegant, sophisticated, and memorable. Best of all, our church friend absolutely loved it. To Jeremiah, Pyrion, Gary, and the entire Aesop team: thank you for exemplifying what exceptional customer service looks like. Your professionalism is admirable, but it is your kindness, patience, and genuine care for people that truly set you apart. May God bless you abundantly. The pride you take in serving your customers shines through in every interaction, and it does not go unnoticed. With sincere gratitude, S.A.

I had an incredibly uncomfortable experience here when I tried to return a Christmas gift with the…read moregift receipt. The asian guy cashier extremely judgemental when I said it was a gift and wanted to return it because I do not need more hand creams, saying "it will go back to the original person's card, as it should, or we can do store credit". I opted for store credit and he was extremely pushy about me looking around for a purchase the exact same day. He came across very off putting and demeaning. The system ended up letting it go through to my credit card because that's what gift receipts are intended for, and he said "We'll let this happen just this one time." Perhaps he was just so disapproving that I was returning a gift that he acted so rudely but I hope he receives more training in customer service and creating a positive shopping experience.