A Truly Exceptional Aesop Experience Today, I had the pleasure of speaking with Jeremiah from Aesop, and I felt compelled to share my appreciation. He provided outstanding customer service--professional, attentive, and genuinely helpful. He never rushed me, took the time to listen carefully to my concerns, and offered thoughtful feedback that greatly assisted me with the reason for my call. In an age where genuine customer care can sometimes feel rare, Jeremiah was a wonderful reminder that it still exists. His kindness also reminded me of another exceptional experience I had at Aesop's Century City location some time ago. I had visited the store to purchase a gift for a beloved member of our church family. She is one of those rare people whose kindness and presence brighten every room, and we wanted to give her something truly special--something unmistakably Aesop. Upon arriving, I was warmly greeted by a gentleman whose name I later learned was Pyrion. From the very beginning, he was welcoming, knowledgeable, and eager to help. After I shared a little about the recipient and the occasion, he thoughtfully guided me through various products and fragrances. I sampled numerous options, and not once did he make me feel hurried. He patiently answered my questions, encouraged me to explore different selections, and shared insightful information about the products, ingredients, and Aesop's commitment to thoughtful sourcing and environmental responsibility. When I finally selected the perfect fragrance, another excellent team member, Gary, assisted during checkout when an unexpected issue arose with my card. Both Pyrion and Gary handled the situation with remarkable patience, professionalism, and grace. What impressed me even more was that this all took place as the store was approaching closing time--and even after closing time. Yet neither gentleman showed the slightest sign of impatience. Instead, they remained calm, kind, and fully committed to ensuring I had a positive experience. The fragrance was beautifully packaged in Aesop's signature gift presentation--elegant, sophisticated, and memorable. Best of all, our church friend absolutely loved it. To Jeremiah, Pyrion, Gary, and the entire Aesop team: thank you for exemplifying what exceptional customer service looks like. Your professionalism is admirable, but it is your kindness, patience, and genuine care for people that truly set you apart. May God bless you abundantly. The pride you take in serving your customers shines through in every interaction, and it does not go unnoticed. With sincere gratitude, S.A. read more

I had an incredibly uncomfortable experience here when I tried to return a Christmas gift with the gift receipt. The asian guy cashier extremely judgemental when I said it was a gift and wanted to return it because I do not need more hand creams, saying "it will go back to the original person's card, as it should, or we can do store credit". I opted for store credit and he was extremely pushy about me looking around for a purchase the exact same day. He came across very off putting and demeaning. The system ended up letting it go through to my credit card because that's what gift receipts are intended for, and he said "We'll let this happen just this one time." Perhaps he was just so disapproving that I was returning a gift that he acted so rudely but I hope he receives more training in customer service and creating a positive shopping experience. read more

Jamila made this visit an unforgettable one. I just want to thank her for her diligence and knowledge on products while still making it a personalized visit. I don't think I've ever had such a thorough yet. Fun time at aesop. Thank you for everything Jamila. read more

Aesop Century City - Cosmetics & Beauty Supply Near Me - Los Angeles, California

The Asian dude that works here has a nasty attitude, he was very nice to the group before me bought that a few items and gave them a lot of free gifts. When I came in to do a return he gave me a nasty face and does not answer my questions or talk to me. read more

Came here today among visiting a few other stores while here in Century City. I have to say that we were greeted instantly by none other than a gent named "Ryan", who was the CSA, or Customer Service All Star here at Aesop today. Sis and I came in and while she was a vet, I didn't have the slightest clue as to what oils were for this, or for that! Mr. Ryan was on top of his game educating both sis and I on what was best for different parts of the hands, face, and body-the costs of each product, size options-you name it. Ryan's personality was pleasant and most effective. Unlike some youngsters who start off in retail of some sort (I was among them), Ryan's approach and demeanor serves him well in that he never came off as being too aggressive or pushy, but was ready to "answer the call"....and a ton of questions. Thanks again Ryan! Like the Terminator....we'll be back! read more

Stopped by Aesop desperately looking for lotion for my dry hands and I loved their resurrection balm a friend gifted my for my birthday but I have to my mom during my visit home. Elizabeth greeted me and introduced me to several products for dry hands and helped me try the scrub, hand balm, and oil. I ended up getting the geranium leaf body scrub which I've been loving and the eleos aromatique hand balm. Looking forward to going back as holiday gifting season approaches! read more

BRENDA represents Aesop with grace and prestige. She is destined for greatness; never lose her! I've worked in customer service for nearly two decades, the first quarter of that in luxury retail, so I easily recognize Brenda as the dream archetype of brand representation. She immediately engaged me when I entered the store and listened to my needs, despite it being a little over an hour before closing. I was shopping for a gift and initially wanted to buy a premade gift set, but she helped me personalize my own custom set, arranged it beautifully in a box, and paid such impeccable detail to everything that I not only ended up spending TRIPLE my original budget but also purchased a few products for myself. I am so impressed with Brenda's joie de vivre and product knowledge, and I'm so much more excited to give this gift now. I've been a devoted client of Aesop for many years, and this experience only exemplifies my brand loyalty. read more

Aesop Century City - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I love Aesop products but the last two visits at this particular location has not been great. There are two women that work here that have a rude attitude. One of them was not busy and acted annoyed when asking about products and the other one also acted like she could care less. Very short with you, dry, and no conversation about the products. Maybe they need a spa day? They have a very stuck up attitude. I've worked retail and this is not the way to conduct business. I recommend other amazing Aesop locations. read more

BRENDA IF U SEE THIS ILY GIRL!!!!! Explanation of products 10/10, Convo 10/10, elegance, grace, she has it all!!!!!!!! Oh and I love aesop fragances too that was a plus. But I'm rly just here to say Brenda ILY read more

Love their products! Top notch. My skin never smelled and felt so good! So worth the investment.

Herbaceous, émollient, beautiful packaging, unique testers along the wall outside of the boutique. I feel like I fell into an enchanted forest and went for a wild romp! Nature in a tube or vial:) $35 ( $27 smaller sizes) for a gorgeous hand cream. Only need a dot, as it's that rich on skin. Specializing in custom scents, many tinctures, lots of products at the corner store. Another location opening as a kiosk ( unlike this beautiful boutique) in Westfield San Francisco very soon. read more

I like Aesop a lot, but this particular location had really rude service the last time I came here with my fiance's sister. We wanted to try out a soap and one of the girls behind the counter insisted on explaining the soap, which was fine, but then proceeded to direct us on how to wash our hands and where to place the drying cloth after. When we finished washing our hands, she mumbled a question to me that I could barely hear because of how quietly she talked. When I answered, "I don't know" to her question because she seemed like she really wanted an answer, she rolled her eyes and walked off. It's such a shame that we had an experience like this with the service here. I really wanted to show my fiance's sister the awesome Aesop soaps and face washes, but we didn't get to obviously and left with a sour taste in our mouth. Leaving 2 stars instead of 1 since I still like the soaps. read more

VIVIAN was FABULOUS!!!! She was extremely helpful and help me nail down the exact sent I wanted as well as making amazing suggestions about oils and other creams. She was extremely knowledgeable about the products and the ingredients . Do you so I'm very grateful she was able to help me. I bought a ton of stuff and I want to thank you so much for having such a fabulous employee read more

First of all, this has got to be my favorite Aesop location hands down just because of the design of the store. It's a beautiful space that is pleasant to walk into and shop in. I went in yesterday with my mom and the employee (Ambra, Amber? I apologize for the likelihood of botching your name) was extremely attentive, kind, and helpful, and not in an 'annoying' way. They were so nice to my mom and I and made sure to give us samples with my small purchase based off of my skincare/hair needs. I'm a long time shopper of Aesop products and am sad to admit that they can be one of those companies whose employees can often come off as abrasive or rude. But not at this location! Thank you for all your help and I can't wait to come back and shop soon. read more

Thank you Vesela for taking such great care of me! Will definitely be coming to this location for future visits

David Hockney would be proud: Aēsop's Century City outpost is inspired by a swimming pool. Designed by Aēsop's own in-house design department, the exterior combines raw concrete and large glass louvers, while the interior is lined by tiles glazed in sky blue. Shelving and accents are in stainless steel, recalling pool ladders. A single tropical plant with the tall silhouette like a palm tree and a coir fabric chair accent the spare, elegant space: It's perfectly unique, undeniably Aēsop. The staff on my visit was wonderfully gracious, and I felt bad that I had made a recent purchase at my local Aēsop in Downtown just a few days ago and didn't need anything right then. They really are such a warm and friendly staff - just like the associates at Downtown and Silver Lake. I know I'll have to visit this beautiful location again soon - as far as store design goes, it may just be favorite Aēsop in L.A. (Don't tell Downtown that!) read more

Stopped by to check out their products without anything specific in mind. We lucked out by getting Susan, she listened to each of our routines and skin types then gave us each suggestions and samples. She wrapped our purchases with care and was super sweet and knowledgeable throughout the process. She made the experience amazing, highly recommend going to this location and asking for her! read more

Lisa had such amazing customer service! She was incredibly warm and genuine. Very knowledgeable on the products and introduced us to a rind body balm and the hand wash with pumice that was heavenly. We can't wait to come back and see Lisa again! read more

This Aesop has the friendliest, most knowledgeable people working there. Every time I go in I'm always greeted with a smile and someone always has the answers to my questions. They are an eco responsible company to buy from and make the most luxurious products that smell beautiful and make my skin look really fresh and polished. read more

By far, one of the coolest shops in the mall. I absolutely love coming in and washing my hands! (And no, I never in a million years, ever would have thought that I would be writing a yelp review about washing my hands!) Every single product is incredible. EVERY. SINGLE. ONE! I started with hand soap, and trust me, it's the gateway product to everything else in this place... it looks unassuming and innocent, but watch out! Pretty soon you'll be hooked on moisturizer, post poo drops (yes, you read that correctly- and my kids are hooked on them. I was given a bottle as a housewarming present all wrapped in a lovely linen gift bag, and ever since, I have to have a bottle in every bathroom or we have upset little people in our house)! The face serum is insanely addicting, so much so, that I had a sample, used it - and immediately my friends asked if I had gotten work done because my skin looked so good. I have since run out- need to get more, and now my skin went back to looking bad... so I MUST get more. LIKE NOW! The manager, Linda, is amazing. She is truly magical and somehow, knows exactly what you need. If the mall weren't so bonkers crazy busy now that Eataly opened up, I'd go every day to wash my hands and just smell lovely and hang out with all these kind lovely ladies that work here... I honestly believe that's a requirement to work here- you have to be insanely kind and lovely to get hired by the company. Everyone is a gem, and you just want to hug everyone... after they wash your hands, of course! read more

I normally wouldn't buy such expensive products, but the ladies who work here really took the time to demonstrate each product I asked about, and explained the level of quality ingredients they use. I work in advertising so I am not an easy sell, I walked out spending around $300. One employee, Jenny, was so kind and helpful and made me feel comfortable asking about each product. It is tough to find companies that are transparent as to why they charge so much, and I truly feel like it was money well spent. So excited for all of my new products, and I will definitely be back. Thanks Jenny & team! read more

This store is fantastic! First of all it looks really cool - floor to ceiling blue tile like you're inside of a beautiful shower. Then there are the beautiful apothecary-styled product in different sized brown glass containers. It's a feast for the senses indeed! The product itself is top-notch. I happen to have fallen in love with the Reverence Aromatique Hand Wash in the vetiver root scent and the Damascan Rose Facial Treatment. They smell divine and do wondrous things for the skin. The staff is very knowledgable and friendly. We had the good fortune to have James helping us. He is a highly trained Aesop Expert. Plus you get sent home with various samples geared toward your skin type. Highly recommend this place! read more

Went to Aesop last week & Linda (or Lisa ahhh sorry now I forgot your name :( but she was so patient with showing my husband and I the best hand wash in the world (Reverence Aromatique) that we had to get it! She took her time and explained to us about Aesop and the products. She even gave us samples which made me so happy! Thank you Linda for your expertise and friendly demeanor. In case I got your name wrong, she is the Store Manager for anyone who wants to know and she is awesome! read more

Love everything about this shop! First of all, I have to say the store is super organized. Secondly, I just love how simple and sweet the shop looks. I have been to this shop 3 times this month. It is crazy! The products are not cheap, but for some reason, you just want to buy all of them. Linda is super helpful and patient. I got my hand cream and serum on the first visit and decided to come back for masque and body scrub. Now for the third visit, I have decided to change my whole skincare routine​ to solely Aesop products hahahahaha. I am obsessed with this brand! After every purchases, Linda gives me a ​sample of the products that I have not tried which is super nice:)​ read more