Fun and so friendly! This particular Jo Malone location was a pleasant experience! This clean and organized store is so inviting! I've been a Jo Malone fanatic for decades! My mom introduced me to this brand, as she loved and wore Vintage Gardenia on a regular basis. Unfortunately, that fragrance is only available at their flagship store in England, and it's only available once every few years everywhere else. Every time I walk in, it reminds me of her. I love how this store displays their products! I received amazing customer service, the other day. I enjoy most of their products, and I'm considered a loyal fan! High quality and interesting combination of scents! Jo Malone creates everlasting memories for me. I bought English Pear and Freesia for a dear friend, and they certainly know how to gift wrap to impress the recipient! Highly recommend this lovely location! I always walk away with a huge smile on my face! Beyond 5 Stars! read more

Cherry, thank you so much, I love my new scents! You went above and beyond. The very best customer service! I'll be in touch soon for another purchase. Thanks again! read more

My fiance and I went in today to pick out our wedding scents and Alex was absolutely lovely. She was very attentive and sweet during our appointment and made the experience very fun. She packaged our scents in the cutest heart shaped box and I will for sure be returning for future scented gifts. If you go, ask for Alex. She will make your visit worthwhile! read more

Jo Malone is one of my favorite perfume brand, very lovely store, and have the perfume i want(Orange Bitter is so good). Also gave me a lot of gifts and also helped me prepare a very exquisite outer packaging, so sweet. Very recommend! read more

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Came in to this particular Joe Malone after grabbing a bite with the fam at Javier's a bit down the way. Instantly greeted by a true to life CSA, or Customer Service All Star, Ms. Cherry herself! Personality plus, smiles for days, and an intimate knowledge of multiple products that by their very design are all unisex! Are you kidding me? You cant make this type of personalized customer service up, but here she was....and boy did she come through. In asking me what was my favorite fragrance outside of the Joe Malone brand, I had to admit it was none other than Chanel Blue. I've been rocking "the Blue" from within months of when it was first released, and was quick to inform Ms. Cherry that I was highly suspect as to whether or not she could recommend or come up with a product that I would also consider from the JM brand to be on par. I was blown away when she proceeded to recommend the Cypress and Grapevine Cologne Intense! Yeah buddy! Right up my alley...yes indeed! Little I did I realize that moms and sis were scheming all along right behind me and had planned on surprising me and purchasing one for my bday! And what a gift it was! Cherry then offered to wrap the gift up in a beautiful bag with all of the trimmings-but before that, offered to engrave my named initials on the top pf the product, and an additional five letters across one of the sides! Super sweet indeed. As the pics detail, I decided on my named initials RFG on the top, and went with ARIES, my astrological sign on the back of the bottle itself. Ms. Cherry, you outdid yourself this evening. You are the epitome of a cusomter service all star, and a credit to the Jo Malone brand. read more

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Nadia and Lisa did a wonderful job helping me out and made my shopping experience very lovely :) thank you!

3 Stars for the customer service I received yesterday. Cherie or Sherry...not sure the spelling, was extremely rude and condescending. She couldn't even form a question well enough to help me get what I needed. I hope management sees this and gets Cherie/Sherry some training and support. Nadia...again, not sure the spelling, did step up and help me out. Much appreciation to her. Alex however, is a gem and I'll be back to shop with her. read more

It has always been a wonderful experience coming in at this Jo Malone boutique. Kat is always above and beyond when treating her clients. We enjoy our time appreciating the layering of scents. Even if it's a longer drive, it is always worth it. Come in and enjoy the world of Jo Malone. Look for Kat! read more

i have purchased jo malone room scent with diffusers for the past few years. the recent order is either "grey" market or a very poor product. I have the diffusers (2) open for over three weeks and do not detect an odor at all. This is the last time i purchase Jo Malone room diffusers read more

My fiancé and I booked a wedding scent appointment with Nadia and had an amazing experience! The hand massage was very relaxing! She was so patient with us and helped us find the perfect scent for our special day. read more

It was such a treat shopping at Jo Malone. My fiancé and I booked an appointment to find our wedding scent and did a free hand + arm massage. Our consultant, Cherry was so sweet and very helpful. She was so knowledgeable about each scent and took her time help us mix/find our unique scent combination for our special day (something that Jo Malone is known for). She also informed us that we could engrave our bottles and even come back to get them painted when an artist they work with comes to the store. We are so impressed with the service we received! We will definitely be back :) read more

I purchased a large diffuser about a week ago. I got Myrrh and Tonka. The fragrance is absolutely delicious but only if you have your nose about 2" away. Any further and it's like not having a diffuser. Everyday, I hope that a miracle is going to happen, I turn the sticks around...but nothing. For a $100 + it's a big disappointment. I would recommend. read more

Jo Malone London - Joe Malone diffuser that doesn't diffuse - Perfume Near Me - Los Angeles, California

Jo Malone of London can be found in multiple stores Bit this store knows it's products and will walk you through the products. Also they have some agents only found in a company store. Sign up for emails and receive a gift on your birthday. Great sales people and your purchased will be wrapped to perfection read more

Love Jo Malone after going to this store. Everyone was so sweet, especially Esther who helped my friend and I choose our dream scents. She was so detail oriented and sweet in the entire process. Can't wait to come back :,). read more

Jo Malone London - Perfume Near Me - Los Angeles, California

Been a Jo Malone fan forever. This store is well-stocked and located in the newly renovated Century City mall. Jo Malone is an iconic British brand. My favorite is Peony & Blush Suede. P&BS has a flowery scent which is very distinctive to my liking. I suggest that you get to your nearest JM, and get yourselves some lovely JM bottles!! read more

One word, Kitty she was such a delight and so patient with me as she guided me through sniffing all of the diffuser fragrances. She has a very lovely energy and is delightful to speak with. Definitely completed my in store experience. As holiday season is around the corner I demand she receive and healthy holiday bonus. Or raise Thanks again kitty! Happy holidays read more

I didn't have such a great experience at the Bloomingdale's counter but a year ago I did. I brought my little chihuahua because she comes with me everywhere!! I came in here and was graced by the knowledge about parfums from the wonderful sales lady, Michelle!! It was my birthday and I was happy to learn all about middle notes, base notes, layering and more about the different scents. I was so happy to learn about this!! So glad I went here and it was an amazing birthday present to myself : ) I even got a little gift bag because it was my birthday!! read more

Jo Malone London - Such a lovely scent!! - Perfume Near Me - Los Angeles, California

This was one of the best Jo Malone locations I've ever been to. Such well informed employees that completely embody the brand, and draw you in with a generous and gracious brand experience. This year I've come to appreciate the power of using a simple scent to elevate your mood even if you're just at home, and I decided to step in to find a lighter fragrance than the oud intense from JM that I have been using for years. Chandra was absolutely wonderful and so patient while helping me identify different scents that I could pair and play with. The manager was extremely well trained and you could tell she completely understood and lived the brand's customer first philosophy. The vibes you get from the staff and the store in general are EXACTLY what the brand has been trying to exude, and it was such a breath of fresh air to feel this welcoming, generous and playful atmosphere sustained after COVID's intense lockdown periods. I still wear a mask for health reasons, and they didn't once make me feel strange about it. Very much appreciate everyone at this store. read more

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Cachet helped me make an exchange & helped me discover new fragrances & pairings I would have never found on my own. She did a beautiful job of wrapping the gift & even engraved my name on the bottle for me. So glad I stopped by! read more

Love this Jo Malone store in Century City. So many yummy scents to choose from! It's almost a case of 'sensory overload' when first you see all the various selections, but Esther went above and beyond to help us each select our scent. She was so helpful and informative and nice! Found a great scent that will work well for me and Esther also showed me how to potentially pair it with other scent options as well. read more

Two stars because I love the fragrances but the store in Centur City really turned me off today. Rude and unfriendly service.

Red head is so rude was asking about a scent and she didn't care to help. Kept giving attitude to every question asked.

All i can say is the two women who helped me with a gift card fiasco Century city store were fantastic. They were patient and persistent and got it all figured out. Customer service like this is rare especially during the busy holiday season. Jo Malone is lucky to have them. Makes me want to go back. read more

I had a such a beautiful experience at Jo Malone century city with Michelle, the store manager. She had so much knowledge about the scent and she knew exactly what I wanted in perfume. She had several layering recommendations which I really loved. Thank you Michelle for being wonderful!!! read more

Jo Malone London - Perfume Near Me - Los Angeles, California

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April was extremely rude and unhelpful. I would ask her questions about the products and she would respond with one word answers. I see why the store is empty if that's the way she treats every customer. She made me so uncomfortable and after I left she stared at me through the glass. She even voted "funny" at this review. read more

Jo Malone London - Perfume Near Me - Los Angeles, California

Went in to pick up a V-day gift and I am compelled to write a positive review because the staff at this location are truly above and beyond. They have amazing service, manner and knowledge of not only Jo Malone products but other brands in the same category as Jo so they know what other brand's scents might compliment well if layered with a Jo scent. In particular, Scott was the rep who helped me secure a wonderful gift for my gf. With fewer words than none, just outstanding. Reasons why: First wonderful professionalism. Secondly he offered all the perks of the in-store JM experience that makes it still worth while to pay a visit to a brick and mortar location. For example the complimentary engraving, complimentary gift packaging and of course some samples. Keep that up. Much appreciated. I appreciate the wonderful service and all the other nice reasons why to still visit their brick and mortar. read more

I was thinking about going into Nordstrom to buy Jo Malone but decided to walk in here and I was so happy I did. They experience was everything!!! Who took amazing care of me was Michael. He gave me such amazing service and took special care of me. He educated me on the line and difference colognes. It got me so excited about the perfume I picked and made me fall in love more with the brand!!! Such a wonderful experience and I think I am a Jo Malone gal for life !!! read more

Wonderful customer service. Amazing full selection of all the scents and Cache was just the friendliest and most helpful associate. Love it there! read more

I absolutely love Westfield Century City plaza, just in general living in West Los Angeles is amazing. Beautiful shops, restaurants, Mountain View, and awesome nightlife. read more

Jo Malone London - Jo MALONE Cologne, and I love it. - Perfume Near Me - Los Angeles, California

Went in last weekend for some Christmas shopping, the employees at this store are so rude! I do not understand why, I asked the gentleman(not sure if he goes by he/she/they), about a few popular fragrance. He looks at me in disgust and doesn't help me. At the time there were just 2 other guest in the store who had been helped. I asked what seemed to be the manager an older sandy blonde woman for help. She wasn't assisting anyone and states "someone else will help you". Mind you the other woman working was finishing up with someone else, the gentleman left for break. I waited over 15 mins to get serviced (again only 2 other people in the store that been helped). I was at a point where I didn't want to get anything due to how terrible the service was. I knew this was something important to have as a gift for my loved one so I proceed to stay to close out my transaction. Suggestions hire people who are respectful and can provide great service. I will not be shopping with this entity any further. read more

Great products. Classy and solid. Cherry was an incredible help in every way. She was kind, fun and knew her stuff. Thank you.

I usually don't write reviews on non-food-related stores, but the customer service was really great. I usually know my scent from here, but was happily surprised when the store manager helped me mix and match some new scents for a new favorite wearable mix. V friendly and approachable store and super amazing products. Got a candle too! Will be back soon ! read more

i love this store. i ordered a gift online and when i got there the process online hadn't gone through but they made it work! there was a very nice gentleman... salt and pepper hair...tall... glasses... super helpful!! and then Kat. she was so nice. she wrapped up my gift for me and we chatted about the products and she asked me if ive tried the cologne and i said no and she gave me a few samples for me to try! and she also showed me the new limited edition diffuser and now i cant stop thinking about it. thank you kat!!! and nice gentleman that was there!! i wish knew his name. i will be back soon!!! read more

Accommodating staff, very friendly, and knowledgeable. Probably the best store in the mall. Thanks Will and Scott for your help. You're amazing. Definitely be back. read more

I visited the store this morning to exchange one of my Jo Malone colognes. Scott, one of the store managers, greeted and helped me choose a cologne scent to my liking (and trust me I am picky); he provided me with such exceptional customer service. I am so thankful! Thanks again. read more

LOVE Jo Malone! I came here the other day with my husband looking for a new summer fragrance and honestly was sort of unsure of what I exactly wanted but figured I love most of what she makes so let's see what I can find, anyway their lovely sales associate was so incredibly helpful and really funny it was such an enjoyable experience and I even walked away with a new fragrance for summer without having to smell everything in the store to pick lol they really help you branch out and try new things! I love it ! If you love Jo Malone you have to try this location they're so wonderful helpful and friendly and the store was bright and impeccably clean read more

High end, classic perfume, cologne line now in Century City. Nordstrom also carries, but it is easier to go straight to the store. The store is laid out well with the samples in the middle to smell. Expensive but very good products and fragrance. The packaging is georgeous. Makes a great gift for anyone. read more

This was my first time at any Jo Malone store and I just happen to come across it. I had heard and seen their products elsewhere, but never purchased it before now. The sales associate Sinem was so amazing. She was patient, knowledgeable and very inviting. I was very indecisive about the scents I wanted and she got me together. I was visiting the area and Sinem also recommended some places I should check. The service was all around wonderful and I highly recommended this location. Thank you Sinem for an unforgettable experience. read more

I absolutely love this store! I was welcomed by such a warm greeting and everyone was very attentive. Not to mention how amazing everything smelled =) I cant wait to go back for my next purchase! read more

First time visiting this store during mid-Nov 2020. The store was small so due to covid, they only allowed so many people in at a time. Also, you can't touch anything which is understandable. We quickly looked around and saw they had a handful or so of Christmas sets available stacked on a small table. I knew I wanted a body creme and was debating on sizes and scent between two perfumes. The lady who helped me was pretty quiet. It wasn't until I was ready to purchase where she actually started suggesting things. For example, I decided to add the gift set I initially saw since it came with a 30 ml perfume, candle and the same body creme as the one I got but just in a smaller size. She said they didn't have a set like that, noted the other sets, until I pointed out the one I saw. Like I mentioned earlier, they only had so many sets, so it's not that hard to take a look to know what you have before you say anything. Also, they had a few of the cute 100ml breast cancer themed bottles left of one of the scents I was looking at on the register area and it wasn't until after I charged my card, she asked if I wanted to buy it. I'll give four-five stars since I liked the product and it was still worth it buying but for this store, I was expecting a bit more in terms of service esp. if I travel there and only spent 15 min. To me, it felt like I was shopping online since I was driving my own sales, which I'll probably do next time or at least go to the nearest boutique in Nordstroms. read more