Cancel

    Open app

    Search

    Jo Malone London

    4.2 (42 reviews)
    Closed 10:00 am - 9:00 pm

    Jo Malone London Photos

    You might also consider

    Recommended Reviews - Jo Malone London

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    妍熙

    Jo Malone is one of my favorite perfume brand, very lovely store, and have the perfume i want(Orange Bitter is so good). Also gave me a lot of gifts and also helped me prepare a very exquisite outer packaging, so sweet. Very recommend!

    Chilling by the fire with my Cypress, Grapevine and Cologne Intense. I'll smelling so good I'll be willing to date myself!
    Robert G.

    Came in to this particular Joe Malone after grabbing a bite with the fam at Javier's a bit down the way. Instantly greeted by a true to life CSA, or Customer Service All Star, Ms. Cherry herself! Personality plus, smiles for days, and an intimate knowledge of multiple products that by their very design are all unisex! Are you kidding me? You cant make this type of personalized customer service up, but here she was....and boy did she come through. In asking me what was my favorite fragrance outside of the Joe Malone brand, I had to admit it was none other than Chanel Blue. I've been rocking "the Blue" from within months of when it was first released, and was quick to inform Ms. Cherry that I was highly suspect as to whether or not she could recommend or come up with a product that I would also consider from the JM brand to be on par. I was blown away when she proceeded to recommend the Cypress and Grapevine Cologne Intense! Yeah buddy! Right up my alley...yes indeed! Little I did I realize that moms and sis were scheming all along right behind me and had planned on surprising me and purchasing one for my bday! And what a gift it was! Cherry then offered to wrap the gift up in a beautiful bag with all of the trimmings-but before that, offered to engrave my named initials on the top pf the product, and an additional five letters across one of the sides! Super sweet indeed. As the pics detail, I decided on my named initials RFG on the top, and went with ARIES, my astrological sign on the back of the bottle itself. Ms. Cherry, you outdid yourself this evening. You are the epitome of a cusomter service all star, and a credit to the Jo Malone brand.

    Joe Malone diffuser that doesn't diffuse
    Erwan D.

    I purchased a large diffuser about a week ago. I got Myrrh and Tonka. The fragrance is absolutely delicious but only if you have your nose about 2" away. Any further and it's like not having a diffuser. Everyday, I hope that a miracle is going to happen, I turn the sticks around...but nothing. For a $100 + it's a big disappointment. I would recommend.

    Love Jo Malone after going to this store. Everyone was so sweet, especially Esther who helped my friend and I choose our dream scents. She was so detail oriented and sweet in the entire process. Can't wait to come back :,).

    Such a lovely scent!!
    Jenny K.

    I didn't have such a great experience at the Bloomingdale's counter but a year ago I did. I brought my little chihuahua because she comes with me everywhere!! I came in here and was graced by the knowledge about parfums from the wonderful sales lady, Michelle!! It was my birthday and I was happy to learn all about middle notes, base notes, layering and more about the different scents. I was so happy to learn about this!! So glad I went here and it was an amazing birthday present to myself : ) I even got a little gift bag because it was my birthday!!

    Very cute idea
    Kavya A.

    This was one of the best Jo Malone locations I've ever been to. Such well informed employees that completely embody the brand, and draw you in with a generous and gracious brand experience. This year I've come to appreciate the power of using a simple scent to elevate your mood even if you're just at home, and I decided to step in to find a lighter fragrance than the oud intense from JM that I have been using for years. Chandra was absolutely wonderful and so patient while helping me identify different scents that I could pair and play with. The manager was extremely well trained and you could tell she completely understood and lived the brand's customer first philosophy. The vibes you get from the staff and the store in general are EXACTLY what the brand has been trying to exude, and it was such a breath of fresh air to feel this welcoming, generous and playful atmosphere sustained after COVID's intense lockdown periods. I still wear a mask for health reasons, and they didn't once make me feel strange about it. Very much appreciate everyone at this store.

    See all

    1 month ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    5 months ago

    Helpful 31
    Thanks 17
    Love this 32
    Oh no 0
    Photo of G M.
    0
    61
    59

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    11 months ago

    Nadia and Lisa did a wonderful job helping me out and made my shopping experience very lovely :) thank you!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 21
    Thanks 1
    Love this 20
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenny K.
    60
    364
    446

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of N C.
    0
    35
    2

    3 years ago

    Two stars because I love the fragrances but the store in Centur City really turned me off today. Rude and unfriendly service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lynae C.
    1108
    37
    15

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Jo Malone L.

    Jo Malone L.

    Helpful 7
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Red head is so rude was asking about a scent and she didn't care to help. Kept giving attitude to every question asked.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of X C.
    0
    12
    0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenny Y.
    742
    12
    7

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dean I.
    161
    32
    17

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eun P.
    22
    8
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Great products. Classy and solid. Cherry was an incredible help in every way. She was kind, fun and knew her stuff. Thank you.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jamie B.
    171
    48
    7

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mert T.
    26
    4
    14

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Jo Malone London

    Review Highlights - Jo Malone London

    Cherry that I was highly suspect as to whether or not she could recommend or come up with a product that I would also consider from the JM brand to be on par.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Scent Bar Hollywood - One thing I love about Scent Bar (and their online presence, Lucky Scent) is the way they sort hundreds of perfumes by category.

    Scent Bar Hollywood

    4.5(206 reviews)
    4.1 miFairfax
    $$$

    INCREDIBLE staff and selection. Where do I start? Damn, I did not know what to expect and while I…read moream still learning, I have learned so much just coming in and speaking to the staff and discovering so much in this amazing world of olfactory magic. Everyone who works here should be paid as much as any other true professional in their field. They appear to know EVERYTHING. How is this possible? True professionals and absolute EXPERTS. Thanks again for helping me find what I wanted and what I was able to gift to those that I love. I will be back.

    Awesome shop if you like fragrances and want to test before you buy, which everyone should with the…read moreprices of niche fragrances being over $200, $300, and even $400... it's always fun to ask the people working on their opinion since they have a lot of experience in the field and they genuinely want you to walk out with something you or the person you're buying for like. My only complaint is that the company isn't very competitive with the online market which can make it difficult to buy from them despite the advantage of being able to test. I can understand why but as the consumer, I think this is something to be considered.

    Photos
    Scent Bar Hollywood - There is so much here that you could spend a few weekends sniffing gorgeous perfumes and being educated at the same time!

    There is so much here that you could spend a few weekends sniffing gorgeous perfumes and being educated at the same time!

    Scent Bar Hollywood - People were almost dancing, the atmosphere was so festive, appropriate for the Studio 54 concept.

    People were almost dancing, the atmosphere was so festive, appropriate for the Studio 54 concept.

    Scent Bar Hollywood - There are only a few launches of Fifty Four here. LA is lucky to have been selected for one of them at Scent Bar, Hollywood.

    See all

    There are only a few launches of Fifty Four here. LA is lucky to have been selected for one of them at Scent Bar, Hollywood.

    The Empty Vase Florist - The loveliest flowers

    The Empty Vase Florist

    3.6(211 reviews)
    2.4 mi
    $$$

    With infinite florist options in LA, how do you know which one to choose?! It's simple: The Empty…read moreVase! I ordered flowers for someone with exceptionally discerning taste--someone in LA's creative community who works with celebrities and brands--so the arrangement had to be super special. The Empty Vase exceeded my expectations! Their arrangements are fresh, artful, and beautiful. Honestly, their website doesn't do them any justice! What impressed me most was the level of service (I'd consider them the Nordstrom of all flower shops for sure!) After placing my order, their team contacted me shortly after to share photos of the greenery substitutions they needed to make and asked for my approval. I really love that level of care and attention to detail--it gave me confidence that the final arrangement would be exactly as shown, if not similar. I stopped by the shop myself to add a handwritten notecard before delivery. Every corner of their shop was STUNNING, and the level of creativity and quality was evident the moment I walked in. They're definitely worth every penny!!! I'm really shocked to see a 3.6-star rating on Yelp because, based on my experience today, The Empty Vase is a 5-star florist in every way! Beautiful flowers, exceptional customer service, and an elevated experience from start to finish. Thank you, Empty Vase!!!

    A thank you note to Mike. My one year wedding anniversary is coming up and I reflected on what made…read moreour day so memorable and I'd have to say our flowers brought a tremendous amount of joy. Mike with Empty Vase was my direct contact throughout my planning. To give you a few notes. I planned our wedding in like 3 months and my budget for flowers was non existent. But let me tell you, no one at the wedding would have known that. I had the most beautiful flowers and the best experience thanks to Mike. Mike was genuinely kind, an absolute joy to converse with and collaborate with. I gave him my ideas and budget and he made it happen. He was so easy to communicate with, very on top of everything and never made me feel like I wasn't in the loop. I'm very responsive and really appreciate updates and he did exactly that. Thank You Mike for such a lovely experience and bringing my vision to life. The flowers were stunning and I love looking at photos to this day. Thank you for your kindness and patience with me! Forever an Empty Vase Fan

    Photos
    The Empty Vase Florist - My beautiful bouquet! Thank you Mike

    My beautiful bouquet! Thank you Mike

    The Empty Vase Florist
    The Empty Vase Florist

    See all

    Jo Malone London - perfume - Updated September 2026

    Loading...
    Loading...
    Loading...