One of the worst stores I have ever shopped in when it comes to keeping the shelves stocked and…read morecustomer service. I can't count how many times I have gone to this location looking for a certain item and it is out of stock. Not only is that frustrating but when they have boxes of shipment sitting around and I ask if they've gotten in what I'm looking for, the salespeople won't even bother to look in a box or two to try and locate it. They just tell me to come back later. Ridiculous. Don't expect any help when you walk through their doors.

Normally I don't shop here, but I made a mess of my hair and needed something a little more…read moreadvanced. I had been here once before today and the customer service was AWEFUL - but today 8/9/16 - I was helped by Courtney - and she was AWSOME!! She walked me through every step of re-dying my hair (I normally just use box dye... Because I'm cheap lol) and even suggested certain products to help prevent damage. She was super knowledgable and attentive. I'll probably return and use this type of dying process from now on because I actually feel like I kinda know a little about what I'm doing lol. Thank you Courtney!!

I went to this store yesterday as the first time customer Premium Outlets Hagerstown (50865), the…read morepricing was in great sale and I was amazed that the store having good products that I need. I wasn't greeted when I walked in even when the store had pretty few customers and with two cashiers in the store. I'm browsing around for products that I need and I asked the cashier for guidance of the Tom Ford lipsticks location and she was just generally impolite, pointed her finger to the air without much say. At checking out she doesn't offer or advertise the deals buy $250 get free gifts, so I spent just right at $227. I went home and found that deal I missed. So I take the coupons and came back second time to purchase more products to meet $250 for free gifts. But that wasn't my point, as I went to the store today again Feb. 21 at 12:30pm and one Cashier name Liliana P. didn't bother to greet me at first, and she just stared her eyes out with an attitude. I browse for more products I need to buy to fit my purchase, I was at check out and she told me I can't open the lipsticks on my hand, so I apologized to her I did not see the warnings. Another cashier come in and check out my purchases, this time I brought over $270. When my friend asked the cashier if she can see those lipsticks samples laying on the cashier place, as for my purchase is done and ready to pay. The cashier literally screamed at us, I quoted " Why you need to look at this? You don't want this? - You and your friends touched everything in the store and contaminated the store and I have to clean it." I was shocked. I told her my purchase is done and my friend just want to see the samples again. She again started ranting the same question repeatedly and made a big scene in the store. I'm very upsetting that I've spent almost $500 in the store within the last two days as the first time customer and all I got is the feeling of being harassed by this cashier, she doesn't apologize nor say "Have a great day" to me and my friend, like she did to other customers that walked out. Between two of us we send $1000 your way but we didn't feel welcomed one bit instead just total embarrassment when we shopped here. I did not expect you decided to hire and pay people to be racist, xenophobic to your customers, calling them contaminating your store as if it's a medical lab and your customers are the viruses. Well done! This weekend I'm taking this story to every social medias, every friend and family member and local news, people shouldn't be anywhere close to your company or they'll get racist insults with an attitude at the price of $500. Thank you Liliana P and the second cashier for a dose of hatred, you two are lucky to have a job during this pandemic because your company enjoys a relationship with a racist, unprofessional and rude human being.

WasAt the store the other day seen so many products that I really love and also great Pricesread more

It was my first time coming here. When I pulled up by GPS, there was no sign for the Prestige so I…read moretried calling several times and nobody answered despite everywhere online saying it was open. How're is a business supposed to be run without people answering the phones?!

Cody did an Amazing job on my hair! She was very skilled knowledgeable and friendly. It was a…read moreGreat experience and I have finally found my stylist! And that sure was not easy and she was tasked at correcting another's mistakes. I appreciated that so much and highly recommend her!

Ms. Helen is so nice! I went there again today! I really appreciated the fact that we reserved my…read moreitems for me! Very convenient! Great customer service! I pray that JESUS blesses her ministry greatly!

Great place to get all your hair products in Hagerstown. Customer service is impeccable every time…read moreI come here!

I haven't had a haircut in a few months. My hairdresser is no longer in the business so I've been…read morestruggling to find someone I trust . I took a chance and called this Hair Cuttery to see if I could get in after work for a quick cut. AMAZED is all I can say! Katie was my stylist and I know I'm returning to see her next time. She was friendly, engaging and very professional. My hair hasn't looked this good in years! I've had some pretty bad experiences at chain salons . Katie definitely changed my opinion. Thank you HC for employing such kind, professional hair stylists! P.S. Bonus points for teaching me what products to use in my hair. Thank you!

Stylist is very professional and did a wonderful job with my hair. She made suggestions but…read morelistened to what I wanted. I will return. Thank you for the excellent service Lexi.

I was berated by one of the male workers the second time I came back This was shortly after they…read moreopened. I'm sure other salon workers are fine but I had a bad experience with the one gentleman. Haven't been back since.

Excellent service and great prices. Staff was so nice and the pedicure was fantastic. They treated…read moremy daughter well too. This will be our regular spot from now on.

I called the day of to see if I was able to get a color appointment. A wonderful lady by the name…read moreof Amiya stayed late to color my hair. She did a wonderful job. She was very sweet a wonderful environment and beautiful job on my hair. 100% would recommend. Great place. Definitely will be coming back for my root appointment.

My hair stylist was Jen. The hair cut was uneven, one side…read moreburn was not only longer but a different shape than the other on the side. I had to go home and fix it myself. There was hair ALL over me after because she took the cape off and then dusted the hair into my lap. She tried to charge $15 to blow dry my hair. When I declined she stuck me in the bowl dryer to enjoy a hot tornado of my own hair. I'm itchy, uneven, and unsatisfied. I was really disappointed because last time I went to this location I had a wonderful experience. If I could give 0 stars I would. I really hope she takes some classes or loses this job because she's doing people dirty left and right.

The technician cut my toe nails in a way to increase the chances of ingrown toenails. Two weeks…read moreafter pedicure urgent care visit and antibiotics. Now two months and had to go to a podiatrist. All because your technician decided not to use evidence based practice. You cut toe nails straight across. Not gauge out the sides.

I have been going to this place for some time now. I always get a great experience and the price is…read morealways consistent. Sometimes the wait is a little long and it does take some time to get my nails done but it's worth it. I definitely recommend!