It is a very unique store!…read more 1. Perfume of your own making! The idea is good. You must buy minimum 3 full bottles, which makes it very expensive! 2. Interior is very beautiful! Choices are good and selection is quite vast. 3. Service is horrible! The woman was so high and mighty and will treat you like s**t. remember the moment from Pretty Woman or Selina?! That is exactly what happened. I came here knowing exactly what I wanted to get, and she told me she was feeling gracious and would let us film the inside of the store! When I told her I will get 3 bottles, she acted all nice, but I had already decided I did not want her to wait on me. Luckily, they have 2 more store clerks. I will not be coming back here again and highly do NOT RECOMMEND. No one should support a business that treats you poorly.

If the oud NY ever returns.....s…read more 1st time at this store - not a good experience sales people at this shop are in need of customer service training, learn to smile.

The premier indie perfume retailer on the east coast, a rotating view of what the world of perfume…read moreis doing right. The clays are a great way to see if a scent is worth your skin real estate with information on the brand, notes, perfumer, and price on the back. Despite other complaints against touching bottles, I do understand you don't want to risk dropping a small brand's tester. Plus, as someone who has worked in retail, it would be a full time job to keep them straightened (OCD much) It's a must visit every time I'm in NYC to see what brands are new and discover something new.

Service is bad. They don't even help and allow you to spray on your skin, so how would you know if…read morethe perfume is good? They like you to smell on the cap, no blotter just the cap. I find that weird.

I went to the store on Sept. 25th in the afternoon and was assisted by a man and a woman working…read morethe counter. They were friendly, engaged and very knowledgeable. They made the whole experience wonderful. I ended up buying two bottles and their great customer service was a significant factor in the purchase. I will definitely buy more products from the company and will return to this store next time I'm in the city.

DS & Durga is literally my favorite scent company. They…read morehave such an aesthetically, pleasing storefront and product line, I love the stories for each fragrance and each fragrance they have is nothing like I smelt before.

I saw this place at Bryant Park and decided to look and see what they have. The owner Ana was so…read moresweet and helpful. Passionate about their mission and they have a variety of items that are sustainable and eco friendly. They even have pet items! I ended up buying their Shea butter soap bar and I love it because it does not leave a sticky residue like other natural bar soaps and I also bought their utensils set (which came in a really cute cloth packaging). Definitely recommend their products and if you have questions you can reach them through Instagram too.

Very rude staff. Unprofessional. I came to get one little thing and asked a question about the…read moreproduct. Was yelled at and accused of nagging. This is not a place to shop.

We had such a nice experience at Olfactory last weekend! First, you need to make an appointment…read moreprior to coming. This location gets pretty busy on the weekends, so you need to reserve your spot. Upon entering, we were directed to meet with our "fragrance consultant" - we were matched with Jake - and he only added to our fun experience. He took his time explaining everything and provided very clear directions on what we needed to do to create our custom fragrance. After selecting our base scent, we then picked out additional notes that were added to the base scent. There were 3 of us, and it was such a fun time - Jake has quite the personality so we were laughing and really enjoying our Sunday afternoon. Sure beats another afternoon of eating and drinking away the day. After all the scents were selected, your fragrance is sent over to the back of the store and the fragrance-makers create your speecial custom bottle and you even get to name your fragrance! So much fun. I really like my special bottle and look forward to enjoying it for days/weeks to come! The cost is about $85 for a 50ml bottle. It's great for birthdays, holidays, client outings or even if you just want to treat yourself! Have fun! If i go back, I'm going to try to go during the week when I "assume" there will be fewer people there and the noise level inside will be a little lower. It's a popular location!

As a repeat customer, I am extremely disappointed by my recent experience. I have visited this…read morebusiness several times to purchase fragrances and have always spoken highly of them, recommending them to coworkers, friends, and family. Recently, I booked an appointment for a girls' evening with several friends who were traveling in from out of town. Unfortunately, their flight was canceled due to circumstances completely beyond our control. When I called, I was not asking to cancel the appointment, only to reschedule it. To my surprise, I was told that rescheduling was not an option. As a loyal customer, I expected a greater level of understanding and empathy for an unforeseen situation like this. I was committed to keeping my business with them and simply needed flexibility due to a travel disruption. Their unwillingness to work with me left me feeling undervalued as a customer. In my professional experience working with many businesses, I have seen the best customer service demonstrated when unexpected circumstances arise. Unfortunately, this experience showed a lack of customer care and consideration that I did not expect from a company I had supported and promoted for years. I will certainly miss their products, but this experience has left such a negative impression that I do not see myself returning. It's disappointing when a single interaction overshadows years of otherwise positive experiences. I hope they read this and do better with their customers. Given the current environment with flight disruptions, delays other other transporation challenges this will happen to another customer and they will continue to disappoint and tarnish their brand.

Our first visit to a Creed Store! We purchased two fragrances, one for my husband and one for me!…read moreGreat service, even minutes from closing. They also have certain fragrances you can ultimately buy in bulk and have a number of different refillable bottles making it even MORE convenient for travelers.

I came here to buy my boyfriends birthday gift and the experience was out of this world. The sales…read moreassociates were very knowledgeable and patient! Even though i knew the one i wanted to buy, we went through there whole collection to pick the perfect sent for him. They asked questions to get to know him better so they could provide there suggestion. After we concluded on the scent i had originally wanted they wrapped the gift and customised the Ribbon with whatever you would like to wrap it which was a nice touch! I forgot the sales associates name but remembered his last name is Rodriguez.

Easy breezy pop up by fragrance.net happening now until 6pm in Soho today. You can get 5 perfume…read morevial samples when stopping by. 238 Lafayette Street is right by the Spring Street Station. No wait, no line. You get, you leave. Sad they had run out of the cute purple-striped makeup pouch though. Staff said those were all gone in 30 mins from the start of the pop up this morning. Staff is friendly + helpful in answering people's questions about their fragrance scents. It's important to keep a few vials in your bag these days during the hot + humid + sweaty weather. I would always wanna look presentable and not smell like I've just walked out of the gym smelling like body odor & stinky armpits.

Beautiful shop specializing in all-natural boutique perfumes, with some body/face care, and lovely…read morehome items; incense, candles, and such. The exquisite aesthetic of marble and natural elements surround you - it felt very zen to shop in this space abundant with special natural aromas. Jake helped in my discovery of a new summer scent - Cyan Nori from Abel, plus Tu Et Al soap which was a fun something I bought for my teen (he ended up loving it). I look forward to my next visit and discovery - many special self-care beautiful things abound for anyone who seeks something a bit ethereal or distinctive - I'm glad to have found this gem of a shop.

Came here after hoping for a better experience than the NYC location. They still don't allow…read moretouching the bottles, self testing, or offer samples for sale here, but on top of that there was only ONE person working on a Saturday and she was devoting 100% of her attention to one customer. A bunch of us were standing around waiting for help but to no avail. Again, I left disappointed and utterly baffled at how these stores are choosing to operate.