Heads up stylist after going to cosmo prof today and spending over 200 on supplies I was told if I…read morewanted my products in a bag or box it would be a additional 1.50.....WTF

My family and I recently stepped into CosmoProf, hoping for a pleasant shopping experience…read more Instead, we encountered two employees who seemed to despise their jobs and us. The older woman, devoid of any warmth, couldn't be bothered to crack a smile. When I asked about a conditioner product, she responded with icy disdain. We kept on, hoping the younger woman would be more helpful. No such luck. The younger woman, with her curt attitude and short blonde hair looked at us visibly disgusted by us and our hair product questions. Her one-word responses made it clear she had no interest in helping. It was as if she wanted to withhold information, ensuring we felt stupid for not knowing about hair products. As she walked away, she exchanged eye rolls with her coworker, blissfully unaware that my sister was part of our group. When confronted, she defensively claimed, "This is my face. People have faces." While we were exiting she threw in that she is autistic for good measure to try to somehow defend her horrible actions. CosmoProf, take note: Your employees are actively driving customers away. I had to go to another hair supply store to finish my shopping. When I told the woman working about my experience she said it happens every day that someone comes in talking about how unprofessional and rude they are over at cosmo prof. How embarrassing. On top of all that, all of my products came missing the safety seal that is suppose to be on all products

I had exceptional service today when I stopped in to purchase Color Wow hair care products. I was…read moregreeted by Laura, who was warm and professional in asking to help me find what I was looking for. After I found my conditioner I started to peruse their massive selection of fragrances, which I honestly did not realize they carried. I asked Laura what her favorite fragrance was and she shared about six different perfumes with me that were all unique and chic - she was super familiar with so many of the choices which I appreciated. I did not super love this store the first time I went there, but I look forward to shopping here again and working with Laura.

This store is inside of Khol's off the 111 Highway & Adams…read morest. Upon entering from Khol's the mini store is highly organized & super clean! Everything g is well lighted so you can really find what you're looking for . Their price points are good for great buys. I came in to buy a highlighter from Selena Gomez. Which I found very easily there was just one left . As I was checking out, the cashier Courtney was so wonderful! I asked if maybe if they had another highlighter same one, she went back to look and found another one I was so happy! She really took the time to help me & as well helping choose a hand sanitizer scented from touchland. Which I picked out mango & Lavender. Courtney was so down to earth, welcoming, sweet, kind & genuine person! She also helped me get my rewards in when I had trouble so I really loved to thank Courtney for her understanding & patience with me ! Thank you so much Sephora!! Especially Courtney she is your shining star!!! I'll tell and my family and friends to come here!

I always get my hair care and hair dye here, and the girls are super helpful and try to explain…read morewhat volume I need for my blonde roots coming through! Love the new brands they introduce me to and help me find!

Had to make a quick stop on my lunch break and Amanda was so helpful. I was in and out of there…read morewith my handful of products. Thanks again for your help!

The ladies were lovely as I exchanged some extra small leggings and I got some sexy short skirt…read morewith shorts underneath which are really cute in powder blue! I highly recommend them!

First time at this location... lots of goodies.... I bought a new pair of hiking shoes…read more.. Store is clean & stocked... employees are very helpful & friendly.... Parking is always tough.....

I stopped in today to look for Orly nail polish not realizing that this store caters to licensed…read morebeauticians only. My navigation served it up as a nearby beauty supply store. The two sales ladies here were amazing! Even though they didn't carry Orly brand nail polish, they went online and searched for stores in this area that sold Orly nail polish. They were just super cool and genuinely wanted to make me happy even though they knew I wouldn't be able to do business with them (I'm not licensed). So refreshing to have wonderful customer service these days!

Unreliable. This store is frequently out of key items and…read moreclosed when it should be open. Once again, I stopped by here on my way to my clients home, and might I add this store is nowhere close to my house. And of course during business hours they're closed. Nothing on the door about why or when they'll re-open or even that they're closed just lights off door locked during business hours. I know post Covid things are unreliable but this store should get the award in being the most unreliable and understocked anywhere. Not to mention the prices keep going up. I will find a replacement for Salon Centric moving forward.

This store is located just inside of Macys Dept store on second floor. They have everything so…read moreneatly displayed. Lots of wonderful merchandise. My cousin gets all her makeup at this great store. She swears by their products. Friendly and helpful staff make this a great place to shop.

The woman working (Cynthia) was very rude, never acknowledged me or asked if I needed help. I would…read morehave bought more but I couldn't find two products and ended up standing at the check out counter for 10 minutes with no hello or eye contact until she had to ring up another customer. Then she had me step aside to ring up the another guest, which was awkward. She was so slow ringing up the other customer that I gave up and went to another makeup counter, where they were happy to help me purchase some mascara. I love MAC products but wouldn't return to this location.

The store was rlly organized and I found everything I needed. My cashier was Mariah and she was…read morerlly nice as well. Thank you

You have one of the worst customer service managers working at your Palm Desert, CA location. While…read moreI was trying to check out, the associate assisting me asked her manager, Susan, for help with my order. Instead of assisting with my purchase, Susan completely ignored her and proceeded to "train" another employee on how to calculate 10%. No other customers on line and ignoring someone who is trying to help does not shed a good light on ' management' . I stood at the register for nearly five minutes waiting, despite there being no other customers at the counter. The level of customer service and lack of urgency from the manager was extremely disappointing and unacceptable. Take your business to another location!

This is one of the flashiest looking stores from the outside. I absolutely love rh display of…read moreglitter in the window. Soo many different colors of glitter it boggles the mind. They also display makeup mirrors in the window. The staff is very friendly and very knowledgeable about their product line. They are very helpful in helping you apply all the makeup they sell, and will help you in selecting just the right colors for your skin.

This store has my loyalty for life! I went in looking for some fun glitter for my daughter's 15th…read morebirthday (black light/neon vibes). They were so helpful, and added UV powder to the awesome array of colors. The next day I got a personal phone call apologizing because there was a problem with the powder. They offered to bring new product to the party since she knew I'd be getting ready! Seriously! Nowhere have I encountered such phenomenal customer service. I will gladly support this business for their beautiful products, but mostly because of their kindness and devotion to their customers' happiness. Thank you, Salem's Dollhouse