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    Photo of Meriya W.
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    11 months ago

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    4 years ago

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    2 years ago

    Employees were very helpful , and the store was well stocked and clean. Thank you, Eric, for up selling us at the register

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    11 years ago

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    9 years ago

    I lov this store and everyone who works there is friendly and very helpful. Their fragrance' s smell so good, from candles to body spray.

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    Ask the Community - Bath & Body Works

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    Jiva

    Jiva

    5.0(28 reviews)
    1.9 mi
    $$

    I was looking for something special and fun to do for my friend for her birthday weekend, looking…read morethrough Airbnb experiences. I wanted something memorable and unique, something involving alcohol lol ... and found this wonderful, highly rated activity. I didn't realize we had the option of having the candle making party in our own place - how crazy fun is that?! We booked a Saturday 11:00 am candle making private party in our Airbnb and bought some tiny bites, and setup our mimosa bar! I also bought some flowers, and played some romantic French cafe music .... it was the perfect setting. Ciarra was a wonderful teacher ... very patient! She came early and set everything up for our candle making party. I have done some candle making before with the birthday girl actually, knew a little already but learned so much from Ciarra. It was so fun smelling all the different fragrances and learning how to blend them, and learning about adding colors / blending colors... Besides being so knowledgable, she is so patient and sweet! All of our candles turned out perfectly and we all bickered as to who had the better candle lol... Even my boyfriend who tried to get out of it at first, admitted he had a good time. Danielle who is the owner helped me with our booking and she is amazing and kind too. Looking forward to another candle making adventure next time we are in Palm SpringsI

    I hired Danielle to come do a candle workshop for my best friend's bachelorette party in Palm…read moreSprings. She was super knowledgeable and brought everything we needed to craft our own custom-scented and colored soy candles. Highly recommend!

    Photos
    Jiva - Fragrances were amazing, and the colors were vibrant...

    Fragrances were amazing, and the colors were vibrant...

    Jiva - We offer private label candles for business and events!

    We offer private label candles for business and events!

    Jiva - Build Your Own Candle!! Choose your fragrance, color and any verbiage you would like and we will custom pour your candle!

    See all

    Build Your Own Candle!! Choose your fragrance, color and any verbiage you would like and we will custom pour your candle!

    Things Remembered - Neat idea for keeping beer bottle tops.

    Things Remembered

    2.2(5 reviews)
    1.4 mi

    I ordered and personalized a guest book, pen, toasting flues, and a serving set from here and they…read moreall turned out beautifully. It's the customer service that I wasn't happy with. It took longer than they promised and I had to call twice to check on the order. The last time I called I was on hold long enough to slowly eat a whole Subway sandwich (and I did). When they picked up again they just asked for my number and said they would call me back, which they didn't till eight hours later. And they never called the number we told them to use to tell us that everything was ready. When I went to pick up my items, I just had to hope they were ready.

    I'm not really sure how I feel about this place right now. I've been looking on their website and…read moretrying to understand their deals. It didn't make sense so I called them this morning at 10:15 am. The phone line was busy until 10:40 am. I was frustrated but determined to talk to someone since I don't like getting ripped off. Anyways, a woman answer and she told me she was busy and she would call me back in 20 minutes. 20 minutes turned to 40 minutes. So when she didn't call back I decided to call. A different woman answer and she was confused. She had no idea but she helped me anyways. It was a simple answer about the deal and it made sense. However, I think they should be really clear online. Ugh anyways, I didn't want to bother her ordering over the phone since she seemed busy too so I decided to customize and order online. I did and decided to pick it up in store the same day since that was one of their offers. I ordered before noon and the time it told me to pick up was at 4:20 pm. I called at 4:15 pm to make sure the order was ready before I drove to pick it up. A different woman answered and she said my stuff was next in line to be engraved. Ugh okay. I figured since it is the holidays I shouldn't be too angry since I know they must be really busy. The lady on the phone told me it would be done in 20 minutes. I thought it was perfect timing anyways since I live 20 mins away. As I got to the store, there were a few Costumers looking around. Only one person greeted me and showed me where pick up was. I waited and no one seemed to want to help. The same lady that greeted me decided to help me. She asked me for my last name and went back to grab my order. She came back with nothing and asked for my first name. She went out back then came back again empty handed and asked for my order number. I was getting really frustrated at this point. Then she went back and had no idea where it was so she asked someone. It was a different woman who came and told me my order got mixed up with someone's order and it would take another 15 minutes!!! Omg I was hella pissed! Why? Because I did everything right and it was a wallet that had a small engraving. I know they were busy but their customer service seriously sucks. I waited in the store for 15 mins and I watched her work on it. It seriously only took 15 mins to do it. Anyways, she did apologize. I was satisfied with the appearance of the wallet by definitely not satisfied with their service. I think I'm just going to stick with personalization mall.com. At least they don't charge you with how much stuff you want engrave. That website only charge you the actual product. This place definitely needs improvement. I understand it's the holidays but they definitely need to work on their communications and customer service. I won't go here for a while. Maybe I'll give them another chance but def not right now.

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    Things Remembered

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    Bath & Body Works - cosmetics - Updated September 2026

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