You have one of the worst customer service managers working at your Palm Desert, CA location. While I was trying to check out, the associate assisting me asked her manager, Susan, for help with my order. Instead of assisting with my purchase, Susan completely ignored her and proceeded to "train" another employee on how to calculate 10%. No other customers on line and ignoring someone who is trying to help does not shed a good light on ' management' . I stood at the register for nearly five minutes waiting, despite there being no other customers at the counter. The level of customer service and lack of urgency from the manager was extremely disappointing and unacceptable. Take your business to another location! read more

The store was rlly organized and I found everything I needed. My cashier was Mariah and she was rlly nice as well. Thank you

All the staff here have been kind and friendly and as helpful as can be. The only issue is their stock isn't always kept up well. I wanted a certain brand and was steered to another because of availability. Some of the shelves were pretty bare. I'll continue to shop here. read more

I scheduled a hair appointment with a person they said was ther "elite stylist". I paid extra for a $92 haircut to include a consultation with photos of cuts I like and an add on deep condition. she rushed the apt. didn't really want to see photos, did not give the extra deep condition, and cut off 8 inches of hair but very poorly. weird chunk of side bangs and it lays horribly. I've tried everything, blowout with round brush, straightending iron, curling iron. it just lays awful. very awkward and frumpy. I called and spoke to the salon manager, she offered for me to come in for a free consult and haircut to fix it or a refund. I went in. she seated me next to the stylist that messed it up in the first place making it uncomfortable to talkl about the bad cut. meanwhile they were exchanging smirks. at the end of the consult. the manager said the stylist did the best she could with my hair and couldn't refund me. it was my hair, not the stylists skill. when I have gorgeous thick healthy hair. just stuck with a bad cut. from an unskilled stylist. they mean girl bullied me. it was so unprofessional and unskilled. do not ever go there for salon services. in fact, avoid the place all together. the store employees were jeering and gossiping over it the whole time I was there. ridiculous lack of professionalism. middle school girl behavior. read more

Incredible eyebrow experience and customer service with Naidelyn last week. She was kind, informative, and gentle. I'm new to the area, and my eyebrows were desperate! I will definitely be back for such great service, and my eyebrows are incredible. read more

At LQ Ulta hair salon- look for miss lovely Linda Miller (no relation) for emergency wash and blow out services. But she is the supervisor too and does amazing color and cut. Super nice lady too! read more

The Ulta Beauty Salon girls are great! Been going here since moving to the desert. It's very convenient, clean, and fun. Can shop and get hair done in a breeze! The stylists are professional, and informative! I learned about their brow services too, Nadelyn is the absolute best. And for hair, Vanessa and Valeria are amazing. read more

The posted hours on Apple Maps is 9. I drove here for a quick exchange just for the doors to be locked 30 minutes before closing, while staff members were standing upfront. If your hours are wrong you need to update your hours. read more

Diana in Palm Desert is a totally bad person. She charges $82 for a cut and I asked her why the person next to her pays $62.00? She told me I do not trust her and to never go to her. And, her haircut was so bad, nobody could believe it. But, Diana is a BAD person. Three people I know don't go to her any longer. DIANA IS A NASTY HAIR PERSON, AND I MEAN NAsty. DO NOT WASTE YOUR MONEY. read more

this was an absolute disappointing experience for me. I went in for hair color and left after 4 hours almost in tears. they have no clue about coloring hair whatsoever. all I can tell you ""do not attempt!" read more

Yesterday I went to the Ulta Salon in Palm Desert. I had color and a haircut by Savannah. I'm so happy. Color was perfect. Haircut I love. She really knows curly hair and she listens to you. Thank you Savannah I'll see you again. By the way you reccommended a product for curly hair and it works. See you soon great experience and your so professional read more

Called to find my fav perfumes, girl on the phone was very helpful, even listed off the sizes and prices. Went in and although some of the men working inside were very stand offish, even rolled their eyes at me, the women working there walked up to me .. eventually, and helped me. I don't like coming into a store and being treated weird . Not sure if my skin color translated into me going to steal or damage something?? I honestly can't understand, I even audibly said "excuse me, I need help finding something" of which the men just moved down some isles away from me. But I did actually see them greet a customer who walked in a helped them. Gross. Please understand all money spends the same. 2 stars for the woman on the phone and the one who actually helped me and 1 star for my perfumes! I'll probably just order online the next time. 4/10, won't be back. read more

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Been here many times and service is whatever. I just pick up an online order yesterday which was checked before giving me my order. At home I see they gave me TESTER lipstick. GROSS. I go back next day to exchange the item, then they have the audacity to charge me 1 cent. Idiotic service, inconvenience. Will never shop here again. read more

After a terrible experience at the Ulta in Palm Springs. I was offered an experience to come back and give Ulta a try (hair/makeup) but this location. GIO IS AMAZING ! She listened to everything I needed and made me feel comfortable right off the bat. All the girls at that location were soooooo nice and friendly . Gio did an amazing job on my hair and makeup for my engagement photos . She made me feel so beautiful. She has definitely won my business . LOVE LOVE LOVE THIS LOCATION! read more

Wish I had read the reviews before I signed up for a makeup lesson. I just needed some every day make up as I am a senior citizen. The lesson only included concealer and make up,( which only enhanced my wrinkles ) and eye brows. The brows were good. I bought the pencil. I asked about eye shadow and Art said it wasn't included. No instructions as to what she had done or how to do any thing. I hadn't learned a thing and felt I had wasted my money. I will go elsewhere in the future. read more

I called them for over an hour to inquire about a certain cosmetic product, and nobody ever picked up the phones. I ended up taking my chances and driving 45 min to this location and alas, they don't carry the Lancôme product I'm looking for and the retail associate tried to talk me into buying a product that was a completely different shade than what I was looking for. I don't know, didn't really have the greatest experience and a lot of this drama could've been avoided by simply answering their phones. They had two customers inside the store when I arrived. It's not like they were that busy. read more

Lucia Ramirez- in the salon . Professional quick amazing blow out . It was my first time seeing her and the team got me in and boy I was grateful. She also used my own product that I brought in. Book her for you next salon service read more

This review is for the rude and horrible service by some Beaty adviser named Luna Mia meza Came in for a brow appointment She said I didn't have an appointment. I showed her my phone confirmation, she said "Ohhh that's weird, we'll I still can't take you, I have an appointment in 20 minutes, and looking at your brows it will probably take 25mins LOL UM OK and left. This was after I told her I drove all the way from DHS. read more

I've had great service here before. I was passed up by three different associates. Not even a hello. I wandered for about 20 minutes trying to find a new lipstick and everything I wanted was out of stock. I was in Chanel, Clinique, KVD and even the cheap brands. Very disappointing. I'll have to shop online or maybe it's time to jump ship to Sephora. read more

Nice salesperson who helped me find what I needed. However, it appeared all salespeople were overwhelmed. They need to hire more people.

Had a decent experience until my boyfriend and I were checking out. The cashier, Kayla, assumed that my boyfriend and I didn't understand Spanish (more so my boyfriend) and proceeded to look at us, look at her coworker, and then talk crap about us, how we looked ratchet, dirty, weird, and f--ked up. My boyfriend responded in Spanish and the cashier Kayla didn't respond nor look back at us when he did. She might've not heard us since she responded back in English all "friendly" with "Have a wonderful day" which I responded with a blank "you too" since she couldn't even look us in the eyes. Like excuse me? I simply needed shampoo and conditioner and I'm "sorry" I don't wear a full face of makeup to appeal to her sense of whats read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Palm Desert, California

This is my girlfriend's favorite go to store. They have an incredible inventory of many kinds of makeup. They even have a large selection of men's fragrances. I was impressed by the huge selection of hair dryers. I was surprised by the spread in price for them. From ultra inexpensive ones to really high end models for those who seek only the best. They also have a hair salon in back. My girlfriend and her daughters oftentimes choose this as their favorite salon to go to in the desert. You will love this store read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Palm Desert, California

I stopped in at Ultra this past week. I was looking for No7 products. They had a pretty sparse amount in their skincare line. I did find what I wanted and had sticker shock! $24 for a tiny cream to erase dark circles under the eye. It works ok. Its nice to have an associate help you, but hovering over me is kind of creepy. Twice I had to say, THANK YOU" In other words ARE YOU ON COMMISSION? I need time to read label's before I decide. I'm in a mobility scooter. I can assure you if I was going to try for a 10 finger discount you would be able to nab me... Ultra does have an extended amount of cosmetics, but warning, if your looking for Mabeline, etc. Check Walmart first. You will save money. Save Ultra for the higher priced items. IE: Target has a small selection of No7 but its cosmetics, no skin care. I also wish Ultra carried Origens. Nope. Perhaps Sephora might have it, or go to the brick and mortar on El Paso. read more

I cannot in good faith say anything positive about Ulta. I spend over $400.00 dollars' worth of items, and when I got home, one of my $40.00 lipsticks was NOT in the bag. I just went their where the manager told me she was going to call the police on me, because my voice went up. I am a disabled senior, and it was hard for me to go back to the store. WHY was I treated like I was trying to pull something over on them. I just wanted my lipstick, or, for it to be taken off my $426.16 bill. There was zero empathy, or concern about my missing lipstick. How sad is this store? I am not finished with my purchase unless they give me my money back or take it off. But, I will never shop there again. I will never shop their again. EVER. They are rude to their customers. The manager refused to help me further. read more

After spending WAY too much money on El Paseo that wrecked my hair, I found a hidden gem in the Desert. Alissa at Ulta Beauty not only cut my hair and tried to fix the dryness of the bleach I got from someone else, but I went to her a month later for some lowlights and root touch up and it was al great! I, like I'm sure many people, thought, Ulta Beauty for color and cuts? Well, my answer is YES! Reasonable, clean, and loved her! She is now my new hair person when I'm in the Desert. thanks so much and see you soon Alissa! She's been there 5 years which says a lot in itself. Thanks again! read more

The manager sucks !!! He's looking at makeup while his workers are working!!! And plus I can't even pick up an order for my sick wife lol I honestly don't give a shit about this place it's just the service is horrible !!! You guys need a new management not some fucking dude that try's make up on while we are waiting in dam line hahahahahahah this place is a joke !! read more

I'm disappointed in the customer service at this location. Took my wife to make some purchases and wanted to use a coupon for $3.50 off when you purchase more than $15 of merchandise. We spent more than $15 and the manager said no we couldn't use it because it excludes some brands of Chanel. First it says "some", however the manager couldn't provide a list of what "some" of the brands of Chanel were excluded. She just said it means all. It wasn't even on the excluded list. I feel disappointed that the manager couldn't honor this coupon for $3.50. It's not like we're asking for $50 off coupon. And I feel like she didn't have good evidence to support her decision. She just said it means all Chanel merchandise. Included is the coupon. read more

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I went into the store today hoping to buy several items. At least 6 employees were standing around, 4 in one group, talking personal business. Not one employee offered me any help. Maybe they don't care about over 50 customers?? I walked out of the store and bought my items elsewhere. If this is common practice than you need to retrain your employees!!! read more

Let me preface this review with letting you know that I actually am a hairstylist, I own a salon in San Diego. I was visiting from out of town and decided that I wanted to treat myself to a blow out and makeup. I scheduled a blow out and makeup at 430, they close at 6 for the holiday. It was made very clear that they were all looking forward to getting off early. First the hair, an older blonde woman did the blow out. She was nice enough but not professional, stopping to 'talk shop' with other employees. She asked me if I wanted to curl my hair also, I said sure like a 'beachy wave', I also used the words 'kink' and 'bend' which seemed to confuse her. Which made me realize she isn't familiar with modern styling. For those who don't know a kink or a bend is where you only curl the mid shaft (think Kristin Cavallari). So onto the shampoo, the stylist was EXTREMELY rough with me even with my persistent flinching, she literally grabbed my hair at the base and yanked it more times than I could count, so much for the relaxing shampoo. Then to the blow dry, she put a bunch of cheap horrible smelling products in my hair, she is again very rough, and continues to tell me that they are leaving early. Blowout was mediocre at best but I thought hey, its getting curled anyway. She asked again about curls so I showed her a picture. Everything about how she curled it was wrong, too big of barrel of curling iron (probably to save time), the direction she held the iron, it was all awful. I didn't complain because I hoped the end result would work, we all have different techniques so I went with it. The end result was zero volume on top and just an awkward wave at the bottom. Then she grabbed some wax type product and grabbed my head at the base and ran it up all the way though my hair, resulting in my fine hair looking like an absolute rat's nest. I moved the part to try to get some lift and tried to form it best I could. It looked "ok" at that point so then she put hairspray, well the hairspray was heavy and thick and hard as a rock so my hair again looked like a rat's nest, and certainly nothing like my picture. I had to keep messing with it to smooth it out and she goes "So you didn't really want curls?" Lol yes I did, just not this! The products were awful and the smell lasted for hours (like cheap cologne). In the end it was clear she hadn't updated her training in a while and was in a hurry. Everything she did was very 'old school', add to that she made clear she wanted to leave and it was just awful. Now a separate lady did my makeup. Firstly she asked me for a picture. I have dark skin so I showed her a picture of a model that was bronze and shimmery and sexy. What I got was caked on white ghostly nothingness. She started with a primer that felt good on, but another employee walked by and called it "sticky", she turned out to be right. The stylist applied the foundation with those cheap sponges from a drug store, not one of the many brushes in the store. She started applying to one check and said the color was too light so she went to get a different color. Instead of wiping off the previous color she went on applying the new color right over it. I could see things were looking funky but I decided to wait for the end result since it can be a process, well about 10 minutes later she's like 'ok! Im going to have you curl your lashes', like she was done. Disappointed I was like ok... she hands me a hand mirror and I get a closer look and oh my God. It looks like spackle! It was SO clumpy and uneven, I sat in shock. I looked totally pale, no contouring, no blush, weird yellow eyeshadow, no liner, no nothing... just a pale spackled face. Now I've had enough, to spend $100 to walk out looking horrible. I decided I was done, I felt bad for the "makeup artist" so I told her you know what, this isn't working for me. I showed her the clumps and she tried to blend it but it wasn't working, she said when she sets it it will look better, um no, it needs to look nice before you set it. She said ok I'll get wipes and we will start over and I felt SOAWKWARD but I did not want to sit there and do it all over again. I said no thank you I'll pay you for your time but I don't want to. So she stomps off to get wipes, hands me one, I wipe off the mess and she hands me the bill... full price! Excuse me!? I went to the front and told the "manager" I'm not paying for makeup, period. I showed her pictures, she agreed it was not even close to what I was requesting (duh!) I did tell her I wanted to leave the girl a generous tip for her time and because I felt bad hurting her feelings. So I did, I left her a GENEROUS tip but it was pulling teeth to get the manager to remove the makeup from the bill. No thank you Ulta. read more

Ulta Beauty - What I asked for vs what I got. This was after I fixed the rats nest. Smelled awful, tons of product buildup, felt like grease. - Cosmetics & Beauty Supply Near Me - Palm Desert, California

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LIZ you are a creative goddess she is an amazing hairdresser I can't thank her enough go see her you will not regret it such an amazing hair experience there ‍everyone is so friendly and professional read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Palm Desert, California

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I have short curly hair and it takes a real pro stylist to trim. I feel like I won the lottery with Pierce at Ulta in Palm Desert. Pierce listened intently to me, and he gave me the best hair style/cut that I have had in years. On top of that, he gave me a deep conditioning, and my hair is soft and so shiny, that people have asked what I am using on my hair. The icing on the cake is his personality, which is so much fun. I can't wait to return! Thanks Pierce!! read more

Ridiculous. I spoke to three different people to find an item and they just point to a direction and expect me to know where it's at yet they help others out thoroughly. I felt like an inconvenience to everyone. Will not be coming back due to lack of help I received from EVERYONE. I just placed my items somewhere and left the store. read more

I am so disappointed in this store. I walked in and out and there was no greeting from the employees. Yet seconds after I came in I heard them greet another customer. If these employees are not about customer service they should not be working in this field. I will no longer support this company. read more

Stocking my PS home with bath necessities: shampoo/conditioner, soaps, hairbrushes, dryer, etc. Staff were incredibly helpful, and the selection at this location is vast. I was in need of a good shampoo line, so I spoke with their hair specialists and we settled on the Alterna Caviar shampoo line. So far so great... Picked up round brushes of different sizes (by drybar), the DryBar hairdryer (which is my tried and true hair drier in Chicago), leave-in hair conditioner by Living Proof, and Ordinary serum. Thanks to the team here that assisted me with all the house essentials I needed. read more

It was time for a change to my all 1 length hair. Knew that i could trust Judie, the salon manager & her team. Vanessa gave me a great cut, long layers & super cute fringey bangs. We ran a bit long. Judie stepped in & finished my blow dry & touched up my bangs.. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Palm Desert, California

I love getting my hair cut here! I have gone to Alisa for my hair cuts for many years, and I always leave in love with the finished product. Even when I go away to college during the year, I always wait to come back so that Alisa can cut my hair. She is the best at giving me layers that blend evenly! I highly recommend the hair salon here as all of the hair stylists are so kind and talented! read more

Just wanted to post any other review for Veronica at the Benefit Brow Bar!! I've been going to her a couple months now, and I always love the way my brows come out!! I previously had gotten them threaded at a couple places around the desert, but could tell they were slowly getting thinner and thinner. I started going to her, and she helped me achieve my brow goals I'm scared to go anywhere else now! read more

I had an appointment with Ulta, a new customer. I got a text message confirming my appointment the next day. They called me shortly before the appointment time, but I didn't answer as I was in the middle of a tennis game. They left no message, so I assumed it was to confirm. When I went to check in with the hair salon, the receptionist told me my appointment was canceled. Thanks a lot! No voice message, no text. What did they expect. I will not be going back there. read more

I am so pleased with my new hairdo. This is probably my fifth time that I have been seeing Lily S. And it keeps getting better and better. She is beautiful and a really good listener. If you know what you want she will make it happen. I referred 2 friends and they loved her and loved their do's. I want to give a shout out to Chrystina. She greeted me, brought me water and in general, was very helpful and attentive. I also am a points member and buy cosmetics in the store. They always are running specials on something and it is a great way to try new products. (Can u ever have enough? read more

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I would not recommend this place for any salon services. Horrendous. PEARCE is the rudest nasty so called manager on this planet. Salon services are appalling. They should stick to overpriced, out of date, beauty products read more