drove across town to find the store closing 40 mins early before closing time.. literally ran up to the door as the employee signaled they were closed. Sign at front door says closing time is 5 pm.. not 4:20 .. glad i can see the" now hiring" sign.. horrible customer service. read more

Came in today for a new battery for my key fob. Turns out my key didn't even need a new battery. Thankfully Nicholas checked it before replacing it! The battery I had in it still had quite a bit of juice in it. Considering I had just had it replaced less than a year ago, this made sense. Turns out I was having some issues with starting my car due to there being some corrosion inside my housing unit for my fob! Thankful for great customer service and people who actually care to help the customer and not just make a quick buck!! read more

Excellent place to find the battery you may have been trying to find elsewhere. The various selections are many. Attentiveness is great and customer service is very professional. read more

I got my Samsung Galaxy S8 screen repaired there in less than a day and in-store which was a bonus as many places wanted to take it and send it off to be repaired for up to 3 weeks where they were able to do it in one. Another thing, it was much cheaper than most other places, that where charging minimum $400 to ship it off for 3 weeks. Here I only paid $256 and it was done same day. But there are a few things that I feel could have been done better. I was told the repair would only take 2 hours so we hung out in that area and got lunch while waiting for it we returned a bit after the scheduled pick up time and they hadn't gotten the old screen off entirely but the guy was working on it and but in total it only took 4 hours so still not that bad. Also a few days later after I got my screen repaired I notice a warp toward the center of the screen, I hope it doesn't eventually cause damage but its not noticeable unless you move it under a light or better in the rays of lights from blinds which is how I came to notice the warp but since blinds make straight and even lines of light a warp is easy to notice when all of a sudden one of those straight lines bends on a flat screen. However they do give you a warranty but i dont recall how long though, but I want to say anywhere from 90 days to 6 months and they check functionality before and after. read more

To start my phone is still a brick, three visits and as many screens replaced and the problem grew progressively worse each time, paid full price for a screen repair on an IPhone 7 and for that part I guess I'm satisfied, curious why the problem got worse each time they had it to the point my next trip is the apple store, so we'll see what they say about it. Screen seems OK so far but again with it showing nothing but a logo can't really comment on it too much. Suggest you just pony up and take it to the apple store as much of a pain as it is, let the geniuses take a look first. read more

I've taken several uninterrupted power supply units there to have the batteries replaced. They open the unit and install a new battery and all I have to pay for is the battery (no charge for labor). The employees are always friendly and professional. I'd like to buy sealed motorcycle batteries there, but they're a bit overpriced. read more

They are terrific in so many ways. They have a large inventory, which is especially good as other stores are cutting back to just the most-most popular sizes. They have people who know what they're doing and want to help. Finally, their service is great. I went in for a replacement battery for a car fob. The clerk said, "Let me do that for you." He opened it up and said I might have a lifetime warranty on the battery. He asked my information, and sure enough I did. Free Battery. Not only good, old fashioned service, but honesty as well. I'm impressed. read more

Buyer beware!!! Don't let them touch your phone. I spent over $100 for a new phone screen and battery only to have the screen last less than 24 hours. I took it back in and two techs discussed it for 15 minutes and then decided there was a problem with the screen and they were going to replace it. A man can in claiming be the owner came in and refused to replace the screen saying it must be an issue with my battery phone. When I told him I bought the new battery from him the day before with the screen he then said the problem is my phone. He was rude and unprofessional. I called Corporate and they told the store to replace it but they refused. I took it to the place down the street they replaced it and I had no problem. DO NOT WASTE YOUR MONEY HERE!! read more

Repaired my iphone 6. Shane (Manager) was very Very nice and took off 10 % bc I wasnt able to do it on-line.

payed $170 to have my screen repaired, the new one was not put in right and was no longer water proof, and the employee also forgot to put a screw in. it got water damage and, they want me to pay for the repair that was caused by an employee. read more

AWFUL.....I took my broken iPhone here and they put a cheap screen that looks like was ordered from China for $.02 on my phone which broke a week later. The pixels look like it was from an iPhone 1. The colors would fade in and out and the screen would start jumping. I live in South Florida and took it to another batteries plus they fixed it the right way free of charge. When I called the store they acted like they didn't even care .I WILL NEVER GO BACK TO THIS STORE OR RECOMMENDED IT TO ANYONE. read more

took my iphone 6s here to have the screen replaced, after receiving my phone back the touch ID function had been disabled and was no longer working. after about 8 trips back and forth as well as several phone calls with apple and a trip there my phone is finally working again. i am now out over $250 due to the carelessness of batteries plus. do NOT take your iphone here unless you're ready for hours of your time and tons of your money being thrown out the drain. i am now out multiple hours, hundreds of dollars, and have now officially missed some classes because of this ordeal. they have lost a customer. read more

Once again, no communication among staff. I wrote my review on the 16th of January. I still have not received any phone call regarding my experience, even though Frank, the owner, has commented TWICE on my post and assured me someone would be in contact. I still maintain, WORST service. read more

Was told it would take 45 minutes to replace my cell phone battery and it took almost double that. Not very professional and will never use them again. read more

Is it possible to leave a business negative-stars? On the 30th of June, I took my Iphone 6 in to have the cracked screen replaced. I came back an hour later and it was ready for pick up, but I immediately noticed the thumbprint reader was not working. They opened it up again and discovered they had damaged a connector for thumbprint reader. They said they'd order the part and I'd have it in less than a week. Fair enough. But then within a couple hours the home button quit working entirely, rendering the device difficult to use. I took it back the next day, the 1st of July, to address the home-button issue. The technician on staff that day wasn't able to fix it himself, and he said the head1tech would be in Monday and would be able to fix it then. Still, Fair enough. But Monday came and went and there was no phone call from them. When I called, I was told that they may have to "replace" the phone because they hadn't been able to fix it yet. I told them I was going out of town on a business trip and would need the phone for the trip, I was told "I don't know what you want me to tell you, I can't fix it myself". I was told that if they needed to replace the phone, the manager could handle this. Again, this is the 3rd of July now. I called each day I was out of town (mostly because they never once made contact with me to update me on the progress) and got the same answer, they still couldn't fix it, and it looked like they'd need to replace it. I asked why this hadn't been done yet, and was told that they had tried to exhaust all means available to try to fix it before replacing it. At thsi point it had been more than a week since I dropped it off. I got back from my trip and phoned them saturday the 8th. The manager was off until monday, so I shouldn't expect any resolution until Monday the 10th. Monday the 10th came and went without a phone call. I called the store manager, SHANE, to get some information on why I hadn't received my replacement phone yet, and he informed me that he had tried to reach me to get the specs of the phone to be replaced. This was not true, I had no missed calls and NO VOICEMAILS from Shane trying to reach me. I gave him the specs and he said he'd get it ordered. The next day, I called yet again, because he again didn't call me when he said he would. He told me that the phone had been ordered but wouldn't be in until Friday the 14th, more than 2 weeks since this began. I asked him why they hadn't gone to any of the 20 retailers in jacksonville to just buy an iphone, why I had to wait an additional 4 days to receive the replacement, and was told they didn't have any protocol for replacing phones. By the way, still no apology, and no phone. Friday came and went and I received no call. I went up to the store an hour before closing to get some answers, but AGAIN, SHANE was not there and wouldn't return until Monday (as per the apparent pattern). I asked that the store associate get the store owner on the phone, which he did. I spent 10 minutes explaining good customer service and bad customer service to Grif, the owner. I asked him why on earth it'd take more than 2 weeks to replace a device??? How is that acceptable? He told me it wasn't acceptable, and that he was surprised I was as calm about it as I was. At a certain point he intimated that the replacement may be a used phone. When was told this, I told him that would not be acceptable. If you break someone's device, you do not replace it with a used/refurbished unit. This is a no-brainer. I asked him to do right by me, and he told me he would. He said he'd contact me Monday the 17th. Monday the 17th I received an email telling me the phone had arrived. I showed up to the store and Shane the manager handed me an out-of-the-box REFURBISHED iphone 6. I told him that I spoke to the Owner on Friday and was told it would not be a used phone, and that I this wasn't acceptable. Shane had an awful attitude about the entire thing, which is strange, considering it was my device his store broke, and it was his store who had mishandled the entire situation from the beginning. I asked that he get the owner on the phone. I waited and was eventually told that he hadn't been able to reach the owner. I told him I'd wait longer. He eventually came back to me with a screen protector, an Otter box, and the refurbished phone in his hands. He told me he spoke with the owner, who told him this was the best they could do. Days before, Owner told me he would not give me a used phone. Yet I was told that he said "if the phone hasn't been ordered from Amazon yet, I'll go to the store and buy a new one but if it's already been ordered from Amazon, you'll have to take that". I was lied to. I'm running out of space for review, but GRIF, THIS IS AN AWFUL WAY TO TREAT A CUSTOMER. I'll speak negatively of you anytime I get the chance. You don't break someone's device, and replace it with a used item!!! read more

I went to get my iPhone 7 replaced because it had a crack in it. When I received my iPhone back with a new screen on it, they were saying that my home button was was clicking if you held the button down. I was like This is never happened before that's weird must be the The screen sheet protector on it since it was covering the home button. When I got home I had taken the sheet off and had realized the button was still clicking. I drove back to the store and had them look at it and they tried to resolve the problem and said that it is a little better but it is still clicking. I went home and realized that there was no way that I could use this phone. So I drove back to the store again for the third time and had them fix it they ended up saying that my home button connector was broken because it was "certified refurbished." They Told me that I needed to go to Apple but I told him that you're the one who broke it so you're gonna have to fix it or get my money back. They ended up looking at it again and and nothing was to be done so they were going to give me a refund. But here's the weird part they ended up taking the new screen off and putting somebody else's shattered screen on my phone and saying here you go. I was like no that is not my phone at least put my cracked screen on it not somebody's shattered one. So they put mine back on there and gave me a refund. I wasted my entire day by trying to replace my screen but in the end I got the same cracked screen but with a broken home button. I just can't believe that they couldn't give me a refund on my home button since they are the ones that broke it. They new it was certified refurbished because if is was to be broken to begin with why would they put a new screen on it if they saw that it was broken. Just saying. I've never been so upset in my life there's a poster on the wall saying that we will satisfy your needs. This is one of the worst days I've ever had in my life. I'm not able to use my home button anymore and having to use the virtual one. The store can do good on other things such as batteries and bulbs but when it comes to phone repairs I wouldn't trust them there is no warranty even though there says there is on the wall. I was there 10:30am-4:30pm. Ridiculous smh. read more

Worst service ever. Gave me the wrong $129 battery twice now a year apart. I trusted the guy that that was the right battery. when i finally tried to use it it did not fit. Guy was not helpfull at all. battery was never intstalled and does not fit. Go somewhere else~!!!!! read more

The store is in serious need of customer service training. This review should be a negative star. Took my watch in 4 weeks ago to have the battery replaced - the employee broke the crystal and the face of the watch- No apology just took my info said they would send it off to be repaired - it would be back in 1 week. 4 weeks later after many communications with the corporate office- I received a voicemail from the manager, Mike saying the watch was ready and to pick up at my convenience. My husband I went in today, Sunday, and were told they couldn't get to my watch. After I left the store visibly upset, the employee, Stefon, told my husband if he could, "he would throw the watch on the floor and break it himself". Later Mike the Manager, left another voicemail telling us the watch was now where it could be located and ready to be picked up. When my husband arrived, Stefon threw my watch on a box and told my husband to "get the f#%% out of his store- or he was calling the police of loitering", in front of customers. This young man who should not be employed anywhere, is successfully ruining the reputation, not only of this location, but of the company. Batteries Bulbs plus had possession of my property during this entire timeline- if anyone should call the police it should have been us. This is no way to treat customers. After reading other reviews on this store, I see this is not an isolated incident. read more