Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

This company I wouldn't recommend to anyone it is total s***. They do not have good customer…read moreservice they give you the runaround over and over and over after you spent all this bull crap money and still have no phone service. In my opinion AT&t can go eat s*** cuz they suck donkey winners

Great and Jacob was excellent helping out how to get the best deal on new phone.read more

The staff at Orange Cell Phone (Fleming Island location) are exceptionally considerate,…read moreknowledgeable and very helpful. My father had an annoying ad on his phone that he could not get rid of or even shut the phone down. The staff fixed it and explained what to do if it happened again. They are AWESOME! I would highly recommend them.

These people give you Low ball price $400 for iPhone 16 Pro…read moreMax 1 Tera clean MEI new condition Apple store gave me $750 these people take advantage of you Careful watch out for your

I need to give a huge shout-out to the Apple Store in St. John's town center. I visited because I…read moreneeded to transfer a phone from one family member to another (following a death in the family.) I didn't have any of the deceased person's details for log-in, etc, but that person was on my account. Verizon was of very little help in transferring the phone over to the new owner & suggested I go to the Apple Store. So glad I did! All the Apple Store required was for me to go to a Verizon location (also in town center) and bring them proof that I was the owner of the physical phone and they would remove the Apple ID currently using the phone. While it was a little monotonous & time-consuming - it all worked out. The staff at Apple were so kind, courteous, helpful, knowledgeable, informative, and above all else..... PATIENT! I'm most grateful for that.... Because I'm not very good with technology and haven't be able to explain it in layman's terms to the new user, as well.

What a rollercoaster of "no information" regarding a simple battery replacement…read more I had an appointment a 6:50 pm on August 20 for a battery replacement on a phone, and was told, I would need to leave it overnight for what I'm told a 40 min repair because their queue is backed up. I declined to leave it, and was told, the part would be held for 5 days. I called Apple Support today, August 21 to schedule an appointment, and was told by a Dennis from the store, to schedule it early in the day so that it can be done same day. I was transferred back again to make the schedule, and after being scheduled, I asked to be transferred back to Dennis to confirm. Now this is where it gets ridiculous. I did what I was asked by Dennis - scheduled a time early in the day this weekend, and when I was transferred back to him to follow-up with him, he then tells me that now there is no guarantee because its dependent on the part being in stock (which he didn't specify - but understandable). I told him the rep I spoke to in person last night would hold my part for 5 days, and when he tried to look it up, he said there's no record of that. We'll see what happens this weekend when I come in for my appointment, but being told multiple things and not being able to confirm a part is in stock for my appointment is ridiculous. This would be my second time coming in, and if I'm told the part isn't there and have to come back a third time, there's issues with their customer service and process and protocols.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

This place is horrible they have any phones you want! So you need to preorder everything! The staff…read moreis horrible so mean rude and boring! The place is not clean or organized ever! The prices expensive not priced corrected they should give us discounts for everything!

I want to start by saying I've worked in retail and in other positions with AT&T, so I'm very…read morefamiliar with the standards expected of their employees. I also understand this is an authorized retailer and not a corporate store; however, if you're going to represent a company's name, there should still be the same level of integrity and customer focus. Unfortunately, my experience today did not reflect that. I ended up leaving without my issue being resolved due to how the store was being managed. There were three customers, including myself, waiting just to be helped. Two employees were actively assisting customers, which I completely respect--those customers deserve their time and attention. However, the third employee was outside squeegeeing windows while customers were sitting inside waiting for service. That was surprising and frustrating to see. In a situation like that, customer service should take priority.

I've been going to this Verizon store many years for phones, phone accessories, and billing help…read more They never have an issue installing my screen protectors when I need a new one. I've always found them friendly, knowledgeable and willing to help.

Still after having given them a sub-standard review on Yelp, this Verizon store in Ponte Vedra…read morebeach, FL hasn't responded or contacted me about them agreeing to give me 5G home internet service for $45 a month, then telling me it's actually supposed to be $55 a month. The manager at this location should be either severely reprimanded or fired for allowing her staff to misrepresent the cost of their products. Anyone who does business with this store in the future should, without question, demand that ANY services they sign you up for be "in writing" as their word obviously is not to be trusted. J. Kelly