I came for an appointment and they helped me get my phone fixed they cleaned it up and cleaned the…read morecase too im glad I brought my phone here to be serviced they were efficient and professional and provide amazing customer service thank you team

I experienced Incredible service for very reasonable price with minimal wait time. I will be…read moreusing their services in the future.

Awful. Should be named iStole. In my opinion, the owner of this place is a con-artist in every…read morerespect. When we brought my wife's phone into the store for a repair, we were quoted a price $360 with 1/2 paid upfront and 1/2 when complete. We paid and came back the next day. The repair seemed to be decent (good enough to trade the phone and receive credit). But, when we checked out, the owner charged the card twice. When it happened, he played it off as "it didn't go through and I need to run it another time." When we said something, he said that he would take it off if both transactions somehow went through. I went home and didn't worry about it. But, when I checked my card, he had charged the card a total of THREE times (when only 2 were authorized). I emailed iDropped and asked him to remove the charge. Although he emailed and said he would do it, over a week passed with nothing. So, I was forced to put in a card dispute. One would think that he would apologize when that card dispute came in. But, I saw that he actually tried to fight the dispute! Thankfully, my card issuer ruled in my favor and reversed his fraudulent charge. It took over 2 months though. So, long story. But, let this review save you some headaches and go elsewhere. The owner is a smooth talker and will act like the nicest guy you've ever met. But, trust me, it's all show.

Absolutely perfect! The proprietor of this business, Tiekel, is incredibly professional and…read morefriendly. His was the only local shop willing to give me a price over the phone for a Surface Pro screen replacement. His team had the screen shipped overnight, and performed the work super-fast that next day! The installation was perfect, and the price was very fair. I won't go any place else going forward!

Great service and quick turn around time. Will recommend to friends and family if they break their…read morephones.

From the owner: Quickfix West Town Mall, located in Knoxville, TN, is your one-stop shop for cellphone and tablet…read morerepair and accessories. Our experts will have your smartphone or tablet repaired quickly while you wait. We strive to provide great customer service and fast, quality repair services -- that is why we stand by our warranty.

This place is the BOMB! The ladies at the desk took my husband's phone in hand and in less than 10…read moreMINUTES, wiped ALL the disruptive POP-UP ADS off of it that were driving him MAD! Naturally, I turned mine over to them and likewise, they gave ME back my phone in perfect shape!! Ads driving you CRAZY! Head on up to Shattered Dreams and they'll fix you right up. You couldn't ask for better service or nicer help!! And the price was RIGHT!

Four minutes was all they needed, tho the problem wasn't terribly complex. Wonderful experience…read moreespecially after 20 muddled minutes at the WalMrt place where the "British/Indian" (?) guy had to repeat some words 5 times before I could understand what was being said (guy was very patient tho) - WalMrt place didn't even have the specific charging cord needed to try to test my older phone. I highly recommend Shattered Dreams store where they're used to older phones.

I have been in this store several times in the last couple of years since i moved to this area and…read moreevery time ive gotten great service and help with whatever i needed and have nothing but good things to say about the guys that work in here, They are competent, efficient, fair , have good prices on about every kind of bulb and battery you can possibly need. Have helped me out with different kinds of needs and its definitely a go-to place for anything that needs a battery or bulb and you want the right one and all the help you need you will get. Thanks again guys, jtw 12/23/22

If I could give 6 stars I would. My friend and I were in Knoxville for Halloween and I lost the…read morebattery pack for my costume! We called this location and Matthew (shoutout to my boy) assured us that he could make one and he absolutely did! The customer service was amazing and he was awesome!! Plus it was super quick. I recommend this place for all battery needs. They're super knowledgeable and definitely deserve a raise!! The boys at batteries plus put the happy back in Halloween!!

Ever since they replaced my screen on my phone, it does not stay on. It keeps going off.read more

Only place that had the screen we needed in stock. It only took 40 minutes while others quoted 2…read morehrs. Awesome customer service and very fast! Definitely recommend