This is a great place to have your phone or tablet repaired. The owner, Ryan, is an entrepreneur…read morewho decided to create his own shop at a young age. That made me want to support them even more because this is a local homegrown business. Their prices and speed are extremely competitive too. I had my iPhone X screen and battery repaired/replaced for $150. My daughter's iPhone 6 got a new screen for $55 and her iPad 6 screen was replaced for $100. I know the parts are aftermarket and probably not the same quality as true OEM. But, if you are replacing parts on a phone, why pay top dollar? At that point, it makes sense to just get a new one. I certainly don't like paying for repairs to my devices. But, if you need it, this is the place. Since the staff seem to be vested in the business, they really care. Definitely better than the mall kiosks and other repair shops. Only unusual thing is their storefront is in an office complex down a long interior hallway. I assume it's because the rent is low and they got a lot of space cheaply. But, just know that it's not your usual "retail" location storefront. Overall -- Highly recommended.

Value This is the best deal for phone repairs! Ryan will…read morematch prices if you can find any lower, but good luck! He offered a glass and lcd repair for my galaxy note 8 for easily $40-$80 less than any other shops in the area. He had to order the parts, but he got them in just two days! My screen was shattered so badly that glass was falling off and the lcd had a black spot and lines across the screen, but now it looks like it's brand new! I was worried that a screen replacement on a note might make the stylus less responsive, but it works like I just bought it! Great, friendly service that I would recommend to anyone who needs their phone fixed.

Awful. Should be named iStole. In my opinion, the owner of this place is a con-artist in every…read morerespect. When we brought my wife's phone into the store for a repair, we were quoted a price $360 with 1/2 paid upfront and 1/2 when complete. We paid and came back the next day. The repair seemed to be decent (good enough to trade the phone and receive credit). But, when we checked out, the owner charged the card twice. When it happened, he played it off as "it didn't go through and I need to run it another time." When we said something, he said that he would take it off if both transactions somehow went through. I went home and didn't worry about it. But, when I checked my card, he had charged the card a total of THREE times (when only 2 were authorized). I emailed iDropped and asked him to remove the charge. Although he emailed and said he would do it, over a week passed with nothing. So, I was forced to put in a card dispute. One would think that he would apologize when that card dispute came in. But, I saw that he actually tried to fight the dispute! Thankfully, my card issuer ruled in my favor and reversed his fraudulent charge. It took over 2 months though. So, long story. But, let this review save you some headaches and go elsewhere. The owner is a smooth talker and will act like the nicest guy you've ever met. But, trust me, it's all show.

Absolutely perfect! The proprietor of this business, Tiekel, is incredibly professional and…read morefriendly. His was the only local shop willing to give me a price over the phone for a Surface Pro screen replacement. His team had the screen shipped overnight, and performed the work super-fast that next day! The installation was perfect, and the price was very fair. I won't go any place else going forward!

Four minutes was all they needed, tho the problem wasn't terribly complex. Wonderful experience…read moreespecially after 20 muddled minutes at the WalMrt place where the "British/Indian" (?) guy had to repeat some words 5 times before I could understand what was being said (guy was very patient tho) - WalMrt place didn't even have the specific charging cord needed to try to test my older phone. I highly recommend Shattered Dreams store where they're used to older phones.

This place is the BOMB! The ladies at the desk took my husband's phone in hand and in less than 10…read moreMINUTES, wiped ALL the disruptive POP-UP ADS off of it that were driving him MAD! Naturally, I turned mine over to them and likewise, they gave ME back my phone in perfect shape!! Ads driving you CRAZY! Head on up to Shattered Dreams and they'll fix you right up. You couldn't ask for better service or nicer help!! And the price was RIGHT!

If you're looking for a battery, this might be a good place to check, but be cautious about the…read moreprices. My key fob for my Toyota Tundra indicated a low battery, so I searched online and found the battery listed for about five dollars. However, when I went to the store, I discovered that the same battery, which I could order elsewhere for around five dollars, cost nearly eleven dollars here. While I have nothing against the employees--they are always nice and provide good service when I need batteries that I can't find elsewhere--it's worth noting that there are likely cheaper options available elsewhere.

This is the second time now these guys have performed less than satisfactory work on my watch. This…read moretime the guy takes my watch in and comes back out 20 minutes later and states he can't get it open. This is how he handed it back to me. Unacceptable. Do not go here. No respect for others personal belongings. And they won't tell you they damaged your watch either. They just hand it back to you and smile like nothing happened at all. Wouldn't trust him to change the battery on my happy meal watch.

Excellent service and fast turn around. I would use him again. Repaired the iPhone 16 pro with a…read moregenuine screen.

Mike is the absolute best! He removed the virus from my wife's laptop in a matter of minutes and…read moredid so at a very reasonable price. This is the place to go for your computer and phone issues!

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

Ended up in here by chance & really pleased! The Mrs Rufus called Yours Truly up because she was…read morein a bind and her Chi got sideswiped by technology. Long pilgrimage short, she uses an iPhone4 to swipe credit cards for her business. The swiper is not like others that plug into any device. It is fit to a specific device (an iPhone 4 in this case). As we are forever tied together in matrimonial bliss, my Chi got tangled up in this Four Alarm Conundrum. Herein lies the rub ... the old iPhone is used via WiFi. It's technically no longer a phone. It is used merely to submit credit card & debit card transactions. So, now we have a device that is totally worthless but it has to be replaced with an iPhone 4. And no stinkin way am I payin full retail for a glorified iPod Touch. Of course the device dying and Mrs R. not being able to run charges is all my stinkin' fault! I mean, NATURALLY!! I'm never there, haven't touched the thing & you guessed it ... my fault. Ah, the joys of matrimony. As usual, I digress. Post ear gnawing and subsequent blood pressure hike, my Chi is toes up in the ditch. So, I think to myself, "Rufus, what the Fried Samosas are you gonna do to get this situation resolved, bring Mrs R. to bay and reclaim your Chi?" This is when I remembered this cell phone exchange business had opened on Bearden Hill. It's a nice, clean place between Soccer Taco and Pendergrass Shoe Repair. I was warmly welcomed by a nice man by the name of Ryan. I explained my situation to Ryan. He completely understood my situation and was able to help me find an affordable replacement. He was extremely knowledgeable (which is great b/c I'm tech deficient). I never felt like the idiot I am. They seem to have a wide selection of phones and smart devices. They buy, sell and trade the devices. I would encourage any & all to stop in if you need this service. As a side note, I was very impressed with something that happened when I was in the store waiting for my device to charge. A man came in wanting to sell his smart tablet. He had pulled up to the store with 2 other people in a dirty ass $300 jalopy that was on its last leg. It was quite apparent that they were all 3 hard up for cash. Ryan treated this man with the respect he was due. He was extremely polite and informed the man that his particular tablet was not in high demand (thus not worth a whole lot wholesale). He was very sympathetic to the man's situation. You could tell that the man appreciated Ryan's honesty and professionalism. Anyway, it was good to see people being treated well no matter their station in life.

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.