Very good service; great communication. I took my van in for problems with the ac system. I chose…read morenot to repair due to costs!

Poor customer service. Simple repair request. Replace drivers side mirror cover. No repair made…read more Why wait to tell me after I'm in my car that you had to order the part, dismiss my request, and then tell me to "Have a nice day!" Last time. There's no sunshine here.

This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

Had one of the worst experiences of my life today at Lakeview Ford…read moreThe Big Boss is a big ****. He treated me like I was nothing, made me cry. Saying "sounds like you have gotten yourself into a bind, you can't come in her telling us how much you want to pay, setting you bottom line, it doesn't work like that, you put high miles on cars you can't even lease a car because you drive cars into the ground" (I'm a home care nurse), I depreciate cars. Ended up they showed me two new vehicles and said they needed $10,000 down payment or a cosigner. When. I said I didn't have either, he escorted me to the door. WTH you'all called me! What? Did I remind you of your ex or some chick that wronged you? I can't believe how he treated me. For what?

We were very happy with Chris the new owner of West Side Auto. We just bought a 2010 Cadillac for…read moreour daughter and it was very clear that he is dedicated to producing a great customer experience. He was very nice and went out of his way for our family. Great dealership under the new management. Michelle and Troy Zukowski-Serlin

Very long story short. We were lied to several times. We were told if we didn't like the vehicle,…read morewe could have our money back. Even though he waited until the very last minute to turn the signed title into the Sec. of State, he would not return all of our money. He said that $400 went to the state for taxes and title even though he had not processed it. Also tried to tell us that he sold us the vehicle for what he paid for it. We all know that doesn't happen. Can't even go into all the lies I caught.

I called and let Alex know exactly what we were looking for and asked that he use his best…read morejudgement and pick a few out for us to look at. He picked out four jeep wrangler 4Xe that met what we wanted and even had them charged for us to test drive. Alex was very knowledgeable and answered any questions we had or told us he didn't know but would find out for us. He was not pushy at all and encouraged us to take our time and talk about it with each other. We drove an hour to look at these cars. We traded in a vehicle and their trade in offer was STRONG. With Alex being wonderful, the offer for trade in being strong, and payment numbers being under where we wanted them, we decided to purchase switch Henkel. 6 days later, Alex text me to just check in and see if we needed anything. Alex is a top notch sales professional who I would recommend to anyone. The process was easy, best buying process and experience I've ever had. We will without a doubt return whenever we are looking for a new vehicle and have Alex sell us the car.

They told me the car I was going buy rides nice. Then I test drive it. The ac did not work and the…read morebrakes were grinding bad. I ask about getting those brakes done before I bought it. And they did not seem to care. I walk away. Never going back. I bought another vehicle down the road within an hour.

We had the best experience with Artia at Battle Creek Honda. She was professional, friendly and an…read moreexcellent listener. She listened to what we needed and wanted and got us the exact car we requested quickly and within the budget we presented to her. We did not feel pressured at all and it was such a positive experience. Artia was so understanding and helpful on follow up calls and kept us informed about everything along the way. She also made sure our insurance and registration transferred seamlessly. Highly recommend. You will not be disappointed

I recently was looking to purchase a Newer Truck. I was looking at Heritage Chevrolet but they did…read morenot have what I was looking for so I seen online that Battle Creek HONDA had several trucks from the west coast so they were clean. I was looking at a Chevy Silverado 2500 HD . They would not Haggle with the price at all. I would say the only person who was Nice was Arita ? I believe that was her name sorry if I spelled it wrong. I did not spend what a new one would cost but I would like to have felt good about being there and purchasing a vehicle. when I was leaving I had said to everyone have a good day and no reply? only from Arita

we have bought two cars from them over the years, had less need for repairs than any other makes of…read morecars. very dependable. service has always been very good, the service staff friendly, helpful and knowledgeable. and we appreciate the rides to and from when we have needed them over the years. today both Emily and Randy were very helpful in solving issues with diagnosing a smart key issue and reprogramming.

Purchased a used car here, and the buyer's order (which was signed-they gave me a copy) expressly…read morestated that they would include a second key (which was missing). After 4 months with no answer, Alex called to inform me that their key guy can't cut a key for my car, and they would not cover any portion of key replacement. He's "really sorry" and "feels awful". Exploring legal options now.

Horrible people horrible service half the stuff repaired on my vehicle is wrong or falling offread more

Bought a 2019 Bolt from Heritage. The sticker on the car said it has a "Dealer Warranty" (I have a…read morepicture) but when reviewing the paper work, they had changed it to "AS-IS" and charged me $3K for a warranty. Sleazy.

My niece bought a car from this business... it broke down within 24 hours... has since had it…read morechecked by a reliable mechanic and found out it will Ned close to $2000 to even get it safe enough to have on the road.... very poor customer service. Don't buy here unless you are looking for an expensive boat anchor!

My brother Steve purchased a car here a little bit ago. Him and I are both from Michigan…read moreoriginally but live in Denver, CO. Him and I were visiting Michigan and he suggested that I check out Fadel Auto Sales. My old 06 Focus broke down on me and I needed to find a new car on a budget. I did not like the idea of having to drive back to Colorado just to purchase a car from MI but after checking the prices and selection of vehicles I opened up to the idea. Yousef the owner was very nice and informative. He even let me test drive a few of the cars...even one that I had no intention of buying....but I do love Audi's and couldn't resist. I am now the happy owner of a 2011 GMC Terrain and I love the vehicle. If you are looking for a new car even out of State I would say Fadel Auto Sales is the place to go!