Ordered an Atrius super safety. Price was no better than anywhere else. Somehow I got on their mailing list so I thought I would give them a shot. They gave me a tracking number for UPS that has not cracked in two days because UPS has not received the item. 1ZR5C953YW11171443 I sent an email to them this morning because they have not responded to. They are now closed. I sent an email through their website "contact us" link and they're saying it takes 24 to 48 hours to respond to an email. I told him just to cancel the order if they haven't dropped it off yet and refund my money, I will go buy it somewhere else. I'm all about supporting small businesses, but not small businesses that don't pay attention to the customers. read more

I've had decent luck with BattleHawk Armory in the past and have spent a fair amount of money with them over the years, which is why this experience was so disappointing. I purchased two Partisan Disruptor triggers, spending over $500 total. One arrived broken and unsafe. The other has never functioned reliably despite extensive troubleshooting. To eliminate variables, I tried multiple buffers and springs, including the recommended XP spring from the manufacturer. I tested different M16 and AR-15 BCGs, multiple calibers (5.56, .300 Blackout, and 9mm), supers and subs, and barrel lengths ranging from 9" to 20". The result was always the same: one shot would fire, followed by a light primer strike on the next round. I followed the troubleshooting guide exactly as written and still could not get consistent operation. To BattleHawk's credit, the sales listing stated that trigger sales were final. However, I expected at least some assistance when dealing with a defective and potentially unsafe product. Instead, I was directed to the manufacturer. The manufacturer then pointed me back to the retailer. As the customer, I ended up stuck in the middle while being out more than $500. What makes this more frustrating is that I purchased a couple of Atrius SS triggers from AR15Discounts that cost less and worked correctly from the start. In my experience, AR15Discounts has also provided significantly better customer service. I wasn't expecting a guaranteed refund. I was hoping for some guidance, advocacy, or willingness to help resolve the issue. Unfortunately, I didn't receive any of that. Because of this experience, I'll be taking my business elsewhere in the future. Two stars because the product issues may not be BattleHawk's fault, but the customer service response left me feeling completely abandoned when things went wrong. If you're considering these triggers, I would proceed cautiously. My experience with both the product and the support process was extremely disappointing. read more

I have ordered many many items from this place with ZERO issues. I don't know why there are so many bad reviews? They have always fulfilled my order, almost always the cheapest option, shipped within a week. Only issue is one time they didn't send me the tracking to my order and didn't notify me it sent so it was sitting at the store for me to pick up. Sitting for about a week but it's fine, that happens. That's an automated email anyways, most likely not on them. Even if it was, I was able to quickly resolve it. I will continue to order from this website and encourage others to do so to. I hope you don't have any issues with them, I sure haven't. Just don't buy up all the stock, save some for the rest of us! Haha read more

In 2025 I'm numb to the fact that everyone who sells me a pack of gum or changes my oil wants an immediate review. I ignore a lot of these requests. BattleHawk didn't even ask for a review but I'm so happy with them, I feel I owe them one. I really wanted to add a .45 ACP 1911 to my collection but didn't want to spend a lot for a range toy. My research led me to Tisas, but they don't seem to be in any of my local gun shops. It was time to make my first online firearm purchase. I decided to go with the Raider and found a very good price with one of the big name online dealers. I was about to "pull the trigger" but decided at the last minute to search again, adding keywords "best price." That led me to BattleHawk Armory (unfamiliar to me) and a significantly lower price that I couldn't pass up! I wasn't sure what to expect having never bought online before, but their website is informative and spells out the process clearly. I made the purchase on a Sunday, received an immediate emailed order confirmation, got a shipping notice with tracking number on Monday, and before noon on Wednesday, I got the call from my local FFL that it was ready for pickup! The price, communication, and delivery time were all better than I expected and I'm happy to give BattleHawk Armory a 5-star recommendation. I'm sure this won't be the last time I buy from them. read more

BattleHawk Armory - Tisas Raider .45 ACP - Guns & Ammo Near Me - Grimes, Iowa

Never again. I purchased an optic, an osight c, for about 128 that was in stock online. Great price, I hope to see it some day since I've already paid for it. I made that purchase on 5-31, it's now 6-19 and the order shows a status of "Doubleship". For the first week it had a status of "Further Research Required", having no idea what that means, I "contacted" support, which means I chatted with the bot and they took 2 days to respond. It turns out my "in stock online" item can't be shipped from the vendor they're getting it from to me, so the vendor will ship to Battlehawk, who will then ship to me. It took them a week to figure that out. It's now been 3 weeks. They don't even have it yet to ship to me. Odd, when I loaded this place in yelp, the first comment said something about fast shipping. I could get this OVERNIGHT from Amazon, so they can't be that hard to find. And this for a product listed as in stock online. Here's what I think is going on...that same optic is now selling for 200. I firmly believe they just don't want to give me one at the 128 price they sold it to me for. They sure took their money off my credit card the next day though, which I thought was illegal. I though you could only charge people when you ship the item, bad form at the least. I'm now expecting it to get lost or just bogged down to the point where they hope I cancel, since they're getting another 70 dollars for the item. Despicable company, despicable practice, I'll make sure EVERY single person I know that shoots hears this story too. I was hoping to wait until I got the product to post this review, to avoid "punishment" from them by further delaying or otherwise messing with my order, but I'm not sure I'll ever see it at this point anyway. To say these guys suck is an insult to a company that actually does suck, they need to work a lot harder to achieve that level. read more

Worst customer service. 2 adult men waiting to be helped Female walks in the limps behind the counter dropped what the was doing to help her. Never again, they let a large purchase walk out the door. read more

I ordered a case of 1500 rounds in 5.45x39. They had the best deal I could find. Then saw all the negative reviews and worried about my decision. The ammo came in three days and I am very satisfied with my purchase and will buy again. Other places advertise a lower price but then try to gouge you with $70 shipping protection? Thank You Battlehawk Armory! read more

BattleHawk Armory - 58 cents a round out the door for 5.45x39 - Guns & Ammo Near Me - Grimes, Iowa

I found the Fostech 20 round Barrett magazine was listed on the website. I sent a message asking if they indeed had one in stock. The answer was a fairly quick 'Yes' on text message. I ordered it online 9 August 25. 10 August 25 received email that order was received. I had shipment status and tracking number email the next day. I received it today via ups 14 August 25. It also had a $100.00 off summer clearance on the listing. The ordering process and current accurate contact emails were outstanding! Thanks for a job well done! Satisfied customer, Jon Wolland read more

If you have an issue with a delivery, Battlehawk will not do anything to help you with UPS. Their reply is basically: Thanks for your money, GFY. Never come back. I order a lot of things. I have never had a vendor be this callous. Usually they will help by reaching out to their UPS rep. Certainly not in San Fran. Blame my VPN. CA sucks. read more

BattleHawk Armory - Solid proof. GPS wasn't even at the right building. - Guns & Ammo Near Me - Grimes, Iowa

Have transacted twice with this company and both times they delivered to FFL's with no issue. One of my transactions was a preorder and communication was consistent over the time I waited for the firearm to be delivered to them. They responded to email inquiries without delay. I'll continue to do business with them! read more

Horrible. Purchased something online, they took my money and waited 3 days to tell me it was not in stock. They only notified me after I made an inquiry. I asked them to delete my account and I was told I would be blocked for harassment. Do business with them at your own risk. They are nothing short of UNspectacular. Trying to save money with them is not worth the effort and I am pretty sure the company is being ran by a cat and a 12 year old. read more

Purchased a Colt Anaconda from them and requested the serial number (for rebate purposes) once the item shipped. Customer service refused, even after saying they could not until the item shipped. The item HAD shipped. Very abrupt and singularly inconsiderate. read more

Poor Customer Service. Ordered Kel-Tec 12 GA in Tan Cerekote finish, Sent me one in Green finish. Would not make exchange. Will never do business with them again. read more

BattleHawk Armory - Guns & Ammo Near Me - Grimes, Iowa

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First off I was leery about ordering from BHA after reading some negative reviews on some pages. But after I ordered I started to read a lot of positive reviews from other sites. BHA had the lowest price on an almost impossible gun model to find in stock anywhere in stores or online. Rock Island Armory 9mm 1911 Entry FS. I ordered it on 4/9 and it was at my dealer in Pa. by 4/13. Two days if you don't count the weekend! Shipping was the lowest of anyone also! And to top it off they give you a $10 discount for new customer purchase over $200. I got a great gun with excellent reviews from everyone for under $300! I highly recommend Battlehawk Armory! read more

Charge minimum $25 dollar return fee and shipping when we tried to get order cancel immediately after placing.

On Nov 17, 2025 I placed an order with Battlehawk armory for SAR 2000 pistol. As of now, Dec 18, I still do not have the item. The tracking number provided, shows that the item is "moving between location" for the last week. I placed over 10 phone calls to Battle Hawk armory, not a single time someone picked up the phone. Not a single time someone returned a call. HORRID customer service. Meanwhile, the gun is lost, I have neither the money, nor the gun. I requested for them to re-send it to me, they refused. HORRID CUSTOMER SERVICE, DISHONEST COMPANY. STAY AWAY. Update. I received the handgun. While this solves some problems, the very fact that they NEVER pick up the phone shows that their customer service is NON EXISTANT. read more

Poor Customer Service in recent firearm purchase, not communicative and received conflicting info, never buying here again

I ordered several Wilson Combat 1911 magazines on sale. When they arrived, I realized that they were the wrong caliber. I missed that detail in the sale ad. Finding the return procedure was difficult; it's buried in their web site and took a while to find. The process was not easy, I returned them unopened and I had to pay return shipping AND $25.00 (a large percentage of my total order.) On their site: "Buyer and/or User of this site acknowledges and agrees to be responsible for paying original shipping cost, return shipping cost, RTS fees or other associated charges, and a 20% Order Cancellation fee if your order is cancelled for any reason after your order is submitted for processing." Okay, so they warn you. So what? That does not build customer trust. In the future, I will pay just a little bit more and buy from Midway, Brownells, Palmetto State Armory or AR15 Discounts. No hassles at the other suppliers. read more

Red Flag #1: no phone number to talk to anyone Red Flag #2: no names on emails... anonymous correspondence with random folks with bad attitudes $1700 in pistol, additional magazines, and a holster that was supposed to fit. Holster didn't fit. Restock fees and upcharges. Stay away-- you can find better arms dealers elsewhere. Very disappointed. read more

I have purchased several firearms via the website and have never had any issues. Shipping is fast and I have been satisfied with all my purchases. read more

Battlehawk armory is one of my favorite shops to buy from. They have low prices, a great selection, and awesome customer service, the employees go above and beyond for their customers. read more

I don't know I figure this will help somebody I spent thousands of dollars with battlefog Armory buying weapons weapons generally function had had a problem with that about a plankster trigger and it should it's junk it's a self-contained trigger I thought point to plaster was a little bit more of an honorable person and I thought battle Hawk Armory would stand behind their stuff do not buy from this retailer this retailer will not stand behind their stuff in fact they point blank say they don't take any returns so if you want to buy something and take a chance back from these people cuz if it don't work or you have a problem oh they're not going to help you at all I'm debating whether to sue them over my problem because it's inherently a fraudulent conveyance and if you look at the reviews $144 they have a 2.7 review rating that should tell you everything you need to know I should have looked that up before ever buying one thing from them read more

I've used them for a few items and they were quick to expedite orders and respond to emails. The biggest concern I have is for them to allow phone calls. I'd rather speak to someone directly when I have questions. Overall, I'll use them for future business. read more

I have bought alot wont buy again I recieve your emails everyday for specials, recieved one on a gun but when I clicked the link gun was 400 more than the emailed price. thought was a glitch contacted the company was told no that price was for 1.....rest are the higher price. pretty crappy. wont buy anymore and now know why there down to a 2.5 rating used to be so good never a issue. guess there just to big now to care. read more

Updated Review, Had an issue with UPS that is being addressed thanks to Kayla Gerleman at BlackHawk. read more

I purchased six 40 cal ammo cans from BHA. These were shipped to me with the wrong sized lids...or wrong size can. I have no idea which one is the wrong size because these guys would not answer my question. After a couple of weeks, I inquired again. No answer. Finally, I got a response as follows: "We only have 40 cal cans and lids they absolutely snap right on. If you don't like it then file a dispute. $30 in ammo cans is not worth my time. Good bye" The lids have 5 hinges, the cans have 6 hinge points...obviously the lids do not "snap right on." As requested, I filed a dispute, with pictures of everything they asked for...clear image of the packing receipt, the product, and officially asked for a refund. This was the response to my request: "No- To long didnt read" ...and that is why I have cancelled my order for a pair of long rifles that I had sitting in my cart. This level of arrogance is not only bad customer service, but essentially is fraud. They admit to only selling 40 cal cans, but the can they sent me was not a 40 cal can, it was a can labeled for 5.56x45mm ammo...and the lids do not fit. So, fraud is the only answer here. They have intentionally deceived a buyer by offering a 40 cal can, then shipped a 5.56mm cal can to fulfill the order and sent the wrong lids or vice versa. Further, they refused a legitimate request for a refund submitted in accordance with their own demand for images of the product and shipping document and a formal request for a refund. I would never do business with these fraudsters and recommend you consider the kind of business that would rudely reply to a legitimate complaint about receiving the wrong product regardless of the price paid. Buyer beware. read more

They Refuse To Help, Cheated us out of $159.00 on a Christmas Gift for our son. Sent the Wrong Product / Would Not Help. Look At All of the 1 Star Negative Reviews, BBB Complaints and so many Negative 1 Star Google Reviews. read more

They Refuse To Help , I sent them 3 emails and pictures of the Item Sent with the Invoice, Terrible Customer Service. #1 Order just delivered, It is not the correct item, This one sent is plastic, not the correct AXG Metal Alloy Grip Module for $250.00 PLEASE HELP #2 What you sent me is a $69.00 Sig Plastic Grip Module in a Sig AXG Metal Alloy Grip Module Box it looks like someone switched them out, in store or in the warehouse. #3 The correct grip module is all aluminum with removable "poly" grip panels held with 2 screws on each side also has removable back strap. From: John T. customer service. We sincerely apologize for the inconvneience. Our warehouse has never had a return of this item nor do they open them up. You will need to reach out to Sig Sauer directly on this matter for replacement concerns. THEY CONTINUE TO PASS ON COMPLAINTS / SIG SAUER DOES NOT PACKAGE WHAT THEY SELL INCORRECTLY. This was a returned item / or it was switched out in store and sent on to me in an unsealed box. All was explained to John T. still no help. Look at all of the 1 Star Negative Reviews, BBB Complaints and so many Negative 1 Star Google Reviews.. read more

My experience with their online purchase was horrible, and the way they handled their own errors said a lot about their unrespectable business ethics. They are unapologetic of their mistakes, and would quote their terms and conditions to their favor to shrug off as quickly as they can. Check for reviews on gun deals, ammoseek, and reddit before you take your risk to buy from them online. I didn't do my homework and was banking on being a repeat customer but no longer. Good luck, shoppers! read more

Prices good but slow getting product into my hands. All in all though I would buy from them again

Awesome online shopping experience. They have good deals and got it out within 48 hours. I will be shopping here again.

Great service great prices! Would definitely recommend. Usually has everything I need in stock!

Purchased 500 rounds of subsonic 9mm ammunition from their website last week and received an empty sealed box last Saturday. I emailed them and left a message on their sight and they texted me to contact my credit card. I asked them to file a claim with UPS and didn't hear anything back from them. I bought a few items from them before and this will be my last order. My friends at the range and steel shoots will hear about this experience. I know I will take my business else where. read more

Pieces of shit only sent one magazine and won't make it right. My receipt clearly shows two were to included with the handgun.

First of all I tried to call the store many times to see if my background check was approved but when I got to the store they said it'll take maybe a week who knows? Would've been nice if they picked up the phone so I would've known not to come. ANSWER THE PHONE ITS NOT THAT HARD. read more

I am a FFL. BattleHawk Armory shipped a firearm to me without including a copy of their FFL. There was no paperwork stating the name of the buyer or a description of the firearm. I looked up their phone number and got an answering machine. Option #4 was for FFL questions. So I sellected #4 and it said there is no telephone support for FFL questions. I cannot process the gun untilI I receive the proper paperwork. Order from someone who knows what they are doing. read more

Great at answering questions and giving advice!!! Very, very nice selection of firearms

I bought a red dot optic from them. I just received it today and discovered the product was defective out of the box. BattleHawk Armory refuses to take it back saying "the manufacturer made a defective product, not us" read more

Ordered an ATI Gsg 16 from them Wednesday night, got the confirmation it was sent to the warehouse for fulfillment Thursday morning then got the shipped confirmation today this morning (Friday). Really fast shipping, great selection of firearms, and great prices for what you get could not find this in the color it's in anywhere else. Definitely recommend. read more

BattleHawk Armory - Ati GSG 16 Green - Guns & Ammo Near Me - Grimes, Iowa

Great and speedy service! They have an outstanding selection of parts and optics! I was able to get great price on the new 507 Comp and they were the only ones who had it! read more

BattleHawk Armory - Holosun 507 Comp GR - Guns & Ammo Near Me - Grimes, Iowa