From commencement to completion of refinishing floors was a positive experience…read more - the only company, out of 4 contacted, that provided a written detailed estimate rather than just sq. footage and cost - very accommodating in scheduling the work -MOST IMPORTANT, restored the hardwood floors that were stained, scratched, and worn out, back to the way they were in 1959. - unbeatable value for their quality of work Reiterating prior Yep reviewer. Hire them! Glad I did!

Did a great job fixing stains on our hardwood floor by sanding and refinishing in just the spots…read morewith issues. And was able to come repair within 48hrs of reaching out. Thank you!

I just completed a sizeable project with The Floor Store and cannot rave enough about the outcome…read more Not only did they help select the perfect carpet for three rooms and complete the installation without a hitch, but when one carpet had a minor problem, The Floor Store fixed it promptly at their own expense. I am an admitted perfectionist and The Floor Store has exceeded my expectations 100% of the way. And, by the way, if you care about personal service, work with Felix. He is the most service-oriented person I have ever worked with, flooring or otherwise!

I am posting this review as an open, 24-hour escalation to the Store Manager and Corporate…read moreLeadership regarding my order at the Geary Blvd location. I paid a deposit months ago for a specific, HOA-approved carpet for a real estate listing. My sales rep, Rodney, took the payment, provided zero proactive communication for weeks, and sent a blanket "Will do!" when I submitted the final HOA approval. Only after I was forced to follow up after more than a week of silence did Rodney admit the warehouse "misplaced" the inventory. Rather than taking accountability for failing to order/secure the product on time, he attempted an unauthorized product swap--sending photos of a completely different alternative carpet and trying to force it onto my project without my consent. When confronted, Rodney scrambled, blamed the HOA, made excuses about warehouse inventory numbers, and admitted the original carpet would take weeks to arrive--confirming he spent weeks hiding severe delays rather than managing the order. THIS IS A DIRECT 24-HOUR NOTICE TO MANAGEMENT: I require store management to contact me directly within 24 hours to either: 1. Provide written confirmation of a firm, expedited delivery and installation date for the exact contracted carpet, OR 2. Process a 100% full refund of my deposit immediately so I can take my business to a professional vendor. If management fails to resolve this within 24 hours, I will be filing a formal credit card chargeback for unfulfilled goods/services and taking further steps to recover financial holding damages caused by these listing delays. Rodney and The Floor Store team on Geary have severely impacted my timeline through gross incompetence. Management needs to fix this today.

Our 100 year old wood floors were looking pretty bad. They were uneven and had been sanded so many…read moretimes we had been told they couldn't be sanded again. However, Nam figured out how to do it and the results are fantastic!!! He and his crew do excellent work and were really helpful so we understood exactly how long it would take and they minimized the dust and kept the rest of the house clean. They also stained the new floor to exactly match adjacent rooms. I highly recommend their work. Very professional and excellent results!

Impeccable! Nam and his team are very professional and exceptional at their craft. Our 40+ year old…read morefloors were refinished to a standard that exceeded our expectations. The price was also very fair for the extensive amount of labor involved. Highly recommend!

I hired Yuri's company to replace my carpeted stairs with hardwood tread and painted risers…read more Because the stairs were not oak, they needed to have oak top pieces put on the existing stairs before doing the typical sanding/staining. I found Yuri REALLY easy to work with. Excellent communicator, no surprises. Very happy I hired his team.

This is an overdue review. Yuri and his guys did an amazing job installing our Boen hardwood floor…read more2 years ago. As it happens, we just had a small-ish water leak and have to replace part of said floor. I thought I had left a review 2 years ago as they were amazing, but I guess I was distracted as we had other contractors working on other parts of our place. No hesitation going back to them this time again. You won't find anyone better!

The old concrete front porch received a complete facelift with a flake epoxy resin and polyaspartic…read morecoating system. It was transformed from worn red concrete covered with multiple layers of chipped paint into a clean, modern, and updated entrance. We hope the new finish will provide many years of durability and continue to look great. A special thank you to Jack for his outstanding coordination throughout the project. He kept me informed every step of the way and worked closely with the tenants to minimize disruptions. His communication, responsiveness, and professionalism throughout the entire process were greatly appreciated.

Last year we needed the stone tile in our shower restored and a stain removed. Bill at Bay Area…read moreStone sent someone out who did a great job making the stone look great again. More recently, our granite counter in the kitchen had a pretty deep chip that had started to spread cracks. B A Stone came out and repaired it, made it look like new and completely stopped the crack, as well. No muss, no fuss. This firm is very easy to work with and does top notch, high quality work. If you have issues with any stone tiles, counters, etc, give them a call, you will be happy with the results.

I contacted them because I needed to replace my carpet, and Gene responded quickly and came out to…read moregive us an estimate. He was incredibly knowledgeable and professional throughout the process. I highly recommend Gene and his team!

Great experience with Concept Materials, had them replace my floors and walls and I'm very pleased…read morewith the results. Good pricing and extremely responsive/communicative. I appreciate the amount of flexibility, agency and just the overall quality of the work. Gene and team were wonderful to work with, highly recommend

Jairo did a FANTASTIC job on a quick restoration I needed for my hardwood floors due to damage and…read morestains from my tenant who moved out. The value was amazing compared to other vendors, coming in at $750 to sand and polish my floors!! I didn't need a full restoration but he completed the job in 1 day with just a 1-2 day notice!

I had my hardwood floors refinished by this company after removing a wall. The goal was to sand…read moredown darker floors and make everything lighter, including a small area where new flooring was needed. Communication throughout the process was poor. No one explained finish options or discussed durability. This was my first time refinishing floors, so I didn't even know I had to ask. Had finish options been explained, I would have chosen and paid for a more protective finish. That conversation never happened. This matters because the floors have since taken on water damage. A single leak ended up ruining a large portion of the kitchen, which made it clear that the finish was not very protective. These are not the hard wood floors you grew up with. This finish is a joke. At first I thought them must have forgotten to add finish. It should be more resilient than this, and water left for longer than 30 seconds damages the floor. When I asked for help matching the small area of new flooring, the company said they couldn't find any and offered no alternatives or solutions. So I have regular wood on some spots just to have a floor. I'm not a perfectionist so they could have at least offered suggestions on close matching floor. It's literally wood in some places, not hard wood. The floors need to be completely redone again. Thousands of dollars wasted

We were introduced to a different flooring installer but purchased our floors from Golden Bay. The…read moreservice from Golden Bay was excellent, but we were not thrilled with our original installer, so partway through the project we switched to Golden Bay and again, they were excellent. The crew showed up on time, worked efficiently, and cleaned up as if they had never been there - plus the floors look great and they did a fantastic job with uneven concrete beneath. Will definitely use them again.

GoldenBay did a great job. Professional, beautiful floors at a reasonable cost. I felt my questions…read morewere answered and everyone was respectful. I recommend them.