I have been coming to Access for many years and unfortunately it was not good experiences majority…read moreof the time. But something has changed and I wanna give a shout out to Milki, Lisa, Eleisa, and Keilanna! I'm so grateful for the new attitudes and true care and bed side manner. Dr Chris Fontes was wonderful and truly took his time. Really cared!

TL;DR: My dog received improper care leading to his eventual paralysis and I found out about his…read moreterminal cancer diagnosis in a blank email because Dr. Medina is a literal sociopath. The full story: I've sat with this for a while and decided it was imperative to share my horrific experience at access and with Dr. Medina. Blame this on grief, but please know I sat and thought about this for a long time before writing and think that it's important to warn people of the horrible care we received. Two weeks ago we brought our dog in for two main concerns: 1) An injury he had sustained in his back leg and 2) A loss of appetite that we feared was cancer. Right out of the gate Dr. Medina hyper focused on his age and previous ultrasounds and ignored our concerns about the injury to his back leg. We tried to give her a comprehensive overview of our dog, who we knew better than anybody else to get her to take our concerns seriously. Before even looking at him, she had immediately jumped to focusing on cancer, and five minutes into the conversation was already talking about euthanasia. We left him there for the day to get all of his work ups done, and Dr. Medina had told us multiple times that the ultrasound tech leaves at 4 so he should be ready at 4. Bc we live far away from access we made sure to get there right at 4 and avoid any traffic delays. We were just going to wait in the lobby, but they insisted that we go into a room and talk to Dr. M. Dr. M came in confused asking us why we had showed up at 4. Bc you told us 4? We were very nervous, anxious and crying and yet she kept repeating the phrase "it's so FUNNY that you showed up this early. This is so WEIRD. This is so FUNNY, etc. etc." We thought we were going crazy. From there, Dr. M reviewed his x-rays with us and told us that we would need to do a fine needle aspirate on some masses that were found on his spleen. She said that she would call us with the results and if it was cancer would help us figure out what we needed to do next. She did mention she would not be at that hospital the next day, but would get a hold of us no matter what. That evening I realized my dogs legs were never x-rayed despite this being one of the top concerns. Once again, I realized Dr. Medina dismissed a major concern. Because of this, we did not trust access to handle our care or listen to our concerns so we were forced to get him x-rayed at a different hospital. Having to do a second round of x-rays hurt our dog so badly that he became paralyzed. I believe if our dogs care had been handled properly by Dr. M, his quality of life would have been so much better than the horrific experience he had in his final days. In addition, we spent all of the next day waiting for Dr. M to call us with the test results that we had paid to be expedited. During that entire time we waited, I had received many emails from access with receipts and summaries and discharge paperwork. None of these emails had any messages in the body of them just random PDFs attached with no indication that we'd be receiving life-changing news there. I almost didn't look at the last one we received, but I opened it and saw that Dr. Medina had written us a message with our dog's cancer diagnosis. The message itself was long and confusing and we had a million questions. We tried calling access and were only able to speak to receptionists who every time we had a question would put us on hold for 10 minutes at a time and either ask a doctor nearby or google the answer. To this day we never received a call from dr. Medina. When you work in a specialty hospital you should understand the lengths people will go to in order to care for their companions. I will never forgive Dr. Medina for completely abandoning us in the worst moment of our lives. She is truly a sick individual who lacks any care or compassion. I blame her specifically for the horrific end to my dog's life. I don't know what type of person could be so uncaring, unfeeling, and lacking any other normal human emotions. She is truly a sociopath.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years here at Paws & Claws; she has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I still drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

We brought our cat in when she was very ill. Everyone was incredibly kind and empathetic. It felt…read morelike they CARED, like it was more than just a job for everyone there. A few weeks later, the cat passed, and we received a handwritten letter with condolences from the entire staff. We were bowled over. Talk about going the extra mile. These people care about their patients, and put their whole heart into their work. We'll be returning for all our veterinary needs.

10000% scam, did not treat pets, have other vet bills to prove it…read more NEVER SHOWS UP AFTER HIGH PRICE EXAM WHEN THEY PROMISE TO DO SO! To get you in, they will promise fast response times when you need vet service which is not true. We paid $700+ for an exam for 2 dogs, and was promised if we need anything we are a few miles away from HQ and they can stop by or send a tech if we have a time sensitive concern. This is a lie, it has been 2 years since my exam and I contact them a number of times to which they were never available. I request my exam fee back since the exam is so they can come see you if you need them quickly... They never had availability or responded in a timely manner. Based on these reviews, they do not fix their mistakes, they gaslight you and then threaten legal on you. I am going to the news and know there are others out there bases on their reviews. Please contact this number if you have also been hurt by Shilo Vet and they are unwilling to provide a satisfactory resolution. +18185272931 ( I am happy to share my text messages with ANYONE who is interested to see how this business does business and takes your money and lies and smiles while doing it Please leave a message in regards to your unfair treatment. We are in the process of filling a consumer affairs report, BBB, California Veterinary Medical Board (CVMB) and possibly class action if there are enough people with the same treatment. They 10000% scammed me out of my exam, and on top of this I know they didn't do a good job and went to another vet who cures my pets in one visit.

Our nearly 15-year-old Maltese, Lily, had become very difficult to manage. After a frustrating…read moreexperience with a previous vet, we were exhausted and running out of options. Lily was anxious, nippy, unkempt (the groomer didn't want anything to do with her), and dealing with infections from constant chewing. From the first visit, everything changed. Lily went calmly into their arms and nearly fell asleep on the exam table. Dr. Rosen is incredibly knowledgeable and gave us a clear, effective plan to address Lily's anxiety, hot spots, incontinence, and overall comfort. The office is clean, responsive, and easy to work with. They reply quickly, send prescription links, and even help with price comparisons. Most importantly, they gave us hope. As Lily improved, so did our entire household. Highly recommend. Photos: before and after.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

We are incredibly grateful to Gemcore Veterinary Services for the compassion and care they showed…read moreduring one of the hardest days of our lives. Dr. Gonzalez was kind, patient, and thorough, taking the time to explain each step of the euthanasia process. She ensured our dog's maximum comfort throughout, even creating a makeshift pillow so he could rest peacefully. We were heartbroken, but her understanding and gentle approach gave us comfort while making the process completely painless and stress-free for our giant furbaby. She was available the same day and brought in a caring team afterward to respectfully and compassionately assist with our 132-pound dog. The thoughtfulness, professionalism, and empathy shown by Gemcore made an unbearable moment a little more bearable. We are deeply grateful and highly recommend them to anyone seeking a veterinary team that truly cares.

Couldn't be happier with the whole clinic, they truly have been outstanding. We had a terrible…read moreemergency where our 3.5 month italian greyhound puppy broke her leg. Each person from the front desk, techs, and especially the surgeon Dr. Schulman worked in harmony together and with the utmost professionalism. Coming from a place of emergency and despair and fear over our beloved puppy's health, the whole team helped put our mind and heart at ease with her first surgery. The whole experience makes me reflect on knowing there are carers and healers like this in this world who dedicate their time and lives to help you when you NEED it the most, i'm beyond grateful. This team has the skill and responsiveness and level of expertise that astonished us. In addition, it stood out to me that the office was so clean, no strange overpowering cleaning solution or even general animal smells. Dare I say, it even smelled good. The parking was also plentiful, the roses were in bloom outside, and they had a little coffee station in the waiting room. Everything was pleasant. For now, we're on the road to recovery ‍

Hesitate to give them 5 stars because their Vets keep changing, and Dr Shulman isn't always there ,…read morebut Dr Diaz is topshelf, as are all her support staff. They are really good with our dogs.

I frequent Veterinary Medical Center often as my cat has many issues. He's a sweet cat but has a…read morelot of anxiety and he's kind of a goober. I would simply like to thank this vet office, especially Dr. Rogel, for being an angel sent directly from heaven. Anytime I have an issue or doubt, I call in and the staff are always quick to check my cat's history and are able to schedule an appointment. I also want to acknowledge the sweet support staff who always kindly ask to pet our cats. These people obviously have a sweet spot for animals and it shows. I usually call in and speak to Alex. She knows our cat and is the absolute BEST when helping us. Thank you and see you next month for our gabapentin refill :)

They wanted to charge me for two separate visits within five days because of a mistake on their…read moreend. The veterinarian misdiagnosed my dog's ear infection, and as a result, I had to bring her back for an urgent appointment just a few days later. Despite this being caused by their misdiagnosis, they insisted that I pay an additional $100+ for the recheck visit. I don't think it's fair to charge me for a follow-up that was necessary because of their mistake. On top of that, my dog received a shot that she apparently didn't even need due to the incorrect diagnosis. I also had to argue with them in front of other clients, which was really embarrassing and uncomfortable for me. I'm giving 2 stars only because the second veterinarian we saw was kind, professional, and clearly knew what he was doing.

Although I live in Beverly Hills I drive almost an hour each way to ensure my Tibbies get the best…read morecare at Warner Pet Clinic. I often see discrete ball cap wearing celebs here. When I asked one why he didn't send an assistant he said "I'd never delegate my dogs medical care - I love him as much as you love yours" He's right My husband & I were obsessed with our 6 dogs. Only 1 is left now. That's why we rely on Dr. Debra Jackson, the extraordinary vet who owns & runs this incredible clinic. Her experience is invaluable. Whether its the unique way she administers medicine or her custom potions, she's superb. Dr. Jackson's busy practice is managed by the phenomenal Cindy Bahr who runs the joint like a well orchestrated ballet. Cindy's process oriented nature enables the team to juggle surgeries, teeth cleanings, emergencies, & routine shots daily. My 6 dogs did all these things & more at Warner Pet Clinic for over 16 years. Cindy's system always delivered. Her strong organized communication always left us with detailed info on each dog & easy to follow written care instructions. A 1 dog review may be an isolated story. But I regularly showed up for over 16 years with 6 dogs for annual check ups, vaccinations, teeth cleanings etc... The consistently exceptional love & care they got at Warner Center was remarkable. As my last remaining dog turns 18, I want to express my gratitude to Dr. Jackson, Cindy & the entire Warner Pet Clinic Team. Thank You all for enabling my dogs to enjoy a happy healthy life

I noticed I posted this 7 days ago and no response whatsoever. No apologizes. No sorry you almost…read morelost your dog . Just apologies to all other pet owners who complained. They do not care about my dog. I would not take your pet to Warner Center Pet Clinic. My experience there was so negligent and dismissive that it could have endangered my dog's life. My dog has a collapsing trachea and multiple food allergies. Before she became sick, WCPC seemed fine. But once she needed consistent medical care, everything changed. Their attitude, accuracy, and professionalism declined sharply. Here is what I experienced: * Repeated prescription errors for months -- My dog needs a precise dose of medication to breathe comfortably. For 4-5 months straight, the written prescription was wrong. One month it was incorrect twice in the same day. They consistently prescribed too little medication, which is dangerous for her condition. * Dismissive and irritated staff -- Any time I called to follow up because their suggestions weren't working, they acted annoyed and impatient, even though I was calm and polite. I wasn't calling excessively -- just when my dog was struggling. * Blaming me instead of fixing mistakes -- When I finally expressed concern, they blamed me for requesting pill form instead of liquid, even though I had repeatedly explained that the liquid caused my dog severe pain. They showed no interest in helping me find a safe way to medicate her. * Failure to diagnose her condition -- For months they told me she was "fine," despite clear symptoms. She was later diagnosed with a collapsing trachea, something they overlooked again and again. * Lack of compassion or urgency -- My dog was having trouble breathing and swallowing medication, and they brushed me off. Their attitude was cold, rude, and completely lacking empathy. Their repeated mistakes and refusal to listen could have seriously harmed my dog. The only reason she's okay is because I paid close attention and pushed for answers. They never returned my calls. In my experience, WCPC was careless, dismissive, and unprofessional. I would not trust them with a medically fragile pet.

Everything went better than expected. My pup had an injury to her back leg and was in a great deal…read moreof pain. She was attended to immediately, and they quickly diagnosed the issue and gave us several plan options. I left feeling so relieved and grateful that my pup had such good care. This is an amazing place. From the wonderful techs, to Morgan at the front desk who handles everything in between, to the excellent veterinary skills of Dr. Kohltfarber. He took the time to sit down and explain everything so that we understood the situation clearly. I knew immediately that my pup was in the best care possible. Surprisingly, the cost is significantly lower then any other place, and their hours are really good as well; from 11am till 11pm on the weekends. I highly recommend them for any urgent or emergency situation. They really do care and they go way above and beyond to show you. We will continue to use them for all our pets in need. Thank you Oaks Veterinary Urgent Care! You saved the day

No one wants to go to a veterinary urgent care…read more Overall, we had a good experience here. Our boy Atticus was having problems urinating. The staff at Oaks Veterinary were very kind to us and sat us in a semiprivate room up front while Dr. Jimenez did some tests on our kitten (he's 12, but he'll always be our kitten). The diagnosis was Feline Idiopathic Cystitis and we were sent home with a variety of medicines, some cans of prescription urinary care food, and orders to follow up with our primary vet in about a week for more tests. Everything was pretty pricey at $1700, so I appreciated that they gave us the cans of food for free (which our primary vet didn't do when we eventually followed up). They also sent the records over to our primary vet, which I appreciated. I had to follow up with the office staff about getting copies of the records for myself and, when I reached out with concern about how long it should be taking Atticus to recover, it took about 5 days to get back to me. Those are the only reasons it's not 5 stars. Lots of parking and food places nearby if you need to wait.

Dr Linson was one of the most knowledgeable and compassionate veterinarians I have ever met! I have…read morea 10 yr old maltese who is kind of a mess right now. She needs knee surgery and extractions. I was able to ask all of my questions without feeling rushed. We covered everything from diet/nutrition to what I can expect post op. The front desk team was also amazing! I highly recommend this clinic.

I would not recommend this veterinary clinic. The staff were unprofessional and inconsistent,…read morefrequently changing the information they provided. Despite charging very high prices, the quality of care did not reflect the cost. What was most disappointing was that instead of addressing our concerns and answering our questions, we were simply told to find a new veterinarian because we asked too many questions, all this in the middle of treatment . This is not how clients or their pets should be treated. Very disappointing experience.

My cockatiel, Roxy, gets his checkups and grooming here : ) The staff, expertise and scheduling…read moreexperiences are always wonderful. I've been searching for an avian vet for some time now and I'm confident that my bird is in the best care here! Thank you!

I would not recommend this place to anyone. I was taking my cat here for the past year, but I lost…read moreall confidence in their competency when it came time to ask for a refill for my cat's medications. At first they refused to approve it via Chewy. When I asked for a written script to take to the pharmacy, they ended up calling me back to ask which medications and dosage my cat was receiving--this is after taking my cat there for a year and them adjusting his meds! They then marked the script as having 0 refills and told me I would need to come in each month for a new prescription. The staff are rude and clearly incompetent. Oh, and to make matters worse, Dr. Berens attends each appointment with a giant pin of the American & Israel flag on her chest, so take that for what it's worth. Run from this office!