We have been going to Media City and Dr. Bazlova for years for our 10 year old Labradoodle Scout. I…read morehave been remiss in not posting a review until now...Media City and Dr. Bazlova in particular are wonderful. The staff is friendly, super helpful, caring, professional and responsive. They always have a wonderful attitude despite a busy office environment right in front of their desk. And I cannot say enough good things about Dr. Bazlova. She is super smart, responsive, caring, thorough and kind. When she calls to give test results she thoroughly explains them and next steps. If I email her a question through the website she always responds promptly. Our dog recently developed Cushings disease. She has been so lovely in helping us navigate reaching the diagnosis and now the treatment plan. I highly recommend Dr. B and Media City!

After my last yearly appointment for my dog, I decided I needed a new vet. This office clearly has…read morea quota to meet for various procedures, as indicated by the vet walking into the room and, before even looking at my dog, started demanding that dental work was needed. Dr. Bazlova preceded to comment, while looking at her computer screen, that my dog's paw's looked much healthier than last year. (My dog has never had any issues with his paws). The rest of the appointment was a conversation over my concern with having my dog sedated for unnecessary dental work, and she could do nothing but continue to suggest additional unnecessary procedures. She was very aware of the clock and eager to get the heck out and to her next appointment. I can't say the problem is with her personally, but likely the policies of this office/practice. The vet's are very clearly trying to meet a quota. They should be ashamed, as they're the reason people can't trust their veterinarian. They're just trying to make a buck. I found a much better veterinarian -- they do exist! But this place is NOT ONE. I would absolutely NEVER RECOMMEND.

Worst experiences we've have at a vet. They are clearly in this for the money and not for the love…read moreof animals. Every time we make an appt, the receptionist of the phone has the biggest attitude and puts me on hold for 10-20 min at a time. They are "very busy" apparently. Each visit I am spending thousands of dollars on testing, appts, cleanings that would not cost this much at a different vet. They make you feel horrible for not opting into certain tests or shots or medicine. Would not recommend taking your beloved pets here! 1/10 experience. It's such a scam!

They have been our vet since 2020 and never explored other options, we have a good relationship…read morewith them. They love dogs and my dog seems even happy to go in. No restraint so they must treat her well. Also they do a better job clipping nails than petco and other locals so we take her there for that too now.

I brought my dog here 45 minutes before they closed and I am so grateful they were willing to…read moresqueeze him in. Ultimately, his ear issue resolved on its own in a few days but the vet staff in the back tried their best to figure out what was going on and gave realistic, rational advice on what to do next. Often I feel like vets try to upsell or use scare tactics, but the doctor I spoke to was really pragmatic and easy to talk to. In particular, the front desk staff was also very professional and kind. They explained things well and were really helpful. Fees are higher than a regular vet but it is worth it since they are open late and this was way better experience and cheaper than trying to go to an emergency vet.

I almost NEVER write negative reviews, but what happened to me last week was beyond rude and…read morecompletely unacceptable. My dog was sick, so I brought her to this clinic. They told me the wait could be 1-1.5 hours and that they could keep my dog while I left and came back. I trusted what I was told and left for work. Almost THREE HOURS passed with no update. I eventually called and asked them to please give my dog some water because she had just come from a walk. (Mind you, when I finally brought her home, she was extremely thirsty and drank water desperately.) While I still was at work, the doctor eventually called and explained that I had options, including temporarily providing medication while I decided how to proceed. I immediately returned to the clinic. I learned my dog had been kept isolated for more than THREE HOURS, and I could hear her crying in a different room. I respectfully asked them to bring her to me while we discussed the treatment options. They asked me to wait outside because she "may be contagious," which I completely understood and complied with. What should have been a simple and reasonable request was treated as though I was causing a problem. I was not asking for anything unreasonable. I was simply uncomfortable hearing my sick dog crying alone in an isolated room and wanted her with me while we discussed her care. This could have been handled calmly and respectfully. But instead, the front desk went back and worth for about 20m, and kept giving me an attitude. When they finally brought my dog to me, in the parking lot outside one of the staff members, I believe her name was Jamie, presented me with an estimate of approximately $1,100-$1,400 JUST TO RUN TESTS, not including the actual treatment. I asked about the options, but she never mentioned the temporary medication option the doctor had told me over the phone earlier. I declined the expensive option, and said that I am not interested. Then came the WORST PART. While I was in the parking lot, she turned toward me and yelled: "YOU ARE FIRED. DO NOT COME BACK TO THE CLINIC. I FIRE YOU!" I was in complete shock. Excuse me--WHAT??? There is a huge difference between a client being unhappy, asking questions, disagreeing with a treatment recommendation, , and a staff member screaming at a client and speaking to them in such a disrespectful and humiliating manner. I did not deserve to be treated this way, especially while I was already worried and stressed about my sick dog. I also highly doubt that a front-desk receptionist has the authority to "fire" a client or make a statement like that!!! This office needs serious customer service training! Regardless, I have absolutely no intention of ever returning to this clinic. This woman was rude, disrespectful, and completely unprofessional throughout this experience. If this is how the clinic treats people who ask questions about their pet's treatment and costs, that is extremely concerning. This clinic has lost me as a client, and unfortunately, also the friends and family members I have referred here. I will NEVER return, and I absolutely DO NOT recommend this clinic. They wasted my entire afternoon, left me extremely concerned, and my dog was still sick. Both me and my dog lost valuable time, while she was sick. Absolutely unacceptable!!! (Thankfully, the very next morning I found an opening at a different vet clinic. They examined my dog, provided an estimate with a way REASONABLE amount, treated me nicely, and started treatment immediately, and my dog is now a happy, healthy baby again. )

Compassionate, Caring, Understanding, Patient, explanation of procedure…read more Dr. Kevin is a calming, reassuring presence. His compassion for these animals and their grieving owners is genuine. I appreciated his reassurance that it was the correct decision and at the right time when he saw the gravity of the condition; I had no doubts, but it was still a comfort to know his thoughts. Dr. Kevin came once before for another pet with an unexpected situation. He allowed us plenty of emotional, physical space with our pet. He was serene and respectful while being here, it felt natural as though he belonged, a part of the family as though he'd known our babies forever. highly recommend!

Dr Kevin has been programmed in my phone for a while now and you dread having to call him, but he…read morewas available at a critical time when my dog needed to pass peacefully. He was able to come within a few hours to keep my dog, Lola, from going into shock and full organ failure after a ruptured spleen hemangiosarcoma. It was her time, and it was the most peaceful and respectful passing. I couldn't recommend him more fully. Thank you again, Dr Kevin, you are a blessing.

Everyone was so kind and thorough. They didn't dismiss my concerns and didn't try to upsell me on…read moreanything. They really weren't kidding when they called it "affordable" animal hospital which was a relief. I will definitely be back!

UPDATE 2026: I…read morecontinue to be impressed with this clinic. I was able to do a walk-in with my dog (an existing patient), and they also got my mom's dog--my dog's sister and a brand new patient--in without an appointment. This visit was with Ignacio and Dr. A, and they were both incredibly kind, patient, and professional. We asked so many questions, and not once did they make us feel rushed. What I appreciate most is that they explain not just what they recommend, but why. They walk through the different options, which gives me the information I need to make decisions confidently instead of feeling pressured. Every question was treated as important, and they educated us without ever making us feel uninformed or judged. That's a rare quality and one of the biggest reasons I continue coming here. My dog is comfortable here, which says a lot, and after this experience my mom has decided to make this her dog's primary vet as well. It's reassuring to have found a clinic where we genuinely feel heard, respected, and well cared for.

I recently adopted my first cat and booked our first visit here. When I scheduled, the staff was…read morevery friendly and told me the first exam would be free, which made me feel confident choosing this clinic. Unfortunately, the experience was disappointing. I arrived about 6 minutes late and was bluntly told my appointment was cancelled with no grace period at all. This was never mentioned when I booked. The waiting room was almost empty, and as a first-time pet owner bringing in a new cat, I expected at least a little understanding. Instead, there was no flexibility. Not a great first impression, and I'll be taking my pet elsewhere.

If you love your pet don't take them here. This clinic has different phone numbers reaching out to…read moreyou for an appointment time change that was the patients decision. We were early for our appointment and turned away for a reschedule due to us not arriving 10 minutes before. If you show up 10 minutes before - they make you wait past your appointment time. On my way out- another patient of theirs had informed me that she was also turned away. It's not ethical for a medical hospital to reach out to you from different phone numbers telling you to arrive at a different time. The staff would call the patients from their personal phones. A violation!

My cat had diarrhea over the weekend so I called them Monday morning to see if there's any…read moreappointment available. They manage to see my cat the next morning. When I arrived, there's no wait and the doctor checked on my cat with so much care and patience. The environment is clean and quiet which I really appreciate as cats are hyper-sensitive.

I needed to find a vet closer to home and found this one. everyone was very kind and treated my…read morekitty well. It did not feel overpriced at all and I felt like we were in good hands. will be returning and bringing my other kitty for her needs too!

We once again had an absolutely wonderful senior check-up with Dr. Laura Mason and her assistant,…read moreJulie. We are so grateful for the kindness and care they gave to our precious rescued senior boy. Modern Animal is the only place and Dr. Laura is the only vet we would trust with our dear dog.

My regular vet was out of town and I needed to find one ASAP. I was offered appointments a month…read moreaway. A little research found Modern Animal. I was impressed from the start by their clean, user-friendly site that offered a number of options for appointments and different doctors. I made one for 10:00 AM the next day. My dachsund was having back issues and was obviously in pain. He needed help and found it at Modern Animal. Doctors Kim and Lazarus diagnosed the issue and prescribed meds that solved the problem and he was back to normal in a few weeks. They have an interesting business model (and a great app). You pay $199 and get free office visits for a year. You stil pay for treatments and meds, but the exam is already included. I wish I'd done that the first time I went. They were just acquired by Chewy.

Gemcore cancer to my house to put my 14 1/2 year old dog to sleep, so I can't say it was a great…read moreexperience. It was a terrible experience. But that was not the fault of the provider, just the fault of what I was having to do. The vet was very nice and very patient. She even gave me a late night appointment so I could spend some quality time with my Dog. Writing this review brings up my pain again, but they did such a good job that I want other people to know about them. They were, expensive, but that was partially because it was a late night visit.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

For this place to call themselves a "care team," they'd actually have to care. Our poor pet is…read moredealing with a patellar luxation that seems to be getting worse by the day and they identified that now it might be affecting her back and there is no rush on their part to get us an exam or schedule surgery. We keep getting the run around and can't get any clear answers to help our baby get back to her old self. You all ought to be ashamed of yourselves. I know the work is hard, but be CLEAR about what you can and can't do. People are trusting you with the lives and safety of their pets.

Very calm setting for anxious cats, complete with resident cat greeters, very empathetic staff, and…read morethe prices are reasonable.