I asked to leave my mower for repair while I was gone for 2 weeks. I was told that they could not…read morekeep it that long. I said that if I waited until I got back, the season would be upon us, they would be busy, I would have a long wait, and the lawn would be out of control. They refused. We I got back I called and was told there would be a 2 week delay as they were busy. Surprise, surprise. They could keep my mower for 2 weeks when they were busy and it was waiting to be repaired, but not 2 weeks when they were not busy and a portion of that time was after the repair. It would have been a good thing for Them and Me if they had repaired my mower in my absence, before the busy season.

Fixed my snow blower 5 minute repair. Didn't even have to unload it. Highly recommend. Thanks John.read more

We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

Just bought new Stihl battery operated combo package ,edger,hedge trimmer, power broom. Talked to…read moreJim the owner in showroom before purchasing. He was so knowledgeable about all the options. Pricing was very reasonable. This isn't the 1st time purchasing items from them. ( Honda lawn mowers, other Stihl products, service work.) There are 3 generations of my family that purchase and have service done here. My father, myself, and my son. Just want to thank the whole crew at Bud Herbert .

Over the years.....since 1995, I have purchased 7 tractors from these folks. 3 for my…read moreson/sons-in-law, and 4 for me....the most recent purchase was to replace my X-729 with an X-739. The entire Bud Herbert team has been exceptional to deal with. When I wanted to by tractors for my boys, they delivered them and were competitive with local hardware store prices. For service, they are awesome. I take advantage of their half price pick up and delivery charge each fall to have annual service done. I would highly recommend them for all of your lawn care equipment needs.

Couldn't find the plumbing parts for my bathroom faucet anywhere. A friend recommended Specialized…read morePlumbing and I hit the jackpot. Not only did they have the parts I needed in stock, they provided useful (and needed) advice on how to properly install them. I'm grateful for the excellent customer service.

These guys were easy to find and extremely helpful. I needed a part that I just couldn't find…read moreanywhere else. They handed it to me in less than 2 minutes, and didn't charge me an arm and a leg. Very polite & knowledgeable.

In my adult life I've had 3 different jobs in 3 very different industries. The mantra, "Under…read morepromise and over deliver" has been mentioned at all of these companies where I've worked. Although I don't work at Jericho Mowers, I can assure you they epitomize that phrase. After an unsuccessful attempt at getting my mower fixed at a different company, I called Jericho. The previous company said, "It's the carburetor--we don't work on those on a Briggs & Stratton." I called Jericho and they, in a very happy/glad/appreciative tone, said, "We do!" I told the gentlemen on the phone the issue, he gave me an rough idea on what it would cost, and said to drop it off. I brought it to them that afternoon and due to my wife working, had both of my girls with me (2 years old & 20 months.) My girls are pretty good, but I try to "contain" them as much as possible, so I brought along a stroller to toss my 20 month old in. Noticing me pushing a stroller, a mower, and trying to hold a 2 year old by the hand, an employee came out and said, "Let me help you out--just leave it here and I'll go get a clipboard." He was back immediately, got the pertinent information, and said, "We should be able to look at it by the weekend--probably ready early next week." (This was Tuesday for reference.) I told him, "Sounds good!" (It's for my rental house and my hands are tied with a few other projects so I couldn't work on it at all.) Anyways, he said it should come to about $150 and they'll give me a call when they can look at it. They call me on Thursday, confirm it's the carburetor and it'll come to the $146.52, and ask if they should go forward. I told them to go ahead and give me a call when it's ready. The same guy calls me back mere hours later and says it's ready to be picked-up...estimate/serviced before end of day Thursday--originally might not get to look at it until the weekend. That's GREAT service. I go to pick it up and I'm back again with my two girls. After I pay, they roll it to my car, patiently wait while connecting with both of my girls while I strap them in the car, and then help me lift it into my SUV. Oh, and not only is the carburetor fixed--they've cleaned the whole mower and it looks like it rolled out of the showroom! No cobwebs, no caked on grass--you know how used mowers look. "Under promise, over deliver." Quote the job by the weekend, finished by Thursday. Helping me while my hands are full. All service delivered by professional, patient, and courteous guys from the very first phone call until helping me load it, cleaned-and-fixed, into my car. I highly recommend them for all of your lawnmower needs.

I've been working on my own mower and have needed some parts and advice. These guys have been…read morevery helpful. Thank you!

Great guy, fixed my old mower in a couple days when he originally said a week. Exceeded…read moreexpectations and even gave me a reco for some secondhand lawn equipment. Very affordable pricing too! $79 for my mower tune up so I'd say that's a steal compared to the other lawn equipment servicer on the west side. Try them out!

Bought my first mower here 5 years ago. Great service, very friendly, knowledgeable and fairly…read morepriced. Just went back to buy another mower and they took my old mower in on trade. Excellent business. They do mower service too, so if you need your blades sharpened or the oil changed, take it to them. It's just a good honest business that does one thing really well. I'll be coming back as long as I need a lawnmower.

I have an older Craftsman rider. This thing has ALWAYS been hard to start. My wife found Batavia…read moreSmall Engine and thought we would give them a shot. Noah was very upfront about charges and processes. He was in constant contact through the procedure and the quoted price was the actual price. The mower fired up on the first try and runs the best since I have had it. I am very pleased with their service. Thanks BSE!

Very helpful, friendly staff providing great service they identified and found some unusual…read moreHusqvana spares from stock that allowed me to get my ride on quickly back into service.

This is the only place to purchase outdoor equipment or have it serviced. My family has made…read morenumerous purchases here - everything has been great. I've also taken a few things to be serviced. I always get fast and friendly service. You get what you pay for - the least expensive is not alway the best. You always get a great deal / value for your money at Caplinger's.