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Baxter & Beasley

2.8 (64 reviews)
Closed 9:00 am - 4:00 pm

Services - Baxter & Beasley

Pet boarding

Private dog training

Baxter & Beasley Photos

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I would strongly advise against boarding your dog at Baxter and Beasley. We left our sweet dog in their care for seven nights while we were on vacation, only to pick him up and find a large, untreated gash on his head. Not only were we never notified of any injury, but when we followed up with the owner, his response was completely unacceptable. Instead of taking responsibility or even showing basic compassion, the owner immediately became defensive, rude, and accusatory, claiming our dog had a "growth" when we dropped him off--which was absolutely false. He insisted our dog must have scratched himself under their supervision but failed to inform us of any wounds (even stated on the phone it was treated with hydrogen peroxide, which we were never informed of). Even worse, he refused to cover any vet bills and made it clear he wouldn't be held accountable. *I am sure the owner will be commenting on this post saying our dog was not harmed while in their care.* Our vet confirmed that the wound is likely infected, meaning our dog suffered while in their care with no medical attention. The lack of communication, negligence, and outright disrespect from the owner are inexcusable. If you love your pet, do yourself a favor and take them anywhere but here. This facility is not a safe or responsible place to leave your furry family member.

Couldn't breathe after leaving this place
Liz B.

If you DON'T care about your dog - take them here. If anything goes wrong - this place has absolutely NO problem NOT contacting you or the emergency contact. What's the point of filling out the information sheet ?? - The owners all claim to love dogs, but they don't. My dog left here in such bad condition - with PNEUMONIA and 20 POUNDS skinnier. Thank god we didn't plan a month trip or else we would've came back to a "lost" or dead dog. This took place in June 2022. I cried myself to sleep for days because I felt so bad for leaving him in such a disgusting place. I couldn't get over my anger with this place, but now I hope to save this experience for anyone that truly loves their pup. The day I dropped him off - I should've known to not let this happen. The daughter, I think, of this establishment, has her cigarettes out on the front desk. She looked disoriented and in every way unrepresentable - she couldn't care less about how my dog was about to do for the next week. She was literally yelling at her "friends" dogs to cooperate and get inside. To make matters worse - the day that I picked him up this girl has courage to say " oh- I don't know what happened - that snot just started today!!" Incorrect - my dog had been sitting there sick all week and ALL you cared about was collecting the payment. So disgusting. All of them. I hope this place gets shut down. Dogs deserve better. Don't go here ... please.

Lissette A.

I needed help training my high-energy, 10 month old puppy. Baxter & Beasley was recommended by my sister-in-law's co-worker. We met Mike for a 1-on-1 free consultation and signed up for 2 training sessions. I got trained as much as my puppy did! We now enjoy our walks because he doesn't lunge anymore and he's getting better at walking politely and by my side. At first I was hesitant to use a prong collar, but I see it now as a correction tool and we'll eventually not need it.

Danya L.

I left my two dogs, Rocket and Phoenix, at Baxter and Beasley while on family vacation. My dogs are EVERYTHING to me and this was my first time boarding both of them so I was extremely nervous and emotional. Both the owners of Baxter and Beasley were INSANELY kind and went through the trouble of giving me a tour of the facility and showing me the precautions they take to insure each dog's safety. Every dog that was being boarded or attending daycare looked SOOO HAPPY and followed the employees around, which let me know that everyone that works there is treating the dogs well. When touring other dog kennels, I saw dogs spend the majority of their time in isolated steel kennels, but at Baxter and Beasley they spend most of the day in dog heaven, playing with dogs of all shapes and sizes. Due to a family emergency, I had to stay another week on vacation, but it was no problem for them. The owners even took the time to purchase another bag of dog food for my dogs. The best part was that the business is mostly family, and the daughter (or niece) I'm not sure, took the time to take ADORABLE pics of my dogs and post them on their Facebook page to ease my worry. I got to show my family how much fun my dogs were having with the other dogs and I almost cried at how cute they were. My dogs came home SO HAPPY and I am so grateful that they had the opportunity to socialize with other dogs and were so well looked after. I HIGHLYYYY RECOMMEND this business to anyone who loves their dogs and wants them to have a vacation of their own. I will DEFINITELY be coming back.

Happy girl with her friends!

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8 years ago

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4 months ago

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Sharon D.

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Sharon D.

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Sharon D.

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Ask the Community - Baxter & Beasley

Review Highlights - Baxter & Beasley

Mike, Sharon, Jen, and all the care givers staffed go above and beyond for not only the animals - but the owners as well.

Mentioned in 4 reviews

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The Canine's Voice

The Canine's Voice

(72 reviews)

Sabrielle and her staff truly understand and care about dogs. I have a very special little dog who…read moreneeds a lot of training and attention to help overcome her behavioral challenges and they not only understood what to do immediately, we've been making steady progress since we first met everyone. The convenient Wheaton location of the facility is great for daycare and they also allow for half-day daycare too. Very flexible scheduling. When I pick my dog up, I can tell that she's received personalized attention from the staff and that she has been well cared for. Often she's been able to work one-on-one with a staff member for nearly all of her half-day session. We also attend the group classes which are incredibly unique and let my dog build up practice interacting with other dogs in a way that reinforce new, good behaviors. My neighbors are thrilled with the progress almost as much as I am - my dog no longer automatically barks at everyone outside now and is able to make new friends. The in home training we did originally was incredibly valuable to get us started on the right foot. We need to do that again very soon! Is it the least expensive daycare and/or training in the area? No. But it is ABSOLUTELY worth it. When I leave my dog in the care of The Canine's Voice I know that she's going to be safe, loved, and will learn a few things while she's there. The classes are incredibly valuable too. The results speak for themselves.

We've only ever rescued older herding dogs, so we decided to get a 10-11mo…read more.. Sabrielle helped us greatly in the process giving us tools to tame the little maniac. She had plenty of tips and techniques and it was nice having her visit the home for the sessions to see how he is in that environment. After several mixed purpose sessions I feel like we're on the path to success, maybe. We hope .

Palatine Animal Hospital - Buff getting his nails trimmed at Palatine Animal Hospital...these folks are great with him!

Palatine Animal Hospital

(28 reviews)

Dr Riordan at the Palatine Animal Hospital does an excellent job of taking care of our dogs/girls…read more They are 14 and 17 years old. He also is very caring and gentle when delivering not so good news to the humans. All the ladies at the hospital are also caring and work with you. It is very efficient to refill prescriptions by email. Highly recommend Dr Riordan and the entire staff.

Unfortunately the staff at Palatine Animal Hospital (with the exception of Dr. David L) has proven…read moretime and time again to be unprofessional, condescending, and rude. When I call, they talk over me and do not even let me ask my questions or state my concerns. I repeatedly had to tell the desk staff my dog was due for a vaccine in June rather than July. She was adamant (and talking over me) stating she wasn't, when I had the medical record right in front of my own two eyes. When calling for medication requests, they do not call to notify you it has been filled until you either call back and check, or wait 5+ days. In addition, the in person visits, the staff is rude, condescending, acts like you are an inconvenience, and doesn't make eye contact. We have visited on multiple occasions and given ample opportunity to have a better experience, but they repeatedly have the same behaviors. If you MUST go here - as for Dr. David, he did our dog's spay and treated her for a parasite perfectly. Dr. Heather honestly made me feel like a horrible pet parent for not giving our dog tick meds over winter, and just had a very poor bedside manner/level of professionalism, in addition to the front desk and phone staff.

Baxter & Beasley - groomer - Updated May 2026

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