Super easy buying process, Sam was super helpful answered all my questions and gladly brought price…read moredown when I asked for a better one, do to minor esthetic blemishes that I would have to fix after purchase . It's been almost a month and the truck is running great!

I went to look at a 2011 Toyota Tundra Limited that was listed for about $20,000. During the test…read moredrive, once I reached highway speeds (around 50 mph), the truck began shaking badly. When I brought this up, the salesman said he didn't know why it was happening and then checked his phone and told me the vehicle had not been inspected yet because they "just got it." After returning to the lot, I opened the hood to look things over, and when I closed it, the Toyota emblem fell off. I then looked underneath the truck and found a significant oil leak. Again, I was told the issues would be fixed and that the vehicle had not yet been inspected. I told them I would consider purchasing the truck for **$16,000 only after all of the issues were properly repaired and the vehicle fully inspected**. I also showed them comparable vehicles -- same year with lower miles and even newer models (including a 2016) with fewer miles selling for about **$2,000 less**. Despite this, they refused to negotiate and continued to insist on $20,000, which is well over market value given the mileage and condition. At one point, I was asked why I hadn't purchased the other comparable vehicles I showed them. I explained that I was still in the process of looking and comparing options. I was then told that maybe I should buy those vehicles instead because they were not going to budge on the price. The overall attitude during this exchange felt dismissive rather than professional, especially given the condition of the vehicle. I also noticed the vehicle history shows a prior **minor accident**, which by itself wouldn't necessarily be a deal-breaker, but combined with the vibration, oil leak, and lack of inspection, it raised additional concerns. I have family members who work as mechanics and salespeople at major dealerships like Toyota and Ford, and I also have some experience myself, so I understand how vehicles should be inspected, road-tested, and priced before being offered for sale. Unfortunately, my experience here was consistent with concerns I've seen mentioned by other reviewers -- vehicles priced high, little flexibility on price, and cars not fully ready despite premium asking prices. Buyers should be very cautious and make sure any vehicle here is fully inspected, repaired, and properly road-tested before purchasing.

FIVE STARS IS NOT ENOUGH…read more We had a car that needed repairs that exceeded its value, so we started shopping online for a replacement. We came across a plug-in hybrid that felt perfect for our family...especially with our kids being year-round student athletes, even through the summer. I called Zac Auto Dealers and spoke with Elham, who confirmed the vehicle was still available. We headed over later that morning, and from the moment we arrived, everything just felt right. He came out to greet us. Saw the car right out front and it was in amazing condition, After a quick test drive, Elham had all the paperwork prepared quickly and efficiently. No hassle whatsoever. We decided to finance the vehicle. Zac Auto partners with Travis Credit Union in Concord. Took a short drive there, where we worked with a gentleman named Herman. He mentioned he regularly helps Zac's customers, and it showed. He made the entire process smooth and stress-free. Travis Credit Union was so welcoming and professional that we even opened a savings account with them. We picked up the car the next evening at Zac's. We were told it had been serviced and checked at their partner shop, Ace Auto Care in Lafayette. The car was in pristine condition. It looked, smelled, and drove like new. About three and a half weeks later, I noticed white smoke coming from a small tube underneath the car. Long story short, it turned out to be related to the battery/heating system. The car still drove perfectly, but not knowing who to call, I reached out to Zac Auto for guidance. A gentleman, Aziz, answered and without hesitation reassured me: "Don't worry...we'll take care of it." I explained what was going on, and he immediately directed me to bring the car to their partner shop, Ace Auto Care. At Ace Auto Care, I received the exact same level of service: kind, friendly, professional, honest, and incredibly respectful. Felt like I was greeted by cousins. By the very next day, my car was ready, repaired with brand-new parts...courtesy of Aziz and Zac Auto. Honestly, between Elham, Aziz, Herman, and the entire team at Ace Auto Care, it truly felt like we hit a grand slam. Thank you, Zac Auto Dealers. You are all a true example of how a business should be conducted along with how people should be treated. You didn't just take care of a transaction and a pricey repair...you took care of our family, and that means everything. Thank you.

I wanted to take the time to leave a honest good review for Zac Auto dealers, as a return customer…read more My fiancé and I recently purchased a second vehicle from Zac Auto, as my first experience was fantastic. About a Subaru outback and it has ran great. My second purchase was a toyota sequoia. Zac Auto has gone above and beyond once again with their customer service. They are honest and upfront, and they make it clear that they want the vehicle to be a good vehicle for you when you purchase it. They stand by their cars and if there's any issues, they take care of it. It's rare these days to find a family dealership with this integrity and care for their customers. I would send anyone in my family there without hesitation and have recommended them to several people. Anytime I need a new vehicle I will go straight to Zac Auto. If they don't have what you want, they'll find it for you. I can't thank them enough and we'll be back again. I'm sure.!

I recently had the pleasure of working with Ace Auto Auto Detail, and I couldn't be more impressed…read morewith their service. From the moment I contacted them Shafi was friendly, professional, and really took the time to understand my needs. Shafi worked on my car with such attention to detail, and the results were outstanding--my vehicle looked brand new ! The quality of the work was top-notch, and they even went above and beyond to fix some minor imperfections I hadn't noticed. I really appreciate Ace Auto Details honesty and transparency throughout the process, as well as the fair pricing. If you're looking for a reliable, high-quality auto detailer, ask for Shafi at Ace Auto Auto Detail!!Highly recommend!

Good communication, kind workers, fair value and price, and service was clean easy and quality.read more

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

Greatest dealership I've been too. The owner very nice and he help me with my bad credit. He got…read moreme a great deal... I'll be buying all my cars here from now on.

I was in the market for a used pick up truck and found these guys on line during the search…read more When I showed up, they let me test drive the truck on my own for as long as I needed to, to feel comfortable. I had another truck at a nearby dealership to try out right after. After the test drive of #2, I came back to test drive their truck. They answered my questions, negotiated fairly with me and we struck a deal. On the day I picked up the truck, they worked with me with last minute items and helped me after the purchase with the DMV. I had a great experience with Martinez Truck and Auto. I would gladly refer people to them and buy another vehicle from them.

I been buying cars with all hassle and anxiety that comes with the whole dealership experience!…read moreThis one was completely different! Maybe I was lucky but I got the exact car and the perfect price without the negatives! Rebecca was amazing no pressure at all and was extremely helpful and sweet! Who would of thunk it?!? So happy with my new impala thinking of a cute name for her now!!!!

I had the pleasure of dealing with Dick. He was the most informative,…read moreintelligent, and I have to say funny guy. He knew all about the car I wanted to buy as well as most other cars I asked him about. I've had the car for eight months and I'm enjoying it very much. I know if I wanted to buy another car, ACME would be the place to buy it. Thank goodness for small dealerships that care about their customers.

I was looking for a four seat convertible and Acme had the exact car I needed at a fair price…read more Sunne and Dick were very helpful and accommodating, staying in touch as I worked through my search. Acme are experts in the European luxury/near-luxury segment, with a depth of knowledge you won't get at a chain. There are no overeager pushy 22 year old salesperson in an embroidered polo shirt here - they are a literal mom and pop with the old-fashioned service sadly missing these days. If you are the type to buy books from your local indie bookshop and not on Amazon, this is the car buying experience you want.

I've had the pleasure to work with the team at BEAG to purchase a vehicle that I've been looking…read morefor throughout the state. Jay has been transparent, highly professional, communicative and above and beyond in his efforts to make the purchase process work. The BEAG team has been great to work with!

Here is the Pro and Con when buying a used car at Benicia Elite Auto Group:…read more Pro (Good): Jay was nice sales person with knowledge about most cars. Purchased used nice Toyota Avalon at good CarFax price. Con: (Bad) Poor or no communication after driving off the car lot. I had to call or text Jay multiple times without a return call back on refund check for over payment on extended warranty. It took 3 weeks to receive refund check. It's now been 7 weeks since purchase of car and have not yet received a replacement brake light bar which was broken and promised by Jay in our contract to be replaced. Still waiting 7 weeks for return call back with tracking number delivery. You be the judge do Pro out way the lack of communication Con. Thanks!

Robert did a fine job of helping me to negotiate a fair deal on a BMW M850i. Shaun was outstanding…read moreto work with on the finance & shipping issues. The overall experience was very positive! Steve A., Oregon

I was very pleased and very satisfied with Jeff from Elite motors he took my car in and keep me…read moreinformed of every thing from the parts being ordered . To when it will be ready excellent communication alway called when he said he would and went over and beyond to find another part that the car needed to put in there exactly were to find the part he's very honest trustworthy and very hands on he did a phenomenal job , and this establishment should be very pleased with this person . Very easy to talk to he thoroughly explains every detail and intel also let me tell you . There vehicles are definitely show room ready them cars in there mk you wanna purchased something new this is definitely the place to go to !! Ask for Jeff he'll get the job done phenomenal job very very satisfied you can't find to many honest shops these days but Jeff he works at Elite and he is Elite himself