The entire team was attentive and respectful. They made the process easy to understand and helped…read moreme feel comfortable during my appointment.

My husband was diagnosed and treated for macular degeneration. Staff was very kind and helpful. Dr…read more Christianne Wa gave good information about the condition, answered all our questions and treated my husband with respect.

When Dr. Jung entered the room to examine my wife, I remembered how I had been referred to him. Dr…read more Jung is not an alarmist and is very calm. He answers every single question with ease. When I was examined in the past, Dr. Jung was able to calm me down. I felt like "Rambo," but I tried to conceal it. My wife and I was fortunate to be ok, and Dr Jung was wonderful.

Dr. Jung is highly competent and is a very caring doctor with excellent communication skills. His…read morestaff is very organized and professional as well. My husband had emergency retina surgery and we are both very happy that Dr. Jung is who is taking care of his eyesight. We highly recommend!

I want to thank Dr. C. Luo and his Oakland staff for their professionalism, kindness, patience and…read moresupport. All of my in office visits are extremely pleasant. Respectfully and Most Grateful, Sandy Brock

Horrible experience. Was early for my appt. but told I would have to wait 1.5 to 2 hrs. past my…read moreappointment time because "that is the way things are done here." I was not told this when I made the appointment. Also the doctor I was supposed to see was not there so they'd assigned a different doctor without telling me. Staff did not seem in the least bit apologetic. I guess they are used to everyone being upset about waiting so long. I did not stay, didn't have an entire afternoon to waste. Beware.

Ben, a staff member in the Walnut Creek office, kindly gave me a thumb drive with a digital copy of…read moreall my records, for which I'm extremely grateful. In my experience, getting those digital records is somewhere between impossible and extremely difficult. Ben figured it out on the spot, pulled in whoever needed to be pulled in to get the job done, and promptly gave me a thumb drive that clearly had everything I asked for. This is after more than three weeks of getting the royal runaround. THANK YOIU BEN!!!

Great doctors, helpful staff, convenient locations. Walnut Creek is where I go , usually not more…read morethan a 10 min wait.

Ken D. Last week I had my first appointment with Dr. Chan at…read moreWest Coast Retina. He was terrific as were all the staff. They were on time, welcoming and professional in every way. Dr. Chan's review of the state of my vision was very helpful and I left the appointment feeling reassured.

Maybe 90% or more of my reviews are 5 stars because I strongly believe in being positive, and I'm…read moremost certainly don't want to leave this negative review but feel a community obligation to do so. I was seen by Dr. Judy Chen, who did a good job assessing my retina issues, as far as I can tell. For that I'm most grateful and this is not a negative review of her. The staff at West Coast Retina have treated me the worst way possible when it comes to my records. First, they insisted I could easily access all my records (both images and doctors' notes) through their portal shortly after my visit. That turned out to be completely false - and nobody had the slightest issue with the fact that I had been lied to. Second, they told me the doctor's notes (which do not include images) would be in the portal by the end of last week. When they didn't arrive, a few days ago I again followed up. They said they'd get them soon, like maybe that same day. They would call me. They didn't. Third, for the images they said they'd have to mail them and charge me $30, so I paid that amount. When the images arrived, they did not include the ultrasound image, even though I specifically asked for that image and they specifically said they would send it. Fourth, when I last called to follow up again, they told me I could keep on contacting them. When I asked why they said that (because all I need is my records) they simply said "Ok, you'll get your records." Well, West Coast Retina, here I am AGAIN asking you for my records. I have serious issues with my retina and need expert medical help. I do not need a new medical records problem when other places easily get me this information very quickly with no problems. In the digital age, not only is there no reason for this, this is a deliberate effort to create a problem for me. AGAIN, please promptly send me the records and I will most certainly update this review if/when this issue gets fully resolved.

I am updating my earlier review. I had a miraculous repair of a torn retina. Dr. Amitabh Bharadwaj…read morewas thorough and answered all my questions. He's a great doctor and has a wonderful staff. I had mentioned wait time, but upon review, that was only when I had to come to the office for an emergency, for which is logical to have to wait a bit :-). Five stars for Dr. Bharadwaj and team!

A great experience with Doctor B. I had a detached retina, he took me right in and performed the…read moreprocedure to reattach the retina that same day. The results were fantastic. All healed up, good as new. His team was courteous, quick, and Doctor B explained everything very clearly. He is obviously highly skilled, and I highly recommend him.

Excellent Care I cannot recommend Dr. Khurana highly enough…read more When I was faced with a detached retina -- a time-sensitive emergency -- Dr. Khurana and the team at Retina Vitreous Associates went above and beyond. He cleared his schedule to provide me with prompt, expert treatment, helping to save my vision. Throughout the process, the level of professionalism and surgical skill was excellent. If you are looking for a world-class ophthalmology specialist who truly puts patients first, look no further.

Called on Friday night with retina detachment concern, got call back from doctor no call within 30…read moreminutes and detailed instructions on what to watch for. They didn't offer an urgent appointment over the weekend because he didn't think I needed it. I do hope he would offer an appointment if my symptoms called fro it. In any case, he spent time explaining things even through I wasn't his patient.

I have nothing but praise and admiration for the exceptional care Dr. Goldberg has provided my…read moremother and sister, who unfortunately have eye disease. Dr. Goldberg has preserved my sisters sight for 7 years and my mom has been seeing Dr.Golberg for the past 4 years. Going blind is a frightening experience and he is so kind and understanding. Dr.Goldberg is always current on the latest clinical trials, research and medication that might help and prevent further vision loss. I trust him completely.

Please show some respect for me and my time, and tell me - when I schedule an appointment - that it…read morewill take 150 minutes total (two full hours plus 30 minutes of waiting to be seen after my on time arrival)!

Please avoid seeing Dr. Ding. In our experience, he was very unprofessional, did not identify the…read morecause of the patient's condition, and did not answer the patient's questions during the appointment. My family member had ongoing floaters and flashes, which can be warning signs of retinal detachment. We were able to schedule an appointment with Dr. Ding. During the Thursday visit, after reviewing the eye images, he only said that the retina looked just thin and advised us to follow up again in two weeks. He did not explain the cause of the floaters and flashes or provide any meaningful guidance, and the patient was sent home without answers. Because my family member's symptoms kept getting worse, we sought a second opinion from another doctor in San Jose. That doctor diagnosed retinal detachment, and my family member underwent emergency scleral buckle and vitrectomy surgery that same weekend. This was our true experience, and we hope others will be cautious before choosing Dr. Ding. In our view, he failed to identify the cause of the condition, offered no meaningful assistance, and acted unprofessionally.

Dr. Ting gets the one star, the doctors in the rest of the practice are great. I made the earliest…read morepossible appointment (9:00) so I could get back to work. The waiting room kept filling up and filling up until it spilled out onto chairs set up in the hallway. Dr. Ting did not even show up to the office until 10:30, at which point I assume he checked email, got coffee, etc., because as the very first one to be called in, it was just a few minutes short of 11:00 when he finally called me in. I now go to the other doctors associated with the practice in a different city. When two different doctors asked why I didn't go closer to home to Dr. Ting, they BOTH asked, "Is it because of the wait?" Yes. It's because of the two-hour wait before he bothers to even start the day.

This was my first visit since I decided to continue seeing the optometrist who had been working…read morepart time at another office. I am comfortable with Dr. Nguyen who is both professional and personable. She explains things clearly and kindly and makes sure I understand my complete eye health. The office staff are also professional, competent and kind. I am impressed with the cleanliness, orderliness, and feel that they all work to keep their patients feeling safe and taken care of. I highly recommend them.

Medical staff excellent, Back office/Front desk horrible. Poor Customer service..Rihanna/Susie need…read moreto be trained on dealing with patients. Training helps staff communicate with clarity and empathy. With the lack of experience leaves the patient confused and frustrated. Beware if you choose this Institute. They demand full payment up front before your surgery.