A huge shout out to Greg, the owner of Bay Blinds. He came out to our house for a repair on one of our window blinds and while here he noticed a couple of little holes in another window's blinds. He took the initiative to get approval to replace the defective blinds at no cost to us working with Hunter Douglas. Greg circled back when he received the new set of blinds and was back at our house to install them quickly. Very impressive!! Just an excellent example of what excellent customer service looks like. read more

I went to Bay Blinds to get some repair parts for broken shutters. I talked to a lady named Marie who helped me and gave me the parts to fix the shutters. I would recommend this store when you need window coverings! read more

Bay Blinds, owner Ward Totman, is what a great business owner should be. 12yrs ago he did a great installation of full house shutter build and installation. Great price and quality work. Still looks like new!! Had him out recently for a Hunter-Douglas large slider shade issue done at the same time. His dealing with our service request and his relationship with his supplier provided us with unexpected replacement/fix of our problem. Very highly recommend him. read more

Extremely satisfied with the product and service we received. Ward was very thorough in explaining our options over two in-home visits, all of the pros and cons, and guided us to the best solution for our bedroom windows and slider. We got the Hunter Douglas motorized shades with outside valances and are pleased with the quality and sleek look. Our installer Greg was great, very attentive to details, and patiently worked to make the little adjustments we requested for the best aesthetics. Couldn't be happier. Will definitely go back for other projects in future. read more

Bay Blinds - Shades & Blinds Near Me - Novato, California

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The entire team was so helpful figuring out what we needed for so many windows in our home. Delivered on time. Install was clean and precise! They even caught some defects we didn't see and came back to replace them quickly. Highly recommend! read more

After 12 years, our slider widow shade finally succumbed to frequent use against hot sun and a dog who likes to chase flies between the shade and the slider. Everything about our experience with the Bay Blinds team was outstanding, from front office to installers, and from the first visit to the last. Our original shade material had been discontinued, so we were lent sample books to examine an array of materials in a multitude of light conditions, from daybreak to nightfall and over several days of changing skies. We found the ideal match! When we first considered replacing the old blind, a different vendor told us the size of the slider would necessitate two separate roller shades with two separate motors. This was not what we wanted. Bay Blinds said "No problem" and installed a beautiful, quiet, motorized roller blind that is perfectly hung (and now out of the dog's reach most of the time). The installation team was prompt, considerate and friendly, and even adjusted a nearby blind that had shifted position over time. It was magic! We are very happy with our new blind -- and the great service and product we received at a fair and reasonable price. Thank you, Bay Blinds! read more

I can't say enough about my wonderful experience with Bay Blinds. I went into the showroom and after talking with Marie, she showed me different blinds that would work in my kitchen. We set up a time for Ward Totman, owner, to come and measure and show me different styles/colors I might like. His knowledge and helpfulness is unmatched and his suggestions were spot on. I ordered my blinds and was given a timeline for when they would arrive and set up an installation date. The installation went without a hitch and the blinds look amazing. They are perfect and it's all due to Ward's professionalism. I can't thank them enough!!! I would highly recommend Bay Blinds for anyone looking for any type of window coverings. read more

Bay Blinds installed some beautiful shades in my home after a design consultation. They did great work on the installation and have been immediately responsive to all of my questions. It was a great, almost effortless experience and I can't recommend them highly enough. read more

We had a wonderful experience using bay blinds to install Hunter Douglas shutters for five windows in our home. They were able to work with the not-perfectly-square windows we have, and installed a beautiful product at a very reasonable cost. We had inquired with other companies we found on yelp (that we thought would be more inexpensive and turned out to be a lesser quality product for about the same cost). Don't waste your time with any other company, bay blinds will install a quality product at a reasonable cost, in an extremely efficient timeframe. Love our shutters! read more

Bay Blinds - Shades & Blinds Near Me - Novato, California

We just bought our first home in Novato and moved in this month. Needing window treatments but on a budget, we wanted to get shutters for the front and blinds for the back. Owner Ward was helpful in explaining the various options to us and Emma was able to arrange for the free consultation visit outside of normal hours, to accommodate our needs. The consult process to review samples on-site was informative and we were won over by Ward's expertise and the quality of the product. We chose Hunter Douglas Palm Beach shutters for the two front windows and Hunter Douglas EverWood 2-inch Renditions blinds for the back two windows. Installation by Jordan went smoothly (our building contractors paused to admire the ease of installation and quality of the product) and they even sent us a thank you card for our business afterwards, signed by all the team. In our experience, Bay Blinds managed our expectations well and delivered on all of their promises. The customer service was excellent, we're very happy with our shutters/blinds and confident that if any issues arise, they'll address our concerns. If you're looking for a local window treatment business that's competitive and takes obvious pride in serving their community, we think Bay Blinds are definitely worth checking out for yourself. read more

Bay Blinds - Jordan installs Hunter Douglas Palm Beach blinds in our Novato townhouse. - Shades & Blinds Near Me - Novato, California

Had a good experience with this business right from the get go. We went inside the store, looked around, and made an appointment to see 100's of blind/ shade samples in our home. We picked out our shades, and in 5-6 weeks they were installed. The installer noticed a tiny defect on one of the shades, so immediately ordered a new one. Appreciate his integrity. We love our new blinds, and wouldn't hesitate to use this company again. read more

Bay Blinds is terrific! Ward, Marie and Jorge are all skilled, professional, courteous and dedicated to doing a great job. Our blinds are gorgeous, and they were very helpful in not only choice of appropriate blinds for our home, but in the installation, contact, updating and all other aspects of the job here. We would use them again in an instant, and HIGHLY recommend them. The Brumbaughs, Novato, CA. read more

Ward and team are amazing. Super helpful, informative, and the process to pick order and get installed was seamless. We had them do all windows but one. We will be back for them to do the last one as soon as we are ready. read more

We called Bay Blinds to help us put up honeycomb blinds up in a set of new offices in San Anselmo. EXCELLENT service from beginning to end. Ward was incredibly helpful guiding us to the pick the right blinds and color...and the installer was on time, and got all of the blinds up in record time. Would not hesitate to calling them in the future...and it's so nice to support a small, friendly company with top notch service. Recommend without hesitation. read more

I had a wonderful experience purchasing from Bay Blinds. Their store displays lots of samples and has all the Hunter Douglas books filled with swatches and illustrations. Marie was helpful with tips, and made an appointment for Ward bring the books and samples to my home so I could see them in the environments of the windows I needed blinds for. Ward went over options and helped me narrow down choices, then left several books and samples so I could see the effect at night. The installer, Jorge, was punctual and fast. The result was perfect!!! read more

After researching places in Marin County to get custom shades for my house, I found Bay Blinds in Novato. The reviews were great so I stopped by. After speaking with Jan to set up an appointment Ward (the owner) came to my house in Sausalito to show me samples and take measurements. He listened to what we wanted, made recommendations and took measurements. We never felt pressured and he never tried to upsell us.The blinds were expertly installed by Greg and we are so pleased. They are beautiful and the experience was much better than I ever expected. We looked at two other local companies, as well as two online companies. So glad we chose Bay Blinds. I highly recommend giving them a call. You will not be disappointed. read more

I was intrigued and maybe a tad skeptical when I first looked at Bay Blinds' perfect 5-star rating. However, I can now report without hesitation that, based on my experience, I entirely understand how they get 5 stars. Terrific product knowledge, service and coordination from the first phone call to the final installation. The owner is involved in the day to day servicing of clients and makes sure everything goes smoothly. They suggested ....and made an extra trip to provide ladders and labor so I could touch up the paint between taking the old blinds off, and installing the new blinds. Super helpful. Yep....5-stars. read more

Just wrapped up the installation of new blinds throughout our Novato home. We HIGHLY recommend Ward and Bay Blinds. Ward is truly a professional. He is on-time, he is professional, he is precise and he shares his opinion on how a certain shade will look in a certain location, if asked. We went to a different retailer first and were frustrated at the lack of help and design input we were getting. We had a good sense for what we wanted, but we were still looking for input and are very pleased we found Ward and Bay Blinds. It's clear he has been in this field for many years. He gave helpful input and he quickly and efficiently problem solved around a few difficult installation areas in our home. You can just tell when you are working with someone that knows what they are doing; that's the case with Ward. In addition, the installation with Jorge was great. As with Ward, Jorge was on-time, efficient and thorough. Jorge came back a few days later to answer some questions and to make an adjustment to the height of one of our shades; all done with a smile and professionalism. I am already back in touch with Bay Blinds to get shades for my office! read more

Wonderful service combined with great products at a reasonable price. Great team of people at this small company. Friendly, and patiently answered all our questions. Helped us pick the best options for our home, primarily blinds plus some rollers. The entire transaction went smoothly. We highly recommend Bay Blinds. read more

Bay Blinds just installed sliding door shutters and we found them very professional, pricing was fair and the owner very knowledgeable. I would highly recommend this company for any window coverings. J. Milian Sausalito read more

Just had to get the Hunter Douglas shades fixed because there was an internal problem with them. Jordan came right over took them and sent them out and they were back and installed before I knew it. He was really professional, on time, really knowledgeable about the shades and how to operate them correctly so they don't break, and I didn't even get charged for the repair! This place rocks. read more

Great service and great products. Emma was easy to schedule an appointment with. Yvonne was the designer, and Ward installed. All were great to work with. I also appreciate that when Ward came to do the install and saw that one of the windows was uneven he ordered an extra part to cover-up the flaw and didn't charge us. Thank you Bay Blinds! read more

Bay blinds were great! Yvonne was extremely helpful in the section process. Pricing extremely competitive. Jordan did a great job installing - on time and professional. read more

We recently had Hunter Douglas blinds installed in our home and really appreciate how conscientious and meticulous Ward the owner and Greg the installer were. It was a large complicated job that resulted in Greg putting in a 10+ hour day without taking any breaks to get the job done perfectly. We couldn't be more pleased with Bay Blinds' commitment to outstanding customer service! read more

Bay Blinds just completed installing a Hunter-Douglas skyline sliding shade and two power screen rollers in our Eichler kitchen. We are very pleased with their work. Yvonne and Emma were very informative and helpful in selecting the products best for us, and the installer, Jordan, was great. The roller screens needed extenders to pull them away from the screen doors so they did not bump on the door handles. This required ordering extra extenders and two extra visits, which were scheduled at our convenience. Jordan did not complete his work until the shades were working properly. Pricing was competitive and service was outstanding. I highly recommend Bay Blinds. read more

Wow! After an exhaustive search for quality products and good old fashioned GREAT CUSTOMER SERVICE, I've found Bay Blinds. Yvonne was great to work with. She gave me straight up answers to my questions and always treated me with kindness and respect. She made intelligent suggestions for my particular project and always followed through on everything she said she'd do. The finished job was just as she promised. The installers were prompt, friendly and respectful of my home and very good at what they do. My window shutters are awesome. I highly recommend Bay Blinds to anyone who wants to avoid the rude and pressured sales pitch. read more

We recently remodeled our kitchen and family room. The final part of the project was to purchase new window coverings. It was an absolute pleasure to work with Yvonne at Bay Blinds. Yvonne helped us select styles and colors and delivered the products on-time and exactly for the prices she quoted. When we noticed a minor glitch with the installation she immediately made the arrangements necessary to successfully correct it as quickly as possible. Further, Bay Blinds beat Costco's prices by 25% for a product that has a lifetime warranty, something Costco does not offer. in the near future we will be ordering blinds for several more windows. I will definitely return to Bay Blinds. They offer excellent products, outstanding service and great prices. read more

Emma, at Bay Blinds made my day! Pini Ace Hardware referred me, as I needed a pin that they did not carry. Emma was gracious in advising me that the pin was not a part in the Hunter Douglas line, but that she would be happy to look into where I might find it. She photographed the pin and to my surprise, three days later I received 2 pins through the mail complements of Novato Bay Blinds. A kind gesture, a simple courtesy, yet I cannot recall a better customer service experience anywhere, ever. Thank you Emma, Thank you Bay Blinds. You can bet when it comes time to replace my window coverings, I will be returning to your store. In the meantime, I want to call attention to your exceptional service. read more

We have only good things to say about Bay Blinds, and couldn't recommend them more highly! Yvonne was such a pleasure to work with, and went above and beyond in giving guidance and recommendations that matched our budget and our ideas for the shades. Once ordered, our shades were delivered and installed much faster than expected. The installation was a great experience, too - Ward, the owner, installed the shades himself, and was friendly, efficient, and happy to work with our vaguely crooked house and windows to make sure we were fully satisfied with our purchase. A great experience from start to end, and we'll definitely return to Bay Blinds for any future window covering needs! read more

Great place to deal with from start to finish, I could not be happier with their customer service, product selection & installation. So nice to have a business like this in down town Novato ! read more

I am so impressed with Bay Blinds in Novato. Every person with whom we worked - from Yvonne their designer to their office staff to their wonderful owner Ward - was efficient, intelligent and friendly. We had a very challenging group of picture windows that needed window coverings....plus we have slightly uneven floors. They made all the right decisions with us to get a beautiful solution for our windows at a very good price. A quality company! read more

Ward is the owner of Bay Blinds. He is an incredible business owner who cares about his clients and his product. He gives you his honest opinion. He will do a job no matter how large or small. He believes in customer service first. He steers you towards what is best for you and your home and finances and does not try to talk you into more expensive products. When he says he will be there, he is there, same with returning phone calls. Anyone who wants to do window coverings of any kind should definitely use Bay Blinds!!! read more

I highly recommend Bay Blinds as a place to get window blinds. The sales representative/interior decorator Yvonne Hoopes helped us pick our wood blinds for our master bedroom. She was easy to work with and knowledgable about the different kinds of blinds. About a couple of weeks after we ordered our blinds they were installed. They look great and I like how they are easy to use. The blind installers were on time, friendly yet professional. We would do business with Bay Blinds of Novato again. read more

Awesome experience with Bay Blinds! Ward, Susan and Yvonne were all great! Ward came out to measure. The blinds arrived in a week and as there were only 2 blinds, Ward did the installation himself!! Very seamless process!! Highly recommend them!! read more

I cannot say enough incredible things about working with Bay Blinds. I had some issues with my order ( due to the manufacturer, not Bay Blinds) and Ward was absolutely incredible about making it right. He, Yvonne and Susan were so helpful and I just kept thinking how fortunate I was to have chosen a reputable, local and honest company to deal with. I don't think there are too many other companies out there who would have gone above and beyond the call of duty! I absolutely love my blinds and as soon as I am able, I am going to order more from Ward. read more