I had a scheduled appointment this morning, Tuesday 3/17 at 9am. The time, location, and date were confirmed with the Company. Today, the day of service there was a no-show by the Technician. I called (txt) the company at 10:30am to inquire whether the individual was going to show up, and they mentioned that the technician would not be showing up due to car issues. I understand that issues arise, such as car issues, that might impede someone from making their appointment, but as a Company and professional they should have sent me a notification advising this. It took me reaching out to the Company to get an answer. I took time off work, to meet with this individual, hours from work and income loss that I won't get back. In my opinion, this was very unprofessional. The Company propose to re-schedule the appointment, but I declined as this would mean I would need to take more time of work, on another date, to meet for an appointment that they didn't make the first go around. My trust is broken at this point and I will pass on any future services. read more

Quick response, honest and reasonable pricing, and a smooth window shade replacement. Highly recommend.

Five stars! Maybe more! I couldn't be more pleased. I have 3 very large motorized shades on the patio that were installed over 15 years ago. And recently one of the shades stopped working. I was pretty sure it was an issue with the motor, but I wasn't sure I could find someone who had experience fixing this type of issue on my brand of shade (Somfy). I contacted Oscar, and I immediately felt reassured that he knew what he was doing and had the right experience. He sent out a couple a great techs (Pat and Jay) that did an amazing job diagnosing and fixing the problem. They had to take the whole shade down, take out the old motors, install the new motors, reinstall the shade, and reprogram the remote. It was getting late, and I had to leave for a family dinner, but they stayed as the sun was setting to get the job done. They sent me the attached video to let me know that everything was completed successfully. WOW!!! Awesome service. read more

Shutter & Shade was great from the very beginning. Quick and professional communication regarding appointment, quick turnaround and on time for repair. I needed to have two window shades repaired that were no longer operable. The team quickly resolved the issue for both shades same day. This service was tricky, as I live in a loft apartment and the shades are almost 18 feet high. Both representatives were friendly, clear on the repair service and quick to resolve. The total cost of the repair was also fair for the service. If you're looking for a great company to assist with shade repair, I would highly recommend Shutter & Shade. Thanks again! read more

Shutter & Shade - After the repair of both exterior shades. - Shutters Near Me - San Rafael, California

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Extremely unprofessional. I purchased a set of blind from this company in Summer 2022 for $3100. It was expensive but I chose to have custom blind so it could last for a long time. Two years later, one of the blind broke. I thought it would last longer than this. Fine. Things happened. So I tried contacting the company through emails and phone. They put me on a voicemail each time I call them and my emails went unreplied. I was furious so I left a review here. Then, they finally replied asked me to delete the review and mentioned that they tried emailing me a couple of times but I never received it. I checked my inbox and my junk mail. Nothing. But fine, I gave them the benefit of the doubt. Andy mentioned that it would cost $150 and lead time of one week to fix the blind. He came in one hour late to the appointment. It was raining so again, I gave them the benefit of the doubt. Andy said he could return at 5 PM the same day. It was an exception given the one week lead time. Then, not even two weeks after. Another part of the blind broke again. I messaged and followed up with Andy over two days. He replied that he could come by to pick it up on Monday at 9 AM. Ok, great. On the day of the appointment, he missed it and didn't leave me any message. I was waiting at home and missed a few things at work because of this. Conclusion: Not recommended. Terrible ROI and terrible customer service. What would happen if this product break again? Would I need to pay another $150 and wait another week? And not to mention the lack of professionalism? I'm going to another seller to get the product replaced. I don't want to work with them ever again. read more

Shutter & Shade - Broken blind - Shutters Near Me - San Rafael, California

Note: We decided to not go with them - they were unprofessional, rescheduled our initial appointment then showed up at the wrong time and without any preparation or materials/samples and wasted our time, then we thought they flaked to the follow-up appointment, but they ended up calling after they were 20min late and said they were going to be 45min later (2pm instead of 1:15pm) and someone else would be coming. We don't have any confidence in them to be on time or to do a good job. I reached out on 8/18 on Yelp. Amina replied and we scheduled an in-home consult on 8/29. On 8/28, they messaged on Yelp and texted to say their sales manager had an urgent family matter and needed to reschedule. That was fine with me, we rescheduled for 9/3 at 10am. On 9/3 at 9:28am I missed a call and got a voicemail from Andy at Shutter & Shade saying he was there "a little early" and even though we're scheduled for 10:30 (note: it was for 10am), could we see him early? I texted the number back that we couldn't be ready by 9:30 but we could do 10 and shared some local coffee shops. I then got a text from Cindy at Shutter & Shade at 9:31 saying: "This is Cindy with Shade Service. Andy is asking if he can be there slightly earlier maybe 10am?" Ugh, why are two people reaching out to me earlier than the appointment? I replied that I had just texted with him. At 10am I texted and he rang the doorbell a few minutes later. Andy brought only a tape measure with him and a card, he's the General Manager for both Shutter & Shade and Shade Service. We talked a bit about what we wanted and showed him the spaces. We went back to sit around our table and sat in silence as he looked on his phone. We asked what are we doing now? He said he was looking up photos but "the system was slow". It looked like he was just on the Hunter Douglas website. He did not bring any samples or a laptop. It was a joke of an appointment and a total waste of our time - nothing at all was accomplished. We said what's the next step - he recommended coming to their showroom and we asked if instead, they could come back with samples. He said it was better to go to the showroom because you can see more. We said sure, as long as we could bring samples home to look at in the rooms. He said we couldn't so we set a follow up appointment on 9/6 at 1:15pm. Today is 9/6. Andy called me at 1:40pm and said he's running late but his other guy will be there in 20 minutes and he would be there later, then said actually his other guy could do the appointment and he won't be there at all. Initially we said fine, we'll still be home at 2pm, but then realized we just don't have any confidence in them and ultimately wouldn't choose them anyway. We let them know we wouldn't be working with them and there was no need to send their other guy. Andy asked why and I said because they're late and it's unprofessional. He said he thought the appointment was for 1:30pm. I said even if it was, he should've called us before the appointment, not after they were late. --- Update: Shortly after posting this review, Andy began harassing me and called me 3x and I declined each time. I finally answered and asked why I gave him a 1-star review. I told him he could read it and asked him to stop calling me and let him know I'd be blocking his number. read more

Terrible customer service. Period. Go anywhere else. Problems with order and they did nothing to make it right Miranda and Whitney read more

They responded quickly to my inquiry and provided quote. Repair took one week and final price came in at quoted.

They were professional and very helpful with little difficulties that arose from the measurements to the sample swatches sent and installation. read more

I highly recommend a visit to Shutter and Shade for your window coverings. They were competitively priced and their service was outstanding. Andy the owner helped me to figure out what might work best for my windows, and they had a good selection in the store. I ultimately decided on motorized, which I had never had before. They were surprisingly affordable, and I love them. The installers were super friendly and professional. I looked at several other shade stores, but they were either more expensive or they were backlogged with their installers, with a wait time of several months. But Andy and his team could install anytime after the shades arrived, which was around in 3 weeks. That was impressive. Even after installation, they were very responsive to my questions. Give them a try - you won't be disappointed. read more

Shutter & Shade - motorized french doors - Shutters Near Me - San Rafael, California

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Andy, the proprietor was helpful to me in making my choice in which blind to buy,and When I called he always returned my call. I like that this is a small local business. read more

5 stars to Miles, Oscar, Bavka, and Pat. Terrific professionals who deliver exceptional customer service! The shades are beautiful and the team was diligent, thoughtful and held themselves to the highest standards. Thank you! read more

I had a very difficult time finding a Hunter Douglas repair person. Mine retired and everyplace I called said they only service their own installations. Even the company couldn't recommend. Luckily I found Andy at Shutter & Shade who is wonderful! He understood the problem and fixed it and made some other great suggestions. He does repair, cleaning and installation for HD read more

Ben was a helpful sales consultant and got us set up with the right features and material choices for our home. Vern was a superstar installer--overwhelmingly polite, and very thorough. Even though our home presented a challenging install, Vern met the challenge. He showed up on time, wearing a mask, removed his shoes as he entered, did the work and left the house spotless: he vacuumed the work area, cleaned up and removed all the packaging and even touched up some paint! He also trained me on using my new remote control. Couldn't ask for a better experience. read more

Shutter & Shade - Vern did a great job on a tough to access skylight. - Shutters Near Me - San Rafael, California

You cannot ask for more professional and friendly service than from Shutter & Shade. We needed an installation quickly. The owner Ben came to our house to take measurements and show us the Hunter Douglas catalog on August 20 within two days of our call. The installer Vern called us as soon as the custom shades were received and set them up the next day on September 5th. That is a record 16 days from order to installation! Other enterprises I had called were talking about installation in October! The Hunter Douglas honeycomb Applause line suits our needs and our budget. The shades give us the clean, simple lines we wanted. This is happiness! It was a pleasure doing business with Shutter & Shade every step of the way. Ben and Vern both said they would be happy to provide follow-up service as needed at no additional charge. A model business, Shutter & Shade! read more

Ben emailed me the info that I need to apply for a significant federal rebate on the Hunter Douglas shades that I purchased, and came to the house to help me pick a style and color. Vern did a great job installing the shades, and was extremely friendly. So I definitely recommend this company. read more

Quick to respond, efficient, communicative and professional. My experience with Shutter & Shade was phenomenal. Ben responded promptly to my Yelp inquiry and scheduled time to check out the space within 5 days. He brought the necessary samples, and provided excellent suggestions and feedback for our specific case. Within a few days of placing the order, Vern came by to measure the 2nd story windows. He was mindful of our furniture (a challenge given the ladder he had to wield!) and was a real pleasure to meet. Fast forward to just a few weeks later, we got the installation date set. Once again, it was easy to leave Vern to his work. He worked quickly, and in no time at all our home was looking beautiful. Vern then patiently took me through the PowerView app and made recommendations on how we could personalize it. Once we have settled into the house a bit longer, and know what other shutter and shade needs we have I will definitely be reaching out to Ben and Vern. read more

Shutter & Shade - Duette Honeycomb shades: 4 PowerView 2nd story shades - Shutters Near Me - San Rafael, California

I am writing this Yelp review to praise the professional job by Ben the owner and manager of Shutter & Shade and of his amazing installer Vern. I had what I considered a big window treatment job (livingroom, kitchen and 2 bedrooms). First, Ben arrived with the Hunter Douglas sample books, measuring each window and giving me suggestions and ideas. I placed the order and Ben was able to arrange the installation as the window treatments arrived and I did not have to wait for the total order. Vern was the installer for the total job. His work is impeccable. Not only is he professional, polite and meticulous he is an expert in what he does. When I had a question about one of the products Vern's followup was immediate and responsive and all was done to perfection! I highly recommend Shutter & Shade. It was a pleasure to do business with this company and its people!! Onnie B. read more

Fantastic experience with S&S. Wonderful customer service and extremely attentive. We only had a few shades put in on the bottom floor, but from the initial contact to the final install, everything was very professional and exacting. Final job looks great! I would definitely recommend and will be reaching out again soon. Many thanks! read more

This review is just for the design consultation as I've only completed this step. I will write my follow up after the installation is done. Consultation: Ben the owner contacted me promptly after I submitted an inquiry on Yelp to schedule a consultation. It was a weekend and he scheduled me for the upcoming Wednesday. He arrived at my home and showed me binders of the many fabric selections from Hunter Douglas. As I was browsing through the binders, he got the measurements of the windows and then showed me how to best view the fabric in my rooms. Ben's got an eye for design and gave me helpful tips for how he views the color against the walls, interior decor, and carpet. After I picked out fabrics I liked, he walked me through the options for upgrade and put together quotes for the fabrics I was considering. I didn't feel pressured to make a decision at all as Ben sent me the quotes and encouraged me to take all the time I need. He did let me know that it takes 3-5 weeks upon placing an order for the installation to happen, so it was helpful to know what to expect afterwards. Ben's a steadfast and genuine business person and I highly recommend him if you're looking to get shades done in your home! read more

I have worked with these guys over the last 3 years. They have measured, ordered and installed Hunter Douglas blinds, woven woods, and most recently Luminettes. I couldn't be happier with the products or their service. They are prompt, polite and they really know their stuff. I can't recommend Ben and his crew highly enough. If you want your window coverings to look great, call Shutter & Shade. read more

Shutter & Shade - Shutters Near Me - San Rafael, California

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Great selection and service, not to mention low prices. They did quality job quickly and efficiently. I recommend to anyone who needs shutters a I'll use them again, if I ever need it. read more

Awesome customer service and blind installation! We had Vern come out to install. Super friendly and accommodating. The owner of the company also came out to help with putting our blinds back up after having walls painted and was also very friendly and Vern came back out also to help re-calibrate everything. Great attention to detail. Great service. Highly recommend. read more

We moved into a home in San Rafael and needed window coverings for multiple rooms. Given the shape our windows, we were not sure what window coverings would work best for our entertainment room and nursery where we needed the ability to black out the room. Ben (owner) came out and worked with us to select the right products for our job. He was friendly and very knowledgeable. We went with his recommendation to install shutters. He followed up with the supplier to understand the delivery time frame and was clear in his communication to manage our expectations. The shutters came in roughly on schedule and Vern came out for the installation. Wow. Vern did an outstanding job with the installation and was a perfectionist. In addition, he was friendly, polite, adhered to Covid protocol, and treated our home like it was his. Our experience with Shutter & Shade was outstanding and we highly recommend them. read more

The installer for Shutter&Shade Vernlynn, hung 3 woven Roman Shades which I had purchased online. Besides being prompt, friendly but ever professional, he hung the shades perfectly. I'm very pleased and plan on going to Shutter&Sand when I need Plantation Shutters. Don't hesitate to call on this company! read more

Ben was amazing . He took care of installing alll the shutters in my house . Efficient and friendly . Made sure everything was clean and neat when he left. Highly recommend . read more

Customer service and product are awesome. Ben, the owner, came to help us select our Hunter Douglas automated solar shades. I shopped a couple of places and his prices were the best. Vern came to do our installation and set up our automations. When we did a remodel and needed to paint the window frames our contractors removed the blinds. Ben came back to re-instal our blinds at no cost! Very friendly, very responsive, and I highly recommend them. read more

Ben was amazing from the first step of selecting the right blinds and getting a quote to getting it ordered and installed. He is also very responsive and helps out with any issues after installation as well. Highly recommend shutter and shade if you need great shades for your house. read more