I found Glory Days/Bay Breeze Charters on the internet when I was looking for a Father's Day affair. It turned out to be a perfect day! The crew was competent and engaging. The food and drinks were abundant. What can I say about the view? We live in Marin and only having to go to Sausalito makes it so easy. We try to go out every month. There are always people from around the bay and the world to talk too. My parents did the Blue Angles cruise and loved it. Captain Pam puts you right into the action. One epic trip was a "Full Moon" Cruise on a 100-degree day in July. We escaped out to the bay where it was a comfortable and calm. With the moon low over Berkeley, we were the only ones making the ripples in the bay. You find yourself so relaxed when the cruise is over, that you do not want go ashore. Hope to meet you on the boat some time. I will be there! read more

Don't buy the groupon!!! They take your money, you can never get your cruise scheduled & your voucher expires! It's a racket for them I'm sure! read more

Bought a sailing cruise on Groupon on June 16. Have not been able to schedule anything yet (two months). The phone number tells you to sign up on line. The calendar on line says no seats available ever. Have sent two emails to the address on their website asking when we could go. No answer. Think I will ask Groupon for a refund. Poorly run business. read more

I had the same issues that many people on here had mentioned having. I had previously checked the website on my phone to double check on the time of my "cruise," but the mobile site would not respond and would not display any times. I originally remembered seeing 6:30pm-8:30pm so I thought that was my "cruise" time. I was unfortunately wrong, and the "cruise" was for 6-8, and I had looked at the following week's time when I booked the "cruise." I didn't know that the times change on a weekly basis, which is obviously my fault for not looking carefully enough, but at this point I had no way of knowing that without looking on a desktop computer. I arrived at the address listed on the website, but it was no where to be found. I parked and decided to go look for it on foot. I wasn't able to find it, so I called the phone number that was in the confirmation email (that expressly stated to call if I had any questions). Immediately I received a recording stating that they do not respond to phone calls. Well, why would you put that in your email then? There were also no signs indicating where to go, so I decided to ask around and got pointed down to the dock. I went down and asked some more people and was told that the "cruise" left. I replied to the confirmation email since this seemed to be the only way to contact the company. I received an email the next day that was very detailed and explained that I should have met the crew on the dock at 5:45pm for safety procedures and that they then walked down to the boat and loaded up. I replied that if I would have received that email originally with all that information there would have been no confusion. I received an email back from "Captain Pam" saying that 28 other people figured it out so basically I had no excuse. This is when I realized the "cruise" wasn't on a small boat as advertised in the picture on groupon, but was a boat for 30 passengers and crew. This was the least of my concerns now. I was told that I wouldn't be able to reschedule my "cruise." And although I drove 2 hours and took half a day off of work to have the "cruise," I was out of luck and would not be given a refund either. Honestly, I was so livid, I didn't even want to have a "cruise" with this company anyways. I wouldn't bother with a company whose instructions are so vague and the staff is so rude. Obviously, I wasn't the only one who missed my cruise this past Saturday, even though according to "Captain Pam," everyone else made it, and I was delinquent. read more

Kept checking for new dates and they are full already. Now my voucher expiring and I either pay more or am out my money very shady. Calling better business bureau read more

If I could give this place a NEGATIVE five stars I would! Me and my bf arrived 30 minutes early only to be lost walking around looking for the boat sign that they claimed would be visible at the end of Johnson street. There was no sign and there was no one waiting near the docks to assist us. I called the number a million times and no one answered so there was no one to help to assistant in need customers. We waited by the slot 49 where they claimed the boat would be waiting at 7pm. We asked someone who was boarding a boat near by if they had seen the boat leave and they said that slot 49 had been empty for hours so there was no way they had left early they were just COMPLETELY LATE AND RUDE! Me and my bf left 30 mins after standing in the cold and seeing no boat arrive or leave. I emailed PAM the so called captain of the ship and informed her about the situation and requested either for a REFUND or let us please RESCHEDULE, and like the rude careless person she is she didnt offer EITHER. This was her response: " Well I am not even sure how to respond to this! We were in pelican harbor at 6:45 and we boarded 29 passengers and I left the head of the dock at the end of Johnson street at 6:58 Pm and I walked to the boat in slip 49 and I gave a 5 minute safety speech and then we departed at 7:05 PM so either you were in the wrong location or you had you time wrong because we were there and boarded passengers. If you were were you were suppose to be then you would have seen the 29 other people that went out and took the cruise. if you went to slip 49 and the boat was gone your were at least 20 minutes late as we departed 5 minutes after 7:00 PM. I have a whole boat of people that came to the correct location and took the cruise." She is lying because we arrived 30 minutes early and waited at slip 49 and have witness who we spoke to as to the location of the boat who stated they know the glory days boat and have not seen in the slot for hours. SAVE your money people. If it wasnt for the fact that groupon gave me a refund over this issue I would be taking these people to court for misrepresentation and theft! read more

Captain Pam and her crew took my wedding party around the bay and it was a fantastic experience. She allowed food, helped when required and let us have a great time on the sail. She is affordable and provides many options to cater to your party. I highly recommend this sail as a way to get out on the Bay. read more

Just got back from Father's Day Brunch Cruise. This is a great outing for those of you who don't have access to a sailboat or (like me) wouldn't know what to do with it if you did. The crew is fantastic and you cannot beat the view. The food is pretty good but there is plenty of it and the drinks flow until you get back to the dock. It's a really good alternative to standard family get togethers and they do different cruises throughout the summer. The only downside I've found is the cruel, cruel people who feel the need to bring children under the age of 3 on board. I know it probably sounded like a great idea and you didn't want them to miss out on all the excitement and scenery, but seriously... for them it's like a three hour airplane trip that goes right back to your destination. That being said, I do think this is a a really fun thing for kids over the age of 3 to take part in and they even get a chance to steer the boat. I hope to get on one of the sunset cruises soon. I bet they are even better! read more

It LOOKS amazing, but it's been impossible to book! My husband and I received Groupon vouchers fir this as a gift in Christmas 2012!!! 2012!!!. We still haven't been able to use it! We looked almost every month that they sailed in 2013 and could never get a date. This year we looked for about 4 or 5 months trying to get reservations. Nothing. We called them multiple times but the only thing they say (on the rare times they answer the phone) is that all booking is done through the online system and they can't put us on a wait list. We just have to keep checking. Our voucher already expired but since my family spent $40 on this thing we WANT to use it. Now it's September. Getting too cold to sail for us but we're still trying. I'd love to change my review and actually GO on this sailing tour, but they need to do SOMETHING about their customer service (try answering your phone and being polite when you do) and reservation booking first. You might also consider not selling more Groupons than what you actually can accommodate?! This is just ridiculous. We've both gone on a few sailing trips like this out of the bay and have never had this hard of a time getting on the boat. Very upsetting. read more

Booking is impossible. Have been trying to book for months, they don't respond to e-mails or phone calls. What a headache.

After several weeks of emailing both Bay Breeze and LivingSocial once a day, both got back to me with instructions on how to schedule my cruise. Capt Pam Power was very accommodating and I really appreciated her help! I hope to schedule my cruise soon. read more

Horrendous experience! I purchased a Groupon and booked a Saturday sail online. I did not have a difficult time booking like many others have written about. However, we could not find the boat. Some of the other reviewers mentioned that when they sailed, 12 to 15 people didn't show up and how rude it was that they wasted the space. Like a few others, my boyfriend and I searched high and low and could not find a sign indicating where the boat was. We parked in one of the recommended places with no problem, but when it came to locating where the boat was docked, there was no sign. There are many, many docks and many, many boats. Why wasn't there some kind of sandwich board sign with the boat/company name? We arrived on time and parked right next to the Seafood Peddler Restaurant. It shouldn't have been far from there. I called several times and no one picked up and the message box was full. SO disappointing, as I had really looked forward to this. Very frustrating and perplexing that just as many people have had a miserable encounter with this company as had a pleasant experience. It's apparently hit or miss. I'm bummed we missed it and I think it's rotten that so many people have not been able to use their Groupon because of the booking problem or because they couldn't find the location of the boat. Really Pam and Clay, you think 15 people out of a booked outing of 30 people didn't show because they're just rude and opted not to come? It might be nice if you had a couple of simple signs, don't you think??? read more

I, too, wish I had read the reviews. I bought the Groupon and every time I check the calendar it was booked. I have emailed and called with no response. Do not waste your money. I am beyond frustrated at the lack of professionalism. read more

My husband, myself and our two friends sailed with Bay Breeze last night on the Glory Days boat. It was a wonderful experience. Captain Pam and her first mate, Clay provided a good safety briefing after helping all of us onboard. Our cruise was wonderful. Captain Pam is an experienced, calm sailor. Clay made sure we were all safe and comfortable. He answered our questions and provided interesting conversation during the cruise. He attended to everyone's choice of drink, while raising the sails and adjusting the lines. It was a real down to earth sailing experience, almost like going out with good friends. Our friends husband was a naval architect and he enjoyed speaking with Cap't Pam about her boat. Others have said they aren't responsive, but my email question was replied to very quickly. We will definitely do it again!! read more

REVISION: Okay, as a last ditch before I tossed my Groupon into the recycling bin, I decided to check BBC's website just in case there might be an available date, and I did find a few that I could use the Groupon for. So nothing ventured, nothing gained...I booked a Sunday morning cruise in December and steeled myself for a cold and possibly very wet sailing adventure. To our delight the day was clear and surprisingly warm for the season, and we had a very pleasant sail out to the Golden Gate, past Alcatraz and Angel Island, and back into Sausalito. We had a nice time with Captain Pam and her first mate (Jake?), complete with mimosas and snacks. So I'm happy to revise my earlier flaming rant to say that IF you CAN manage to book a date you will likely get your money's worth. But I'll leave some of my original text below, because I do still think that the booking process is far too frustrating and, along with post-sale customer service, needs to be managed better on BBC's end. ORIGINAL: I hate to say it, but I have to agree with all the 1-star reviews. BBC may be OK if you're ponying up for a rack rate excursion, but if you fell for their Groupon deal, it's another story. NO available dates on their website (After several months I did finally find one that wasn't marked as "Sold Out" but, surprise surprise, it had a disclaimer stating that it wasn't eligible for Groupon or Living Social vouchers). NO way to talk to a live person. NO chance that someone will actually call you back if you leave a message. And NO, Groupon will NOT stand behind their brand and do anything to remedy the problem. . read more

I'd rather not even give them ONE star. This is my all time favorite city in the world and my husband surprised me with a groupon sail cruise for Christmas. We have a year to use it. We live 12 hours away. Driving..possible yes. Would rather fly to cut down on time away from our land, animals and work. Here's the problem: the schedule comes out on the 23rd of each month for the following month. My employer requires at least one month notice. Second, I'd like to get good deals on flights. Third, tried to view calendar - PR person was snotty and kept telling me the site was simple and easy. No flexibility because per the PR, so many people flake. Well, so what! People do that. Not interested at ALL in booking me. But had no problem taking our money. Advised for them to refund us. What a bummer...just no accommodations for people who live farther away and can't just get up and go. At least offer 45 or 60 day reservations. By the responses I kelp getting, they don't care...they book 400 people a month. Congrats. Just remember, advertising is also word of mouth. read more

I've booked a Groupon deal and there was an issue booking. I've called and emailed several times and NOTHING! I would LOVE to do this charter however with the lack of customer service I have no choice to, but to think they can not and do not care to accommodate myself nor my party will have to request a refund. read more

I booked my sailing adventure for my birthday through Groupon. I had a friend out from out of town and it would not have worked for any other date. We were standby as when I paid for the Groupon, the Glory Days was already booked for the date I wanted. However, Captain Pam told me to come down anyway since there might be room. I was absolutely thrilled that she took us!! The bay tour made my birthday! She was calm, kind, and it was interested to hear others ask her questions. She always gave interesting, kind replies. The tour was thrilling but also safe. Her mate passed around blankets and we got complimentary wine passed out to us and snacks below deck. We were able to see the sunset and the July "supermoon" rise high enough in the sky to shine on the water and thrill all of us. It was also very reasonable (especially through Groupon, but even without it). I want to go again, and maybe take a different kind of tour (different time of day, etc.). The evening tour allows you to park in the parking lot behind the restaurants for free after 6pm. Go to the pier and look for the sign that says "Bay Breeze Charters" and hang out there until Pam comes to check everyone in. read more

Missed the boat -- My daughter got me a cruise for my 79th birthday in February, through Groupon, but was not able to find me a spot until July! Then, we never got a confirmation, and when she called, they had not booked us onto the trip! So she had to seek an opening again, and found one the next month, in August about a week before her Groupon reservation expired. The confirmation arrived with instructions, and said to look up the departure time in the calendar if we'd forgotten it. I had not forgotten it, it was 7:30 and required us to be there by 7:15, but I tried to check the calendar anyway and could not locate it - the website did no have the calendar listed in the contents, which I had already read almost in its entirety. (I also tried calling - "Please do not hesitate to contact us if you have questions" - but no one was there to answer, so I left a message, then emailed; got an email back but did not get to speak to anyone.) So after hours of preparation, including arranging bus schedules with carefully planned logistics plus research into the traffic situation, arrived early with my friend so as not to miss the boat. Well we did miss the boat, which left 1/2 hour earlier in August & September, than the time my daughter had given us for our July reservation. So disappointing! Pam said "so sorry you missed the boat", but would not help us to reschedule nor offered us standby. She said " You should know the times by reading the info on the date when you made the reservation. We also state on the web site that times change for the time of the sunset cruises because the sun goes down at different times through out the year so check the calendar page for times." Well WE did not make the reservation, nor did I see anything about varied times. Also, "Everyone else followed the directions and arrived on time." I see on Yelp though that previously someone else had the same experience. Maybe the confirmations should have the actual time for the cruise listed. I wish we could have been on the first cruise, or the second one, and been happy clients who gave 5 stars. But that did not happen. Buyer Beware! read more

Amazing sailing trip around SF bay for us tourists. We booked the charter on Groupon for our SF trip and other than the sheer number of people on the ship, there was not a single fault I could find. I'd suggest arriving quite early, as even arriving 15 minutes before like advised, we were the last to board. This meant we got less than prime seating on the side of the boat toward the back, but once we started moving and people started hitting the restroom, there was plenty of space to spread out. This also meant we were right next to the cooler with beer which turned out nicely. The cruise itself was amazing. We happened to have really nice weather while out, though I would suggest bringing warm clothing as the temperature seems to plummet as soon as the boat starts moving. The crew was very nice and pointed out many of the sights along the way when the cargo barges weren't trying to crush us. We got to see the Golden Gate Bridge up close and personal, as well as unique views of the SF skyline, Alcatraz, and Angel Island. This was a great, unique experience while visiting San Francisco, and I'd definitely recommend it to anyone looking for a unique way to experience San Francisco. read more

I've read some of the other reviews and I'll give you all a tip.....read the website for how to book. I bought the Groupon deal ($45 for 2 sunset sail). It's an awesome deal. As for booking, they open up the next month for booking one week before the said month, so you must book early that week. It took me a few months to book, but its well worth the wait. We went earlier this evening (11-7-15) and it was awesome. It's a full 2 hour cruise that has some breathtaking views of the gate and city. Captain said that November is the best for sunset cruises. They give comped wine, beer, hot chocolate, coffee, or tea. I didn't have any, but my girlfriend said the wine was good. They have nice blankets if you get cold and the inside of the boat is really nice. I will definitely go again and hopefully get the same deal through Groupon. I'll admit that the booking is hard, but just keep checking the website about 8 days before the end of the month to book for next month. This cruise is definitely worth it. $45 for two people to cruise the beautiful bay for two hours can't be beat. read more

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Poor customer service, does not get back to their customers for continuous business. Bought groupon and was never able to use because it was always fully booked. Luckily got refund, however through groupon money. Waste of money and time, not even worth the frustration.. Better business creates more customers, however they dont understand that and are only losing business over time. Recommend finding another place to spend money on. Was very disappointed and regret buying this groupon. read more

we got the living social deal, we made reservtions online, Captaim Pam was friendly, responsive and helpfull. we had a great sunset sail trip. they had blankets drinks and little snacks. the sous capitain was a really nice guy. tip: eventhough they have blankets it can be really cold, we were soo glad we brought a sweater a jacket and a scarf. a great adventure. read more

Captain Pam is awesome person, beside multiple cancellations, she was able to accommodate our big group.

I have gone on several bay cruises with Bay Breeze Charters. The crew and Captain are friendly and are safe sailers. On the Father's Day Cruise, you get a 3 hour tour around the bay and a very nice brunch. They also have two hour tours which are also excellent. I highly recommend Bay Breeze Tours for a local activity for yourself or to bring guests for a view of the beauty of the area. read more

We booked an evening cruise for a friends 30th birthday on Bay Breeze Charters. When we first met the captain Pam, she told us that she lost the guest list. That should have been the first sign of her unprofessionalism, but no, that was exhibited through email on how we were to book our charter (but I wont get into that). Anyway, the first part of the trip was fine....all the way up until the captain Pam (who learned to sail in Arizona btw) steered us directly into the swell of a cargo ship. Now, I understand that there is shipping traffic in the SF bay, and expected that as part of the cruise. What I didn't expect, however, was for about 2 feet of the SF bay's water to come gushing over the bow. Again, I understand that may be part of the experience, but the unprofessional captain Pam NEVER gave us who were sitting on the bow ANY WARNING WHATSOEVER about the swell. Not only did we all get soaked, but among the casualties were cell phones and leather garments. If this had been fresh water, it may have been different, but leather and electronics especially disagree with salt water. Besides the fact that thousands of dollars were basically washed away with the captain's disregard for our well being, to top it off, the captain laughed at us and chalked it up to "a freak of nature". SHE LAUGHED AT US!!! I don't know how you can get any more unprofessional than that. Also, I don't know how a swell from a cargo ship can fall under the category of a "freak of nature". Her first mate Gar is the only one who offered any hint of sympathy and tried to make us feel better-and that was bleak at best. NEVER, not once, did she give us ANY warning or say sorry for us getting utterly soaked. I have been on many sailing excursions (and have owned a boat of my own for most of my life) around the globe and if any sign of a swell is approaching, the captain always informs the passengers to move from the bow or be prepared. If she would have done this, we would have migrated towards the back of the boat. She knew well enough ahead of time to let us know of what was to come. I am thoroughly disappointed in her lack of compassion or concern for our safety, our well being, or for our cold shivering discomfort. I know I am not the only one of our party who feels this way. So, for the rest of the evening, which included dinner, we all sat with wet clothes. I would never recommend Bay Breeze Charters to anybody based on the fact of Pam's disorganized business practices and her lack of regard for her passengers. Take your business else where. read more

Ugh. I should've read the Yelp reviews before I booked, because just like the other 1-star reviewers on here, this turned out to be a total waste of money for me thanks to Bay Breeze's crappy scheduling options and customer service. These people have no business selling Groupons- when you try to schedule, they have a "special" calendar just for Groupon customers, on which they post two available slots per month. The slots obviously fill up quickly, and then you have to wait another 3-4 weeks before they post two new dates, which (again) inevitably fill up super quickly. There's basically no way to get in unless you check their website every single day, awaiting your opportunity to pounce on one of the very few available dates. If you try to call, the answering machine ALWAYS picks up, and the outgoing message tells you that phone calls will not be returned, and if you're trying to book a Groupon, do it online. This place sucks. read more