Verizon allowed for my phone number to be stolen. They sent me a text message in the process and…read morewhen I responded that it was fraud they said they were closed for the day. As result I had fraud on my debit cards. My email accounts have all been stolen with passwords changed. And I am living in tech technology hell. Thank you, Verizon for being a totally incompetent corporation. When I went to get Support from your offices, you were totally useless. hello T-Mobile.

Brenden Burton, the store manager-sold me a IPhone 16 pro max under false pretenses…read more I came in the store on May 15th, 2025 at 1300 hours, in a panic due to my phone displaying a white screen(Unable to shut off and or make phone calls). I explained to Brenden that I my phone has all of my cards and important information on it, and how I lost my physical cards during my move after last hurricane season so my current phone is my livelihood. have never dealt with a phone issue like this and I have a warranty but I have never used it. I asked Brenden if I could just get my phone screen fixed and keep my same phone. He said no and explained to me that my current phone (XS MAX) would have to be sent out and I would have to get a refurbished phone as a replacement, and I would lose all of my current phone's data(pictures). He said that the only way I would be able to save my data off of my XS MAX IPhone would be if I purchased a new phone with him today and I could then take it to the phone repair store "Ubreakifix" and they would put a "Temporary fix" on the screen so I could transfer all of my data over for free. Then I had 30 days to return the "Temporarily fixed" phone back to the Verizon location. I explained to Brenden Burton that I don't have cards and I would have to leave the Verizon location and head to my local bank to pay for the phone in cash. I came back to the Verizon location and purchased the IPhone 16 under the "trade in deal" , which completely switched my phone bill and had me pay a down payment of 162.89$. I arrived to the "Ubreakifix" location after leaving the Verizon located and Was informed by the repair technician, Richard P that there's no such thing as a temporary phone fix and the repairs that were made to my phone at the "Ubreakifix" location has completely resolved the issue that I had prior to having my phone fixed. I headed back to the Verizon store and was told that I could not get a full refund due to being serviced. Brenden Burton took advantage of the situation because I was in a panic and I am under my mother's cell phone plan and have little to no knowledge of the logistics of the phone warranty. The only positive about this situation is that when coming back to the Verizon store is that associate Gina E was helpful and politely explained the refund process.