Big thanks to Esdras and José from maintenance for helping me with my outlets and garbage disposal…read more They were quick, helpful, and got everything taken care of smoothly. Appreciate you guys.

I've been living in this building for about four to five years now, and if there's one person who…read morehas consistently stood out in that time, it's Chunga, our maintenance technician. With the amount of staff turnover we've had recently, it feels like the sense of community has started to slip away, but Chunga continues to be a constant presence, always stepping up, always showing up, and genuinely caring about the people who live here. Chunga isn't just someone who handles maintenance requests although he does that extremely well and often all on his own he's someone who truly keeps the building running smoothly. It's clear that he's stretched thin, especially when it seems like he's the only one regularly visible and handling work that probably should be shared by a larger team. Still, he takes everything in stride and finds a way to be kind and helpful no matter how busy he is. There was a day when the mail was mistakenly delivered to the wrong place, and instead of leaving it at that, Chunga personally called all of us to let us know our packages were downstairs because a neighbor had brought everything over. That might sound like a small thing, but the fact that he took time out of his already packed schedule to make sure none of us missed our deliveries really says a lot about the kind of person he is. Even when he's not officially working, he still checks in. One evening I was walking through the building and he stopped to ask me if I was okay and how I was doing. That kind of presence and care is something you just don't find everywhere, and it's a big part of why this building still feels like home to me. Honestly, without Chunga here, I don't know if I would still feel the same about living in this community. Over the years we've had some really great staff members. Tyra is still here, and she works incredibly hard to keep everything running smoothly behind the scenes, although we don't get to interact with her as much because she's in the office managing things. Staff like Molly, Paul, Heidi and Amber always brought warmth and took the time to build real relationships with residents. Amber has moved on to manage larger buildings now, and while I'm happy for her, she's definitely missed here. Diego was another familiar face always helpful, incredibly fashionable, and easy to talk to without ever seeming fake. Mo, who used to be the maintenance supervisor, and Jose were also both hardworking and kind, and they helped create a really welcoming environment. But now, it feels like most of those great people have moved on, and Chunga is the one who's left holding everything together. He's doing so much more than what's in his job description, and it's clear to anyone who lives here that without him, things just wouldn't run as well as they do. I truly hope that the management recognizes just how valuable Chunga is not only as a worker but as someone who brings real heart and community to this building. He deserves a raise, he deserves more support, and he deserves recognition for the amount of work and care he puts in every day. We've had great people here, and I just hope we can hold onto the one who's still here making a difference.

I've been a resident here for four years now, as of this May, and I can honestly say it's been a…read morewonderful experience. Over the years, we've seen a few changes in office staff, but the team we have in place now. Tiasha, Angel, Brian and of course Ray, is by far the best we've had. I truly wouldn't ask for a better group of people managing this building. Now, let me take a moment to brag about Ray because he is truly the heart and soul of this community. Ray is one of those rare people who goes above and beyond in everything he does. He's not just attentive. He's genuinely invested in making sure every resident feels heard, supported, and valued. Whether it's a concern about building updates, or simply greeting you with a smile and asking how your day is going, Ray always delivers with kindness and professionalism. What I appreciate most is how effortlessly he connects with people. He remembers names, details, and conversations, and you can tell he truly cares. Ray also throws the best events for our building. And I do mean the best. Whether it's holiday parties, themed socials, or casual get togethers, you can count on Ray to plan something fun, welcoming, and thoughtful. He makes sure no one feels left out and always finds a way to bring the community together in a way that feels genuine. I also want to take a moment to mention Malana, who used to be our full-time evening concierge. She was amazing! She was always warm, welcoming, and attentive to residents. She made coming home in the evenings feel personal and safe, and she will definitely be missed around here. I honestly wish she'd come back full-time, but I understand and wish her nothing but the best. I'm truly happy and honored to call her a friend. When it comes to maintenance, Martin is hands down my go to guy. He truly cares about the residents and the quality of his work. Whenever something needs to be repaired or looked at in my apartment, Martin is always on it. What I appreciate most is that if he doesn't have the tool or part he needs, he makes it a priority to track it down so the job gets done the right way. His work ethic and positive attitude don't go unnoticed, and it makes a huge difference in the overall living experience here. As for the amenities. I absolutely love them. In my opinion, we have the best view in all of Oakland. From our rooftop, you can see the entire city skylyne, and it's truly breathtaking, especially at sunset. The rooftop grilling area is another favorite of mine; I use the grills every summer for family cookouts and get togethers with friends. But my ultimate favorite space has to be the sky kitchen. It's my go to spot whenever I'm hosting an event. The setup is perfect, the atmosphere is inviting, and it's just such a beautiful space to create memories in. All in all, living here has been an amazing experience, and it's largely because of the great office staff, reliable maintenance team, and top notch amenities. I'm proud to call this place home.

Everything the building is old looking and just feels disconnected from being a cozy place to live…read more The staff was nice but one guy with braids has an attitude problem but other than that not for me.

Been living here for almost a year and it's NOT worth the insane rent they charge. $5k/month is too…read moremuch for what we deal with here. Random non-residents breaking in to use the pool/jacuzzi almost daily throwing parties and blasting music til well past "quiet hours". The app that management makes residents use is censored. The minute you say anything negative about any experience you have here to try and warn your neighbors, they delete your post with a message saying "please submit complaints directly to management for review." And when you submit your complaints, nothing happens. We expected a good community environment and instead walk outside to the smell of homeless people doing God knows what in the bushes because we're conveniently located right next to a halfway home/rehab center. The only redeeming quality about this place is the maintenance people who probably don't get paid enough for the bs they have to deal with. I observed one of the workers kick a group of teens out that hopped the fence and he definitely deserves a raise for that. Do yourself a favor and stay away unless you wanna get rinsed on your rent for a community pool where literally everyone is welcome (resident or not) and subpar management. Counting down the days until our lease is up.

Our building had a full turn over of tenants and some of the new tenants have dogs that sit outside…read morefor hours barking. It makes working from home difficult. The leasing office doesn't truly do anything about it. The valet trash has also been problematic and you never know if your trash will actually get picked up. The units themselves are showing their age--stairs creaking, lots of ants at certain times of the year, and our unit has a sewer smell in the living room because the sewer line is right outside our window. The dog park and other amenities have helped offset the negatives and it's still an easy commute to the city via ferry

Amazing experience living at Panomar. Every guest we had…read morepraised the views and we loved the place. Plumbing is not the best, but the maintainance folks are pretty great if we had any issue. Would definitely recommend

Have lived at Panomar for two years now and just moved units within the building. Bria is very…read moreorganized and gets to know every resident! She was very helpful and accommodating with our move. All the staff in the building are very friendly and always looking out for everyone. Every apartment has a great view with big patios and the rooftop is the tallest in Alameda with great views of the Bay!

I am writing to share a review of my recent experience at the Hollis Oak apartment complex while I…read morewas touring the property. I was very impressed with the community and loved how well-kept the grounds and facilities appeared. I also want to specifically commend Dan, who assisted me during my visit. He was incredibly knowledgeable, provided me with several great options, and truly took his time to ensure all my questions were answered. Thank you for the excellent tour and for the helpful information.

I lived at Hollis Oak for three years ( on Peralta side) and overall I had a really positive…read moreexperience. The location is amazing. It's far enough away from Lake Merritt that you don't get constant foot traffic, but it's still close enough that you can easily enjoy it whenever you want. It's about a 7-minute drive to Lake Merritt, and you can also walk there if you enjoy longer walks around the neighborhood. I used to go there often just to walk around the lake. There are also several grocery stores nearby within walking distance, so the area definitely isn't a food desert. I actually lived on both sides of the building, one unit facing Hollis Street and another facing Peralta Street. The Hollis Street side does have larger windows, which is nice for natural light, but personally I preferred the Peralta side. Parking can be a little tricky like most places in Oakland, but there's usually plenty of street parking on the parallel streets. Just make sure you pay attention to street cleaning days because you will get a ticket if you forget. The biggest downside is that the walls are very thin. You can definitely hear your neighbors. However, when I did have an issue once, I simply spoke directly with my neighbor and she was incredibly kind and understanding. The walls are just that thin. There was no hostility at all, and honestly it helped build a sense of community. During my time there, I really felt like I became part of the building's culture. The last week I was living there, new management took over, and I had the chance to meet Daniel. Even though I was already in the process of moving out, he went above and beyond to help me. I noticed improvements being made right away, the common areas were being repainted and refreshed, and he was clearly putting effort into bringing new life to the building. There was a small delay with my deposit check, but Daniel stayed in communication with me the entire time and made the process smooth. He even helped follow up while he was sick with the flu, which I truly appreciated. That level of professionalism and care really stood out. I was honestly sad that I wouldn't get to experience the building under his management because it felt like the place was finally getting the fresh energy it deserved. It's pet friendly!!!

This place is amazing! Central location, close to bart, close to the lake and insane views…read more Absolutely love the security, the vibes and the lifestyle being offered.

So far so good. It's apartment living so you know quality of life depends alot on your neighbors…read more Everyone is pleasant and no one is overly loud/ inconsiderate. Office staff is always helpful and fun to see. Only real knock I have on the place is if you have an external apartment they used aluminum for the window framing. And it makes a loud popping/ cracking sound frequently throughout the night (starts around 6:30 pm and will continue until around 3 am) . So if you are a light sleeper you will probably want to forgo the view and get an interior apartment.

I had an appointment to view a 1 bedroom unit . I arrived on time but no one at all was there nor…read moreanywhere in the open area. In fact there was another person there who had been on a self guided tour but was waiting for 20 minutes to receive her ID back because no one was there in the front office. Finally, Isabella showed up with a drink in her hand completely oblivious to the fact that she was 15 minutes late for my scheduled visit. Then I had to wait again for her to attend to the other neglected perspective visitor. It was just a poor viewing from there with Isabella poor customer service. Plus, I had to pay for parking! The reviews seem consistent with no support from the leasing office.

These apartments are really awesome. We came here for a tour just to check out how nice they are…read moreand they are really one of the nicest new buildings in downtown Oakland. They are in a great location with easy access to food spots, the lake and not too far from bart or freeways. If you're looking for a nice spot that gives hotel vibes then this is definitely the spot for you. Only downside is they have no parking available they have a waitlist which makes this place a deal breaker for us.

I moved into Aero Apartments sight unseen after finding them online and trusting the incredible…read morereviews...and after living there, I can honestly say they deserve every one of them and more. From the very beginning, Jessina and Cassandra went above and beyond. I shipped my car to Alameda a week before I arrived, and they allowed it to be delivered and safely parked at Aero. When I needed to pick it up on a day the office was closed, Armando was kind enough to let me in. That level of care truly reflects the people who make Aero so special. Jessina also helped me choose between two apartments by genuinely walking me through the pros and cons without ever making me feel pressured. I chose the studio with the view, and I am so glad I did...it was perfect for me, with an incredible view of the city. But what I will remember most about Aero is the sense of community. The staff know residents by name...and their dogs by name! They don't treat you like a business transaction; they treat you like a neighbor. As a woman living alone, I also felt incredibly safe there, and the secured parking was a huge plus. I only lived at Aero for four months, but somehow, in that short time, my neighbors became genuine friends. I knew their dogs, they knew mine, everyone welcomed my foster dogs, and when it was time for me to move, people came together to help me. That kind of community is rare. My time in Alameda could have been a difficult chapter because I was separated from my family, but Aero gave me a place that truly felt like home. I will always be grateful to Jessina, Cassandra, Armando, and the wonderful neighbors who made my short time there so special. If you are considering moving to Aero...especially sight unseen like I did...trust the 5 star reviews. It really is that special. Thank you Aero team...forever thankful for you guys!

Avoid Aero Apartments - Ongoing Harassment, Noise, and Management Negligence…read more If I could give this place zero stars, I would. I've lived at Aero Apartments for over a year, and it's been nothing but a nightmare of harassment, retaliation, and negligence. The management team, under Equity Residential, has repeatedly failed to enforce community policies and actively disregards tenant concerns -- especially when those concerns involve harassment or discrimination. Here's what you should know before moving in: Chronic Noise Issues I've filed multiple formal complaints about my upstairs neighbor who stomps, slams, and creates constant disruptive noise -- day and night. Despite months of reporting this issue, management has done absolutely nothing. No warnings. No follow-up. No enforcement of quiet hours. My sleep and peace of mind have been destroyed -- and they simply don't care. Retaliation for Complaining After speaking up about the noise and other valid concerns, management retaliated by issuing me a baseless lease violation without evidence -- while allowing the actual violators to continue unbothered. It was clearly an intimidation tactic meant to silence me. I've since filed a formal complaint with the California Civil Rights Department due to their behavior. Privacy Violations There were multiple unauthorized entries into my unit without notice or consent. When I asked for clarification, management gaslit the situation and refused to take any accountability. They ca Lack of Accountability from Corporate I escalated the issue to Equity Residential leadership -- including the CEO -- and received nothing but a dismissive legal response denying all wrongdoing. I was even told to stop contacting them, a clear sign they have no intention of protecting their residents. Poor Communication & Unprofessionalism Trying to get a straight answer or resolution from the leasing office is nearly impossible. They rely on scripted responses and avoidance tactics. They'll claim they've "investigated," but will provide no documentation or updates. It's clear they protect certain tenants and retaliate against the ones who speak up. Harassing After-Hours Messages To make matters worse, management has sent me aggressive and retaliatory text messages after hours and on weekends -- sometimes late at night -- in response to my complaints. This is highly unprofessional and creates a hostile living environment. No tenant should be subjected to communication outside business hours about issues management is failing to address. Amenities You Pay for That Don't Work: Washer broken for the past 18 months Broken sliding door Broken fireplace BBQ grill that hasn't worked in months Front entrance doors were broken for 3 months -- residents were locked out of their own homes Stomping from upstairs neighbors without repercussion "Free" guest parking if you're friends with management -- otherwise, $200/month Bottom line: Aero Apartments is not a safe or peaceful place to live. The building may look nice on the outside, but behind closed doors it's full of discrimination, retaliation, and mismanagement. The staff gaslights and targets tenants instead of helping them. I would never recommend this place to anyone. If you value your sanity, privacy, and dignity -- look elsewhere.