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    Bay Marine

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    Services - Bay Marine

    Boat repair

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    1 year ago

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    Ask the Community - Bay Marine

    Bay Marine

    Bay Marine

    2.6
    (10 reviews)

    Unfortunately I have to give Bay Marine a low score due to poor customer service by salesman there…read moreby name of Ron I purchased an expensive boat there a couple years back and can't get him to replace a simple part under warranty. I am thinking of replacing my boat soon but it won't be from Bay Marine I guarantee that. I'll leave a more detailed explanation on the Crevalle owners site . John W

    BEWARE OF BAY MARINE! I NEVER complain as I am a small business owner for over 25 years and deal…read moredirectly with the public. I understand that mistakes happen and good businesses work to honor their word, written agreements, and protect their reputation. I only write this after exhausting all options other than the filing of a lawsuit (pending) to get a fair response from Bay Marine. Despite me sharing open information on my concerns/damages backed by a professional experienced mechanic, video, and photos, and written work agreements, they have refused to fix the damages to my vessel which are running in the $30,000 range. Dishonest service: I paid for their "concierge" launch service which was a joke as they didn't complete the scope yet refused to rebate for work they admittedly did not do. Failure to perform agreed written work orders. There is no evidence in the vessel and no evidence provided that they completed the scope of work (winterization) properly. Signficant damages resulted as I had to replace 6 air handlers, a water pump, and two thru-hull glasses that were damaged by freezing. But Matt (owner) is a gem.. he claims that the equipment was "old" and just mechanically broke down (all at once lol). oh yeah and that the antifreeze they use breaks down in 12 months and doesn't provide protection... (i stored with them for two winters but it ran just over a year in time). Can you imagine your car freezes every year even though very few people replace the antifreeze annually? no it does not nor is it rated to do that... any excuse will do other than the truth apparently. You will be pleased to know that Matt says they do all their work "perfectly"... Unapologetic breach of promises: to research the cause of damage and determine what was damaged from freezing, the owner, Matt and I agreed that i would hire a third party professional mechanic (who they have used and still use). Matt said he will rely on those results. nice, right? That mechanic has 20+ years of expertise in these matters. Said mechanic concluded (and I shared a recorded video of same with Matt) that Bay's lack of performing the hired scope of work almost certainly resulted in the signficant physically damages to my vessel while in their custody. Yet after receiving said documentation, they refuse to reimburse for repairs or further respond. They hide their insurance. Everyone ask up front for their insurance company that backs their work as they hide their insurance carrier info. and refuse to share it when there is a claim. Nice and honest approach. the game seems to be that you must file an expensive lawsuit just to get that information. Seems like a honest approach to you? List your boat for sale? and yes, I had my $500,000+ valued boat actually listed with them during this time. they were going to make money no matter what but they are apparently just too disingenuos to make things right. RUN AWAY! BTW: It is unclear on who now owns Bay Marine and whether current ownership or prior is "legally" responsible for all this. But I did also communicate with the current manager of service who refused to help in any way. and the people that "worked on my boat" are still there so BEWARE!. My material communication for resolution was with Matt (at the seeming direction of all involved over there). Matt claims to be the owner at the time of my service work but Matt says he now "owns" the Sales business. We all want a trustworthy person representing us in the sale of our property. think very carefully before listing with Matt! a few photos attached... but i have plenty more.

    Full Throttle Marine

    Full Throttle Marine

    4.0
    (4 reviews)

    Stay far far away from this company…read more A friend personally called the owner of this shop to set up the introduction for me. Unfortunately, every encounter I had with this company after the initial introduction was bad. I dropped my wave runner off to be serviced on a Wednesday, and I was told they would look at my ski, call me to let me know what was wrong, then start fixing it. I never received a phone call. Instead, I followed up to see whether the problem was diagnosed, and I was told they'd already started working on The ski. Odd....that's not how they said it would go. I called again, two days later, to see how things were going, and I was told they were waiting for spark plugs that were due to arrive in 3 days. I called in 3 days to make sure the spark plugs arrived, but no one returned my call. I followed up the fourth day, and politely inquired about the spark plugs, as it had become apparent to me that the staff thought I was a bother. At that point, I was met with the worst customer service I have ever encountered. I was given one story after another about what was wrong with my jet ski and where things stood relative to the repairs. On more than one occasion, the owner yelled at me and told me to pick my jet ski up and get it out of his shop. Rather than going to deal with the abuse, I asked my husband to pick the ski up. When he got to Full Throttle, the owner bad mouthed me to him. Then, when my husband asked what was wrong with the ski and inquired as to what he did to try to fix it, the owner said, "I'm not saying." The owner of Full Throtle lacks professionalism, customer service and common courtesy. Don't waste your time or money here.

    We have been able to deal with this company a few times now and are pleased we found them. They are…read morean honest business with great service. I am a terrible customer at times as I can be bit ornery when things are not going according to schedule. They will oblige you and take care of all your needs even when you are a stressful customer. I am thankful that they continued to assist me with my boat and all my needs concerning it.

    Bay Marine - boatrepair - Updated July 2026

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