I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

Well after 73 years of my life I've finally found a fantastic primary Dr. who goes thru everything…read moreabout my health. She cares, she's thorough, and she listens. Her quality of care is exceptional and I would recommend he to everyone I know. The office staff is awesome as well, they go over everything with you before the Dr. see's you, and they all have a very good sense of humor. Thank you for giving me a piece of mind!

I'm honestly surprised to see so many 5-star reviews. I recently lost my primary care physician,…read morewho was truly exceptional--she was always available on short notice when I was sick and built a strong, trusting relationship with me over time. Since transitioning to Dr. Shamala, my experience has been very disappointing. Appointments are booked several months out, which defeats the purpose of having a primary care provider. When you're sick, you need timely access--not a long wait that forces you to rely on urgent care visits, as I've had to do multiple times. When I asked about the delays, I was told there are simply too many patients. That response was concerning. It feels like the focus is on taking on more patients rather than properly caring for existing ones. During the one appointment I was able to get (scheduled three months in advance), I felt rushed, as if the priority was moving quickly to the next patient rather than providing thoughtful care. Maybe my previous doctor set a very high bar, but this experience has been frustrating and disappointing. Accessibility and patient relationship are fundamental to primary care, and unfortunately, that has not been my experience here.

I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

The doctor at this facility, Dr Tabrizi, is fantastic. Very thorough, caring and reliable…read more If you need medical care, go see her.

Came here, without an appointment, right as they opened. I was told the doctor wouldn't be in for a…read morewhile and that she had an appointment so I could stick around and wait or get a telehealth appointment. I opted to wait, which was great because I think the nurse could see how sick I was, so she took me back to get me started and texted the doctor. Doctor Tabrizi was there shortly after and was able to see me immediately. We had a quick evaluation and she got me a prescription sent in right away. She was nice, helpful, and easy to talk to. I'd absolutely plan to come back here next time I'm sick and in need of treatment.

Internal Medicine Best doctor I have had. Patient, courteous and very knowledgeable.read more

Dr. Menaker has been my primary care physician for almost 10 years now…read more I could use a bunch of superlatives to describe his qualities, but instead I'll just say that despite the fact that he moved from Mountain View to the Los Gatos clinic three years ago, I'd rather take the long drive to Los Gatos and see him than choose another doctor in Mountain View.

Would choose 0 stars if possible. Strongly suggest avoiding this provider…read more A family member of mine recently had a new patient appointment with her as they had to find a new physician. After their visit, I spoke to them on the phone and they shared how hurtful and upsetting their visit was. Specifically, they shared that the way she communicated about their health not only felt unhelpful, but extremely hurtful. They felt judged and surprised when she suggested various recommendations for being overweight without asking any real questions about lifestyle, weight management throughout their life, successes, challenges, etc. She jumped to extreme solutions like a liquid diet and surgery, when overeating has never been something they have struggled with. They told me over the phone, pausing as they cried, "If I wasn't mentally stable, I would have left and killed myself." This was not something they had ever said before so wasn't them being dramatic - it was because their time with Dr. Borodulin was so painful. It was also shared that the Medical Assistant was extremely unprofessional, not saying anything when they came into the room to take BP and then yelling the numbers down the hall. I am a former Health Center manager, as well as a public health professional. I am also the wife of a physician. I understand patient care, the training physicians go through, and the responsibilities physicians have to their patients. Flippantly suggesting surgery without discussing previous challenges or success is absurd, as is suggesting a liquid diet for fast weight loss. I cannot stress enough what a terrible experience this provider created and would avoid seeing them at all costs.

Three years later, and time has come to refresh this review. Over the course of several years ALL…read moreof my family has moved to doctor Borodulin. Her strong professionalism, knowledge, proactivness continue to save lives, improve well-being, and help us focus on the proactive healthcare! Both of my elderly parents are with Doctor Borodulin, my daughters and nieces, and many other family members. Doctor Borodulin focused on needs of each individually, finding ways to provide the best possible care. Doctor Borodulin is so amazing - she retains all of her staff over the years! Working closely as one well oiled machine, they are very proactive, make referrals, medicine prescriptions, and lab scheduling extremely timely. Just like 3 years ago - continue to strongly and enthusiastically recommend doctor Borodulin!

He's a nice guy, I'll give him that, but that man will NOT let you even speak for ONE second,…read moredidn't even ask me what I came in for-- just started rapid firing questions and kicked me out as soon as he possibly could, a cash cow. If you're looking for a slow, thorough provider who sits and listens to you for even 2 minutes, it is NOT him. Do not say I didn't warn you.

I took my mom to Dr Cherlin. He is a really knowledgeable and caring doctor. We didn't feel rushed…read moreduring the appointment. His communication was thorough (actually everyone in his office was as well). His medical advice was sound and logical. His medical assistant and front office person was very friendly and efficient. Would definitely recommend them.

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

I *like* this place. Long story short: came here a while back to get a possible broken rib…read morediagnosed, from playing hockey. They ordered x-rays, couldn't see anything major, although it might have been a hairline break. All good. They had a sign out front, that they could do std/typical personal care physician stuff. I like my doctor at Sutter, but it takes months to see her. Here, I got an appt within 2 weeks. They ordered the expected labs, and I really liked the whole experience. I knew I was pre type 2 diabetic, but my a1c number was fine, which previous to Sutter, Kaiser never looked at. They only ever looked at that day's mg/L or whatever the units are, the one that's supposed to be less than 100. I also have borderline high blood pressure, but they had measured it a few times here, and I had some previous numbers I showed him too. All good, don't need to be on medication. I had Mathew Felix. Not on purpose, but I asked him about a whole bunch of stuff, and from his answers, he was not only quite knowledgeable, but I could tell he still reads about all this to stay up to date. That is AWESOME! So this Urgent Care and Matthew is my new personal care physician.