If you need an appointment in a hurry like I did, call Bay Vision Center. I was able to get right in when every other place in town was backed up for months! Yes, the receptionist is surly and Dr B swears and treats you like an unwelcome intruder BUT as long as you set your expectations low enough you should be fine. I thought about giving another star just because I got my glasses in a week are so and they are fine. read more

I have been going to bay vision every year to obtain glasses for myself, husband and father for the past 14 years. The service is outstanding and they are very accommodating as far as fitting us in at our convenience. The quality of the glasses and the service they provide is outstanding. They are also very accommodating when we need any adjustments to our glasses throughout the year. read more

The front desk woman is an absolute disgrace--hands down the rudest, most unprofessional employee I've ever encountered. She's outright hostile and has no business dealing with customers. The office? A dilapidated dump stuck in the 1990s, falling apart at the seams. The optometrist was a complete joke--rushing through my exam with zero care, too busy yapping on his phone to even pretend to do his job. That front desk disaster needs to be sacked immediately, and this place should be ashamed to call itself a business. read more

Okay, so I get where some of the negative reviews are coming from, but honestly, they kind of helped set my expectations. Overall, I was pretty happy with my visit. Yeah, the office looks a bit outdated, and sure, the optometrist dropped a few curse words here and there. BUT, Dr. Bazarte knows his stuff. My eye exam was thorough, and I felt like he took the time to explain everything. Plus, I was able to get an appointment the same week I called them. I also never once felt like he was trying to sell me a product at an unreasonable price. Instead, he price matched my contact lenses to Walmart pricing. I didn't give it a perfect rating because, well, the office could definitely use a facelift. And maybe switching to digital records would help smooth things out regarding charting errors or ordering errors other experienced. Despite all that, I had a decent experience. It's not perfect, but there's something kind of charming about the place. read more

I have been going to Bay Vision for over 20 years. Dr. Bazarte is amazing. Donna is so amazing ,she knows her job very well. I would consider them as family. So please come see what a great team they are. Thanks Elizabeth Brannon 5 star rating read more

If they get rid of the short lady at the desk always having an attitude I would give them about 3-4 stars

What a Bizarre Experience! This doctor has zero personality. He never greeted me at all. Never spoke my name. Did not thank me. He just rudely barked orders at me. "You can come in. Sit there. Take off that mask. Don't pull your head back." He was very abrupt in all his responses. He was not wearing a mask at any time and told me I had to take my mask off "during this part of the exam" while he shoved the apparatus into my face to make me select which option was better. I immediately put my mask back on before he got right in my face to shine a light into my eyes. I can only hope he does not have Covid. Overall, it was the rudest, most unprofessional experience I have ever encountered during an eye exam. When we were done he said "you can look around out there now" meaning frames (for the glasses that I will not be buying from him). I took my prescription and left. I will never set foot in that cramped, claustrophobic little office again. I only went there because they took my insurance. I wish I had read his Yelp reviews before I went. read more

If I could make this a negative, I would!! My vision insurance providers do not give you a card, they simply have on their app that your number is either your social or a number provided by your employer. Well I was not given a number so I gave these people my social. She billed and was paid by all three of my insurances. They were paid for four boxes of contacts and only gave me two. I had to argue with them until I basically made her talk me through piece by piece what she billed, in order to make her see HER error! When all was done she blamed me for not giving her my policy number. How did you bill my claims and get paid without me giving you my number? I will never go back here nor will I recommend them to any of my staff members. I used to Love this place but she ruined it for me for sure!!! read more

This place is absolute Hell. The Dr had a terrible bedside manner and the staff were absolutely HORRIBLE. It took over two months to get my daughters glasses and when I called to ask about them they said the place had only sent one lense and not the other one so she "Guessed" they were out of them. Couldn't tell me when they would be in and when I mentioned that Noone had even bothered to call us to tell us she just said "sorry". Waited a month and called back again and they said they tried to call a few weeks ago but no answer and that they were ready. I guess they didn't feel the need to call us back again. They never told me that my daughter couldn't be underage and pick up her glasses even after I told them she would be driving an hour up there. My daughter got there and they were so rude to her and when I called I fi ally got thrm to let me send something giving her peemison to pick them up. When I mentioned that they had been rude from the first day we came to them she snarkly said "Well we match what we get" um Noone was rude to your short stubby self until you got a stank attitude from the first phone call. FOR THE LOVE OF GOD DO NOT GO TO THIS PLACE!!!!!! read more

they're located in a very small place obviously so they're kind of a last resort but ultimately they did service my need. Hopefully I don't get sick later since washing hands was not some thing that the clinic felt important or a necessity and more importantly, the doctor was scratching lottery tickets and then proceeded to put his hands in my eyes to adjust contacts and what makes it even worse. he had the nerve to huff and puff and act like he had a attitude because I said something to him about it like that's unsanitary don't you recall how Covid started and IF THE doctor NASTY Because that's what that was nasty and things cutting corners to add water into their soap, they are doing adjust causes keeping patients in their facilities safe so NOOO I don't refer anyone to go there read more

Unfortunately Dr. Bazarte is very lacking in bedside manner. He's extremely abrasive. He does probably know what he's doing, but I can't say for sure. He was very helpful to the woman behind me who had left a broken piece of contact in her eye for weeks (!) and he removed the piece(s) for her. For me, he accused me of purposefully ordering the wrong type contacts. I was apparently supposed to be an expert in contact lenses BEFORE I went to see him, the Optometrist. It turns out the problem was his own, he hadn't written something down correctly after he did my exam and so his staff were unable to order the correct product for me. His staff Keith and Dawn(?) are much more helpful and I felt bad for them that they work with such a difficult person. They got my contacts into their office sooner than expected and my glasses were on time. If I could I'd give the office staff four stars, but unfortunately Dr. Bazarte is just so difficult that he brings the review of HIS OWN practice way down... I went here because of our insurance coverage but when we're back in PCBeach next time, I'm hoping VSP has contracted with a new provider. read more

The place could definitely use a cleaning service, very unclean and out dated. Dr. was very unprofessional in dress and manner and seemed to have to comunication skills whatsoever!!!! Will never return and hope that anyone else checks this out before going there for any reason. read more

I went to this place only because it was the only eye vision place that my insurance referred me to. The eye test machine was in the middle of the waiting room, no privacy. I was called by the Optometrist(Joseph M Bazarte) to come into his office. As I sat down I was being eyeballed and not greeted. He stated that "I barely had a vision prescript and asked me what I was there for." I politely responded I was trying to get glasses and contacts. He asked me if I had glasses now. I told him no I normally wear contact lenses because I lose my glasses. He then rudely said to me that he will not file with my insurance for contact lenses. I asked him why is that? He repeated his self rudely," I will not file for contacts with your insurance!" He had a loud tone of voice, he seemed frustrated with me when I asked why. The whole time he was speaking to me he had an attitude with me and was speaking rudely with an inappropriate tone of voice.He told me if I wanted contact lenses that he will charge me $55. I informed him that it was very inconvenient for me and I was told wrongly prior to my appointment about what my insurance covered. The receptionist ran my insurance and told me that my insurance covers contact lenses and glasses. Once I said that he got even louder with me and said I don't know why they told you that, because we don't file for contact lenses with your insurance. I then got up out of the seat and asked him why are you talking so rudely to me? I will not sit here and you are talking to me like this. I quickly walked out of his office and he (Joseph M Bazarte) followed behind me. As I grabbed my belongings and children, he stood by the receptionist desk and was yelling repeatedly, loud at me and my children to get out now ! It was so embarrassing because he did it in front of all the customers and staff inside there. He didn't have to yell, I was already leaving. At that he yelled at me in front of my infant baby and son who is only 11. My children had to witness me getting yelled at by some random man, not a good site. This place is totally unprofessional and Joseph M Bazarte was extremely rude to me and my children. read more

My experience was absolutely horrible at this office. I am not one to write a bad review but I feel that something needs to be done. I got to the office on time and the doctor himself walked in 10 minutes late. He ran to the bathroom and I had to hear him using the restroom while I was waiting there in the lobby. And it was not pleasant at all. His bedside manner was more than horrific. I felt like I was a nuisance just to be in his presence. The lady upfront was more than helpful and I felt bad that she had to work so hard all by herself. read more

I went to this optometrist for the first and last time recently. The staff were helpful and courteous. However, the office itself seemed very dirty and dingy and smelled more like a veterinarian's waiting room than an eye clinic. The doctor was not professional, was not even courteous, and didn't bother to call patients by their names. Instead, he called out, "you can come in now" from his office. He didn't bother to wear gloves during the exam either. If he's the best your insurance company can do, call them and complain. I did that as I was walking out the door and told them I would never go back to see this guy. And I won't. read more

I would give them a zero if there was that option. 1 You would be lucky having anyone pick up your call. 2. Very unprofessional. The doctor literally called one patient an a*****e talking to the rude lady at the reception. I probably would have walked away only that I had finished the exam and paid the $120 for my frames. 3. During the exam the doctor didn't even have time to answer questions I had. 4. Was told my glasses would be in within 10 days. Had to call severally and the lady would tell me, they will call when the glasses got there and that I don't need to call them. 11th day I called, and someone picked after 3 attempts just to tell me the glasses have been sent to the other doctors so they can cut the glasses. I have VSP. They send them back ready for pick up. I called VSP as I drove there, as I was ready to drive to the other doctor coz I couldn't wait longer and my eyes were straining. As I walked in the short lady was talking on the phone. Obviously VSP in conversation about my glasses. She never acknowledge I was there, she straight up ordered me to walk to the back (FYI.. you do not order your patients around your office like you talking to a puppy that doesn't understand simple commands) Complained to VSP, by Monday 4:35pm, they were closed and VSP could not reach them since Friday. Thanks to VSP they had a better alternative for me, very professional and understand. I don't have to deal with Bay whatever it is anymore. Bad service. read more

My husband and I have both worn glasses all our lives and never had any problems with an optometrist. We went to Bay Vision on June 18th because his glasses broke and were told that it would take five to six business days to have our glasses. Seven business days after that on June 26th they called us to inform us that their lab had sent the wrong lenses and they had to be redone. We reluctantly approved this (because everyone makes mistakes) and were told that they would be available for pickup in a week. It took an additional two weeks for the lenses to come in and the Vision Center blamed it on July 4th. (One national holiday adds an extra week to your turn time?) The staff was unapologetic, took 0 responsibility for anything, and refused to compensate us for the 3 week long turn time for the glasses. Then, we got them home and my husband said they made him queasy. We got his prescription, took the glasses to Sears and found out that even after 3 weeks, the prescription was wrong!!! I asked to return the glasses for a full refund so I could take my business elsewhere and they refused, quoting their no return policy (now I know why they have it) THIS IS A HORRIBLE BUSINESS! IT'S THE KIND OF THING CUSTOMER SERVICE HORROR STORIES ARE MADE OF! DON'T MAKE THE SAME MISTAKE WE DID. GO SOMEWHERE ELSE. read more